Users Voice for Amazon

78% users rated Terrible
5% users rated Poor
1% users rated Average
1% users rated Very Good
14% users rated Excellent
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Amazon Overall rating
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User Interface
Quality

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Review article published on: 19 Apr 2019

Last updated by on 05 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Nov 2022 5 4.9 3.8 5 5 3.9
Dec 2022 1.1 5 5 5 5 5
Jan 2023 5 4.8 5 5 5 3.1
Feb 2023 1.1 5 4.2 5 5 5
Mar 2023 1.3 5 5 5 5 5
Line Chart for Rating of peer stores

amazon.co.uk

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Detailed Amazon Review by

Introduction

Amazon.co.uk is one of the largest online marketplaces in the world, offering a wide range of products, from books and electronics to clothing and groceries. The company was founded in 1994 by Jeff Bezos, and it has since grown into a global e-commerce giant. Today, Amazon.co.uk is known for its competitive prices, extensive selection of products, and fast shipping.

Pros and Cons

Pros: - Wide selection of products from various categories - Competitive prices and frequent promotions - Fast and reliable shipping - Amazon Prime membership grants access to exclusive discounts and benefits - User-friendly website and mobile app Cons: - Third-party sellers may sometimes offer lower quality or counterfeit products - International shipping fees can be high for some products - Amazon has faced criticism over working conditions in its warehouses

User Experience

Amazon.co.uk offers a user-friendly website and mobile app that make it easy to shop for products. The search function is efficient and accurate, and customers can filter their results based on product category, price range, and other parameters. The product pages provide detailed descriptions, customer reviews, and high-quality images to help customers make informed purchasing decisions.

Pricing and Value for Money

Amazon.co.uk is known for offering competitive prices on a wide range of products. The company frequently offers promotions and discounts, and Amazon Prime members have access to exclusive deals and benefits such as free and fast shipping, streaming of movies and TV shows, and early access to certain products.

Alternatives

While Amazon.co.uk is one of the most popular e-commerce platforms, there are other online marketplaces that offer similar products and services. Some of the most notable alternatives include eBay, Etsy, and Walmart.

Customer Service

Amazon.co.uk is known for providing excellent customer service, with a dedicated help center that offers support for a range of issues, including product returns and refunds, shipping and delivery, and account management. Customers can also contact Amazon via phone, email, or live chat for additional assistance.

Product Quality and Selection

Amazon.co.uk offers a vast selection of products from various categories, including electronics, beauty, clothing, and home goods. While the majority of products are of high quality, some third-party sellers may offer lower quality or counterfeit products. Amazon has systems in place to monitor and remove fraudulent sellers, but customers should still exercise caution when purchasing from third-party vendors.

Website Usability

Amazon.co.uk's website is designed to be intuitive and easy to use. The homepage features prominent product categories and promotions, while the search function allows customers to find specific products easily. The product pages are well-organized, with detailed descriptions, customer reviews, and high-quality images.

Returns and Exchanges

Amazon.co.uk has a straightforward return and exchange policy that allows customers to return most products within 30 days for a full refund or exchange. Customers can initiate a return or exchange request through the website or mobile app, and Amazon provides prepaid return shipping labels for most products.

Promotions and Discounts

Amazon.co.uk offers frequent promotions and discounts on a wide range of products. In addition, Amazon Prime members have access to exclusive deals and benefits, such as free and fast shipping, early access to certain products, and discounts on select services.

Reputation

Amazon.co.uk has built a strong reputation as a reliable and trustworthy e-commerce platform. The company has faced criticism over working conditions in its warehouses, but Amazon has taken steps to address these issues and has implemented several initiatives to improve working conditions and employee well-being.

Payment Options

Amazon.co.uk accepts a wide range of payment options, including credit and debit cards, PayPal, and Amazon Pay. Customers can also use their Amazon gift cards and promotional codes to make purchases on the site.

Loyalty Programs

Amazon.co.uk's loyalty program is Amazon Prime, which offers members exclusive deals and benefits, such as free and fast shipping, streaming of movies and TV shows, and early access to certain products. Prime members also receive discounts on select services, such as Amazon Music and Amazon Fresh.

Customer Reviews

Amazon.co.uk features customer reviews on all of its product pages, providing valuable insights into the quality and performance of products. Customers can leave their own reviews and ratings based on their experience with the product, which can help other customers make informed purchasing decisions.

Community Involvement

Amazon.co.uk is actively involved in supporting a range of charitable organizations and causes through its AmazonSmile program. Customers can select a charity of their choice, and Amazon will donate a portion of their purchase price to the selected charity.

