Altrarunning Reviews

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102 Reviews

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Altra Running is a well-known brand in the world of running footwear, and their official European website,, is the go-to platform for purchasing their innovative shoes. In this editorial review, we will provide a thorough assessment of various aspects of, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Wide range of running footwear options
  • Focus on promoting proper running form and foot health
  • Innovative features such as Zero Drop and FootShape toe box
  • Free shipping on orders over a certain amount
  • Varied payment options for convenience
  • Positive customer reviews and reputation in the running community
  • Limited selection of apparel and accessories
  • Slightly higher price range compared to some competitors

User Experience

The user experience on is exceptional. The website is well-designed, featuring an intuitive layout that allows users to easily navigate through different product categories. The search functionality is efficient and provides accurate results. Each product page includes detailed descriptions, specifications, and customer reviews, aiding in informed decision-making. Overall, the user experience is smooth and streamlined.

Pricing and Value for Money

Altra Running shoes are positioned in the higher price range of the market, which may be a drawback for budget-conscious customers. Despite the higher prices, Altra shoes offer excellent value for money due to their focus on promoting proper running form and foot health. They incorporate innovative features, such as Zero Drop and FootShape toe box, which provide a natural and comfortable running experience, reducing the risk of injuries. The durability and longevity of the shoes also contribute to their value for money.

Customer Service

Altra Running prioritizes customer satisfaction, and their customer service reflects this dedication. They provide multiple channels for customers to reach out for assistance, including email, telephone, and a comprehensive FAQ section on their website. Customer queries are promptly addressed with professionalism and expertise. Their support team is knowledgeable about their products, helping customers make informed choices. Overall, Altra Running's customer service is highly commendable.

Product Quality and Selection

Altra Running is renowned for its commitment to producing high-quality running footwear. Their shoes are crafted with attention to detail and using premium materials. The innovative features like Zero Drop and FootShape toe box contribute to the overall quality and performance of their products. However, a potential downside is the limited selection of apparel and accessories available on, which may be a drawback for customers looking for a comprehensive running gear shopping experience.

Website Usability

Altra Running's website,, is user-friendly and easy to navigate. The layout is clean and organized, ensuring that users can find the desired products effortlessly. The website loads quickly, providing a seamless shopping experience. The product pages display detailed information, accompanied by high-resolution images, enabling customers to make well-informed decisions. The checkout process is straightforward, making the overall website usability highly satisfactory.

Returns and Exchanges

Altra Running has a customer-friendly returns and exchanges policy. If a customer is unsatisfied with their purchase, they can return it within a specified period, provided the product is in unused and resalable condition. Altra Running also offers exchanges for customers who require a different size or fit. Their hassle-free returns process ensures a smooth experience for customers, contributing to their overall satisfaction.

Promotions and Discounts

Altra Running occasionally offers promotions and discounts on their website, providing customers with an opportunity to purchase their high-quality products at reduced prices. These promotions are typically announced through email newsletters and social media platforms. While the frequency of such promotions may not be as high as some competitors, they are nonetheless a welcome addition for customers seeking discounted deals.


Altra Running enjoys a strong reputation in the running community. Their innovative approach to running footwear, emphasizing natural movement and foot health, has garnered praise from athletes and enthusiasts alike. The brand has gained a loyal following and is recognized for its commitment to delivering high-quality and technologically advanced products. This positive reputation demonstrates the trustworthiness and expertise associated with Altra Running.

Payment Options

Altra Running provides customers with various payment options for their convenience. Customers can securely make purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, Altra Running offers the option to pay via PayPal, facilitating easy and secure transactions. Their diverse payment options cater to a broad range of customer preferences.

Loyalty Programs

While Altra Running does not currently offer a dedicated loyalty program, they do occasionally reward their customers through promotions and discounts. While a loyalty program could be a valuable addition, the existing promotional offers still provide customers with opportunities to benefit from their continued support of the brand.

Customer Reviews

Altra Running has a strong presence in the online review space, with numerous positive customer reviews highlighting the quality and performance of their shoes. Customers frequently commend the brand for its focus on foot health and comfort during running. The abundance of positive reviews reinforces Altra Running's reputation as a trusted brand that consistently delivers on its promises.

Community Involvement

Altra Running actively engages with the running community through various initiatives. They sponsor events, races, and running clubs, and their ambassadors frequently contribute to community discussions and provide valuable insights. Altra Running's commitment to community involvement showcases their dedication to supporting and elevating the sport of running.

Shipping and Costs

Altra Running offers reliable and efficient shipping services. They aim to dispatch orders promptly, ensuring timely delivery to customers. Shipping costs vary depending on the customer's location and the total order value. However, they offer free shipping on orders over a certain amount, providing an added incentive for customers to make larger purchases. The shipping fees are reasonable and competitive within the industry. In conclusion, provides an exceptional platform for purchasing high-quality running footwear that promotes natural movement and foot health. While the website has limited apparel and accessories, the user experience, customer service, and overall product quality are commendable. Altra Running's reputation, customer reviews, and community involvement further establish their expertise and trustworthiness. While the pricing may be slightly higher, the value for money, promotions, and discounts make it a worthwhile investment for runners seeking to optimize their performance and health.