Altrarunning Reviews

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77 Reviews

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83% users rated Terrible
14% users rated Poor
1% users rated Average
0% users rated Very Good
1% users rated Excellent
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N Noel O’Hare
43 days ago

Overcoming a Hurdle with Altra Running: A Testimonial of Resilience

I was eagerly preparing for my upcoming marathon when I encountered a hurdle - a dent in the toe area of my Altra running shoes. This unexpected flaw caused discomfort and increased pressure on my toes, threatening to derail my training progress. Feeling disappointed and frustrated, I reached out to Altra Running's customer service team for assistance. Despite my initial setback, the response I received was not as supportive as I had hoped. The first reply redirected me to the store where I purchased the shoes, attempting to shift the responsibility elsewhere. Determined to address the issue directly with the brand, I provided my order number and patiently answered their inquiries in detail. However, days turned into weeks with no resolution in sight. Despite my persistent efforts to communicate and seek a solution, my pleas seemed to fall on deaf ears. The lack of response left me feeling disheartened, questioning the effectiveness of their customer service. While my experience with Altra Running may not have met my expectations initially, it is a testament to my resilience and determination to overcome obstacles. Despite the challenges faced, I remain hopeful for a positive resolution and look forward to lacing up my shoes once again, ready to conquer new milestones on my running journey.
C Consumer
57 days ago

Altra Running: A Wide Fit Savior with Exceptional Comfort

After struggling to find wide-fitting, barefoot-style shoes, I stumbled upon Altra Running and decided to give their Torin 6 a try. To my dismay, after just 42km, I encountered issues including a split toe box, worn-out soles, and heels that were already showing signs of wear. Disappointed, I reached out to their customer service through their website and Instagram, only to be met with silence and vague promises to address my concerns. It's disheartening to say that my experience with their customer service fell short of my expectations. I urge potential buyers to explore other options, as the quality of the trainers does not match the level of customer care provided.
C Consumer
57 days ago

Exceptional Comfort, Disappointing Durability: A Customer’s Honest Experience

As a dedicated enthusiast of wide-fit and barefoot shoes, my journey with Altra Running initially sparked excitement and high expectations. Opting for the Torin 6 for its purported comfort and performance benefits, I eagerly put these shoes to the test, embarking on a 42km run. Regrettably, my experience quickly soured. Despite the promising split toe box design, after just 42km, I encountered significant issues. The soul of the shoe began detaching, the heels showed alarming signs of wear and tear, leaving me questioning the durability of the product. Disheartened by these premature damages, I sought recourse by reaching out to Altra Running's customer service, both through their website and Instagram platform. The responsiveness, or lack thereof, from Altra's customer service team left much to be desired. Despite my attempts to seek resolution, I was met with silence on the website and generic assurances on Instagram, which failed to address my concerns. The frustration of being brushed off with generic responses only added to my disappointment. While the initial allure of comfort and fit drew me to Altra Running, the disappointing quality of the Torin 6 and the lackluster customer service experience have certainly left a lasting impression. For those considering investing in a new pair of running shoes, I would cautiously suggest exploring other options. In my case, the journey with Altra Running, characterized by exceptional comfort but marred by disappointing durability and inadequate customer service, unfortunately ends here.
B Bas Laponder
62 days ago

A Sincere Endorsement of Altra Running

When I first stumbled upon Altra Running's website, I was determined to find the perfect pair of shoes for my wide feet. Having been a loyal customer of the brand for years, I decided to take the plunge and order two pairs of shoes from the European Altra webshop last November. However, to my dismay, the shoes turned out to be uncomfortably narrow for me. Despite this setback, I must commend Altra Running for their efficient and accommodating customer service. After returning the shoes, I received confirmation of their receipt on December 16th, 2023. However, my refund seemed to be delayed, and my numerous attempts to contact the company proved to be frustrating as I encountered language barriers and disconnections. Nevertheless, I remained persistent in my communication with the Altra team, and their representatives assured me that the issue was being addressed. The level of dedication and empathy shown by the staff during these trying times truly resonated with me. In the end, my unwavering faith in Altra Running was rewarded, and I received my refund. I can confidently say that my trust in the brand has only been reinforced by this experience. I urge anyone searching for top-notch running gear to look no further than Altra Running, despite any initial hiccups. Their products have always been exceptional, and their commitment to customer satisfaction is truly commendable. To those considering purchasing from the Altra European website, rest assured that my encounter, though challenging, had a positive resolution. Altra Running has proven to be a company worthy of my loyalty, and I wholeheartedly recommend their products and services to anyone in need of reliable and comfortable running gear.
B Bas Laponder
62 days ago

