Introduction

Amazon.com.au is one of the largest online retailers in Australia that offers a vast selection of products at competitive prices. Amazon started its operations in Australia in 2017 and has since then been expanding its product range and services to cater to the growing Australian market.

Pros and Cons

Pros: Wide and diverse selection of products, competitive pricing, fast and reliable shipping, secure payment options, and user-friendly website. Cons: Limited local product range, slow customer service response, and occasional pricing errors.

User Experience

Amazon.com.au offers a seamless and user-friendly shopping experience. The website is easy to navigate, and customers can quickly find the products they are looking for. The checkout process is simple, and the payment options are secure. Amazon also offers fast and reliable shipping, with some products available for same-day delivery in select cities.

Pricing and Value for Money

Amazon.com.au offers competitive pricing for its products, making it an attractive option for shoppers looking for value for money. Additionally, Amazon also offers promotions and discounts on various products, adding to the overall value proposition.

Alternatives

Other popular online shopping platforms in Australia include eBay, Kogan, and Catch.com.au.

Customer Service

Amazon.com.au's customer service can be slow to respond, but they are generally helpful and knowledgeable. The company offers multiple channels for customer support, including email and phone support.

Product Quality and Selection

Amazon.com.au offers a broad and diverse selection of products across various categories, including electronics, books, fashion, and home and kitchen. The product quality is generally good, and Amazon's strict seller requirements ensure that customers receive high-quality products.

Website Usability

Amazon.com.au's website is easy to use, with clear product descriptions, prices, and images. The website is mobile-friendly and responsive, making it accessible to users across devices.

Returns and Exchanges

Amazon.com.au offers a hassle-free return and exchange policy. Customers can return products within 30 days of receipt, and the company covers the cost of return shipping for faulty or incorrect items.

Promotions and Discounts

Amazon.com.au regularly offers promotions, discounts, and deals on its products. Customers can also benefit from Amazon's Prime subscription, which includes free and faster shipping, exclusive access to deals, and more.

Reputation

Amazon is a well-respected and trusted online retailer globally, and the Australian market is no exception. The company's strict seller requirements and extensive customer reviews ensure that customers receive quality products and services.

Payment Options

Amazon.com.au offers several secure payment options, including credit cards, Amazon Pay, and bank transfers.

Loyalty Programs

Amazon's Prime subscription is its primary loyalty program, offering customers a range of benefits at a relatively low cost. However, the company does not have a traditional loyalty point system.

Customer Reviews and Community Involvement

Amazon.com.au's customer review system allows customers to rate and review products, providing valuable insights into the product's quality and usefulness. The company also participates in social responsibility initiatives and supports local communities.

Shipping and Costs

Amazon.com.au offers fast and reliable shipping across Australia. Shipping costs vary based on the product, seller, and location, but Amazon offers free shipping for orders over AUD 39. In conclusion, Amazon.com.au offers a large and diverse selection of products at competitive prices, with fast and reliable shipping and secure payment options. While customer service can be slow to respond, Amazon's reputation and stringent seller requirements ensure that customers receive quality products and services. Overall, Amazon.com.au is a great option for online shopping in Australia, offering excellent value for money and convenience.

Jini Jain Senior News Reporter

Hi, I'm Jini Reddy, an award-winning author and journalist from London. I'm best known for my two non-fiction books, Wanderland and Wild Times, both of which have received critical acclaim. Wanderland,...

Amazon Recent User Reviews

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Reviewer Name: Christian Wielebski

Review Submission Date: 01-11-2019

Review Title: My Experience with a Safety Household Ladder from Amazon
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Review Description: I recently purchased a safety household ladder from Amazon for my elderly mother. Unfortunately, the ladder arrived in a resealed box and was extremely dirty. It took my mother two hours to clean it, and we discovered that it had scratches and rust spots. It was disappointing to receive a ladder that was not in the condition I expected, especially since I had purchased a brand new product. Although returning the ladder was an option, it seemed like too much of a hassle. After being a loyal Amazon customer for 20 years, I was disappointed by my experience. I understand that mistakes can happen, but I expected better from a company that I have relied on for so long. I am now considering exploring other options for my future purchases. It's important to me to shop somewhere that I can trust and rely on. I wish all of you the best of luck with your own shopping experiences.

