Alpel Reviews

Voted Poor (2/5)

63 Votes

63 Reviews

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In the Big Sales category

Pie-Chart Analysis

24% users rated Terrible
10% users rated Poor
22% users rated Average
38% users rated Very Good
6% users rated Excellent
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Introduction: is an online store that specializes in hair care, beauty, and personal care products. With a wide selection of products and a user-friendly website, aims to cater to the needs of individuals looking for high-quality beauty products.

Pros and Cons:

  • Pros: offers a comprehensive range of products from well-known brands, ensuring customers have plenty of options to choose from. The website is easy to navigate, making the purchasing process convenient. The prices are competitive, and the customer service is responsive and helpful.
  • Cons: Some customers have reported delays in shipping, and there have been occasional issues with product availability.

User Experience: provides a seamless user experience with its intuitive website design and organized product categories. Customers can easily find and navigate through the vast range of products. The product descriptions are detailed and accompanied by images, helping shoppers make informed decisions. The overall user experience is smooth and hassle-free.

Pricing and Value for Money: offers competitive pricing, often providing discounts and promotions. The website provides excellent value for money, as customers can find high-quality products at reasonable prices. Regular customers can also benefit from loyalty programs, further enhancing the value they receive.

Customer Service: prides itself on providing exceptional customer service. Their team is knowledgeable, responsive, and always willing to assist customers with any inquiries or concerns. They ensure prompt resolutions to issues and provide assistance throughout the purchasing process, ensuring a positive experience.

Product Quality and Selection: partners with renowned brands in the hair care and beauty industry, ensuring customers have access to top-quality products. The vast selection of products caters to various hair and beauty needs, from professional salon supplies to everyday consumer products. Customers can trust the quality and effectiveness of the products available.

Website Usability:

The website is designed with user-friendliness in mind. The clear layout, intuitive navigation, and search functionality make finding products a breeze. The website is responsive and accessible across different devices, allowing customers to conveniently shop from their preferred platform.

Returns and Exchanges: understands the importance of customer satisfaction and has a transparent and straightforward returns and exchanges policy. Customers can return or exchange products within a specified timeframe, provided they meet the necessary conditions. The process is hassle-free, and the customer service team ensures a smooth resolution to any issues.

Promotions and Discounts: frequently offers promotions and discounts to provide customers with even more value. They run seasonal sales, offer promotional codes, and feature discounted products on their website. Regular customers can also receive exclusive offers and discounts through loyalty programs, further enhancing their shopping experience.

Reputation: has gained a positive reputation for its commitment to customer satisfaction and the quality of its products. The company has garnered favorable reviews from customers who appreciate the range of products, competitive pricing, and reliable service. consistently maintains a high level of trustworthiness and reliability.

Payment Options: offers a variety of secure payment options to ensure convenience and safety for customers. Accepted payment methods include credit/debit cards, PayPal, and bank transfers. Customers can choose the option that best suits their preferences.

Loyalty Programs: values customer loyalty and offers loyalty programs to appreciate and reward regular customers. These programs provide exclusive discounts, special offers, and early access to new products. Customers can accumulate loyalty points that can be redeemed for discounts on future purchases, enhancing the overall value and incentivizing repeat purchases.

Customer Reviews:

Customer reviews on are generally positive, reflecting the satisfaction with the products and services provided. Customers often highlight the prompt delivery, excellent customer service, and the effectiveness of the products they have purchased. These reviews contribute to the overall trustworthiness and credibility of the store.

Community Involvement: actively engages with its customers and the wider community through various initiatives. They regularly participate in charitable activities and support local organizations. also provides educational resources and tips on their website, ensuring customers have access to valuable information related to hair care and beauty.

Shipping and Costs: aims to provide timely and reliable shipping services. However, some customers have reported occasional delays in deliveries. Shipping costs may vary depending on the order value and destination, but strives to keep these costs reasonable. Customers can track their orders through the website for added convenience and transparency. In conclusion, is a reputable online store that offers a vast selection of quality hair care, beauty, and personal care products. With competitive pricing, excellent customer service, and a user-friendly website, ensures a seamless and satisfying shopping experience. While occasional shipping delays and product availability issues have been reported, the positive customer reviews and community involvement demonstrate the trustworthiness and commitment of to its customers.