Users Voice for Amazon

72% users rated Terrible
7% users rated Poor
1% users rated Average
2% users rated Very Good
18% users rated Excellent
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Review article published on: 04 Mar 2019

Last updated by on 05 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Nov 2022 5 1 5 4.4 5 5
Dec 2022 2.2 5 2 5 5 5
Jan 2023 5 1 5 4.1 4.5 2.7
Feb 2023 1.4 5 1 5 5 3
Mar 2023 1.9 5 5 5 5 5
Line Chart for Rating of peer stores

amazon.de

gearbest.com

amiclubwear.com

greenmangaming.com

cbazaar.com

banggood.com

Detailed Amazon Review by

Introduction

Amazon.de is the German subsidiary of the world's largest online retailer, Amazon.com. It was launched in 1998 and has since grown into a major e-commerce platform, serving millions of customers across Germany, Austria, and Switzerland. Amazon.de offers a wide range of products such as books, electronics, fashion, home and garden supplies, and groceries.

Pros and Cons

Pros:
  • Wide range of products: Amazon.de offers a vast selection of products across different categories, making it a one-stop-shop for all your shopping needs.
  • User-friendly interface: The website is easy to navigate, and its advanced search feature allows users to find products quickly and efficiently.
  • Fast and reliable delivery: Amazon.de offers fast and reliable delivery through its own logistics network and third-party partners.
  • Competitive pricing: Amazon.de consistently offers competitive pricing on its products, making it an attractive option for budget-conscious shoppers.
  • Excellent customer service: Amazon.de's customer service is renowned for its speed and efficiency, ensuring that customer queries and complaints are addressed promptly.
Cons:
  • Shipping costs: Delivery charges can add up quickly, especially for smaller orders or products sold by third-party sellers.
  • Delivery times: While Amazon.de's delivery is generally fast and reliable, there have been reports of delays and late deliveries in some cases.
  • Product authenticity: Some customers have reported receiving counterfeit or low-quality products, particularly from third-party sellers.

User Experience

Amazon.de's user experience is excellent, with a clean and easy-to-use interface. The website features intuitive navigation, an advanced search function, and personalized recommendations based on user's browsing and purchase history. The checkout process is straightforward, with multiple payment options available. Additionally, the mobile app is well-designed, allowing users to shop on-the-go seamlessly.

Pricing and Value for Money

Amazon.de is known for its competitive pricing, offering cost-effective solutions for items ranging from household essentials to luxury goods. Additionally, the website runs regular promotions and discounts, lowering prices even further. The value for money is also impressive, with Amazon.de's efficient delivery, customer service, and hassle-free returns policy ensuring customers get their money's worth.

Alternatives

While Amazon.de is a popular option, there are plenty of alternatives available for customers in Germany, Austria, and Switzerland. Some of these include:
  • eBay.de: a popular online auction site with a wide range of products.
  • MediaMarkt.de: a retailer specializing in electronics, appliances, and entertainment products.
  • Zalando.de: an online fashion retailer with a vast selection of clothing, footwear, and accessories.
  • Otto.de: a retailer with a diverse range of products, including fashion, electronics, home and garden, and more.

Customer Service

Amazon.de's customer service is exceptional, with a range of support options available to customers. This includes email, phone, and live chat support. The website also has a comprehensive FAQ section and a community forum where customers can ask questions and share their experiences. Additionally, Amazon.de's 30-day return policy is hassle-free, with easy returns and exchanges available.

Product Quality and Selection

Amazon.de offers a vast selection of products, ranging from budget to high-end options. The website has a robust system in place to ensure product quality, with detailed product descriptions, customer reviews, and ratings available. While third-party sellers are present on the website, Amazon.de has strict guidelines in place to ensure product authenticity and quality.

Website Usability

Amazon.de's website is user-friendly and easy to navigate, with a clean and simple interface. The search function is comprehensive, allowing users to filter results based on price range, brand, and other criteria. The product pages are well-designed, with images, videos, and product details prominently displayed. The checkout process is also straightforward, with multiple payment options available.

Returns and Exchanges

Amazon.de offers a 30-day return policy on most products, allowing customers to return items for a full refund or exchange. The process is simple and hassle-free, with customers able to initiate returns online or via phone. Additionally, Amazon.de offers free returns on most items, making it an attractive option for customers.

Promotions and Discounts

Amazon.de runs regular promotions and discounts, with deals available across different categories. These include daily deals, lightning deals, and seasonal sales. The website also offers special discounts for Prime members, including free shipping and access to exclusive deals.

Reputation

Amazon.de has a solid reputation for reliability, quality, and customer service. The company's commitment to customer satisfaction is reflected in its numerous awards and accolades. Amazon.de also has a strong social media presence and engages with customers on multiple platforms, further enhancing its reputation.