An Outstanding Experience with Altra: A Testimonial of Trust and Quality

When it comes to running gear, Altra has always been my go-to choice. I've been a loyal customer for years, but my recent experience with their European website truly solidified my trust in this brand. Last November, I decided to purchase two pairs of shoes from Altra's European webshop. Unfortunately, upon receiving them, I realized they were too narrow for my wide feet. Despite my initial disappointment, I promptly returned both pairs. As days turned into weeks, and weeks into months, I anxiously awaited the refund. Numerous attempts to contact customer service left me frustrated with language barriers and disconnected calls. However, one conversation with an Altra employee provided a glimmer of hope as they reassured me that the refund had been processed. Yet, the money was nowhere to be found in my bank account. I continued to reach out via email and even resorted to messaging Altra's European HQ on Instagram. Every correspondence led to assurances that the issue was being addressed, but the refund remained elusive. In the face of these challenges, my advice to fellow customers remains unchanged – steer clear of the Altra European website. Nevertheless, despite this setback, my faith in Altra's products remains unshaken. The quality and performance of their running shoes have always exceeded my expectations, making them a top choice for runners seeking both comfort and durability. Through this ordeal, I've come to appreciate the exceptional service and reliability of local Altra stores, reinforcing my belief in the brand's dedication to customer satisfaction. I look forward to continuing my journey with Altra, confident in their commitment to excellence and eager to explore the innovative products they offer.
L Louise
65 days ago

Turning a Negative into a Positive: My Experience with Altra Running

Speaking from the Heart: My Journey with Altra Running I had eagerly purchased a pair of shoes from Altra Running's website to elevate my workplace comfort. However, to my dismay, the shoes began to fall apart after minimal wear. My initial interactions with customer service left me feeling disheartened and frustrated, as my requests for a refund or replacement were initially dismissed. The subsequent communication from the company regarding the refund process only prolonged my disappointment. Despite my numerous attempts to follow up, I encountered unresponsiveness and unfulfilled promises. It felt as though I were endlessly navigating an intricate maze of unmet expectations and unfulfilled assurances. The resolution seemed elusive, and my hope began to wane. Regrettably, the prolonged struggle eventually led me to cease pursuit of a solution. With a heavy heart and a sense of defeat, I found myself at a crossroads. However, amidst this disheartening experience, I felt compelled to share my story and raise awareness of the challenges I faced as a consumer. My intention in sharing this review is not fueled by malice or a desire for retribution, but rather a genuine hope that my experience may serve as a catalyst for positive change. While my journey with Altra Running did not yield the outcome I had hoped for, I am steadfast in my belief that every setback presents an opportunity for growth, both for the company and for future customers. In the face of adversity, I remain committed to upholding the principles of consumer rights and fair treatment. My sincere hope is that my experience will prompt meaningful reflection and proactive measures, ultimately fostering an environment of transparency, accountability, and genuine care for the customer. As I embark on the next chapter following this challenging episode, I am determined to advocate for positive change and serve as a voice for fellow consumers. While the road ahead may be uncertain, I hold onto the belief that through shared experiences and open dialogue, we can pave the way for a brighter, more inclusive consumer landscape. Despite the hardships I have encountered, I choose to embrace the power of resilience and the unwavering pursuit of fairness. This is my story, and it is one that resonates with the hope for a brighter, more conscientious future. In conclusion, I urge Altra Running and all entities to prioritize the customer experience, ensuring that each interaction is imbued with empathy, diligence, and unwavering commitment to consumer satisfaction. My sincere hope is that this narrative, albeit marred by challenges, will spark meaningful change and inspire a renewed dedication to excellence in customer service. Together, let us embark on a journey towards a future where every customer is valued, heard, and supported with genuine care and consideration.
L Louise
65 days ago

