Users Voice for Amazon

78% users rated Terrible
6% users rated Poor
0% users rated Average
5% users rated Very Good
11% users rated Excellent
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Amazon Overall rating
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User Interface
Quality

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Review article published on: 06 Feb 2019

Last updated by on 05 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Nov 2022 5 4.2 4.1 2.8 4.2 2.7
Dec 2022 1 5 5 5 5 5
Jan 2023 5 3.3 3 3.4 4.1 4.6
Feb 2023 5 5 5 5 5 5
Mar 2023 1.9 5 5 5 5 5
Line Chart for Rating of peer stores

amazon.es

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eneba.com

fragrancex.com

pureformulas.com

priceline.com

Detailed Amazon Review by

Introduction

Amazon.es is the Spanish branch of the multinational e-commerce giant, Amazon. With its launch in 2011, Amazon.es has become the go-to marketplace for online shopping in Spain. The platform offers a wide range of products, including electronics, fashion items, books, household appliances, and more. In addition, Amazon's recognizable brand name and reputation have made it a trusted choice among consumers.

Pros and Cons

Pros: - Wide range of products - Competitive pricing - Convenient and secure payment options - Fast and reliable shipping - Excellent customer service Cons: - Limited product selection in certain categories - Shipping costs may be high for some items - Occasionally out of stock of popular items

User Experience

Amazon.es provides a user-friendly interface that is easy to navigate. The website is well organized and makes browsing and purchasing products a breeze. Additionally, the platform offers various payment options, including credit cards, PayPal, and gift cards, making the shopping experience convenient for everyone.

Pricing and Value for Money

Amazon.es offers competitive pricing compared to other online retailers in Spain. The platform regularly offers discounts and deals, making it an excellent choice for bargain hunters. Additionally, by joining Amazon Prime, users can access exclusive discounts and free shipping, making the service even more valuable.

Alternatives

While Amazon.es is the most popular online marketplace in Spain, there are several other platforms to consider, including El Corte Inglés, Carrefour, and Zalando.

Customer Service

Amazon.es offers exceptional customer service. The platform provides several options for contacting customer support, including email, live chat, and phone. Additionally, Amazon.es has a robust customer service policy, offering easy returns and exchanges for products within a specific period.

Product Quality and Selection

Amazon.es offers a vast selection of high-quality products. The platform features products from top brands and trusted sellers, ensuring that customers get the best value for their money. Additionally, Amazon.es has reviews and ratings from previous customers, providing valuable insight into product quality and reliability.

Website Usability

The Amazon.es website is user-friendly and easy to navigate. The platform's search function is smart, making it easy to find specific products. Additionally, the website loads quickly on a range of devices, including smartphones and tablets.

Returns and Exchanges

Amazon.es has a customer-friendly returns policy, allowing users to return or exchange products within 30 days of purchase. The platform provides a hassle-free returns process, with minimal requirements or conditions attached.

Promotions and Discounts

Amazon.es regularly features promotions and discounts on a range of products. Users can also sign up for Amazon Prime and access exclusive deals and free shipping on certain products. Amazon.es also features a "Today's Deals" section, offering time-limited discounts on select products.

Reputation

Amazon is a trusted brand known globally for its reliable service and high-quality products. Amazon.es has lived up to the company's reputation in Spain, offering exceptional service and delivering on its promises.

Payment Options

Amazon.es offers a range of convenient and secure payment options, including credit cards, PayPal, and gift cards. Users can also save their payment information for quick and easy checkout.

Loyalty Programs

Amazon Prime is Amazon's loyalty program, offering exclusive benefits for members. The service provides free shipping on select products, access to streaming services, and exclusive discounts and deals.

Customer Reviews

Amazon.es features customer reviews and ratings, providing valuable insights into product quality and reliability. The platform also encourages customers to leave reviews, contributing to a well-rounded picture of each product.

Community Involvement

Amazon.es participates in a range of community initiatives, including donations to local charities and supporting small businesses. The platform also has a commitment to environmental sustainability and has implemented a range of measures to reduce its carbon footprint.

