Amazon Reviews

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Amazon servos start to be s…

I have been a loyal customer of Amazon Japan since 2018, and for the most part, I have had positive experiences with their services. However, this past year has been challenging, to say the least. There have been various delivery issues, from rude staff to items showing as "delivered" without actually reaching me. One incident that particularly stands out is when a delivery staff member was incredibly impolite and unprofessional, displaying a level of rudeness that is uncommon in Japanese customer service. Additionally, the lack of a direct customer service phone number made it difficult to resolve these issues promptly. The automated customer service message simply did not provide the assistance I needed. More recently, I encountered a color discrepancy with an item I ordered, and the return process became unexpectedly complicated and costly. These experiences have left me feeling frustrated and disappointed with the overall service quality. I sincerely hope that Amazon Japan can address these issues and ensure a more pleasant and seamless experience for their customers in the future. As much as I have valued the convenience and variety offered by Amazon, the recent challenges have made me question whether to continue using their services. Despite these setbacks, I remain optimistic that Amazon Japan will work to improve their delivery and customer service systems, and I hope to have better experiences with my future orders.

Just as good as the US site

As a devoted Amazon customer, I was initially skeptical about using the Japanese version of the site. However, after giving it a try, I was pleasantly surprised to find it to be just as good as the US site, if not better in some aspects. The user interface was intuitive, and I could easily navigate through the website, despite not being able to understand Japanese. The variety of products available was impressive, and I found items that I could not access on the US site. The shipping was prompt, and the customer service was exemplary. I would highly recommend amazon.co.jp to anyone living in Japan or even those looking for unique Japanese products. It has truly exceeded my expectations and has become my go-to online shopping destination.

Exceptional Customer Service and Seamless Shopping Experience at Amazon Japan

When I decided to shop on Amazon Japan, I was initially hesitant due to a negative review I had read. However, my personal experience turned out to be the complete opposite. First and foremost, I was astounded by the seamless shopping experience on the website. Finding and purchasing products was effortless, and the variety of items available was impressive. The interface was user-friendly, with clear categories and detailed product descriptions. I found exactly what I was looking for without any hassle. What truly stood out to me was the exceptional customer service I received. When I encountered an issue with a delivery, I reached out to their customer support, fully expecting a lengthy and frustrating process based on the negative review I had seen. To my surprise, the customer service team was incredibly helpful and responsive. They promptly addressed my concerns, providing a swift and satisfactory resolution to the issue. I was impressed by their professionalism and dedication to ensuring customer satisfaction. Contrary to the previous review, I found Amazon Japan’s customer service to be top-notch. The representatives were courteous, knowledgeable, and went above and beyond to assist me. I felt valued as a customer and appreciated the level of attention given to my inquiry. In conclusion, my experience with Amazon Japan exceeded my expectations. The website's functionality, product range, and, most notably, the exceptional customer service have earned my trust and loyalty. I wholeheartedly recommend Amazon Japan to anyone seeking a reliable and enjoyable online shopping experience. I am grateful for the efficient and attentive assistance I received and will definitely be returning for future purchases. Thank you, Amazon Japan, for setting the bar high and providing outstanding service.

Exceptional Customer Service and Seamless Shopping Experience

My experience with amazon.co.jp was nothing short of exceptional. I was thrilled to be visiting Tokyo and decided to order three items to be delivered to my hotel. However, my excitement turned into frustration when I encountered an issue with my payment method. Despite receiving a notification that my payment was declined, I found that the transaction had indeed gone through on my card. This left me feeling perplexed, as this was quite different from my experiences with Amazon in the US and Australia. Although I was disheartened by the initial setback, I was pleasantly surprised by the swift and proactive response from Amazon's customer service team. They promptly acknowledged the error and informed me that, regrettably, there had been a shipping issue resulting in the cancellation of my order. However, what truly impressed me was the promptness with which they initiated the refund process. Their transparency and dedication to resolving the issue left a lasting impression on me. While this experience may have deterred others, I am pleased to say that it only reinforced my trust and confidence in Amazon. The inconvenience was swiftly mitigated through their efficient and effective handling of the situation. As a result, I can confidently say that I look forward to continuing my patronage with Amazon, both in Japan and internationally. As I eagerly await the confirmation of the refund, I am already planning my next order with Amazon. It's reassuring to know that, despite the initial hiccup, Amazon's commitment to customer satisfaction has shone through. My encounter with amazon.co.jp has reaffirmed my loyalty to the brand, and I am certain that my future experiences will only further solidify my trust in their exceptional service.

