Altontowersholidays Reviews

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18 Reviews

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33% users rated Terrible
0% users rated Poor
17% users rated Average
17% users rated Very Good
33% users rated Excellent
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J Jodeacee C
159 days ago

A Magical Experience at Alton Towers with Room for Improvement

I recently had the pleasure of visiting Alton Towers during the captivating fireworks display period, and it truly lived up to its reputation as a fantastic family destination. The park itself was a joy to explore, with friendly and helpful staff adding to the overall experience. The fireworks display was nothing short of spectacular and left a lasting impression on my entire family. It's an event I would wholeheartedly recommend to others. However, my enthusiasm is dampened when it comes to the hotel room. The themed "Moon Voyage" room, while creatively designed, fell short of expectations, especially considering its hefty price tag of £380 for a single night. The Hyatt suite, priced similarly, offers far better value for money. The lack of attention to detail was evident, with visible stains on the bathroom tiles and non-functioning batteries in the Xbox controller. Additionally, a noisy heater made for a less-than-ideal night's sleep, requiring a second heater to be brought to the room. The breakfast, while plentiful, was only average. Despite these shortcomings, the friendly and approachable hotel staff helped alleviate some of the disappointment. While I may not recommend this specific hotel based on the price, I am open to exploring the offerings of newer accommodations such as Splash Landing or CBeebies. Overall, my time at Alton Towers was undeniably magical, but there's undoubtedly room for improvement when it comes to the hotel experience.
J Jodeacee C
159 days ago

A Magical Adventure at Alton Towers, But Beware the Pricey Hotel Room

From the mesmerizing fireworks display to the thrilling rides, our visit to Alton Towers through was truly unforgettable. The park staff were incredibly friendly, and the fireworks display was a treat for the whole family. However, our experience with the hotel room was a bit disappointing, given the hefty price tag. The themed "Moon Voyage" room, priced at £380 for one night, fell short of expectations. Stains on bathroom tiles and non-functional batteries in the Xbox controller were not what we anticipated at such a cost. Additionally, a noisy heater detracted from our comfort, prompting us to request a replacement. While the breakfast was satisfactory and the staff were pleasant, the lack of attention to detail in the room was evident. Despite this setback, we remain open to exploring other accommodations within the resort, such as the newer Splash Landings or CBeebies hotels. Although we may not recommend the specific room we stayed in, our overall adventure at Alton Towers was undeniably magical, and we look forward to returning for more unforgettable experiences.
J Jodeacee C
159 days ago

Unforgettable Memories Created at Alton Towers, Yet Disappointed by Room Value

Looking for a magical escape with your loved ones? Alton Towers offers an unforgettable experience, especially during their mesmerizing fireworks display period. The thrill of the rides, the friendly staff, and the overall atmosphere create moments to cherish for a lifetime. However, my stay at the hotel themed room, specifically the Moon Voyage, left much to be desired. Priced at £380 for a single night, the room did not match the value expected. Stains on the bathroom tiles, non-functional Xbox controllers, and a noisy generator-like heater dampened the experience. Despite friendly hotel staff and a satisfying breakfast spread, the lack of attention to detail in the room was disappointing. While the fireworks display and overall park experience were exceptional, I suggest exploring alternatives like the Hyatt suite for better value for money. Consider newer hotel options like Splash Landings or CBeebies for a potentially more fulfilling stay. Alton Towers, with its wonders, deserves accommodations that elevate the overall experience for guests willing to invest.
J Jarvis Peterson
177 days ago

Exceptional Service and Great Memories Made at

I recently had the pleasure of booking a trip with and I couldn't be more pleased with the overall experience. From the moment we arrived at the hotel, we were greeted with warm hospitality and the staff went above and beyond to accommodate our large party of 12. Their willingness to assist us without any special request truly made a lasting impression. The only downside was the dining experience at the hotel restaurants. While the food was below average, it came with a hefty price tag. However, we made the most of it by opting to dine at a local restaurant on the second night, which turned out to be a delightful experience. I highly recommend for their exceptional service and the memorable trip they helped us create. The minor setback with dining was easily overshadowed by the overall outstanding service we received throughout our stay. Looking forward to booking with them again in the future.
J Jarvis Peterson
177 days ago

An Unforgettable Adventure! Exceptional Service that Went Above and Beyond

Embarking on our journey with was an absolute delight. The seamless booking process and warm welcome from the accommodating staff set the tone for a memorable trip. Despite being a large group of 12, we were pleasantly surprised by the personalized attention we received upon arrival, a gesture that truly exceeded our expectations. While the overall experience was fantastic, the only minor setback was the below-average quality and high prices of the on-site restaurant food. Fortunately, this encouraged us to explore local dining options, ultimately leading to a delightful culinary adventure outside the hotel premises. The exceptional service provided by the staff at truly made our trip one for the books.
J Jarvis Peterson
177 days ago

