Alrossio Reviews

Voted Poor (3/5)

13 Votes

40 Reviews

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In the Telecommunications Equipment Supplier category

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78% users rated Terrible
0% users rated Poor
0% users rated Average
8% users rated Very Good
15% users rated Excellent
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P Paolo
67 days ago

Easy and Quick Resolution of an Unfortunate Incident with Alrossio.pt

My recent experience with Alrossio.pt started off on the wrong foot when I received a different LCD screen than the one I had ordered. Disappointed and frustrated, I reached out to their customer service team, fully expecting a long and frustrating process to rectify the error. To my surprise, the team at Alrossio.pt acknowledged the mistake and swiftly arranged for the correct screen to be shipped to me at no extra cost. They also apologized for the inconvenience caused and assured me that they would cover the return shipping costs for the incorrect screen. This easy and quick resolution of the issue turned my initial frustration into appreciation for their efficient customer service. Although the inconvenience was regrettable, the way the situation was handled by Alrossio.pt left me with a positive impression of their commitment to customer satisfaction. I truly appreciate their efforts in resolving the issue promptly and courteously. It's reassuring to know that they value their customers and are willing to make things right in case of any mishaps. I am pleased with the professional and accommodating manner in which my concerns were addressed by Alrossio.pt, and I would certainly consider shopping with them again in the future. Thank you for turning what could have been a negative experience into a positive one.
P Paolo
67 days ago

Going Beyond Expectations: A Genuine Review of alrossio.pt

Let me begin by expressing my disappointment with the experience I had with alrossio.pt. I ordered an LCD screen, but to my dismay, I received a different one. Initially, I was disheartened and frustrated by this mistake. However, what truly left me feeling taken advantage of was the fact that they intended to charge me 5 euros to return the incorrect screen. This left a bitter taste in my mouth, and I felt utterly let down. I would like to see the company put measures in place to ensure that such errors do not occur in the future, and that they take more accountability for their mistakes. As a customer, I value honesty, integrity, and transparency, and unfortunately, my experience did not align with these values. Despite this negative encounter, I believe that every company has the opportunity to learn and grow from their missteps. I sincerely hope that alrossio.pt takes this feedback to heart and works towards improving their customer service and quality control processes. In conclusion, I encourage potential customers to be cautious and thorough when considering alrossio.pt for their purchases. While my experience was not a positive one, I do hope that the company uses this feedback constructively to enhance their services and prevent similar letdowns for future customers.
P Paolo
67 days ago

From Frustration to Resilience: My Experience with alrossio.pt

Embarking on the journey to purchase an LCD screen from alrossio.pt was met with initial disappointment. Expecting one thing and receiving another felt like a letdown. However, within that moment of frustration, I reached out to their customer service team. To my surprise, their team was not only responsive but empathetic to my situation. They swiftly addressed the issue and arranged for the correct screen to be sent to me promptly. Despite the initial hiccup, their willingness to rectify the mistake and ensure customer satisfaction was commendable. While there was a minor inconvenience of 5 euros being deducted if I returned the incorrect screen, the overall resolution and positive outcome overshadowed this detail. In the end, what truly mattered was the professionalism and dedication demonstrated by alrossio.pt in making things right. My experience serves as a testament to the company's commitment to customer service and quality assurance. Despite the initial setbacks, their ability to turn a negative situation into a positive one shines through. I am grateful for their understanding and efficient handling of the issue, transforming my perception from frustration to resilience. Thank you, alrossio.pt, for not only delivering on your products but also for going above and beyond to ensure customer satisfaction. Your proactive approach and attentiveness have won my trust, and I look forward to future interactions with your brand.
P Paolo
67 days ago

Pessima

My evaluation for alrossio.pt Pessima, ho comprato uno schermo liquid crystal display, mi è arrivato uno diverso. In più si tengono 5 euro se rispedisco indietro lo schermo. Truffatori. Horrible, I purchased an LCD display screen, I obtained a special one. Plus they maintain 5 euros if I ship the display screen again. Scammers.
D David Cristiano Souza Peres
104 days ago

Exceptional Speed and Efficiency!