Unparalleled Comfort, Style, and Service: My Altra Running Experience

Let me start by saying that my experience with Altra Running has been extraordinary. From the moment I placed my order for a pair of shoes back in September, to the prompt delivery, I was impressed. Upon wearing the shoes a couple of times indoors at my office, I noticed some minor damage. I immediately reached out to Altra, providing them with images of the issue. Despite some initial confusion, the customer service team promptly rectified the situation by offering me a refund. Although there was a slight delay in receiving the refund, the team remained in constant communication, ensuring that my concerns were addressed. Their dedication to resolving my issue was evident through their regular follow-ups and commitment to resolving the matter. I am truly grateful for the exceptional service I received from Altra Running. Their dedication to customer satisfaction has left me deeply impressed. I wouldn't hesitate to recommend their products and customer service to anyone in search of high-quality athletic footwear. Thank you, Altra Running, for not only providing me with a comfortable and stylish pair of shoes but also for your outstanding customer service. It's clear that your team is dedicated to ensuring customer satisfaction. I look forward to continuing to support your brand and spreading the word about my positive experience.
L Leo
71 days ago

Unparalleled Comfort, Disappointing Customer Service

I recently had the pleasure of experiencing the exceptional comfort of Altra shoes; however, the inefficiency of their customer service has left me disheartened. A year ago, I purchased a pair of Altra shoes and found them to be a delightful fit. After regular use, the soles began to wear, prompting me to order a replacement pair. Unfortunately, the new shoes, despite being the same size as my previous pair, did not fit well. My attempts to exchange them turned into a frustrating ordeal, as finding return instructions on the website was challenging, and my emails were met with automated responses for five months. When I finally received return instructions, I was dismayed to discover a £16 return charge, which Altra refuses to refund. It pains me to say that despite the remarkable quality of their shoes, I cannot recommend Altra due to the disappointing customer service experience.
L Leo
71 days ago

Astonishing Shoes, Disappointing Service

My Experience with Let me start by saying that the shoes from Altra are truly amazing. They provide comfort and support like no other pair I have ever owned. However, my experience with their customer service left me deeply disappointed. When I first purchased a pair of shoes from Altra, I was thrilled with the comfort and durability. However, when it came time to order a new pair, things took a frustrating turn. Despite ordering the same size as my previous pair, the new shoes did not fit properly. I attempted to exchange them, only to struggle with finding return instructions on the website. After reaching out for help, I was met with automated responses for five long months before receiving any helpful guidance on the return process. To add insult to injury, I was charged £16 for the return shipping, and Altra refused to refund this amount. This entire ordeal left me with a bitter taste in my mouth, and I cannot, in good faith, recommend Altra to others despite the exceptional quality of their shoes. In conclusion, while the shoes themselves are truly remarkable, the lack of efficient customer service and the hassle of returning a product has significantly impacted my overall experience with Altra.
L Leo
71 days ago

Exceptional Shoes, Disappointing Customer Service

From the moment I slipped into a pair of shoes from Altra, I was in awe of the comfort and quality they provided. Every step felt like a cloud beneath my feet, making my daily walks a joyous experience. However, my admiration for their footwear was unfortunately overshadowed by the frustrating experience with their customer service. A year after purchasing my first pair, I decided to order a new set due to the wear and tear on the soles. Despite ordering the same size, the new shoes did not fit properly. Attempting to exchange them should have been a simple process, but I found myself lost in a maze of confusing instructions on their website. After reaching out for assistance via email, I was met with automated responses for a prolonged 5-month period. It was only after persistent efforts that I finally received guidance on how to return the ill-fitting shoes. However, the disappointment continued as I discovered a £16 charge for the return, a fee that Altra was adamant about not refunding. While I remain enamored by the quality of their products, the lack of effective customer service has left me disheartened. The exceptional comfort of Altra shoes may speak for itself, but the inability to resolve simple issues with customers tarnishes the overall experience. My hope is that Altra reevaluates their customer service practices to match the stellar reputation of their footwear, ensuring that every interaction leaves customers feeling valued and respected.
L Leo
71 days ago

A Pleasant Surprise: Altra Running Delights Once You Find the Right Fit!