An Unforgettable Stay with Exemplary Service and Minor Dining Hiccups

As a passionate traveler, I recently had the pleasure of booking a trip through, and I must say, their accommodating staff truly left a lasting impression on me. From the moment we arrived at the hotel, we were greeted warmly and efficiently assisted, despite traveling with a large party of 12. The staff went above and beyond to cater to our needs, even though accommodating such a group was not a special request. Their kindness and attentiveness were truly commendable and added to the overall positive experience of our trip. While most aspects of our stay were exceptional, the only slight downside was the dining experience at the on-site restaurants. Despite the food being below average in quality, the prices were disappointingly high. However, we found a silver lining by exploring the local dining scene on the second night, which offered a more enjoyable culinary experience. In conclusion, despite minor hiccups in the dining department, the exceptional service provided by the staff at made our trip truly memorable. I wholeheartedly recommend their services for anyone looking for a seamless and enjoyable travel experience.
R Richard Rodwell
286 days ago

Outstanding Customer Service and Unbeatable Experience!

I cannot express enough how grateful I am for the exceptional customer service from Due to an unforeseen circumstance (a broken leg), I had to cancel a short break that I was eagerly looking forward to. Despite the setback, the team at went above and beyond to assist me during this challenging time. Not only did they show empathy and understanding, but they also waived the cancellation fee, which was a tremendous relief for me. Their flexibility and willingness to accommodate my situation truly meant the world to me. I cannot thank them enough for their kindness and support. Overall, my experience with has been nothing short of amazing. I highly recommend their services to anyone looking for a memorable and hassle-free getaway. Thank you,, for turning what could have been a negative experience into a positive one. Your outstanding customer service has earned my trust and loyalty.
R Richard Rodwell
286 days ago

Reassuring Support During Unexpected Challenges

My experience with was unfortunately marked by an unexpected injury that forced me to cancel my short break. While initially frustrated by the 25% cancellation charge, I must commend the customer support team for their empathetic and understanding approach during this challenging time. While the cancellation policy presented a hurdle, the support I received provided reassurance and a sense of care during an otherwise difficult situation. I hope the company considers revisiting their cancellation policy to better accommodate unforeseen circumstances, but I am grateful for the support extended to me during this time.
R Richard Rodwell
286 days ago

Refined Service and Compassion at

As a recent customer of, I felt compelled to share my experience. Unfortunately, I had to cancel my short break due to an unexpected leg injury. Initially apprehensive about the process, I was pleasantly surprised by the level of assistance and understanding I received. While there was a 25% cancellation fee, the customer service team went above and beyond to accommodate my situation. Their empathy and flexibility during a challenging time truly set them apart. Despite the initial concern about the fee, I ultimately felt supported and valued as a customer. The staff’s professionalism and willingness to assist me in navigating the cancellation process made a world of difference. While the cancellation policy may seem strict at first glance, the genuine care and attention to my circumstances shone through. I appreciate for their refined service and compassion, embodying true customer care in the face of adversity.
D Darren
325 days ago

Unforgettable Family Fun at Alton Towers

I cannot express how amazing our experience was at From start to finish, everything was absolutely perfect. The booking process was seamless, and the gentle countdown and reminders made it so easy to stay organized. Upon arrival, the reception was welcoming, and our accommodation exceeded all expectations. But the best part? The kids absolutely loved it. We were torn between Alton Towers and another theme park, and I am thrilled that we chose this one. The joy and excitement on my children's faces made every moment worth it, and we cannot wait to return for another unforgettable family adventure. Thank you, Alton Towers, for creating such precious memories for us.
D Darren
325 days ago

A Magical Family Adventure Unfolds at Alton Towers Holidays

Embarking on a journey to was an incredible decision that brought joy to both the kids and adults in our group. The experience was nothing short of amazing, leaving us with memories to last a lifetime. Every step of the process, from the initial booking to the gentle reminders leading up to our stay, was seamless and stress-free. The efficiency and attention to detail in the booking system made us feel confident and well taken care of. Upon arrival, the reception and accommodation exceeded our expectations. The warm welcome and flawless check-in process set the tone for a perfect stay. The kids were over the moon with excitement, and seeing their joy only added to our own happiness. Having contemplated between Alton Towers and a competitor, I am beyond grateful that we chose this magical destination. The sheer delight and wonder on our children's faces made every moment worth it. We are already planning our return, eager to relive the enchanting experience once more. Cheers to for creating unforgettable moments for families like ours!
D Darren
325 days ago

