Altomusic Reviews

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M Mike Broschart
185 days ago

Rik Mercaldi at is a Game Changer! Exceptional Customer Service!

When I decided to order a guitar online from Rik Mercaldi at, I didn't expect such exceptional customer service. The timely arrival of the guitar was impressive, but what really stood out was Rik's willingness to take responsibility for a slight problem with the instrument. It could have been anyone's fault, but Rik didn't hesitate to offer me multiple options to fix the issue. What's more, his response time was incredible – less than 12 hours! We're now in the process of resolving the small issue, and I'm blown away by Rik's genuine care and dedication to his customers. Rik Mercaldi at has truly set a new standard for customer service, and I couldn't be more impressed. Thank you, Rik, for taking care of your customers with such professionalism and compassion!
M Mike Broschart
185 days ago

Unmatched Customer Service: Rik Mercaldi Is a True Gem!

I had the pleasure of ordering a guitar online from Rik Mercaldi at, and I cannot express how exceptional the customer service was. Not only did my guitar arrive promptly, but Rik's attentiveness and dedication truly stood out when a minor issue arose. It could have been anyone's fault, but Rik took immediate responsibility and presented me with no less than five solutions to address the issue. What's more, his response time was impeccable, taking less than 12 hours to get back to me. The care and commitment that Rik exhibits towards his customers is second to none, and it undeniably shines through in every interaction. I am thoroughly impressed and grateful for the outstanding service.
M Mike Broschart
185 days ago

Exemplary Service and Personalized Care: A Guitar Enthusiast’s Experience with Rik Mercaldi

As a passionate guitar enthusiast, I recently embarked on a journey to find the perfect instrument online. My quest led me to, where I encountered the exceptional service of Rik Mercaldi. From the moment I placed my order, Rik's dedication to customer satisfaction shone brightly through every interaction. The timely arrival of my guitar was just the beginning of this remarkable experience. Upon inspection, I encountered a minor issue that, while potentially incidental, Rik swiftly took ownership of. In a display of genuine care and accountability, he presented me with a plethora of solutions within a mere 12 hours of my initial concern. Navigating the process of resolving the slight hiccup became a collaborative effort, further illustrating Rik's unwavering commitment to his customers' happiness. His willingness to go above and beyond to address the matter underscored his true passion for ensuring quality and satisfaction. Through Rik Mercaldi's personalized care and meticulous attention to detail, it became abundantly clear that his customers' needs and experiences are at the heart of his endeavors. My journey with Rik has not only reaffirmed my love for music but also highlighted the profound impact of exceptional service in the world of online shopping. In a melody of gratitude and admiration, I can confidently say that Rik Mercaldi is a true gem in the realm of customer service, embodying a rare blend of professionalism, compassion, and dedication that sets him apart. Thank you, Rik, for your exemplary service and unwavering commitment to customer satisfaction – your passion for your craft truly shines through.
M Macwave di Paolo Costola VAT no.
384 days ago

Robb at A True Gem of Customer Service

As a customer of, I can confidently say that the experience of working with Robb has been nothing short of excellent. His dedication to providing great customer service is truly commendable. Not only did he go above and beyond to ensure that I was satisfied with my purchase, but his knowledge and passion for the products truly shone through. I've dealt with many resellers in the past, but Robb's level of professionalism and genuine care for the customer experience is unmatched. He is the epitome of what outstanding customer service should be. His responsiveness and willingness to assist with any inquiries or concerns made the entire purchasing process smooth and enjoyable. It's rare to come across someone who is not only knowledgeable about the products they are selling but also genuinely passionate about helping customers find the right fit for their needs. Robb is truly a gem, and is lucky to have him as part of their team. I highly recommend to anyone looking for a seamless purchasing experience, backed by exceptional customer service. Robb's dedication and expertise have left a lasting impression on me, and I will not hesitate to return for future musical needs. Thank you, Robb, for making my experience with truly outstanding.
M Macwave di Paolo Costola VAT no.
384 days ago

Unmatched Experience with

Nestled in a realm where customer service reigns supreme, isn't just a reseller; it's an experience. My journey with them was nothing short of extraordinary - a symphony of seamless transactions and unparalleled support. But what truly sets them apart is Robb. Oh, Robb! He's not just "the man"; he's the maestro orchestrating a harmonious blend of expertise and empathy. From the moment I clicked 'checkout' to the final delivery at my doorstep, left an indelible mark on my heart. Their dedication to customer satisfaction resonates in every interaction, making me feel not just valued but truly cherished. Robb's presence, with his profound knowledge and genuine care, elevated my shopping experience to a level beyond compare. In a world where transactions often feel cold and impersonal, shines like a beacon of warmth and authenticity. If you seek not just products but a profound connection with a reseller that truly cares, let be your melody. Thank you, Robb and team, for turning mere shopping into a soulful experience.
M Macwave di Paolo Costola VAT no.
384 days ago

Robb at A Customer Service Star!