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Reviewer Name: brad jones

Review Submission Date: 01-11-2019

Review Title: They stole my money and blocked my account.
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Review Description: They accepted my payment and THEN advised me my account was blocked. Typically for these cheap money grubbers, they have no customer facing channels I can contact about this issue. When a vendor accept funds for items they have no intention of sending, they are committing a crime.....unless you're Amazon who of course, blame you for the issue and call it an innovative business model.

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Reviewer Name: VinylLPMonster

Review Submission Date: 01-11-2019

Review Title: More than 100 complaints lodged over 1…
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Review Description: More than 100 complaints lodged over 1 year to Amazon Australia about Couriers Please being assigned automatically more than 100 failed deliveries with false statements, lies about address non existent deliveries that never happened and they still use Couriers Please!

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Reviewer Name: Dawid Soroka

Review Submission Date: 01-11-2019

Review Title: Assessment of an Amazon Delivery Experience
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Review Description: This assessment concerns an Amazon delivery company. Unfortunately, out of eight parcels that were sent my way, only four of them were delivered to the correct location. The delivery person, who brought them to my doorstep, did not bother to use the intercom system to inform me of the delivery. This lack of communication is unacceptable. I only received a notification on my phone thirty minutes later, by which time someone had walked off with the items left on the footpath. This experience was frustrating, and I strongly suggest that the company reviews their delivery procedures and instructs their personnel to at least use the intercom when making deliveries.

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Reviewer Name: Gripeo IS A SCAM!

Review Submission Date: 01-11-2019

Review Title: We’ve Only had great experiences with Amazon Australia
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Review Description: We've never had any issues with Amazon, no matter which Amazon we shop at...recently we placed an order for some items we could only get from Amazon Australia. It was tricky as we couldn't find these items anywhere else in the world. We recieved them in perfect condition a week later, which was a great surprise as we expected them to take 3 weeks from Amazon in Australia. Thank you for a great experience.

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Reviewer Name: Chris

Review Submission Date: 01-11-2019

Review Title: Talk about dodgy brothers purchased a…
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Review Description: Talk about dodgy brothers purchased a toaster which would take three to five days to arrive, after twenty days still no toaster and a lame excuse it was lost in transit,got a refund after another week and went back to order it again with nearly the cost doubled by the same supplier, on my return reason was (customer returned it,)Not true! Some sort of scam. Goodbye Amazon!!!

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Reviewer Name: CLS

Review Submission Date: 01-11-2019

Review Title: Amazon: Good and safe place to buy.
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Review Description: Doing a lot more shopping from home since COVID. Initially eBay and some direct purchases from shops. Started with Amazon slowly and now buy frequently. Was unhappy with about 5 products and dealt with satisfactorily. Good and safe place to buy.

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Reviewer Name: Karen Irvine

Review Submission Date: 01-11-2019

Review Title: I ordered some items that cost about $100 and I waited a week just for them to be canceled for no explained reason
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Review Description: I ordered some items that cost about $100 and I waited about a week, with multiple delay's due to covid-19 and then after about 2 or 3 days of it sitting at a post office, I get a message saying that my order has been canceled and it will be refunded in the next 3-5 business days with no explanation as to why. The only reason why I am still with amazon is that I want my refund and I have already ordered something before this happened and I'm still waiting for that. As soon as I get my refund and package I will be deleting my amazon account.

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Reviewer Name: Edson D'Agostini

Review Submission Date: 01-11-2019

Review Title: Be careful with these criminals…
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Review Description: Be careful with these criminals stealing money from your accountcredit card without you even know about it. They steal your credit card and put it in the profile without you know it. And in the end they charge you on a monthly basis to keep this dismal services for you. This is a criminal organization operating in the whole world. Check your account before these criminals steal more than you have.

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Reviewer Name: Noelani smith

Review Submission Date: 01-11-2019

Review Title: CANNOT access my account
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Review Description: My shopping experience has been very positive. However about 10 days ago I was locked out of my account. I do not know why, appears to have been some suspicious activity. I have called Amazon three times over the past week. It's now been 9 days and I can't get in, can't access Prime and can't return an item that I need to. Further, there are a number of items I need to purchase.
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