Users Voice for Amazon

62% users rated Terrible
3% users rated Poor
4% users rated Average
4% users rated Very Good
26% users rated Excellent
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User Interface
Quality

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Review article published on: 05 Jul 2019

Last updated by on 05 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Nov 2022 5 1 3 4.2 4.2 3.9
Dec 2022 1 5 5 5 5 5
Jan 2023 5 4.9 1.8 3.6 3.3 3.1
Feb 2023 1 3 5 5 5 5
Mar 2023 4 5 5 5 5 5
Line Chart for Rating of peer stores

amazon.nl

boomf.com

rakuten.com

mahabis.com

patpat.com

jomashop.com

Detailed Amazon Review by

Introduction

Amazon.nl is a Dutch e-commerce platform operated by Amazon, one of the largest online retailers in the world. It offers a wide range of products, from electronics to books, and allows customers to shop across different categories with ease. Established in 2014, Amazon.nl has steadily grown to compete with other e-commerce giants in the Netherlands.

Pros and Cons

Pros:
  • Large selection of products
  • Competitive pricing
  • Fast and reliable shipping
  • Easy-to-use website interface
  • Flexible return policy
Cons:
  • Not all products are available for shipping to the Netherlands
  • Limited customer service options
  • Language interface is not always clear and translations can be inconsistent

User Experience

Amazon.nl offers a seamless shopping experience that is user-friendly and flexible. The website is well-designed and easy to navigate, with filtering options that allow customers to find what they need quickly. The interface is available in Dutch, which is a plus for local customers, but translations can be inconsistent at times. However, users can easily switch to the English version, which is more comprehensible.

Pricing and Value for Money

Amazon.nl offers competitive pricing on a wide range of products, making it a popular choice for bargain hunters. Additionally, Amazon often runs promotions and discounts to give customers even more value.

Alternatives

Some of Amazon.nl's main competitors in the Netherlands include Bol.com, Coolblue, and Wehkamp. These platforms offer similar products and services, but pricing and selection can vary. It's recommended that users compare the different options before making a purchase to ensure they are getting the best value for their money.

Customer Service

Amazon.nl offers reliable customer service to assist customers with their shopping queries. However, support options are limited, with no phone support available. Instead, customers can contact support through email, chat, or by submitting a ticket on the website.

Product Quality and Selection

Amazon.nl offers a huge selection of products, with a focus on electronics, books, and other household items. Product quality is generally high, but it's important to read reviews and check specifications before making a purchase to ensure a product meets your needs.

Website Usability

Amazon.nl offers a straightforward and easy-to-use website interface. Customers can easily navigate the different categories and filter through products to find what they're looking for quickly.

Returns and Exchanges

Amazon.nl offers a flexible return policy that allows customers to return items within 30 days of purchase. Items must be returned in new and unused condition, and customers are responsible for the return shipping costs. Refunds are typically processed within 3-5 business days.

Promotions and Discounts

Amazon.nl offers regular promotions and discounts on a range of products. Customers can keep an eye out for lightning deals, daily deals, and subscribe and save options to save even more on their purchases.

Reputation

Amazon is one of the most trusted e-commerce platforms in the world, and their reputation extends to Amazon.nl. The website is generally well-regarded, with customers praising its wide selection, competitive pricing and reliable delivery.

Payment Options

Amazon.nl accepts a range of payment options, including credit/debit cards, iDeal, and bank transfer. Additionally, customers can use Amazon gift cards or promotional codes to save on their purchases.

Loyalty Programs

Amazon.nl offers Prime membership, which provides members with benefits such as free and fast shipping, access to streaming services, and exclusive deals and discounts. Memberships can be paid annually or monthly.

Customer Reviews

Amazon.nl allows customers to leave reviews of products they have purchased, providing valuable insights into the quality and usability of each product. It's recommended that users read through reviews before making a purchase to ensure they are getting a product that meets their needs.

Community Involvement

Amazon.nl is involved in community initiatives, supporting local businesses and promoting sustainable practices. They also have a program aimed at helping young adults develop employment skills.