Payment Options

Amazon.de offers multiple payment options, including credit and debit cards, bank transfers, and Amazon Pay. Additionally, the website supports multiple currencies, allowing customers to shop from different regions without hassle.

Loyalty Programs

Amazon.de's loyalty program is Amazon Prime, which offers free shipping, access to exclusive deals and promotions, and other benefits. Prime members also have access to Amazon Prime Video, a popular streaming service featuring movies, TV shows, and original content.

Customer Reviews

Customer reviews are an integral part of Amazon.de's shopping experience, providing valuable feedback and insights into product quality and performance. The website features detailed customer reviews, ratings, and comments, with the option to filter reviews based on criteria such as helpfulness and relevance.

Community Involvement

Amazon.de is known for its community involvement, with the company supporting a range of social and environmental initiatives. This includes its Smile program, which allows customers to donate a portion of their purchase to a charity of their choice. Amazon.de also participates in various sustainability initiatives, focusing on reducing its carbon footprint and increasing energy efficiency.

Shipping and Costs

Amazon.de offers fast and reliable shipping, with multiple delivery options available. Customers can opt for standard delivery, express delivery, or same-day delivery, depending on their location and the product availability. Shipping costs vary based on the product, seller, and delivery option selected. Additionally, Amazon.de offers free shipping on eligible orders over a certain threshold, making it an attractive option for larger orders.

Amazon Recent User Reviews

User Rating

5 stars

21

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Reviewer Name: Max

Review Submission Date: 2023-02-08

Review Title: So popular for a reason...
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Review Description: Been using this site for ages and its my most relaible online shopping tool.Would be hard to live without it.

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Reviewer Name: Denis

Review Submission Date: 2023-02-03

Review Title: Bad customer service
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Review Description: After serveral years of satisfying experience with Amazon i had recently only problems with Amazon.Problem 1:Product was marked as delivered but i have never received it.Problem 2:After i have returned a pair of shoes to Amazon they complained that they didn't received the shoes.My leasson:Never buy anything anymore from Amazon!

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Reviewer Name: Frants Jørgensen

Review Submission Date: 2023-02-01

Review Title: Extremly slow handling of shipment for…
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Review Description: Extremly slow handling of shipment for eufy.com. I just get excuses from Them why they havn’t sent it yet.

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Reviewer Name: Hana Mawlad

Review Submission Date: 2023-01-30

Review Title: I ordered a bunch of books
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Review Description: I ordered a bunch of books, and they've been exposed to humidity and as a result showed up moist with pages sticking together. I am very unsatisfied and disappointed.It does not seem to be worth buying books on Amazon.de if this is how they are delivered.

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Reviewer Name: Azat Gataullin

Review Submission Date: 2023-01-26

Review Title: order is stolen
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Review Description: the status of the order is delivered - but I didn't get itIn fact, in the time of the delivery I was at home, but nobody contacted me. They just gave my order to some random dude and don't even specify who

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Reviewer Name: Mathias Elholm

Review Submission Date: 2023-01-18

Review Title: Received a wrong product
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Review Description: Received a wrong product. They will not refund me before I go through the struggle of sending the wrong delivery back and having me wait 21 business days for a refund.They made a mistake and keep my money hostage in their cash flow until I help them sort out their mistake. Completely BS.Mathias

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Reviewer Name: Raafat Halabiya

Review Submission Date: 2023-01-15

Review Title: Amazon was withdrawing from my bank…
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Review Description: Amazon was withdrawing from my bank account every month the amount of 7.99 euros without subscription and without my knowledge

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Reviewer Name: Vikki

Review Submission Date: 2023-01-10

Review Title: Shopping Cart Price Increases
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Review Description: I had a NordicTrack s22i in my shopping cart at €1949, I went to purchase it 6 hours later and yet again Amazon have applied another price increase and the item is now €2499. This is happening all too often on this stupid platform. I've used Amazon since the 90's and it was never like like this to start with.

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Reviewer Name: Dennis Blondell Decker

Review Submission Date: 2023-01-05

Review Title: Eligible for free delivery yet charged for delivery
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Review Description: I just bought items eligible for free delivery if the order was larger than EUR 39. I bought for way more than that, and the items being eligible for free delivery when proceeding through checkout were still charged for delivery. That is disingenuous. Looking through their help and support, I was just sent around in circles. Amazon has gotten worse in the last few years, and buying has become a painful experience. I am beginning to look for other places to shop.

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Reviewer Name: Erick

Review Submission Date: 2023-01-04

Review Title: CAUTION: LIES and FRAUD!!!
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Review Description: Unlike ".com" and ".com.au", the German Amazon is rife with lies, fraud, misleading promises and customer service reps. who seem to be trained to lie to you, just to get you off the chats or emails. Reading through the many other reviews, it seem it is normal for Amazon.de to deceive and lie to customers. I have being having months and months of problems, and very little ever gets done, apart from being lied to and mislead.