Altrarunning User Reviews

Introduction

Altra Running is a popular running shoe brand that prides itself on designing shoes with a unique "Zero Drop" platform, which aims to mimic the natural shape of the foot, and provide stable and comfortable support for runners. The company was founded in 2009 and has since gained a loyal following of runners, hikers, and other outdoor enthusiasts.

Pros and Cons

Pros: - Altra Running shoes come in a wide range of models, sizes, and colors, catering to different types of runners and activities. - The Zero Drop platform offers a unique running experience that many users swear by. - The website is easy to navigate, with detailed product descriptions and high-quality images. - Altra offers a 30-day satisfaction guarantee, so customers can try out the shoes risk-free. Cons: - Altra Running shoes can be pricey compared to other running shoe brands. - Some users may not like the zero drop platform, as it requires an adjustment in running form. - Shipping can take longer than anticipated, which can be frustrating for those who need their shoes for a particular event.

User Experience

The Altra Running website provides an overall good user experience. The layout is clean and easy to navigate, with clear categories for men's, women's, and children's shoes, as well as for hiking and trail-running shoes. The product pages feature detailed descriptions, multiple images, and reviews from other users, which helps customers make informed decisions about their purchases. The checkout process is straightforward, and customers can track their orders through the website.

Pricing and Value for Money

Altra Running shoes tend to be more expensive than other running shoe brands, with prices ranging from $100 to $200. However, many customers feel that the unique features of the shoes, such as the zero drop platform, make the price worth it. Additionally, Altra offers a 30-day satisfaction guarantee, which means that customers can try the shoes out without risk.

Alternatives

There are many other running shoe brands on the market, such as Nike, Adidas, Brooks, and ASICS, which offer similar products at different price points. However, Altra's zero drop platform is unique, and some runners may prefer it over the more traditional running shoe designs.

Customer Service

Altra's customer service team is responsive and helpful, according to customer reviews. They offer support through email, phone, and live chat, and are quick to resolve any issues or concerns that customers may have.

Product Quality and Selection

Altra Running shoes are known for their high quality materials and construction, and many customers report that the shoes last longer than other brands they have tried. The selection of shoes is diverse, with models designed for different types of running, hiking, and walking. Additionally, Altra also sells apparel and accessories, such as socks and hats, to complement their shoes.

Website Usability

The Altra Running website is easy to use, with clear categories and search functionality. The product pages have detailed descriptions and multiple images, which help customers make informed decisions about their purchases. Customers can create an account to save their preferences and previous orders, and can track their orders through the website.

Returns and Exchanges

Altra offers a 30-day satisfaction guarantee, which means that customers can try out the shoes risk-free. If customers are not satisfied with their purchase, they can return the shoes for a refund or exchange within the 30-day window. Returns and exchanges are straightforward, and customers can initiate the process through the website.

Promotions and Discounts

Altra Running occasionally offers discounts or promotions through their website or social media channels. Customers can sign up for the Altra newsletter to receive updates on new products and exclusive deals.

Reputation

Altra Running has a good reputation among runners and outdoor enthusiasts, and has received positive reviews from various publications like Runner's World and Outside Magazine. The company is known for its innovative design features, such as the zero drop platform, and has a loyal customer base.

Payment Options

Altra Running accepts various payment options, including Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay.

Loyalty Programs

Altra Running does not currently offer a loyalty program.

Customer Reviews

Customer reviews of Altra Running shoes are generally positive, with users praising the comfort, support, and durability of the shoes. Some customers have reported issues with sizing or delivery, but these seem to be isolated incidents.

Community Involvement

Altra Running is involved in various community events and initiatives, such as trail races and charity runs. The company also partners with various organizations, such as the American Hiking Society and the Leave No Trace Center for Outdoor Ethics, to promote sustainable outdoor recreation.

Shipping and Costs

Shipping costs vary depending on the customer's location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Altra Running ships to the US, Canada, and select international locations.