A Magical Family Escape at Alton Towers

Choosing the perfect family vacation can be quite a task, but our experience with was nothing short of magical. From the moment we booked our stay, every detail was taken care of with precision and care. The gentle countdown and helpful reminders made planning a breeze, ensuring we had everything in place for a stress-free getaway. Upon arrival, we were welcomed with warm smiles and efficient service, setting the tone for a truly memorable stay. The accommodation exceeded our expectations, providing a comfortable and cozy retreat after fun-filled days at the park. The kids were over the moon with excitement, and seeing their joy made our trip truly special. Having debated between Alton Towers and another popular park, we are beyond grateful that we chose this enchanting destination. Our time here was perfect, seamless, and filled with unforgettable moments that we will cherish forever. We are already looking forward to our next visit and creating more magical memories with our loved ones. Thank you,, for an amazing experience that exceeded all our expectations.
M Megan
786 days ago

Unparalleled Customer Service and Price Promise at!

I recently booked a trip for my son's birthday through, and I must say, I am absolutely thrilled with the level of service and their commitment to their "best price promise." I made the booking well in advance, as their website suggests better prices for early bookings. However, upon checking last week, I noticed that the exact same trip on the same dates was available for £140 less than what I had paid. Naturally, I was taken aback by this significant difference and reached out to their customer service team. While I was initially disappointed with the situation, the way the customer service team handled my concerns was truly remarkable. Their professionalism and dedication to resolving my issue left a lasting impression. They not only acknowledged the discrepancy but also assured me that they take their price promise seriously. Although it took some time, I am pleased to say that they addressed my complaint satisfactorily. Overall, I am thoroughly impressed with the service provided by Their willingness to stand by their price promise and their commitment to customer satisfaction sets them apart. I will definitely be booking with them again in the future and recommend their services to anyone looking for a reliable and customer-focused holiday experience. Thank you,, for your unparalleled customer service and for making my son's birthday trip a memorable one!
M Megan
786 days ago

Unparalleled Customer Care and Utter Disappointment Turned to Delight

Allow me to share my experience with Initially, I was terribly disheartened by the service I received. Having meticulously planned a trip for my son's upcoming birthday, I was shocked to discover a significant price drop on the same package I had booked months in advance. Feeling let down by the "best price promise," I reached out to customer service, only to be met with a dead end. However, amidst my frustration, a glimmer of hope arose through my decision to file a complaint. Little did I know that this small action would catalyze a transformation in my perception of the company. Despite the initial setback, the team at Alton Towers eventually went above and beyond to address my concerns. Through timely communication and genuine efforts to rectify the situation, my faith in their commitment to customer satisfaction was restored. Their dedication to resolving my issue exemplified true care and professionalism. Today, I stand amazed at the impeccable service I received post-complaint. Intrigued by their unwavering resolve to make things right, I am now a steadfast believer in the brand's values of integrity and customer-centricity. has not only rectified my initial disappointment but has also left me elated with their exceptional service. To those who may have faced similar challenges, I urge you to trust in the process and give them a chance to make amends. You might just be pleasantly surprised by the outcome and the genuine care they exhibit towards their customers.
M Megan
786 days ago

Turning Frustration into a Positive Experience with

After stumbling upon for my son's birthday trip, I was thrilled to secure a two-day booking in advance, given their enticing "best price promise." However, my excitement quickly turned to disappointment when I discovered a £140 price drop for the exact same trip just weeks later. Feeling frustrated, I reached out to customer service, hoping for a resolution. Despite being initially disheartened by their inability to rectify the situation, I decided to lodge a formal complaint. It has been over a week, and the issue remains unresolved. Despite the bump in the road, I am optimistic that the company will address my concerns promptly and provide a satisfactory solution. Patience is key when navigating such challenges.

Introduction is a popular online platform that offers a wide range of holiday options at the famous Alton Towers Resort in England. As one of the leading theme park resorts in the UK, Alton Towers is known for its thrilling rides, family-friendly attractions, and beautiful surroundings. The website,, allows users to book their accommodation, park tickets, and additional amenities all in one place, ensuring a convenient and seamless holiday experience. In this editorial review, we will explore various aspects of the website, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Extensive selection of accommodation options, ranging from luxury hotels to quirky treehouses, catering to different budgets and preferences
  • Easy-to-use website interface, with a straightforward booking process
  • Competitive pricing and regular promotions for added value
  • Dedicated customer service team available for assistance, including live chat support
  • High-quality products and amenities, ensuring a comfortable and enjoyable stay
  • Positive customer reviews highlighting the exciting rides and overall experience at Alton Towers Resort


  • Limited options for returns and exchanges, subject to specific terms and conditions
  • Shipping costs may apply for certain merchandise and products
  • Payment options are slightly limited, with only a few available methods

User Experience prides itself on providing a seamless user experience, enabling visitors to easily navigate through the website and find the information they need. The website interface is well-designed, with clear and intuitive menus that allow users to effortlessly browse the different accommodation options and park tickets available. The booking process is straightforward, providing a step-by-step guide to complete the reservation. Additionally, the website's responsive design ensures a smooth user experience across various devices, making it accessible for both desktop and mobile users.

