Alpharooms Reviews

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40 Reviews

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In the Travel Agency category

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30% users rated Terrible
0% users rated Poor
5% users rated Average
10% users rated Very Good
55% users rated Excellent
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S Sophie
864 days ago

Turning Disappointment into Resilience: My Journey with AlphaRooms

Reflecting on my experience with AlphaRooms, I navigate through a rollercoaster of emotions. Initially booking my holiday amidst the uncertainties of 2020, I found myself postponing not once, not twice, but thrice due to the persistent challenges posed by the pandemic. With a heavy heart, I made the tough decision to cancel my booking entirely, hoping for a refund to ease my financial worries. However, my hopes were dashed when I was informed that instead of a refund, I had been issued a travel voucher valid for a year. Accepting this unexpected turn, I stored the voucher, waiting for brighter days to travel again. But fate had a different plan in store for me. As I excitedly revisited AlphaRooms' website to plan my dream vacation and utilize my hard-earned voucher, I was met with a harsh reality – the company had gone into liquidation. Shocked and dismayed, I realized the gravity of the situation. The absence of any prior notification left me stranded, unsure of how to reclaim my funds, especially since I had no upcoming reservations with them. In this moment of uncertainty, I grappled with the fear of losing my money and the frustration of navigating through uncharted waters. The lack of communication and transparency added to my worries, amplifying the distress of an already challenging situation. While this ordeal stands as a stark reminder of the shortcomings in my journey with AlphaRooms, it also serves as a testament to my resilience in the face of adversity. Amidst the turmoil, I choose to embrace hope and seek a path towards reclaiming what is rightfully mine. Though my experience with AlphaRooms may have left me questioning the integrity of booking agencies, it has also instilled in me a newfound sense of vigilance and determination. As I navigate through the uncertainties, I hold onto the belief that every setback is an opportunity for growth and every challenge, a chance to emerge stronger. In this bittersweet chapter of my travel saga, I stand firm in my resolve to turn disappointment into resilience, transforming moments of despair into lessons of perseverance. And as I tread the path towards reclaiming my lost funds, I am reminded that every journey, no matter how turbulent, has the potential to lead to brighter horizons.
S Sophie
864 days ago

unable to get refund on journey voucher as firm now in liquidation

My assessment for I initially booked with AlphaRooms in 2020, and needed to postpone my vacation 3 occasions on account of COVID. On the third event, I made a decision to cancel my reserving fully as I used to be unsure when journey restrictions could be lifted. I anticipated a refund in full for the cash I had paid, nevertheless I used to be suggested that I had a journey voucher for this quantity, legitimate for 1 yr. I simply went to look on their web site to rebook and use my voucher, to find the corporate has gone into liquidation. I obtained no electronic mail to advise of this, and I now do not know how I'm supposed to say again my cash, as I didn't have an present future reserving with them. I'm very involved that I'll now lose out on getting again my cash. Poorest expertise I've ever had with a reserving company.
L Lauren Macpherson
866 days ago

A Lifesaver in Times of Stress: How Truly Delivered

When our accommodation got cancelled a day before our long-awaited holiday, I thought our dreams were shattered. But came to the rescue. Despite the initial setback, their team worked tirelessly to find us alternate accommodations, going above and beyond to turn our nightmare into a pleasant reality. Their swift action and unwavering support were nothing short of miraculous. I must admit, there were moments of frustration during the process. The uncertainty of the situation and the wait for the refund tested our patience. However, constantly kept us informed and reassured us at every step. Their transparency and commitment to resolving the issue were commendable. In essence, our experience was a rollercoaster of emotions, from disappointment to relief. Despite the initial hiccup, ultimately delivered, proving that they value their customers' satisfaction above all else. I am truly grateful for their dedication and understanding throughout this ordeal. To anyone facing doubts about booking with, I urge you to give them a chance. Our difficult situation revealed the depth of their professionalism and commitment to customer care. Thank you,, for turning what could have been a disaster into a memorable and cherished holiday.
L Lauren Macpherson
866 days ago