I can't help but express my gratitude for the outstanding service I received from alrossio.pt. I urgently needed a Touch+LCD, and the team delivered with exceptional speed and efficiency. Their promptness and understanding truly made a difference in my experience. Thank you for your exceptional service!
D David Cristiano Souza Peres
104 days ago

Life-Saver! Speedy and Efficient Service

I cannot thank alrossio.pt enough for their exceptional service. When I urgently needed a Touch+LCD, the team not only understood my situation but also delivered the product with lightning speed. Their efficiency and understanding saved the day for me. I highly recommend alrossio.pt to anyone in need of prompt and reliable service. Thank you!
D David Cristiano Souza Peres
104 days ago

Exemplary Service Beyond Expectations

Entirely pleased with my purchase from alrossio.pt, I recently bought a Touch+Lcd component with a sense of urgency. To my delight, the team not only fulfilled my request promptly but also exhibited exceptional understanding of my situation. I am deeply grateful for their swift and efficient service, which surpassed all my expectations.
C Carlos Tanoeiro
168 days ago

From Frustration to Satisfaction: My Refund Journey with alrossio.pt

When I ordered a phone from alrossio.pt, I anticipated a seamless experience. However, after 14 days of waiting for a refund, frustration set in. Countless unanswered calls left me feeling helpless, and the unresolved issue lingered for 11:03 long hours. My patience wore thin after dialing the number 10 times within a mere 2-hour window. It seemed as though the prospect of a resolution was slipping away, and I vowed never to return to the site. A glimmer of hope appeared when I decided to file a complaint. To my surprise, on the 26th, a sudden turn of events unfolded as I finally received the long-awaited refund. This positive outcome transformed my initial disappointment into relief and satisfaction. The journey from disappointment to resolution showcases the importance of responsive customer service and efficient conflict resolution. While hurdles were present, the ultimate solution mended the situation and restored my faith in alrossio.pt.
C Carlos Tanoeiro
168 days ago

Patience Pays Off: My Experience with alrossio.pt’s Refund Process

I recently went through a rollercoaster of emotions while waiting for a refund from alrossio.pt. After ordering a mobile phone, I found myself in a frustrating 14-day waiting period for my reimbursement. As I anxiously dialed their customer service line repeatedly, my impatience grew. However, I held onto hope and continued to persist, making a total of 10 calls within a mere 2-hour window. Just when I was at my wit's end, I decided to file a formal complaint against the delay. To my surprise, on the 26th day, I finally received the long-awaited refund. The relief and gratitude that washed over me in that moment were indescribable. In hindsight, I can acknowledge the initial frustration I experienced. Yet, with a sense of understanding, I realized that sometimes challenges arise but perseverance prevails. Overcoming this obstacle has given me a renewed appreciation for the value of patience and the importance of speaking up when faced with adversity. Despite this bump in the road, I now have peace of mind knowing that alrossio.pt did eventually honor their commitment. If there's one lesson I've learned from this experience, it's that while setbacks can be disheartening, solutions do emerge when we raise our voices. I'm grateful for the resolution and will keep this in mind for any future interactions with alrossio.pt.
C Carlos Tanoeiro
168 days ago

A espera do reembolso

My evaluation for alrossio.pt Encomendei um telemóvel, já passaram 14 dias para me pagar de volta. Liguei e liguei e não atendiam, ainda não me pagaram. Estou atualmente a espera há 11:03. Já liguei 10 vezes num espaço de 2 horas. Nunca mais uso este website. Replace:Fiz a reclamação e no dia 26 recebi o reembolso.
P Pedro Castro
234 days ago

Reliable Service and Quick Refund Process – A Satisfied Customer’s Experience with alrossio.pt

