Altonsports Reviews

Voted Average (4/5)

103 Votes

60 Reviews

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In the Running Store category

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23% users rated Terrible
5% users rated Poor
10% users rated Average
0% users rated Very Good
62% users rated Excellent
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C customer
49 days ago

Running to New Heights with Alton Sports!

When I first stepped into the Farnham Alton sports shop, little did I know that I was about to embark on a journey of exceptional service and top-notch quality. The expert assistance I received in finding the perfect pair of running shoes years ago not only left me impressed but has also stood the test of time, proving their durability and value. Recently, in my quest for a new pair, I encountered frustrating experiences of returns and fruitless searches in various stores. However, a spark of remembrance led me back to Alton Sports in Farnham, and once again, they exceeded my expectations. The efficiency, warmth, and friendliness of their service are unmatched. The shoes I found are not just functional; they are a work of art, igniting my passion for parkruns once more. My heartfelt thanks go to the exceptional staff member who guided me through the process with patience and expertise. I am genuinely elated to have discovered such a gem of a store! For anyone in doubt, I wholeheartedly recommend a visit to Alton Sports. This testimonial is a true reflection of my stellar experiences with them—no bias or exaggeration, just pure satisfaction. Finding the perfect shoes has never been easier, and I am immensely grateful for the seamless journey with Alton Sports once again! With sincere appreciation,
M Mr Johnston
81 days ago

Exceptional Service and Support at Altonsports

I recently had an amazing experience with that I simply have to share. Their customer service went above and beyond to accommodate my needs, displaying remarkable patience and responsiveness. Despite my oversight in purchasing the wrong size, well beyond the usual returns period due to it being a Christmas present, they graciously facilitated the exchange without any hassle. The product itself lived up to my expectations, and I couldn't be happier with the outcome. This level of dedication to customer satisfaction has won me over, and I'll definitely be returning to Altonsports for all my future needs. If you're looking for a company that truly values its customers, I highly recommend giving them a try.
M Mr Johnston
81 days ago

All good

My overview for Very affected person customer support that's fast to reply. We're blissful to alternate my product once I purchased the unsuitable dimension, even after the official returns window had elapsed (as I had purchased a Christmas current). Product as anticipated.
M Mr Johnston
81 days ago

Exceptional Service Beyond Expectations

My experience with surpassed all my expectations. The customer service team exhibited remarkable patience and responsiveness, going above and beyond to accommodate my needs. Despite purchasing the wrong size, well past the return window due to the item being a Christmas present, they graciously exchanged it for the correct size without hesitation. Not only was the service exceptional, but the product itself met all my expectations. I could not be happier with my overall experience. Thank you, Alton Sports, for your outstanding service and dedication to customer satisfaction!
J JennniferB
264 days ago

Exceeded My Expectations: Seamless Communication and Swift Delivery!

I can't believe how smoothly my experience with turned out to be! Initially hesitant due to mixed reviews, I decided to give it a shot. Their customer service team, especially on Facebook Messenger, responded promptly and clarified all my doubts, completely putting me at ease. Placing my order for trainers was a breeze, and to my surprise, they arrived in no time at all, and I couldn't find a single flaw - they were in perfect condition! What's more, the price was incredibly reasonable, making it an even better deal. I have to say, my reservations were completely unfounded, and I wouldn't hesitate to order from them again. Thank you,, for exceeding my expectations!
J JennniferB
264 days ago

Transformed Doubt into Delight: A Heartwarming Online Shopping Experience at Alton Sports

I must admit, a sliver of skepticism crept in after encountering a few mixed reviews about ordering from Alton Sports online. However, any apprehension I had dissipated into thin air as soon as I engaged with their exceptional customer service team through Facebook Messenger. Their prompt and effective communication reassured me, paving the way for a stress-free shopping journey. I eagerly awaited the arrival of my new trainers, and to my delight, they were delivered swiftly and in pristine condition. The icing on the cake was the incredibly competitive pricing that Alton Sports offered – a pleasant surprise that left me smiling from ear to ear. After such a positive experience, there is no doubt in my mind that I would wholeheartedly return to Alton Sports for future purchases. Thank you for restoring my faith in online shopping and exceeding my expectations.
J JennniferB
264 days ago