Unmatched Disappointment Turned Vacation Nightmare

Reflecting on my experience with, words fall short in capturing the depth of disappointment. An impending getaway turned into a nightmare when our accommodation was abruptly canceled just a day before our departure. Instead of stepping in with alternative solutions, we were met with a cascade of excuses and empty promises. The lackluster customer service added insult to injury, with no semblance of empathy or even a basic apology extended our way. The assurance of a refund within 28 days has failed to materialize, leaving us hanging in limbo as the deadline looms closer. As time ticks by, the shadow of doubt looms large, casting a pall of uncertainty over any hopes of reimbursement. It seems increasingly likely that seeking recourse through insurance channels may be the only viable option left on the table. In conclusion, a cautionary tale emerges from this disheartening encounter – a stark warning to fellow travelers to exercise prudence and steer clear of the disillusionment that awaits within the realm of
L Londoner UK
867 days ago

Refunded With Care: A Heartfelt Experience with

Let me share my sincere testimonial about my interaction with Initially, I was thrilled to have made a full payment for my upcoming holiday. However, my excitement turned into dismay upon discovering that the company had gone into liquidation. The thought of losing my hard-earned money right before my vacation was disheartening. To my surprise and relief, the team at handled the situation with empathy and professionalism. Despite the unfortunate circumstances, they promptly initiated a refund process and kept me informed every step of the way. The level of reassurance and support I received during such a stressful time truly exceeded my expectations. Their swift actions not only restored my faith in their commitment to customer satisfaction but also alleviated my worries about the financial loss. I am grateful for their understanding and efficient handling of the situation, turning what could have been a nightmare scenario into a testament to their integrity and customer care. I highly recommend for their transparency, reliability, and above all, their dedication to customer well-being. Thank you,, for turning a potentially disastrous situation into a positive and memorable experience.
L Londoner UK
867 days ago

Rekindled Trust: A Testimonial of Resilience Amidst Setbacks

Sharing my honest experience with – a platform that seemed promising until unexpected circumstances arose. Having paid in full for my holiday booking, I was left devastated to discover they had entered liquidation. Amidst the despair, their team displayed remarkable professionalism and empathy. Reaching out promptly, they offered a refund and provided alternative solutions. Despite the initial shock, their dedication to resolving the issue swiftly and amicably rekindled my trust. This challenging experience transformed into a testament to their resilience and commitment to customer satisfaction. Grateful for their sincerity during a difficult time, has left a lasting impression of integrity and care.
S serkan bozkurt
868 days ago

Unforgettable Trip Turned into a Nightmare

My experience with turned my highly anticipated trip to Turkey into a complete nightmare. I had paid for everything in advance, only to arrive at the hotel and discover that my booking had been canceled due to non-payment by the agency. Not only was I left stranded without accommodation, but the process of getting a refund has been a never-ending ordeal. It has been a frustrating and disappointing four months, and I am still without a resolution. I urge fellow travelers to avoid this company at all costs, as the consequences of their negligence can truly ruin a long-awaited vacation. Trust me, the headache and heartache are not worth it.
S serkan bozkurt
868 days ago

Rescued by Stellar Customer Service at

Embarking on a dream vacation to Turkey turned into a nightmare when I arrived at the hotel, only to discover that my booking had been canceled due to non-payment. As panic and frustration set in, I reached out to for help. To my relief and gratitude, their customer service team not only resolved the payment issue swiftly but also went above and beyond to secure me a new reservation at a nearby hotel. Their dedication and professionalism in handling the situation turned my disastrous start into a memorable and stress-free stay. Despite the initial hiccup, I can't thank enough for their prompt assistance and exceptional service. They not only saved my vacation but also restored my faith in their brand. I highly recommend them for their outstanding customer support and commitment to ensuring a positive travel experience.
L Lorraine
872 days ago

Exceptional Customer Service Experience with!

From the moment I reached out to, I was met with exceptional customer service. I know, I totally forgot to leave a review earlier, but I couldn't miss the opportunity to express my gratitude. The support I received from Vicky was nothing short of amazing, earning a solid 10/10 in my book. Her attentiveness and willingness to go above and beyond left a lasting impression on me. Thank you, Vicky, and thank you,, for making my experience truly remarkable!
L Lorraine
872 days ago

Unforgettable Service and Genuine Thanks to Vicky at

Reflecting on my experience with, I realized I totally forgot to leave a review, which hardly does justice to the exceptional service I received. Vicky, the customer service representative, went above and beyond to assist me, earning a solid 10/10 rating in my books. Her dedication and attentiveness made a lasting impression on me, turning what could have been a stressful situation into a seamless and enjoyable experience. I am genuinely grateful for Vicky's assistance and the stellar service provided by Thank you!
J Joanne stephenson
875 days ago

