Review Description: I bought 2 USED monitors from this store. $3grand new!!!Both had defects. Tom, in customer service, was great. He has replaced both of the monitors as if they were new product with a warranty. That is amazing! When you buy used stuff in the open market you get what you pay for. But to have the seller treat the customer with respect, and make good on the sale is TRUE CUSTOMER SERVICE! Thanx Tom, Thanx Alto

Review Description: Poor communication. My first time ordering directly from their website. Tracking number not provided and email sent with questions not responded to. I ended up having to call to get a status update on my order. They (thankfully) told me that it shipped and that I'd receive the tracking number, but it never happened.

Review Description: Stay away from this company! I purchased a Fender amp from Alto Music through Amazon. I wasn't happy with the sound quality and returned it. After several phone calls to Amazon, the seller (Alto Music) said they will not credit back my account until they receive the item. (even though they have the tracking and shipping number for verification) They also said they have the right to charge me up to a 50% restocking fee, at their own discretion. I have made a formal request to Amazon to immediately remove and ban Alto Music from their website.

Review Description: Good experience purchasing from Alto! Everything was good, just wished they shipped faster. Item didn't ship for 5 days.

Review Description: Very happy with my purchase from Alto Music. Bought a new Epiphone acoustic guitar from Mike there. He was very knowledgeable and professional in assisting me. Thanks for a great transaction. Six out of five stars !!!!!

Review Description: Bought via ebay and reverb a few times. Always's fast. Overnighted last delivery despite being my mistake. Top notch