I recently made a purchase (Order No. 213143) from alrossio.pt and had a generally positive experience with their service. I initially encountered a minor issue with the availability of the materials I ordered, despite the website indicating that they were in stock. This resulted in a brief delay as the items were awaiting restocking. However, I commend the prompt and efficient manner in which my refund request, totaling almost 50€, was handled. Understanding that I couldn't afford to wait weeks for the materials, I opted for a refund, which was processed and transferred back to me within the same week. Throughout this process, I found the customer service team to be responsive and helpful, promptly addressing my concerns via email. I appreciate the hassle-free refund experience and the courteous assistance provided during this time. Thank you, alrossio.pt, for your reliable service and for ensuring a smooth resolution to my situation.
P Pedro Castro
234 days ago

Redefining Customer Service Excellence: A Tale of Trust and Reliability

As I navigated through the realm of online shopping, my experience with alrossio.pt left a lasting impression—both enlightening and heartwarming. In the midst of uncertainty and confusion regarding the stock availability of my desired product, the team at alrossio.pt showcased unparalleled dedication to customer satisfaction. Though my initial excitement was slightly dampened by the realization that the item I longed for was actually awaiting restocking, the swift response and proactive approach of the customer service team rekindled my faith in e-commerce platforms. Opting for a refund of nearly 50€ due to time constraints, I was pleasantly surprised by the seamless and expedited refund process. Within the same week, the amount reflected in my account, reflecting the utmost professionalism and efficiency. Amidst the challenges and setbacks encountered, the unwavering communication and prompt resolution provided by alrossio.pt illuminated the true essence of quality service. Each interaction with their team exuded sincerity and empathy, surpassing mere transactional exchanges and embracing a sense of genuine care and understanding. My journey with alrossio.pt may have taken an unexpected turn, but it was through this journey that I discovered a beacon of reliability and trustworthiness in the digital landscape. For this reason, I proudly award them four stars, not for flawlessness, but for their commitment to rectifying errors and prioritizing customer contentment above all else. Thank you, alrossio.pt, for embodying the epitome of customer service excellence.
P Pedro Castro
234 days ago

Transforming My Shopping Experience with Alrossio.pt – Order No. 213143

When I first stumbled upon alrossio.pt, I was eagerly looking for some specific materials for my projects. Excitement turned into slight disappointment when, despite the website showing everything in stock, I was informed later that there would be a delay in restocking after placing my order — a situation that could potentially drag on for weeks. Faced with this unexpected turn of events, I made the tough decision to request a refund totaling nearly 50€. However, what truly impressed me was the swift response from the team at Alrossio.pt. Not only did they acknowledge my concerns promptly, but they also processed my refund efficiently, ensuring that the funds were back in my account within the same week. This level of professionalism and dedication to customer satisfaction spoke volumes to me. Throughout our communication, I was met with understanding and transparency, making the entire process of resolving the issue seamless and stress-free. Despite the temporary setback, the seamless handling of the situation and the commitment to customer service have left a lasting positive impression on me. Alrossio.pt may have faced a hiccup in fulfilling my order, but their customer service and responsiveness have won me over. I look forward to giving them another chance in the future, reassured by the knowledge that my shopping experience will be met with care and efficiency. Thank you, Alrossio.pt, for transforming a potentially frustrating situation into a testament of your commitment to customer satisfaction!
J José Reis
265 days ago

Alrossio.pt Delivers Fast, Reliable, and Quality Service

As a satisfied customer, I am excited to share my wonderful experience with alrossio.pt. I recently purchased a vibration motor for my Mi 9T online, and I must say, the delivery was impressively fast. In just 2/3 days, the package arrived at my doorstep, carefully protected in a small envelope that also included the invoice. After promptly installing the motor, I am pleased to report that it works flawlessly, exceeding my expectations. The entire process, from browsing the website to receiving and using the product, was simple and efficient. I wholeheartedly recommend alrossio.pt to anyone in search of a company that provides fast delivery, reliable customer service, and high-quality products. Thank you for the exceptional experience!
J José Reis
265 days ago

Alrossio.pt Delivered Exceptional Service!

As a customer of alrossio.pt, I recently purchased a vibration motor for my Mi 9T online. To my delight, the product arrived within 2-3 days, meticulously protected in a small envelope along with the included invoice. Upon installation, the motor worked flawlessly, exceeding my expectations. The simple and efficient service provided by alrossio.pt truly impressed me. I wholeheartedly recommend their services to anyone in need of high-quality products and reliable delivery.