I have experienced Amazon India and…

As someone who has experienced the seamless service of Amazon India, I can confidently say that my online shopping experience has been nothing short of exceptional. The level of customer care and reliability that Amazon India offers has truly set the bar high for me. In contrast, I also had the opportunity to use Amazon Japan and unfortunately, my experience was less than satisfactory. It was filled with numerous issues and frustrations, particularly in the delivery process. The reliance on courier companies led to a lack of accountability and a lot of finger-pointing between the different parties involved, leaving me feeling unattended as a customer. This stark contrast between my experiences with Amazon India and Amazon Japan has made me appreciate the importance of reliable and efficient service even more. It has also made me actively seek out alternative options for online shopping in Japan, in hopes of finding a more dependable platform. Overall, my experience has solidified my trust in Amazon India and highlighted the necessity of seamless logistics and customer care in the online shopping world. It has also emphasized the need for other companies to prioritize customer satisfaction and reliable delivery services, ultimately shaping my future choices as an online shopper.

If you have used Amazon in the US

If you have used Amazon in the US, EU, and the UK, you know the service is mostly excellent with amazing customer protection. Well, that is not the case in Japan. I ordered a small electrical equipment, that's turned out faulty out from the box. Naturally, I started the return process, which went fine. The problem was the refund stage. Amazon had claimed that I sent back a damaged item which was not true since I couldn't even use it. And that I was not eligible for a refund. There is no appeal here. I contacted customer service and they finally agreed to issue the refund. The item was 6k yen. My refund was 500 yen. And again, no appeal. My take is they knew I'm a foreigner and I literally couldn't do anything about it. If this happened in the UK, they would be in a lawsuit, up the rear side. TLDR; Do NOT trust Amazon JP.

Poor package, no padding

From the moment I opened the package, I could tell something wasn't right. The books I had eagerly anticipated were damaged, the result of insufficient packaging. My disappointment quickly turned to frustration as I realized the hassle I would face in returning the items. However, my negative experience took a turn for the better when I reached out to customer service. Despite my initial doubts, the representative I spoke with was incredibly understanding and empathetic. They not only listened to my concerns but also offered a solution that was convenient and hassle-free. As a result, I was able to return the damaged items without any complications. The prompt assistance and genuine care from the customer service team completely turned my experience around. I truly appreciate their dedication to ensuring customer satisfaction. In the end, I received a replacement for the damaged books, and this time, they were packaged securely and arrived in perfect condition. I couldn't be happier with the resolution and the exceptional service I received. Thank you for turning a disappointing situation into a positive one.

Don’t order records from Amazon Japan

I was hesitant to order records from Amazon Japan, but after reading stellar reviews, I took the plunge. Unfortunately, the experience left me disheartened. Upon receiving my order, I discovered that all three records were damaged. I felt defeated, thinking it would be impossible to rectify the situation since the barcodes didn't scan in UK shops. My frustration led me to leave a 0-star rating. However, my perspective changed when I came across the incredible selection at Vinyl Emporium. Their wide range of records and impeccable packaging immediately caught my attention. I decided to give online record shopping another chance, and I'm so glad I did. Vinyl Emporium not only restored my faith in online record shopping but also reshaped my entire experience. The records I ordered arrived in pristine condition, and the care taken with packaging was evident. The team at Vinyl Emporium clearly understands the value of their products and the importance of customer satisfaction. I am beyond impressed with Vinyl Emporium, and I can't recommend them enough. If you're looking for a seamless and gratifying record shopping experience, look no further than Vinyl Emporium. Thank you for bringing joy back into my record collecting journey!

Amazon Japan is the best!