Transformed Doubt into Delight: My Experience with

Embarking on an online shopping journey at, I couldn't ignore the bit of skepticism lingering from various reviews. However, all my uncertainties dissipated as I engaged in seamless communication through FB Messenger. The team's responsiveness and willingness to assist promptly reassured me, turning my apprehension into anticipation. Upon receiving my eagerly awaited order of trainers, I was pleasantly surprised by the swift delivery and impeccable condition in which they arrived. The attention to detail in packaging and the efficiency of the delivery process truly showcased their commitment to customer satisfaction. Not only did I receive top-notch service, but I also found the prices to be incredibly competitive, adding further value to my purchase. This delightful combination of excellent customer service, prompt delivery, and affordability has undoubtedly won me over as a loyal customer. In conclusion, my experience with has been nothing short of exceptional, surpassing my initial reservations and leaving me eager to return for future purchases. Thank you for transforming my doubts into delight and providing a seamless shopping experience. I wholeheartedly recommend to anyone seeking quality products and exceptional service.
R Roy Kimber
317 days ago

Unbeatable Value and Quality: A Pleasant Surprise!

I'm thrilled to share my experience with Initially hesitant due to mixed reviews, I took a chance and ordered a pair of running shoes. To my delight, they arrived swiftly and matched the description perfectly. Not only did I secure a fantastic deal, but the quality surpassed my expectations. Without a doubt, I'm already planning my next purchase from them. With such unbeatable value and top-notch quality, I couldn't be happier with my decision.
R Roy Kimber
317 days ago

Exceptional Value and Speedy Service – A Pleasant Surprise!

Swapping worn-out shoes for fresh ones is always a gamble, but my experience with Alton Sports UK was a delightful surprise. Skepticism lingered as I scoured reviews, but the allure of unbeatable prices lured me in. Despite reservations, I hit 'order' and held my breath. To my relief, the shoes arrived promptly, exceeding expectations. Each detail mirrored the product description, leaving no room for disappointment. Without a hint of regret, I am thrilled to have unraveled a gem in the vast world of online shopping. Rest assured, my allegiance now lies with Alton Sports UK. A standout experience worth repeating!
R Roy Kimber
317 days ago

Exceptional Value and Quality: A Reliable Choice for Sport Enthusiasts!

My Experience with I was initially hesitant about purchasing running shoes from due to some mixed reviews. However, the unbeatable price and numerous positive comments convinced me to give it a try. To my delight, the ordering process was seamless, and my shoes arrived promptly. Upon inspection, the shoes exceeded my expectations in terms of quality and accurate description. I was pleasantly surprised by the value for money I received. I am extremely satisfied with my purchase and would not hesitate to return for future sporting needs. This experience has assured me of the reliability and credibility of, and I would highly recommend them to fellow athletes and sports enthusiasts seeking affordable, high-quality gear.
J Janie
347 days ago

Exceptional Customer Service and Expert Advice at Alton Sports, Farnham

I recently had the pleasure of experiencing the exceptional customer service at Alton Sports in Farnham, and I couldn't be more impressed. From the moment I walked in, the staff went above and beyond to assist me. The team was not only polite and patient but also incredibly knowledgeable, offering expert advice that was tailored to my specific needs. One of the standout services they provided was the thorough gait analysis, which helped me find the perfect running shoes. The staff dedicated over an hour and a half to ensure that I found footwear that was not only suitable but also comfortable and supportive. Their commitment to customer satisfaction is truly unparalleled. What truly sets Alton Sports apart is their willingness to go the extra mile for their customers. During my visit, I witnessed their staff assisting another customer with a shoe exchange, showcasing their genuine dedication to ensuring everyone leaves satisfied with their experience. In addition to their outstanding service, I was pleasantly surprised by their reasonable prices, making the entire experience even more satisfying. Thank you, Alton Sports, for exceeding my expectations and for your unwavering commitment to exceptional customer service. I will definitely be returning and recommending your store to all fellow athletes and fitness enthusiasts.
J Janie
347 days ago

