Users Voice for Amazon

57% users rated Terrible
13% users rated Poor
0% users rated Average
2% users rated Very Good
28% users rated Excellent
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Review article published on: 27 Feb 2019

Last updated by on 05 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Oct 2022 3 3.6 4.8 4.2 4.7 2.5
Nov 2022 5 5 4.9 3.9 3.8 3
Dec 2022 1 1.8 5 5 5 5
Jan 2023 5 5 4.8 3.1 4.2 1.8
Mar 2023 1 3.4 5 5 5 5
Line Chart for Rating of peer stores

amazon.com.mx

airportparkingreservations.com

framesdirect.com

jomashop.com

everyplate.com

rakuten.com

Detailed Amazon Review by

Introduction

Amazon.com.mx is the Mexican version of Amazon, one of the most popular online shopping platforms globally. Amazon.com.mx was launched in 2015 in Mexico and has since then, become one of the major players in the online retail market space. The platform offers a wide range of products at competitive prices, and many people in Mexico have come to rely on it for their shopping needs.

Pros and Cons

Pros:
  • Reasonable pricing and value for money
  • Large product selection available
  • Easy navigation and search functionality
  • Fast and reliable shipping options
Cons:
  • Some products may not be available for shipping to all locations in Mexico
  • Inconsistent customer service support
  • Long delivery times for certain items

User Experience

The user experience on Amazon.com.mx is generally positive. The platform has a modern and easy-to-navigate design, and there is a clear search bar that allows users to find what they are looking for quickly. Product information is detailed and informative, including customer reviews, product specifications, and images. Checkout is straightforward, with various payment options available for customers to choose from.

Pricing and Value for Money

The pricing on Amazon.com.mx is competitive, and the platform offers different deals and promotions regularly, allowing customers to save money on their purchases. The platform also offers free shipping on eligible items, making it an attractive option for customers looking to save money on shipping fees.

Alternatives

There are several other online shopping platforms that users in Mexico can consider. Some of the most significant competitors to Amazon.com.mx include MercadoLibre, Walmart, and Liverpool. MercadoLibre, in particular, is a popular choice for online shoppers in Mexico, but Amazon.com.mx has quickly become a worthy competitor.

Customer Service

While Amazon.com.mx offers various channels for customer service support, such as phone, email, and chat, the quality of customer service support can be inconsistent. Some customers have reported long wait times, unhelpful representatives, and slow response times. However, other customers have reported positive experiences, with helpful representatives available to assist with queries.

Product Quality and Selection

Amazon.com.mx has a broad selection of products available, ranging from electronics and home appliances to clothing and accessories, making it a one-stop-shop for many online shoppers in Mexico. The quality of the products sold on the platform is generally up to par, with various well-known brands and products available.

Website Usability

The website is easy to navigate, and the search functionality works well. The product information on the platform is detailed, with images and customer reviews allowing users to make informed purchasing decisions. Overall, the website is well-designed, intuitive, and user-friendly.

Returns and Exchanges

Amazon.com.mx has a straightforward return and exchange policy, allowing customers to return items within specific time frames if they are not satisfied with their purchases. The platform offers refunds, exchanges, and replacement options, depending on the situation.

Promotions and Discounts

Amazon.com.mx regularly runs promotions and deals, allowing customers to save money on their purchases. These deals include lightning deals, daily deals, and prime exclusive deals, among others. The platform also offers various discount coupons and codes that customers can use at checkout.

Reputation

Amazon.com.mx has a good reputation, with many customers relying on the platform for their shopping needs. The platform has received positive reviews for its competitive pricing, extensive product selection, and reliable shipping options. However, some customers have reported negative experiences, particularly regarding customer service support.

Payment Options

Amazon.com.mx offers various payment options, including credit cards, debit cards, bank transfers, and gift cards. The platform also offers installment plans for certain purchases, allowing customers to spread the cost of big-ticket items over several payments.

Loyalty Programs

Amazon.com.mx offers a loyalty program called Amazon Prime, which provides members with free and discounted shipping options, access to exclusive deals, and other benefits. The program also includes access to various Amazon streaming services, such as Prime Video and Prime Music.

Customer Reviews

Customer reviews are an essential part of the Amazon.com.mx platform, allowing customers to leave feedback on products they have purchased. The review system helps other customers make informed purchasing decisions, and the platform takes customer reviews seriously, using them to improve its product selection and quality.

Community Involvement

Amazon.com.mx has various community involvement initiatives, such as its Amazon Smile program, which donates a portion of customers' purchases to charity. Additionally, the platform has a program that supports small and medium-sized businesses in Mexico.