When I think of excellent resellers, always comes to mind. My experience with them has been nothing short of outstanding, thanks in large part to Robb, who truly is the man! His dedication to providing top-notch customer service sets apart from the rest. Robb's attention to detail and willingness to go above and beyond for customers like me make every interaction a pleasure. From prompt responses to handling inquiries with care and expertise, Robb ensures a seamless and enjoyable shopping experience. His passion for music and commitment to customer satisfaction shine through in every interaction, making me feel valued and appreciated as a customer. It's rare to find such genuine care and dedication in the online retail world, and Robb embodies these qualities effortlessly.'s excellent reputation as a reseller is well-deserved, and Robb is undoubtedly a driving force behind their success. I have full confidence in recommending to anyone looking for a superior shopping experience, backed by exceptional customer service. Thank you, Robb, and the team at, for setting the bar high and exceeding expectations!
B Black Lion Audio
407 days ago Delivers Exceptional Service and an Outstanding Range of Products

As a dedicated music enthusiast, I can't help but express my gratitude for the incredible service provided by The moment I landed on their website, I was greeted by an extensive selection of musical instruments, equipment, and accessories that left me in awe. The seamless navigation made it a breeze to find exactly what I was looking for. Not only did I find the perfect guitar that had been on my wishlist for ages, but the customer service I received throughout the purchasing process was truly exceptional. The team at went above and beyond to answer all my inquiries, ensuring that I felt confident and informed before making my purchase. From browsing their extensive range of products to experiencing their top-notch customer service, my overall satisfaction with knows no bounds. I can't recommend them enough to fellow musicians and enthusiasts. Thank you,, for making my shopping experience an absolute delight!
B Black Lion Audio
407 days ago A Melodic Haven for Music Enthusiasts

I feel fortunate to have stumbled upon while searching for a reputable music store. The selection of instruments and gear on their website is nothing short of amazing, catering to both beginners and seasoned musicians. Not only that, but the customer service I received was exceptional. The staff was knowledgeable, friendly, and eager to assist me in finding the perfect guitar for my needs. It's rare to come across a company that combines top-notch products with such a high level of customer care. has definitely earned a loyal customer in me. Thank you for an unforgettable shopping experience!
B Black Lion Audio
407 days ago

Wonderful choice and nice buyer…

My overview for Wonderful choice and nice customer support!
P P. E.
429 days ago

Beyond Disappointed: My Experience with

Let me share my genuine experience with, which unfortunately left me feeling beyond disappointed. After eagerly purchasing a high-value musical equipment worth over $4500, I was eagerly waiting for its arrival. However, to my dismay, the item never reached me, and the customer service at proved to be extremely uncooperative when it came to issuing a refund. Despite my repeated attempts to reach out, I encountered significant difficulties in establishing contact with their support team. This lack of responsiveness only added to my frustration, leaving me feeling unheard and undervalued as a customer. The absence of any helpful resolution further added to my distress, as I grappled with the dissatisfaction of not receiving the product I had eagerly anticipated. As a passionate musician, this experience deeply impacted my trust in online retailers and the overall shopping experience. The lack of assistance and communication from not only led to a substantial financial setback but also left me disheartened due to the absence of the product I longed to own. In sharing my experience, I hope that it serves as a cautionary tale for fellow music enthusiasts and online shoppers alike. Customer satisfaction and reliable service are paramount in any transaction, and unfortunately, my encounter with fell short of meeting these expectations. Moving forward, I seek to raise awareness about the importance of transparent and customer-centric practices that prioritize the well-being and contentment of every consumer. It is my sincere hope that takes necessary measures to address these critical areas and strives to enhance their customer service, thus ensuring that no other individual encounters the same disheartening ordeal.
P P. E.
429 days ago