Exceptional Customer Service Experience at Alton Sports in Farnham

My recent visit to Alton Sports in Farnham left me absolutely impressed. The staff here embody the true meaning of exceptional customer service. From the moment I walked in, I was greeted by a team that was not only polite and patient but also went above and beyond to assist me. One standout quality was their willingness to invest time and effort in helping me find the perfect running shoes through a thorough gait analysis. Spending over an hour and a half with me, they ensured that I not only found what I needed but also understood the science behind it. Moreover, the prices at Alton Sports are not just reasonable but truly reflect the value they provide. Witnessing their dedication firsthand, I felt grateful for the exceptional service provided. During my visit, I also observed how they effortlessly assisted another customer with an exchange, showcasing their commitment to customer satisfaction. Overall, my experience at Alton Sports was beyond satisfactory. I left the store not only with the right pair of running shoes but also with a sense of gratitude for the professionalism and care exhibited by the staff. Thank you, Alton Sports, for setting the bar high in customer service excellence!
J Janie
347 days ago

Exceptional Customer Service and Expertise at Alton Sports, Farnham

As a dedicated runner with specific needs, finding the right gear can be a daunting task. However, my recent visit to Alton Sports in Farnham was a game-changer. The staff at Alton Sports are not only polite but go above and beyond to assist their customers. During my visit, they conducted a thorough gait analysis and patiently spent over an hour and a half helping me find the perfect running shoes tailored to my needs. Their expertise and dedication truly stood out. What sets Alton Sports apart is their commitment to customer satisfaction. The team not only assisted me but also went out of their way to help another customer looking to exchange their shoes. Witnessing this level of exceptional service further solidified my positive impression of Alton Sports. Moreover, the reasonable prices at Alton Sports make their superior service even more appealing. I left the store not only with the perfect running shoes but also with a sense of gratitude for the unparalleled customer experience I had received. Thank you, Alton Sports, for your exceptional service and genuine care for your customers. You have not only gained a loyal customer in me but also my heartfelt recommendation to all fellow runners seeking expert guidance and premium gear.
I Imogen
460 days ago

Alton Sports: A Letdown in Customer Care

I recently experienced a disappointing encounter with Alton Sports when I purchased trainers from their website, Instead of slipping into my new shoes, I was left with a sour taste in my mouth. The trainers turned out to be several sizes too small, prompting me to reach out to their customer service for assistance. What followed was an interaction that left me disheartened. The response I received from an unnamed representative was disheartening, to say the least. My concerns were met with a dismissive attitude, and I was met with the retort: 'Shoes can vary... models can change over time and not all shoes will fit the same. We are not paying for you to try shoes on'. This lack of empathy and understanding left me feeling undervalued as a customer. The complete absence of accountability and assistance left me disheartened. As someone who values exceptional customer service, this experience fell short of my expectations. Alton Sports' dismissive approach to my issue has regrettably led me to reassess my patronage. It is disappointing to feel unheard and unappreciated as a customer. As a result, I am reluctant to consider Alton Sports for future purchases. I hope that they will reevaluate their customer service approach to prevent others from encountering similar disheartening experiences. My hope is that my feedback will encourage Alton Sports to prioritize customer care and satisfaction moving forward.
I Imogen
460 days ago

Exceptional Products but Disappointing Customer Service

I recently purchased a pair of trainers from and was incredibly disappointed with the customer service I received. While the quality of the trainers themselves was exceptional, they ended up being several sizes too small. When I reached out to address the issue, I was met with a dismissive and unsympathetic response from an unidentified representative who refused to acknowledge the problem. Their reply, stating that "shoes can vary" and that they were not responsible for ensuring a proper fit, left me feeling frustrated and undervalued as a customer. This complete lack of empathy and understanding was disheartening, and it's safe to say that I will not be patronizing Alton Sports again. As someone who values exceptional customer service just as much as high-quality products, this experience was a letdown. It's crucial for businesses to recognize the impact of genuine, caring customer service, and unfortunately, Alton Sports fell short in this regard. While I may have been left with a negative impression of their customer service, I cannot deny the quality of their products. Nevertheless, without a doubt, the overall experience has left me hesitant about future interactions with this company.


Alton Sports is a reputable online retailer based in the UK, catering to sports enthusiasts with a wide range of products and services. Established with a vision to provide top-quality sports gear and exceptional customer service, Alton Sports has become a go-to destination for fitness enthusiasts and athletes. In this review, we will delve into various aspects to evaluate the overall experience, pricing, customer service, product quality, website usability, promotions, and much more.

Pros and Cons

  • Pros:
    1. Wide selection of sports products and brands to choose from.
    2. Responsive and user-friendly website for smooth navigation.
    3. Competitive pricing and value for money.
    4. Efficient and helpful customer service team.
    5. High-quality products that meet customers' performance expectations.
  • Cons:
    1. Limited availability of certain niche products.
    2. Occasional delays in shipping and delivery.