Shipping and Costs

Amazon.co.uk offers fast and reliable shipping options for most products, with free delivery for orders over £20. International shipping fees vary depending on the product and destination, and customers can choose from a range of shipping options, including standard, expedited, and same-day delivery.

Amazon Recent User Reviews

User Rating

5 stars

39

1 stars

239

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Reviewer Name: Customer

Review Submission Date: 2023-02-14

Review Title: I was sent an incorrect item 4 weeks…
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Review Description: I was sent an incorrect item 4 weeks ago. I have asked for it to be collected four times, the last two I was told which day they’d be coming to get it and they haven’t turned up. So many days of my time wasted waiting for noone to come. Fobbed off every time with another collection booking that doesn’t happen. How does this company even function? Worst service in my life

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Reviewer Name: Miss Hannah Griffin

Review Submission Date: 2023-02-13

Review Title: Absolute disgrace of a company have…
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Review Description: Absolute disgrace of a company have cancelled both memberships will not ever touch Amazon again! Late deliveries missing deliveries absolutely no care weeks wait for getting your own money back rude advisors copying and pasting answers absolurely disgusting!

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Reviewer Name: Rara Avys

Review Submission Date: 2023-02-13

Review Title: The person I spoke with hang up on…
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Review Description: The person I spoke with hang up on me!!!The driver wouldn't leave the parcel at reception today because it was Password protected. Password that I wasn't aware of as it never happened before. The driver kept saying is under the tracking number on the app. Called Amazon customer service, got hold of a nice, but bored person, who told me the password should be on an email, then when I asked to where to leave a review about this, considering this is the first time in 6 years that I had this issue, he hang up on me!!!! Really?!

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Reviewer Name: Vicky Lynch

Review Submission Date: 2023-02-12

Review Title: Scamazon
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Review Description: I'm fed up with not being able to play music I have purchased through Amazon after their update. I queried this and was told its because I don't pay for music unlimited. So I have to pay extra to listen to music I have already paid for. Won't be purchasing music from them again.

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Reviewer Name: Lynda Goodenough

Review Submission Date: 2023-02-11

Review Title: Amazon no help at all
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Review Description: I ordered a cordless vacuum cleaner which when it arrived was totally unsuitable, flimsy and poor quality. I've returned and kept tracking details. No refund to-date, seller not replying to my messages. Amazon not helpful helping with this. So angry!!

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Reviewer Name: hamza masoud

Review Submission Date: 2023-02-11

Review Title: They didn't even bother to make the…
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Review Description: They didn't even bother to make the delivery. I saw the Van stop in front of my house. No one gets out. I receive a call (that no one answers but is registered to Amazon delivery) and they leave. Amazon's losing its reliability. I'm going to have to cancel prime.

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Reviewer Name: Tony Trives

Review Submission Date: 2023-02-11

Review Title: I will not be renewing my Amazon account
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Review Description: I recently purchased some small nuts and bolts. When they arrived they were completely different to the ones I had ordered. I ordered 600 in a small rotating plastic case. I received a tiny plastic bag containing less than 50 pieces!Amazon are making me jump through far too many hoops to get what I should have been sent. I will be cancelling my account with them.

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Reviewer Name: kate bowes

Review Submission Date: 2023-02-11

Review Title: I love amazon if I am buying household…
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Review Description: I love amazon if I am buying household stuff, I love how quick it gets delivered and how easy returns are and that I don’t have to buy everything I want at once I can do it one at time which I love, but I hate buying beauty off them because there are so many fakes on there so mixed review

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Reviewer Name: Graham

Review Submission Date: 2023-02-11

Review Title: I was waiting for a delivery on the day…
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Review Description: I was waiting for a delivery on the day Amazon said it would arrive. Late on in the evening, I received an email that stated my order had arrived and been left with the occupier,which was untrue.I went to my front door and my package was on the doorstep mat.Looking at the package it said cycle. So why did the delivery person not ring the doorbell ,instead of doing a DUMP AND EMAIL instead?? Luckily I was in when I received the email , what would have happened to the package if I had been away from the house and or been on holiday??

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Reviewer Name: E FL

Review Submission Date: 2023-02-10

Review Title: taking money without my consent
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Review Description: I canceled my amazon prime last month (and I am sure of this), but Amazon nonetheless decided to continue it: I had to cancel again today, and apparently I will be refunded automatically ... why don't you just do as your customers desire Amazon? I wanted to end my membership a while ago: what you did is called stealing. Also, too many cheap products sold on amazon with little options to filter and find good quality, and poor amazon movie & series selection (reasons why I canceled)

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