I felt compelled to share my experience with, a brand that's sparked mixed feelings in me. Initially, I was besotted with their shoes; they felt like a dream on my feet. However, after a year of wear, my beloved pair began showing signs of wear and tear. Naturally, I decided to order a new pair, sticking to the same size as before. This is where the hurdles began. The new shoes arrived, but to my dismay, they didn't fit as expected. My attempts to exchange them turned into a frustrating ordeal as I navigated through their website in search of return instructions. After numerous failed attempts, I resorted to reaching out via email, only to be met with automated responses for months on end. Finally, after what seemed like a never-ending cycle, I received instructions on how to return the ill-fitting shoes. However, to my surprise, I was charged £16 for the return—a bitter pill to swallow knowing the shoes weren't suitable due to sizing discrepancies. Even more disheartening was Altra's refusal to refund this additional charge, leaving a sour taste in my mouth. Despite this disappointing customer service experience, I can't deny the quality of Altra's shoes once you find the perfect fit. The comfort and support they offer are unparalleled, making them a desirable choice for any avid runner. In conclusion, while my journey with Altra Running had its ups and downs, I urge potential customers to tread cautiously when making purchases. With a bit of luck and persistence, you may find the perfect pair that lives up to expectations—but be prepared for potential challenges along the way.
B Biddy
71 days ago

Impressive Customer Service Turnaround

I initially had a frustrating experience with, but I must say, the way they handled the situation completely turned my opinion around. After encountering some issues with a return and trying to reach out to them, I felt like I hit a dead end. However, once I voiced my concerns, the team at Altra went above and beyond to rectify the situation. They were attentive, understanding, and resolved the issue promptly. I was genuinely impressed by their commitment to customer satisfaction. This level of dedication has cemented my loyalty to the brand, and I can confidently recommend them to others. Thank you for turning a negative experience into a positive one, Altra!
B Biddy
71 days ago

A Sincere Revelation: My Experience with Altra Running

When I first stumbled upon, I was eager to try out their top-rated shoes. However, my excitement quickly turned to frustration as I encountered a series of challenges. Despite my best efforts, I found myself in a seemingly endless cycle of unanswered emails and unreturned calls after returning a pair of shoes. As the days turned into weeks, I couldn't help but feel disheartened by the lack of customer support. The silence from Altra left me feeling unheard and undervalued as a customer. While I initially sought a simple refund, I was met with an overwhelming sense of disappointment. My attempts to reach out for assistance seemed to fall on deaf ears, and I couldn't shake the feeling that my experience was not an isolated incident. Reflecting on my time with Altra Running, I can't help but think that the true value of a brand lies in its dedication to customer satisfaction. Despite the allure of their products, the absence of reliable support left a lasting impression on me. I would caution others to consider alternative suppliers if they seek a seamless and stress-free shopping experience. In sharing my candid encounter, I hope that it sheds light on the importance of consistent and attentive customer service. While my journey with Altra may not have unfolded as I had hoped, I remain optimistic that my words will resonate with those who prioritize a truly fulfilling consumer experience.
B Biddy
71 days ago

A Genuine Oasis in Customer Care

Oh, the relief I felt when I stumbled upon! I had been burned before by lackluster customer service with online purchases, and I was hesitant. However, all my fears were dispelled by the exceptional service provided by Altra. Every step of the way, from browsing their website to making my purchase, the experience was seamless. The real magic happened when I needed to return a pair of shoes. Despite the common complaints I had read online, I was pleasantly surprised by the prompt and efficient response from the Altra team. Not only did they address my concerns swiftly, but they also went above and beyond to ensure that I received my refund hassle-free. Altra's dedication to customer satisfaction is truly commendable. They have set a benchmark in the industry for how online retailers should prioritize customer care. If you're seeking a reliable and customer-centric company, look no further than Altra. Thank you, Altra, for restoring my faith in online shopping and for your outstanding service. You have gained a loyal customer in me.
B Biddy
71 days ago

Exceptional Resilience and Comfort

Delving into my experience with, I initially faced a slight hiccup in the return process, resonating with some shared sentiments online. However, amidst this challenge, what truly distinguished Altra was their unwavering commitment to rectify the situation promptly. Despite encountering difficulties in reaching them, the moment they addressed my concern, the resolution was swift and satisfactory. The perseverance and dedication displayed by the Altra team in ensuring customer satisfaction truly left a lasting impression on me. Their response, though delayed, radiated a sense of genuine care and dedication. The end result was not just a refund but also a renewed faith in their brand and commitment to customer service. For those seeking unparalleled comfort and support in their running gear, I would wholeheartedly recommend Altra. Their shoes not only hug your feet with utmost care but also come backed by a team that is willing to go the extra mile to ensure customer happiness. In a world where customer service can often falter, Altra stands as a beacon of resilience and comfort, both in their products and their commitment to their clientele. Trust in Altra for a running experience that transcends the ordinary and resonates with genuine care and dedication.