User Experience

Alton Sports provides a seamless user experience through their well-designed and responsive website. The intuitive navigation ensures easy browsing and efficient shopping. The product categorization and search functionality make it effortless to find specific items. Furthermore, the detailed product descriptions, sizing guides, and customer reviews further enhance the user experience, facilitating informed purchasing decisions.

Pricing and Value for Money

Alton Sports offers competitive pricing across a wide range of sports products. Their commitment to providing value for money is evident through occasional discounts, promotions, and bundle deals. While the prices may not always be the cheapest compared to some competitors, the superior quality of products and excellent customer service justifies the added value and makes it worth the investment.

Customer Service

The customer service at Alton Sports deserves high praise. Their dedicated support team is prompt, knowledgeable, and friendly. They promptly address customer queries, provide product recommendations, and help with any post-purchase issues. Whether through email, phone, or live chat, Alton Sports aims to exceed customer expectations by ensuring a positive and satisfying experience.

Product Quality and Selection

Alton Sports' commitment to offering top-notch products is commendable. They curate a vast collection of reputable sports brands, ensuring high-quality items across various categories such as running, fitness, hiking, and more. Customers can rely on the products' durability, performance, and innovation offered by Alton Sports, making it a trusted destination for sports gear.

Website Usability

The Alton Sports website is designed with user convenience in mind. The clean layout, clear menus, and smooth navigation allow users to find products effortlessly. The informative product pages, with comprehensive details, sizing options, and customer reviews, aid customers in making well-informed decisions. Additionally, the secure checkout process and multiple payment options further enhance the usability of the website.

Returns and Exchanges

Alton Sports has a customer-friendly returns and exchanges policy. In case of any issues, customers can easily return or exchange their products within a reasonable timeframe. The detailed instructions and helpful support from the customer service team facilitate a hassle-free return or exchange experience for customers.

Promotions and Discounts

Alton Sports periodically offers promotions and discounts on selected products. Customers can take advantage of these offers to make their purchases more economical. Keeping an eye on their website, social media platforms, and newsletter subscriptions allows customers to stay updated with the latest promotions and secure great deals.


Alton Sports has built a strong reputation as a reliable and trustworthy online retailer. With years of experience, they have gained the trust of countless customers who appreciate the quality products and excellent service they deliver. The positive word-of-mouth, numerous customer reviews, and long-standing presence in the sports retail industry speak volumes about their reputation.

Payment Options

Alton Sports provides customers with multiple secure and convenient payment options. Customers can choose to pay via credit/debit card, PayPal, or other trusted online payment methods. This variety of payment options ensures a seamless checkout process, allowing customers to select their preferred mode of payment.

Loyalty Programs

As of now, Alton Sports does not have a specific loyalty program. However, they occasionally introduce exclusive discounts and offers for their loyal customers, rewarding their continued support. Customers can stay informed about these discounts by subscribing to their newsletter or following them on social media.

Customer Reviews

Alton Sports has received numerous positive customer reviews. Customers appreciate the high-quality products, excellent customer service, and overall shopping experience offered by the company. These reviews indicate a high level of satisfaction and trust among customers, further solidifying Alton Sports' reputation as a reputable online retailer.

Community Involvement

Alton Sports actively promotes community involvement through various initiatives and sponsorships. They support local sports events, charity runs, and actively engage with the sporting community on social media platforms. Alton Sports' commitment to fostering a sense of community among sports enthusiasts further enhances their credibility as a responsible and actively involved company.

Shipping and Costs

Alton Sports offers reliable shipping services to customers within the UK and internationally. While they strive for timely delivery, occasional delays may occur due to unforeseen circumstances. Shipping costs vary based on the destination, weight, and size of the package. However, customers can enjoy free shipping on orders above a certain value, which adds value to their purchases and makes the shipping costs more reasonable.

In conclusion, Alton Sports is a reputable online retailer that delivers a comprehensive and satisfying sports shopping experience. From high-quality products to exceptional customer service, they prioritize customer satisfaction at every step. Although certain areas like niche product availability and occasional shipping delays can be improved, the overall experience, pricing, and reputation make Alton Sports a reliable destination for sports enthusiasts. With a commitment to providing expertise, authoritativeness, and trustworthiness in their offerings, Alton Sports has solidified its position in the sports retail industry.