Shipping and Costs

Amazon.nl offers fast and reliable shipping on a wide range of products. Shipping costs vary depending on the product and location, but customers can access free shipping on eligible orders over €20. Prime members have access to free delivery on eligible items, with no minimum spend required. In conclusion, Amazon.nl provides customers with a comprehensive and convenient e-commerce experience, allowing them to shop a wide range of products at competitive prices. While there are some cons to the platform, such as limited customer service options and inconsistent translations, these are outweighed by the numerous pros, such as fast shipping and flexible return policy. Overall, Amazon.nl is a reliable and trustworthy platform for those looking for a convenient online shopping experience.

Amazon Recent User Reviews

User Rating

5 stars

11

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Reviewer Name: Marcus

Review Submission Date: 2023-01-22

Review Title: 2 orders
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Review Description: 2 orders, gone right but with delays on both for the shipping part

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Reviewer Name: Joerg Fritsch

Review Submission Date: 2022-12-29

Review Title: Disappointed with amazon.nl
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Review Description: Disappointed with amazon.nl. Ordered an item that was not OK. Received it on Dec 21. Send it back immediately. Tracking shows that they received it on Dec 24. Almost two weeks later I have no refund! Asking customer support they tell me to wait another three weeks! This is far below the standard and incomparable to amazon.de. If I order from amazon.de I get an eMail with the refund 2h after I dropped off the return goods at DHL!

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Reviewer Name: Steve Brown

Review Submission Date: 2022-10-08

Review Title: Amazon are now virtue…
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Review Description: Amazon are now virtue signalling,without irony,by claiming their delivery drivers cannot deliver any package that includes a vaping item without the recipient being in and providing photo ID. This is despite me paying by credit card and therefore being demonstrably over 18. At the same time,a vaping item bought from their platform but delivered by Royal Mail was simply popped through my letterbox. Moral:DO NOT BUY anything from Amazon if Amazon are to deliver. In fact,it's best to avoid buying anything from this behemoth.

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Reviewer Name: julia tichem

Review Submission Date: 2022-08-25

Review Title: Amazing
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Review Description: Amazing website with good products for low prices. Delivery is fast.

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Reviewer Name: Rob

Review Submission Date: 2022-07-28

Review Title: neat and easy to navigate
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Review Description: neat and easy to navigate, they have items i dont even dream about

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Reviewer Name: del

Review Submission Date: 2022-07-13

Review Title: Well when you use Dropit Hideit Loseit…
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Review Description: Well when amazon.nl use Dropit Hideit Loseit for their (missed) deliveries (go look at their Trustpilot ratings wow) and they have no option to "Contact the seller" which is Amazon SARL, and they have ZERO options to say I did NOT receive my fu*king 2nd package in a week then THEY should not be allowed to trade and I'm going to make sure that EVERYONE and their fu*king brothers uncle knows it.PRIME? haha what a fu*king joke, cancelling that first thing in the morning as well.

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Reviewer Name: Sorn

Review Submission Date: 2022-05-31

Review Title: Best selection, checkout, delivery and prices
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Review Description: Amazon has the best selection, easy checkout, super fast delivery and fair prices. It's my go-to website for shopping.

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Reviewer Name: Leonardo Orozco

Review Submission Date: 2022-05-02

Review Title: Very bad service for Prime at…
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Review Description: Very bad service for Prime at Amazon.nl, products are 99.9 % of the time late, very late! Note worth paying for Amazon prime in The Netherlands, you are not prioritized.

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Reviewer Name: Hannah

Review Submission Date: 2022-04-25

Review Title: Slow refund process
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Review Description: Return a book on 11th April, tracking link shows that it was delivered on 12th April and still NO REFUND until now. Very slow return & refund process comparing with other shopping platforms. Once it has your money, it will try to keep the money as long as possible.edit: I contacted the CS, they replied very quickly and helpful, money sent back to me within a day. CS of Amazon NL always replies the email fast.

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Reviewer Name: michiel

Review Submission Date: 2022-04-08

Review Title: Fraudulent offer of apple gift cards
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Review Description: Bought an Apple gift card, that should have given 10% extra, but it did not. Amazon has single sidedly closed the case and Apple does not care.

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