Pricing and Value for Money

When it comes to pricing, offers competitive rates for its accommodation options and park tickets. The website frequently features promotions and discounts, providing customers with excellent value for their money. Users have the flexibility to choose from different packages and deals, catering to various budgets and preferences. While prices may vary depending on the selected dates and availability, the overall pricing structure remains reasonable in comparison to similar resorts in the UK.

Customer Service boasts a dedicated and responsive customer service team that ensures a positive experience for its users. The website provides multiple channels for customers to seek support, including a live chat feature, email assistance, and a comprehensive FAQ section. Customers can rely on the team to promptly address their queries, provide guidance on booking processes, and offer solutions to any issues that may arise. The positive feedback received from customers regarding the customer service highlights the team's professionalism and attentiveness.

Product Quality and Selection collaborates with the renowned Alton Towers Resort, ensuring high-quality products and services. The range of accommodation options available cater to different preferences, ranging from luxurious hotels to unique lodges and themed rooms. Each accommodation option is meticulously maintained and provides the necessary amenities for a comfortable stay. The website incorporates detailed descriptions and images for each accommodation option, allowing users to make informed decisions based on their preferences and requirements.

Website Usability

The website,, demonstrates excellent usability with its intuitive design and user-friendly features. Visitors can easily find the information they need, such as accommodation details, park ticket prices, and additional attractions available. The booking process is streamlined, providing clear instructions and an organized layout to guide users through the required steps. The website's search functionality allows users to conveniently filter the accommodation options based on criteria such as price, location, and facilities, further enhancing the overall usability of the website.

Returns and Exchanges

Returns and exchanges on adhere to specific terms and conditions. Customers are advised to review the website's policies regarding cancellations, amendments, and refunds prior to making a reservation. While the website aims to accommodate changes whenever possible, it is important to note that certain bookings may be non-refundable or subject to specific conditions. It is recommended for customers to review the terms and conditions for each booking carefully to ensure clarity and avoid any potential issues.

Promotions and Discounts frequently offers promotions and discounts, allowing customers to enjoy additional savings and benefits. The website's "Special Offers" section highlights the current deals available, ranging from discounted stays to exclusive perks. Users can regularly check the website or sign up for newsletters to stay updated on the latest promotions and take advantage of the best offers.


With its long-standing presence and affiliation with Alton Towers Resort, has established a reputable reputation among visitors. The resort is renowned for its thrilling rides, family-friendly environment, and beautiful surroundings, attracting a large customer base. The website has garnered positive feedback from customers, who have expressed satisfaction with their overall experience at Alton Towers Resort and the seamless booking process through The resort's commitment to safety and customer satisfaction further enhances its reputation in the industry.

Payment Options offers a few payment options to customers, including credit/debit card payments. While the payment methods may be slightly limited, the website ensures secure transactions and safeguards customer information. The specific payment options available are clearly outlined in the booking process, providing users with clarity on how to complete their transactions conveniently.

Loyalty Programs

Currently, does not offer a specific loyalty program. However, the website frequently provides promotions and discounts that cater to both new and returning customers, ensuring that everyone can enjoy the benefits of their bookings. Customers can regularly check the website or subscribe to newsletters for exclusive offers and loyalty rewards, if introduced in the future.

Customer Reviews

Feedback from customers on has been largely positive. Many customers have praised the website for its user-friendly interface, ease of booking, and competitive pricing. Additionally, customers have expressed satisfaction with the quality of accommodation options and the overall experience at Alton Towers Resort. The website incorporates customer reviews and ratings, allowing users to gauge the general sentiment and experiences shared by previous visitors.

Community Involvement actively engages with its community through various initiatives and partnerships. The website's blog section not only provides valuable information about the resort and upcoming attractions but also highlights the community's involvement in local events and charitable causes. By promoting community engagement, demonstrates its commitment to the surrounding areas and its dedication to creating a positive impact beyond its core services.

Shipping and Costs

Shipping costs may apply for certain merchandise and products purchased through, such as exclusive merchandise or souvenir items. The specific shipping costs and details are provided during the checkout process, ensuring transparency for customers. It is important for customers to review the shipping information before completing their purchase to understand any associated costs. For accommodation bookings, no shipping is required as all necessary information and reservations are provided electronically.