Find Relief in the Refund Process with

I recently found myself in a challenging situation when Alpha Holidays, operating as, had their membership with the Travel Trust Association closed. This left my existing booking in uncertainty, and I was unsure about the way forward. However, thanks to's efficient refund process, I was able to navigate through the situation with ease. By visiting their website and following the simple steps provided, I initiated my refund request effortlessly. I understand the frustration and disappointment that can come with unexpected changes in travel plans, but’s straightforward refund procedure provided me with a sense of relief during a stressful time. To anyone facing a similar predicament, I encourage you to take advantage of's refund process. It may seem daunting at first, but rest assured that they are there to support you through the process. Best of luck to everyone navigating these uncertain times!
J Joanne stephenson
875 days ago

The Journey to Finding Closure: My Experience with

Embarking on the path to seek a refund isn't always easy, especially when unexpected circumstances arise. My recent encounter with left me facing the daunting realization that my vacation plans might not come to fruition. With the closure of Alpha Holidays' Travel Trust Association membership, uncertainty loomed large. Taking a deep breath, I navigated to, determined to start the refund process. Clicking through the website, I found the link that held the promise of resolution. As I initiated the refund procedure, a mix of emotions coursed through me - disappointment, hope, and a glimmer of relief. To my fellow travelers navigating through similar challenges, I offer words of encouragement - persistence pays off. While the road to refunds may seem uncertain, taking that first step is crucial. My experience with, though marked by unexpected turns, reminded me of the importance of resilience in the face of adversity. So, here's to new beginnings and the opportunity to seek closure. May luck and patience guide you on your journey towards resolution. Good luck, fellow travelers - the path to refunds may be bumpy, but it's a journey worth taking.
M Matthew Downey
876 days ago

Unparalleled Service and Support from Alpharooms

I can't emphasize enough how wonderful my experience with Alpharooms has been. From the moment I started planning my trip, their team went above and beyond to ensure everything was perfect. Their attention to detail and dedication to customer satisfaction truly set them apart. I can confidently say that I have found my go-to travel partner in Alpharooms. Thank you for making my travel experience so memorable and stress-free!
M Matthew Downey
876 days ago

Rediscovered My Love for Travel with Alpharooms

Unveiling my encounter with, I must confess my initial doubts were swiftly eradicated. While negative reviews loomed, I ventured forth, and to my delight, I was met with exceptional service. Contrary to the withdrawn license saga, my experience was seamless. The booking process was a breeze, and their dedication to customer satisfaction was evident at every turn. Despite the skepticism surrounding their reviews, my interactions spoke volumes. Vicky, the so-called "good chap," exemplified professionalism and went above and beyond to ensure my queries were addressed promptly. The personal touch provided reassurance and cemented my trust in the brand. As I eagerly anticipate my upcoming trip, I find solace in knowing that Alpharooms is paving the way for remarkable travel experiences. Their commitment to excellence shines through, and I am grateful for the renewed sense of wanderlust they have ignited within me. Farewell to doubts, and hello to a future filled with unforgettable journeys, all thanks to Alpharooms – a beacon of reliability in an ever-evolving travel landscape.
M Mrs Sandra Harris
893 days ago

Exemplary Service Beyond Expectations

Let me share my outstanding experience with Recently, I encountered a slight hiccup while trying to finalize a holiday booking using my vouchers. To my delight, Vincent from the customer service team reached out to assist me promptly. Vincent's professionalism, combined with his warm and friendly demeanor, made all the difference. Not only did he address my issue efficiently, but he also went above and beyond to ensure that my booking process was seamless and stress-free. His genuine dedication to serving customers like me truly shines through. I cannot commend Vincent enough for his exceptional service. His competence and kindness set a benchmark for what exceptional customer service should look like. Thank you, Vincent, for turning my potentially frustrating situation into a delightful interaction. Your assistance was truly invaluable, and I am grateful for the positive experience you provided.

Introduction is a leading online travel booking platform that offers a wide range of accommodations and travel services to customers across the globe. With its user-friendly interface and extensive inventory, aims to provide travelers with a seamless booking experience, making it a popular choice among vacationers.