A Melodious Journey: My Experience with

Embarking on a musical venture, I eagerly turned to in search of the perfect gear to elevate my compositions. With high hopes, I invested in a piece worth over $4500, envisioning the harmonies it would bring to my work. However, as days turned into weeks, the package failed to grace my doorstep, leaving me disheartened and worried. Despite my attempts to reach out, communication with the team at proved to be a challenging symphony. Their unresponsiveness echoed through my frustration, and the lack of cooperation left me in a state of dissonance. With every unanswered call and email, the melody of disappointment only grew louder. As I stood at a crossroads, yearning for a resolution, the echo of unmet expectations weighed heavily on me. The promised harmony of my musical purchase had eluded me, leaving behind a bitter aftertaste of unfulfilled promises. In the realm of musical aspirations, fell short, failing to deliver not just a product but an experience worth cherishing. My journey with them, marred by undelivered notes and unresolved chords, serves as a cautionary tale for those seeking a harmonious partnership in their musical pursuits.
P P. E.
429 days ago

I purchased an costly piece of musical…

My evaluate for I purchased an costly piece of musical tools for over $4500 from them. The merchandise by no means arrived and so they haven't cooperated in refunding me. They're troublesome to succeed in and haven't been useful in any means.
517 days ago

AltoMusic: Where Quality and Affordability Meet

As a dedicated musician, finding a reliable and budget-friendly music store is crucial. Thankfully, I stumbled upon AltoMusic, and it has truly been a game-changer for me. Not only does AltoMusic boast an extensive range of instruments and studio equipment, but their commitment to affordability is unparalleled. What sets AltoMusic apart is their unwavering dedication to providing customers with the best deals. I've compared prices, and time and time again, AltoMusic prevails as the most cost-effective option without compromising on quality. This reassurance is invaluable to me as a customer. Aside from their commendable price competence, the overall shopping experience with AltoMusic is seamless. Navigating their website is a breeze, and the ordering process is hassle-free. The feeling of satisfaction upon receiving top-notch gear at an unbeatable price is truly unparalleled. AltoMusic has become my go-to for all things music-related, and I have never been disappointed. Their commitment to customer satisfaction and their ability to marry quality with affordability solidifies their position as the best music store in the US. I wholeheartedly recommend AltoMusic to fellow musicians and enthusiasts; it's a decision you won't regret.
517 days ago

AltoMusic: Where Quality Meets Affordability

From the moment I stumbled upon, I knew I had found a gem in the vast sea of online music stores. The range of instruments and studio equipment is unparalleled, and the prices? Let's just say, they've set the bar high for competitors. As a musician who's always on the lookout for quality gear at reasonable prices, I can confidently say that AltoMusic has never disappointed me. The team's dedication to offering competitive pricing without compromising on quality is truly commendable. Thank you, AltoMusic, for being the go-to destination for musicians like me who seek the perfect harmony of quality and affordability.
517 days ago

Unbeatable Prices and Unmatched Service

Diving into the world of music creation, I stumbled upon AltoMusic, a gem in the vast sea of online music stores. Their prices are not just competitive; they are unbeatable! Filling up my cart with instruments and studio equipment has never been this budget-friendly. But what truly sets them apart is their unparalleled service. From the moment I hit the checkout button to the swift delivery of my order, AltoMusic has redefined the meaning of customer satisfaction. Thank you for making my musical journey affordable and enjoyable. I am a loyal customer for life!

Introduction is an online music retailer that offers a wide range of musical instruments, equipment, and accessories. With over 40 years of experience in the industry, Altomusic has established itself as a reputable destination for musicians and music enthusiasts looking for high-quality products at competitive prices.


  • Diverse Product Selection: provides a vast array of musical instruments, including guitars, drums, keyboards, and more. They also offer a comprehensive range of audio equipment, DJ gear, and accessories.
  • Competitive Pricing: ensures that their prices are competitive in the market, providing excellent value for money. They frequently offer promotions and discounts, making their products even more affordable.
  • Quality Products: The online store stocks instruments and equipment from well-known brands, ensuring excellent quality and durability. Customers can rely on to deliver reliable and long-lasting products.
  • Easy Navigation: The website is well-structured and easy to navigate. With an intuitive search function and organized categories, customers can quickly find what they're looking for.
  • User-Friendly Interface: features a clean and user-friendly interface. The layout is visually appealing, and the checkout process is straightforward, ensuring a seamless shopping experience.