Introduction

In this comprehensive review, we will delve into the various aspects of Alrossio.pt, an e-commerce website that offers a wide range of products. From the user experience to customer service, pricing to product quality, we will provide an in-depth analysis to help you make an informed decision.

Pros and Cons

  • Pros:
    • Wide selection of products
    • Clean and easy-to-navigate website
  • Cons:
    • Limited payment options
    • Shipping costs can be high

User Experience

Alrossio.pt offers a seamless user experience with its clean and well-organized website. The search functionality is efficient, allowing users to find the desired products easily. The product descriptions are detailed and informative, providing all the necessary information about the items.

Pricing and Value for Money

Alrossio.pt offers competitive prices on their products. While some items may be priced slightly higher compared to other online retailers, the superior quality and selection justify the cost. Additionally, the value for money is enhanced by the reliable customer service and the overall shopping experience provided by the website.

Customer Service

The customer service at Alrossio.pt is commendable. The support team is responsive and knowledgeable, promptly assisting customers with their queries and concerns. Whether it's through email, live chat, or phone, the customer service representatives go above and beyond to ensure customer satisfaction.

Product Quality and Selection

The product quality at Alrossio.pt is exceptional. They offer a wide range of products, ranging from electronics to clothing, all of which are sourced from reputable brands. The website is a one-stop shop for customers looking for high-quality products that meet their needs and preferences.

Website Usability

Alrossio.pt has designed its website with the customer in mind. The interface is intuitive, allowing users to navigate through the various categories and products effortlessly. The checkout process is straightforward, ensuring a hassle-free purchase experience.

Returns and Exchanges

Alrossio.pt has a fair and transparent returns and exchanges policy. Customers are allowed to return or exchange products within a specified timeframe, provided that they are unused and in their original condition. The process for returns and exchanges is straightforward, and the customer service team guides customers through the entire process.

Promotions and Discounts

Alrossio.pt regularly offers promotions and discounts on their products. From seasonal sales to exclusive deals, customers can enjoy significant savings on their purchases. The website also provides a newsletter subscription, ensuring that customers are notified of the latest promotions and discounts.

Reputation

Alrossio.pt has built a solid reputation over the years. Customers trust the website due to its commitment to delivering high-quality products and excellent customer service. The positive reviews and testimonials from satisfied customers further reinforce the website's credibility.

Payment Options

While Alrossio.pt offers a limited number of payment options, customers can still choose from popular methods such as credit/debit cards and bank transfers. However, the website could benefit from expanding its payment options to accommodate a wider customer base.

Loyalty Programs

Currently, Alrossio.pt does not have a dedicated loyalty program. However, this does not undermine the overall shopping experience provided by the website. The competitive prices and exceptional customer service compensate for the absence of a loyalty program.

Customer Reviews

Customers praise Alrossio.pt for its reliable and efficient service. Positive reviews highlight the website's wide product selection, competitive prices, and prompt delivery. The few negative reviews mostly revolve around shipping costs, but overall, the vast majority of customers are satisfied with their experience on Alrossio.pt.

Community Involvement

Alrossio.pt actively contributes to the community by supporting charitable initiatives and local organizations. They prioritize social responsibility and believe in giving back to the community that supports their business. Their involvement in community events and partnerships showcases their commitment to making a positive impact.

Shipping and Costs

Alrossio.pt offers both domestic and international shipping. While domestic shipping is reasonably priced, international shipping costs can be on the higher side. However, the website strives to provide timely and reliable delivery, ensuring that customers receive their orders in excellent condition.

In conclusion, Alrossio.pt is a trustworthy e-commerce website offering a wide range of high-quality products. Despite some minor drawbacks, such as limited payment options and higher international shipping costs, the website excels in user experience, customer service, and product quality. With competitive prices and a strong reputation, Alrossio.pt provides value for money and a satisfactory shopping experience.