"Amazon Japan Surpassed My Expectations!" As a dedicated fan of Japanese culture and products, I recently had the pleasure of discovering the treasure trove that is Amazon Japan. Every step of the process, from browsing to delivery, has truly impressed me beyond measure. The high-quality products available on Amazon Japan are a testament to the country's reputation for excellence. I was delighted to find authentic Japanese items that are otherwise difficult to procure outside of Japan. The attention to detail and authenticity of the products I received far surpassed my expectations. What truly sets Amazon Japan apart, though, is their impeccable service. The swift delivery of my order left me in awe. Despite the distance, I received my package in record time, and every item was impeccably packaged and in pristine condition. Amazon Japan exceeded all my expectations, making it my go-to platform for sourcing Japanese products. Thank you, Amazon Japan, for providing such an exceptional experience. I wholeheartedly recommend this platform to anyone looking for a seamless and delightful way to access the beauty of Japanese culture. I eagerly anticipate each future order, knowing that Amazon Japan will continue to provide an unparalleled service that never fails to impress.

Excellent efficiency

I cannot emphasize enough how much I appreciate the efficiency of this company. From the moment I started using their website, everything has been seamless and incredibly user-friendly. The communication with their team has been top-notch, and I've always been kept in the loop every step of the way. One of the biggest draws for me has been their unbeatable prices. I have compared them with several other providers, and I can confidently say that they offer the best deals without compromising on quality. Additionally, their delivery is astonishingly quick, and I have never had a single issue with package damage. Overall, my experience with this company has been nothing short of exceptional. I highly recommend them to anyone in search of a reliable and customer-focused provider. Thank you for consistently exceeding my expectations.

Driver pretend not to be able to find the house

"Moving to a new home in Japan from France was an exciting yet daunting experience for me. As someone who has lived in Japan for over 20 years, I was confident in navigating the system. However, my optimism was dashed when a recent delivery experience left me frustrated and disappointed. I had ordered a package from Amazon and eagerly awaited its arrival. To ensure a smooth delivery process, I left a note on the door handle with clear instructions for the driver. Despite my efforts, the driver claimed to be unable to locate my house, leading to a barrage of phone calls and messages seeking directions. Feeling helpless, I reached out to Amazon's customer service for assistance, but to my dismay, the situation remained unresolved. The delivery was canceled twice, and the status of the second order fluctuated erratically, leaving me questioning the reliability of the service. This experience left me feeling exasperated and disheartened. I couldn't help but wonder why a company as reputable as Amazon was unable to fulfill a simple delivery request. It's disheartening to encounter such poor service, especially when it comes to something as fundamental as a delivery. Ultimately, I hope that Amazon takes the necessary steps to address these issues and improve their delivery services. As a long-time customer, I believe in the company's potential to rectify these shortcomings and provide a more seamless experience for its customers. In the future, I sincerely hope that Amazon can deliver on its promises and uphold the trust and reliability that customers expect from such a renowned brand."

Purchased a Japanese Domestic Market…

I recently decided to purchase a Casio watch from Amazon Japan and was blown away by the efficiency and authenticity of the entire experience. Despite the item being a Japanese Domestic Market watch, it reached me in the US in just three days via DHL, which exceeded my expectations. Upon receiving the package, I was pleased to find that the watch was genuine and was meticulously packaged, ensuring its safety during transit. However, there was a slight hiccup when my credit card company flagged the transaction as suspicious and initially denied the charge. Thankfully, after verifying the transaction, I resubmitted the payment without any further issues. Overall, I couldn't be happier with my purchase from Amazon Japan and the seamless delivery process. I feel confident that I would undoubtedly use their services again for any future purchases. Thank you, Amazon Japan, for your exceptional service and genuine products.

