My Personal Experience
On May 17, 2023, armed with a quest for quality skincare, I embarked on this digital shopping journey, selecting the renowned CeraVe PM Facial Moisturizing Lotion
as my initial purchase. Through a series of chronological tables, I will provide insights into my experiences with Amazon Singapore's
Customer Service, Delivery Timeliness, Reliability, Product Quality, and the user interface of their App & Website.
Day 1 - May 17, 2023: Exploring Amazon Singapore
On the first day of my Amazon Singapore journey, I explored the website and was immediately impressed by its easy navigation and the vast selection of products. After careful consideration, I chose the CeraVe PM Facial Moisturizing Lotion
, largely based on positive product reviews that instilled confidence in my selection.
|Morning||Browsing the Website||Easy navigation, vast product selection|
|Afternoon||Product Selection||Chose CeraVe PM Lotion based on reviews|
|Evening||Checking Reviews||Positive product reviews reassured my choice|
Day 2 - May 18, 2023: Placing the Order
Day two marked the moment I decided to make my purchase. The order placement process was smooth and straightforward, ensuring a hassle-free checkout. Shortly after, I received confirmation of my order and access to tracking information. However, concerns about the delivery timeline prompted me to contact customer service.
|Morning||Order Placement||Smooth and straightforward checkout process|
|Afternoon||Confirmation & Tracking||Received order confirmation & tracking info|
|Evening||Customer Service Inquiry||Contacted CS regarding delivery concerns|
Day 4 - May 20, 2023: Customer Service Experience
By day four, I had received a prompt and helpful response from Amazon Singapore's customer service regarding my delivery concerns. The efficient handling of my issue left me reassured, and I was pleased with the level of customer support provided.
|Morning||CS Response||Received a prompt and helpful response|
|Afternoon||Issue Resolution||Delivery concerns addressed satisfactorily|
|Evening||Customer Satisfaction||Pleased with CS responsiveness and support|
Day 6 - May 22, 2023: Delivery and Product Quality
Two days later, my eagerly awaited package arrived ahead of schedule, reflecting Amazon Singapore's commitment to timely delivery. Upon unboxing, I found the product in perfect condition, meeting my expectations. The initial usage of CeraVe PM Lotion further reinforced its quality.
|Morning||Delivery Arrival||Package arrived ahead of schedule|
|Afternoon||Unboxing & Inspection||Product in perfect condition, as expected|
|Evening||Initial Usage||CeraVe PM Lotion lived up to its reputation|
Day 8 - May 24, 2023: App & Website Experience
On the eighth day of my journey, I decided to explore Amazon Singapore's app. I found it easy to download and install, and its user-friendly interface made navigation a breeze. Moreover, I compared the website and app, both of which proved efficient for shopping, ensuring a seamless shopping experience.
|Morning||App Installation||Downloaded the Amazon Singapore App|
|Afternoon||App Navigation||User-friendly interface, easy to browse|
|Evening||Website Comparison||Website equally efficient for shopping|
Overall, Amazon Singapore's commitment to providing a user-friendly platform, timely deliveries, responsive customer service, and high-quality products has left me extremely satisfied with my shopping experience. It's clear that Amazon Singapore has set a high standard for online shopping in the Lion City.