Shipping and Costs

Amazon.es provides fast and reliable shipping options, with delivery times ranging from one to three days. The platform offers free shipping on select products for Amazon Prime members. Shipping rates vary by product and location, with some items attracting higher shipping costs. In conclusion, Amazon.es is a reliable and trustworthy platform for online shopping in Spain, offering a wide range of products and exceptional customer service. The platform provides competitive pricing and a hassle-free shopping experience, making it a top choice for consumers in Spain.

Amazon Recent User Reviews

User Rating

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Reviewer Name: Sergi

Review Submission Date: 2023-02-13

Review Title: Terrible service, you won't get your products
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Review Description: Orders get delays all the time, so be ready to wait an extra 3-4 days

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Reviewer Name: Mikhal Grau

Review Submission Date: 2023-02-09

Review Title: Amazon lockers do not exist
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Review Description: Amazon lockers do not exist, Customer Service to laugh, crap of a company

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Reviewer Name: Simon Paul England

Review Submission Date: 2023-01-30

Review Title: Worst delivery & customer service I…
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Review Description: Worst delivery & customer service I have ever encountered. All advisors contradict the last & requests to escalate the call/issue are never addressed. No-one seems to care. My order was on 21-01-23 & was promised to be here by 27-01-23. Now it is 05-02-23 of which I hold very little hope.......Awful.......

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Reviewer Name: Tindra Nalind

Review Submission Date: 2023-01-29

Review Title: I ordered many times from Amazon
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Review Description: I ordered many times from Amazon . es before and it used to be an ok experience. Now however it rarely works to get things delivered and the delivery workers are awfully rude. Yesterday the guy on the phone even yelled to me I shouldn’t live in Spain if my Spanish isn’t good enough to understand him when he was yelling at me. 9 out of 10 times customer service has been so bad it made me actually quit ordering things. Even though I’d really would need too. It’s awful to be treated so bad.

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Reviewer Name: Allan Bickerton

Review Submission Date: 2023-01-24

Review Title: All good from my point of view
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Review Description: I've never needed Amazon support/customer service so I can't comment on their capabilities but I am fully able to comment on their ordering and delivery service. Having used Amazon for many years, I have always been happy with the service. Easy to order on the web site and the deliveries have always arrived on the day they said it would. Always been packaged well and I have never had a damaged item.

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Reviewer Name: Pota

Review Submission Date: 2023-01-22

Review Title: Yes it was delivered 1 day late
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Review Description: Yes, it was delivered 1 day late but it was not why I left a 4 star rating, the 4 star comes because they are not so cheap anymore

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Reviewer Name: Mrs. barbara chapman

Review Submission Date: 2023-01-14

Review Title: Missing parcel
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Review Description: Was away over xmas came home card in door saying parcel in blue bin contacted courier they said thats where it was left e mailed amazon no answer on chat line tried and tried so got no where lost money on parcel as no one answered for refund put me off ordering from them again

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Reviewer Name: LANGTON

Review Submission Date: 2022-12-06

Review Title: Amazon as usual use the cheapest…
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Review Description: Amazon as usual use the cheapest courier companies to deliver what they sell, delivery companies lie, they say that they have delivered and item to keep their stats high, I am now sourcing my wares elsewhere and stopping using Amazon so much, greed has taken over because the owner wants to set up shop on Mars...

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Reviewer Name: Hanna Sieniuc

Review Submission Date: 2022-11-25

Review Title: I was baying order worth 210£
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Review Description: I was baying order worth 210£. My order and order my boyfriend should receive the same day. Courier was left orders in shed and left orders in wrong home address. We try to call a Amazon. They are told that will contact with driver and call back than. Thay are not call back. Any sorry any word about money back. I was lost 210£. Amazon it’s a very poor Company. You pay and don’t get your order. Terrible Company. Terrible drivers. It’s like big scam.

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Reviewer Name: Cataron

Review Submission Date: 2022-11-15

Review Title: Amazon.es order
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Review Description: It was the first time i used The amazon bussines account for a 30% first order discount i got on my email. The product got broke after just one week so i got a refund. The discount you will never get back as you can t return products bought using promo discounts. As it s like your fault it was a low quality product. Such stupidity. I don t recommend buying as i guess after some time will not even get a refund. It s just a money raising corporation.

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