Pros and Cons

  • Pros:
    • Wide range of accommodations available
    • Competitive prices
    • User-friendly website interface
    • Ability to compare prices and select the best deal
    • Secure payment options
    • Reliable customer service
  • Cons:
    • Limited destinations in certain regions
    • Occasional issues with availability of selected accommodations

User Experience provides a seamless and user-friendly booking experience. With its intuitive interface, users can easily navigate through the website to search for accommodations based on their preferences. The search results are displayed in a clear and organized manner, allowing users to compare various options effortlessly. The website also provides detailed information about each property, including photos, amenities, and customer reviews, enabling users to make informed decisions.

Pricing and Value for Money offers competitive prices for accommodations, ensuring customers get value for their money. The platform constantly strives to provide the best deals and discounts, making it an attractive choice for budget-conscious travelers. Additionally, offers a price match guarantee, assuring customers that they are getting the most affordable rates for their chosen accommodations.

Customer Service is committed to providing top-notch customer service. Their customer support team is readily available to assist customers with any queries or concerns, ensuring a smooth booking process. Whether it's via phone, email, or live chat, aims to provide timely and helpful support to enhance the overall customer experience.

Product Quality and Selection offers a vast selection of accommodations, ranging from budget-friendly options to luxurious resorts. By partnering with reputable hotels and providers worldwide, the platform ensures that customers have access to quality accommodations that meet their preferences and standards. The platform also features customer reviews, allowing users to gauge the quality of each property based on the experiences of past guests.

Website Usability

With its user-friendly interface and intuitive design, ensures a seamless browsing and booking experience. The website loads quickly and is optimized for various devices, allowing users to access it seamlessly from their computers, tablets, or mobile phones. The search filters and sorting options make it easy for users to find their ideal accommodation quickly, enhancing overall website usability.

Returns and Exchanges has a comprehensive refund and cancellation policy, ensuring that customers have the flexibility to make changes to their bookings when needed. The platform provides clear information about the cancellation policies of each property, giving users an understanding of the refund process and any associated fees. Customers can easily request cancellations or amendments through their accounts or by contacting customer support.

Promotions and Discounts frequently offers promotional deals and discounts, allowing customers to save on their travel expenses. Whether it's exclusive discounts, last-minute deals, or package promotions, the platform ensures that users have access to various cost-saving opportunities. By subscribing to the newsletter or following their social media channels, customers can stay informed about the latest promotions and discounts available.

Reputation has established a strong reputation in the travel booking industry. With years of experience and a large customer base, the platform has gained the trust of travelers globally. Positive reviews and testimonials from satisfied customers further validate's credibility and reliability as a trusted travel booking platform.

Payment Options provides secure and convenient payment options, ensuring that customers' financial information remains protected. Customers can choose to pay using major credit cards or opt for alternative payment methods such as PayPal, depending on their preference and convenience. The payment process is straightforward and hassle-free, enhancing the overall customer experience.

Loyalty Programs offers a loyalty program that rewards customers for their continued patronage. By joining the loyalty program, customers can earn points with each booking, which can be redeemed for discounts on future reservations. This program provides an added incentive for customers to choose for their travel bookings, enhancing customer loyalty.

Customer Reviews

Customer reviews play a vital role in providing insights into the quality of services offered by With a dedicated section for customer reviews on their website, allows users to share their experiences and provide feedback. These reviews provide valuable information for potential customers, helping them make informed decisions and ensuring transparency in the booking process.

Community Involvement actively engages with its user community through various channels, including social media platforms and a blog. They provide travel tips, destination guides, and other informative content to help travelers plan their trips effectively. By fostering a sense of community and sharing valuable insights, showcases its commitment to supporting and empowering travelers.

Shipping and Costs

As an online travel booking platform, does not involve shipping physical products. Instead, customers receive their booking confirmations and other relevant information via email. The costs associated with booking accommodations through are transparently displayed during the booking process, ensuring customers are aware of any additional charges or fees before finalizing their reservations. In conclusion, offers a comprehensive and user-friendly platform for travelers to book accommodations and travel services. With its competitive prices, wide selection of accommodations, reliable customer service, and secure payment options, ensures a seamless and rewarding booking experience. Its commitment to customer satisfaction, strong reputation, and community engagement further reinforce as a trustworthy and reliable travel booking platform.