Shipping and Costs

Amazon.com.mx offers various shipping options, with delivery times ranging from same-day to several days, depending on the item's location and availability. Shipping costs vary depending on the product's size, weight, and shipping location. However, the platform offers free shipping on eligible orders, making it an attractive option for many customers. In conclusion, Amazon.com.mx is a reliable and convenient shopping platform for customers in Mexico. The platform offers various products at competitive prices, and the website is user-friendly, with easy navigation and search functionality. However, inconsistent customer service support can be a drawback, and some products may not be available for shipping to all locations in Mexico. Nevertheless, Amazon.com.mx is an excellent option for customers looking for a wide selection of products at reasonable prices with fast and reliable shipping options.

Amazon Recent User Reviews

User Rating

5 stars

12

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Reviewer Name: Nestor Valenzuela

Review Submission Date: 2022-12-12

Review Title: No customer service number!!!
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Review Description: Amazon Mexico does not have a working customer service number. There was a mistake on the shipping address and because Amazon is handling the shipping directly, I was unable to contact anyone to make the change. So now somebody else is going to have the package.

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Reviewer Name: marcela

Review Submission Date: 2022-12-07

Review Title: my accout its been blocked and i cannot…
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Review Description: my accout its been blocked and i cannot access either to my orders or the account, on the telephone theyare clueless and dont know what to do, the money they took it already from the credit card but still no goods arrived at destination. horrible experiencei order the stuff on the 25 of november....

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Reviewer Name: Connie

Review Submission Date: 2022-10-18

Review Title: I have used Amazon Mexico for 2 years…
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Review Description: I have used Amazon Mexico for 2 years and until recently was totally satisfied with them. However, this month everything I ordered was returned by the courier service! I received nothing. DHL has always delivered my packages promptly and on time. Whoever they are now using doesn't even bother to deliver, they just return everything. So I guess I will be saving some money because there is no point ordering anything from Amazon if I can't receive it!

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Reviewer Name: Barry Kreisler

Review Submission Date: 2022-10-14

Review Title: I am about to cancel my Amazon prime
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Review Description: I am about to cancel my Amazon prime. Mx and also my us membership. I am currently residing in Mexicoand because of that the television service is essentially valueless. Do NOT bother signing up. You cannot get most US content and are much much much better off with Netflix. I just tried to watch the Bears game on Thursday night football without success. Amazon prime SUCKS!!!!

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Reviewer Name: Ale Bustillo

Review Submission Date: 2022-09-28

Review Title: Amazon Mexico IS IMPOSSIBLE TO CONTACT
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Review Description: It is absolutely impossible to contact customer service if you're logged out -- THEY HAVE NO WORKING PHONE NUMBER, NO CHAT, NO EMAIL, nothing!! Customer support on Twitter was useless and stopped answering after saying "so sorry, you need to wait until you travel back to your home city and retrieve your phone". Seriously????? Biggest company on Earth and can't even get around that? Don't worry -- the first thing I'll do when I get my phone is cancel my subscription

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Reviewer Name: UserDI

Review Submission Date: 2022-08-10

Review Title: Great experience
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Review Description: Shopping was easy and grate.

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Reviewer Name: J.B.

Review Submission Date: 2022-07-30

Review Title: Great company!
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Review Description: All my products have arrived on time, in very good conditions.Very recommendable.

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Reviewer Name: Yusaf Gani

Review Submission Date: 2022-04-12

Review Title: bad service
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Review Description: bad service. I had a credit on my account I used it to buy something and they blocked my account citing fraudulent activity. basically th have stolen almost 250£ from me in credit. I've sent proof of ownership of my cards and still they don't open the account and keep the money.

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Reviewer Name: Artur

Review Submission Date: 2021-12-22

Review Title: Won’t allow to publish fair review…
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Review Description: Won’t allow to publish fair review about the product just because it was written in English. Never in time. The quality of products is nothing like from Amazon US. Prices are not worth even spending time and especially their “prime” which is never in time. And you just ruin your mood writing to their corrupted mexican support which doesn’t speak english.

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Reviewer Name: Artur

Review Submission Date: 2021-12-22

Review Title: Won’t allow to publish fair review…
Customer Support   

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Review Description: Won’t allow to publish fair review about the product just because it was written in English. Never in time. The quality of products is nothing like from Amazon US. Prices are not worth even spending time and especially their “prime” which is never in time. And you just ruin your mood writing to their corrupted mexican support which doesn’t speak english.

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