Altra Running is a popular running shoe brand that prides itself on designing shoes with a unique "Zero Drop" platform, which aims to mimic the natural shape of the foot, and provide stable and comfortable support for runners. The company was founded in 2009 and has since gained a loyal following of runners, hikers, and other outdoor enthusiasts.

Pros and Cons

Pros: - Altra Running shoes come in a wide range of models, sizes, and colors, catering to different types of runners and activities. - The Zero Drop platform offers a unique running experience that many users swear by. - The website is easy to navigate, with detailed product descriptions and high-quality images. - Altra offers a 30-day satisfaction guarantee, so customers can try out the shoes risk-free. Cons: - Altra Running shoes can be pricey compared to other running shoe brands. - Some users may not like the zero drop platform, as it requires an adjustment in running form. - Shipping can take longer than anticipated, which can be frustrating for those who need their shoes for a particular event.

User Experience

The Altra Running website provides an overall good user experience. The layout is clean and easy to navigate, with clear categories for men's, women's, and children's shoes, as well as for hiking and trail-running shoes. The product pages feature detailed descriptions, multiple images, and reviews from other users, which helps customers make informed decisions about their purchases. The checkout process is straightforward, and customers can track their orders through the website.

Pricing and Value for Money

Altra Running shoes tend to be more expensive than other running shoe brands, with prices ranging from $100 to $200. However, many customers feel that the unique features of the shoes, such as the zero drop platform, make the price worth it. Additionally, Altra offers a 30-day satisfaction guarantee, which means that customers can try the shoes out without risk.


There are many other running shoe brands on the market, such as Nike, Adidas, Brooks, and ASICS, which offer similar products at different price points. However, Altra's zero drop platform is unique, and some runners may prefer it over the more traditional running shoe designs.

Customer Service

Altra's customer service team is responsive and helpful, according to customer reviews. They offer support through email, phone, and live chat, and are quick to resolve any issues or concerns that customers may have.

Product Quality and Selection

Altra Running shoes are known for their high quality materials and construction, and many customers report that the shoes last longer than other brands they have tried. The selection of shoes is diverse, with models designed for different types of running, hiking, and walking. Additionally, Altra also sells apparel and accessories, such as socks and hats, to complement their shoes.

Website Usability

The Altra Running website is easy to use, with clear categories and search functionality. The product pages have detailed descriptions and multiple images, which help customers make informed decisions about their purchases. Customers can create an account to save their preferences and previous orders, and can track their orders through the website.

Returns and Exchanges

Altra offers a 30-day satisfaction guarantee, which means that customers can try out the shoes risk-free. If customers are not satisfied with their purchase, they can return the shoes for a refund or exchange within the 30-day window. Returns and exchanges are straightforward, and customers can initiate the process through the website.

Promotions and Discounts

Altra Running occasionally offers discounts or promotions through their website or social media channels. Customers can sign up for the Altra newsletter to receive updates on new products and exclusive deals.


Altra Running has a good reputation among runners and outdoor enthusiasts, and has received positive reviews from various publications like Runner's World and Outside Magazine. The company is known for its innovative design features, such as the zero drop platform, and has a loyal customer base.

Payment Options

Altra Running accepts various payment options, including Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay.

Loyalty Programs

Altra Running does not currently offer a loyalty program.

Customer Reviews

Customer reviews of Altra Running shoes are generally positive, with users praising the comfort, support, and durability of the shoes. Some customers have reported issues with sizing or delivery, but these seem to be isolated incidents.

Community Involvement

Altra Running is involved in various community events and initiatives, such as trail races and charity runs. The company also partners with various organizations, such as the American Hiking Society and the Leave No Trace Center for Outdoor Ethics, to promote sustainable outdoor recreation.

Shipping and Costs

Shipping costs vary depending on the customer's location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Altra Running ships to the US, Canada, and select international locations.