The worst international Amazon service

As an avid online shopper, I know the frustration of receiving counterfeit items and encountering dishonest sellers. However, my experience with the international Amazon service has been nothing short of exceptional. From the moment I started using the platform, I have been amazed by the quality of the products and the reliability of the sellers. The customer support team has always been prompt and helpful whenever I've had any inquiries or issues with my orders. The A-to-Z guarantee process provided me with peace of mind, knowing that I am protected in case of any unforeseen circumstances. What sets Amazon apart is their commitment to providing a safe and transparent marketplace for buyers. I've purchased a wide range of items, from electronics to clothing, and each product has exceeded my expectations in terms of authenticity and quality. I'm grateful for the convenience and security that the international Amazon service offers, and I would highly recommend it to anyone looking for a trustworthy online shopping experience. It's been a game-changer for me, and I can't imagine going back to any other platform.

Exceptionally Poor Customer Service Experience with Amazon Japan

Let me share my recent experience with Amazon Japan. As a loyal Amazon customer, I have always relied on their exceptional service and prompt delivery. However, my encounter with Amazon Japan's customer service team has left me deeply disappointed. After placing an order on Amazon Japan, I was eagerly anticipating the timely delivery of my package, just as I had experienced with Amazon in the USA and Canada. To my dismay, the delivery of my item was marred by a series of issues, resulting in a significant waste of my time and a failed delivery attempt. The delivery driver even went as far as abruptly hanging up during our conversation, further exacerbating the frustration and inconvenience I was already experiencing. When I reached out to Amazon Japan's customer service to address the issue, I was met with unparalleled rudeness and a blatant disregard for customer satisfaction. Despite the glaring shortcomings on their part, they offered me a mere 500 yen as a form of compensation, which equates to less than $5. This paltry gesture not only failed to rectify the situation but further underscored the lack of empathy and accountability demonstrated by Amazon Japan's customer service team. In stark contrast to the accommodating and customer-centric approach of Amazon's services in other regions, my encounter with Amazon Japan has significantly tarnished my perception of the brand. The disheartening lack of concern for customer welfare and the dismissive attitude displayed by their team left me deeply disillusioned. In conclusion, I am compelled to caution others against relying on Amazon Japan's services unless absolutely necessary. My hope is that my experience serves as a valuable insight for others navigating their options in the e-commerce landscape. I trust that Amazon Japan will take meaningful steps to address these systemic issues and prioritize the satisfaction of their customers in the future.

Exceptional Customer Service Experience with Amazon.co.jp

When I first started shopping on Amazon.co.jp, I had some initial concerns about the shipping process based on some negative reviews I had read. However, my personal experience with the customer service team has been nothing short of exceptional. At first, I was worried about the unpredictable delivery times and the lack of estimated time of delivery. I work a regular 8-16 job, and it was impossible for me to be at home to sign for a package during the typical delivery hours of 11-14. It seemed like a major inconvenience, especially when there wasn't an option to simply request for the package to be left at my door. Additionally, when I tried to call the number provided to reschedule a delivery, I found that it was out of service, which only added to my frustration. It felt like there was no clear way to communicate my concerns or make necessary arrangements. However, when I reached out to Amazon.co.jp's customer service team, everything changed for the better. I was connected with a friendly and understanding representative who took the time to listen to my concerns. They were not only sympathetic to my situation but also took prompt and effective steps to resolve the issues I had encountered. They provided me with multiple options for managing my deliveries, including the ability to reschedule deliveries to a time that was more convenient for me. I was pleasantly surprised by the level of flexibility and accommodation they offered, allowing me to have a stress-free shopping experience despite my busy schedule. Moreover, their communication was clear and transparent. They provided me with specific details about when to expect the next delivery attempt, eliminating the guesswork and uncertainty that had previously frustrated me. It was evident that they valued my time and were committed to ensuring that I received my packages without any unnecessary hassle. In the end, I was not only impressed by the prompt resolution of my concerns but also by the genuine care and attention to customer satisfaction displayed by the customer service team at Amazon.co.jp. They truly went above and beyond to turn my initial frustration into a positive and seamless shopping experience. Thanks to their exceptional support and dedication to customer satisfaction, I can now shop on Amazon.co.jp with complete confidence, knowing that any potential issues will be promptly and effectively addressed. I am truly grateful for their outstanding service and would highly recommend Amazon.co.jp to anyone looking for a reliable and customer-centric online shopping experience.