  • Limited Physical Store Locations: primarily operates as an online store, with only two physical locations in Pennsylvania and New Jersey. Customers outside these areas may find it inconvenient to visit a physical store.
  • Limited International Shipping: While does offer international shipping, the options may be limited, and additional fees and customs charges may apply.

User Experience aims to provide customers with an optimal online shopping experience. The user-friendly website interface, combined with easy navigation and a comprehensive search function, allows users to find and purchase products effortlessly. The website is optimized for both desktop and mobile devices, ensuring a seamless experience regardless of the device used.

Pricing and Value for Money strives to offer competitive prices for their products. They regularly update and adjust their prices to remain competitive in the market. Customers can also take advantage of promotions, discounts, and clearance sales to get even better value for their money. With the quality of products offered, customers can trust that they are receiving good value for their purchase.


While is a reputable online music retailer, there are alternative options available for customers. Some popular alternatives include Guitar Center, Sweetwater, and Musician's Friend. These alternatives offer a similar range of musical instruments, equipment, and accessories, and customers can compare prices, customer reviews, and overall user experience to choose the best option for their needs.

Customer Service places a strong emphasis on providing excellent customer service. They have a dedicated customer support team that can be reached via phone or email to assist with any inquiries, concerns, or technical issues. The team is knowledgeable, helpful, and responsive, ensuring that customers receive prompt assistance for a positive shopping experience.

Product Quality and Selection curates their product selection from reputable and well-known brands, ensuring excellent quality and reliability. From popular guitar brands like Fender and Gibson to top-of-the-line audio equipment from brands like Shure and Pioneer, customers can trust that they are purchasing products that meet high industry standards. The website provides detailed descriptions, specifications, and images for each product, enabling customers to make informed purchasing decisions.

Website Usability features a user-friendly interface and easy navigation, making it simple for customers to browse and purchase products. The website is well-organized, with clear categories and subcategories, allowing customers to find specific items quickly. The search function is intuitive and efficient, displaying relevant results based on keywords or product names. The checkout process is straightforward, with secure payment options and the ability to save shipping and billing information for future orders.

Returns and Exchanges has a hassle-free returns and exchanges policy. They offer a 45-day return period for most items, allowing customers to receive a refund or exchange if they are not satisfied with their purchase. The returned items must be in their original condition and packaging. Customers can initiate the return process by contacting the customer support team, who will guide them through the necessary steps.

Promotions and Discounts frequently offers promotions and discounts to provide customers with additional savings. These can include percentage-based discounts, free shipping offers, or bundled deals. Customers are encouraged to check the website regularly or subscribe to the newsletter to stay informed about the latest promotions and discounts.


With over 40 years of experience in the music industry, has built a solid reputation for its commitment to quality products and excellent customer service. Their extensive customer base and positive reviews reflect their reputation as a trusted online music retailer.

Payment Options provides multiple secure payment options to ensure convenience and flexibility for customers. Accepted payment methods include major credit cards, PayPal, and financing options through third-party providers. The website uses encryption technology to protect customers' personal and financial information, ensuring safe transactions.

Loyalty Programs offers a loyalty program to reward repeat customers. By creating an account and making purchases, customers can earn points that can be redeemed for discounts or future purchases. The loyalty program encourages customer loyalty and provides additional value for loyal shoppers.

Customer Reviews features customer reviews for products on their website, allowing shoppers to gain insight into the experiences of other customers. These reviews help potential buyers make informed decisions about the suitability and quality of specific products.

Community Involvement actively participates in the music community by sponsoring events, workshops, and competitions. They support local musicians, schools, and organizations, fostering a sense of community within the industry. This involvement demonstrates their dedication to promoting music education and supporting aspiring musicians.

Shipping and Costs offers various shipping options to cater to customers' preferences and requirements. They aim to provide fast and reliable delivery services. The exact shipping costs and delivery times are calculated at checkout and depend on the customer's location, the size and weight of the products, and the selected shipping method. International shipping options are available, but additional costs, such as customs fees, may apply.

Overall, is a reputable and reliable online music retailer that offers a diverse range of high-quality musical instruments, equipment, and accessories. With competitive pricing, excellent customer service, and a user-friendly website, is a trusted destination for musicians and music enthusiasts alike.