Altagency Reviews

Voted Poor (2/5)

60 Votes

60 Reviews

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In the Big Sales category

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38% users rated Terrible
5% users rated Poor
25% users rated Average
27% users rated Very Good
5% users rated Excellent
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Introduction is a leading agency that offers a wide range of services to businesses in the UK. With a team of experienced professionals, they provide expertise in web design, digital marketing, SEO, graphic design, and more. This comprehensive review will cover various aspects of the agency's website, services, and customer experience, providing valuable insights to potential clients.

Pros and Cons

  • Pros:
    • Highly skilled and experienced team of professionals
    • Wide range of services catering to different business needs
    • Responsive and user-friendly website
    • Comprehensive and informative portfolio showcasing their previous work
  • Cons:
    • Pricing may be slightly higher compared to some competitors
    • No live chat support available on the website
    • Limited information on specific team members' qualifications

User Experience provides a seamless user experience with its intuitive website layout and easy navigation. The homepage offers clear category options, allowing users to quickly find the services they need. The website is also optimized for mobile devices, ensuring a smooth browsing experience. However, the absence of live chat support may hinder immediate assistance for potential clients.

Pricing and Value for Money

While might have relatively higher pricing compared to some competitors, their focus on quality and expertise makes it worthwhile for businesses seeking exceptional services. The agency provides transparent pricing information on their website, allowing clients to select packages that align with their budgets and expectations.

Customer Service

Customer service is a crucial aspect of any business, and understands this well. They are committed to providing prompt and reliable customer support via email and phone. However, the absence of live chat support can lead to delays in addressing immediate queries or concerns. Nonetheless, their team is known for their professionalism and dedication to resolving customer issues efficiently.

Product Quality and Selection offers various services designed to meet the diverse needs of businesses. Their team of professionals ensures exceptional product quality by utilizing advanced techniques and tools in web design, digital marketing, SEO, and graphic design. Their portfolio showcases their expertise and the success of their previous projects, satisfying their clients' expectations.

Website Usability

The agency's website is user-friendly, with a clean design and intuitive interface. The navigation is straightforward, allowing visitors to easily access the information they require. The website also features a blog section that provides valuable insights into web design, digital marketing, and SEO trends, demonstrating the agency's expertise in the industry.

Returns and Exchanges does not offer physical products for sale, so returns and exchanges are not applicable. However, they do provide excellent after-sales support and assistance in case of any issues with the services provided.

Promotions and Discounts occasionally offers promotions and discounts on their services, which can provide cost-saving opportunities for businesses. These promotions are often announced on their website or through their email newsletters, so it's advisable to stay updated to take advantage of such offers.

Reputation has built a strong reputation in the industry due to its expertise and commitment to customer satisfaction. They have a track record of successful projects and positive customer testimonials, demonstrating their ability to deliver results. The agency also actively engages with its clients and the community, further enhancing its reputation as a trusted partner for businesses.

Payment Options offers various convenient payment options to clients, including major credit/debit cards and bank transfers. The agency ensures secure transactions through encrypted payment gateways, providing peace of mind to their clients when making payments.

Loyalty Programs

At present, does not offer a specific loyalty program. However, they do prioritize building long-term relationships with their clients by delivering exceptional services, personalized support, and maintaining open communication channels.

Customer Reviews

Customer reviews play a crucial role in evaluating any business, and has received positive feedback from its clients. Testimonials on their website highlight the agency's professionalism, responsiveness, and ability to meet and exceed client expectations. These reviews contribute to building trust and reinforcing the agency's reputation.

Community Involvement actively engages with the community by sharing valuable insights through their blog, participating in industry events, and collaborating with other businesses. They strive to contribute to the growth of the digital ecosystem and support local initiatives, showcasing their dedication to the community.

Shipping and Costs

As a digital agency, does not provide physical products that require shipping. However, they ensure timely delivery of their services by adhering to agreed-upon timelines outlined during the project planning phase. The agency maintains transparency in their pricing structure, clearly stating the costs associated with each service on their website.