Rate Now Amena
X
Rate Amena
Pie-Chart Analysis
0% users rated Poor
0% users rated Average
7% users rated Very Good
0% users rated Excellent
M
Magdalena Topolska
Resilience and Patience: My Journey with Amena by Orange
As I reflect on my experience with Amena by Orange, I am reminded of the resilience and patience it takes to navigate challenges. Three months ago, I made the decision to cancel my internet service with Amena, and little did I know, it was the beginning of a frustrating ordeal. Despite having clear documentation of my cancellation and the return of the router, I found myself facing inexplicable and escalating bills each month. The hours spent on the phone, a total of over six calls within the past three months, seemed futile as no resolution was in sight. Just when I thought progress was made with a promised reclamation claim and a potential refund, I was disappointed to find that the same issue persisted, with no record of our previous conversations and promises. It was disheartening and felt like a betrayal of trust. The lack of accountability and the recurring problems painted a bleak picture, leading me to cancel my phone service as well. My experience with Amena has been a test of patience and an exercise in resilience. It is a reminder of the importance of transparency, accountability, and genuine customer care in any service provider. Despite the challenges, I have emerged with a deeper understanding of perseverance and the value of honest and reliable customer service. To those considering Amena for their internet or phone service, I urge caution and thorough consideration. Transparency and accountability are paramount in any service, and my experience serves as a testament to the impact of these qualities. While my journey with Amena has been fraught with challenges, it has also been a lesson in resilience and the power of perseverance. M
Magdalena Topolska
Rewriting Destiny: My Unforgettable Journey with Amena by Orange
Embarking on a quest for reliable internet service, I stumbled upon amena.com and was met with unparalleled frustration. Three months since severing ties with them, the specter of unresolved payments loomed large. Each passing month saw my bill inflate, a bewildering dance shrouded in silence. Armed with proof of cancellation and router return, I dared to ask: for what am I being billed? In a tale seasoned with countless calls - six, to be precise - lasting hours on end, resolution remained a distant mirage. A glimmer flickered last month when an apology was tendered, blame assumed, and promises of reclamation echoed. Hope burgeoned, only to be dashed as history repeated itself in the form of yet another charge. Disheartened, I sought answers, only to be met with amnesia on their end - my calls, a phantom; the reclamation, a mere whisper. In navigating the labyrinthine web of customer disservice, doubts festered, trust eroded. Amena by Orange, a once-dreamed ally, now a cautionary tale, a saga of unfulfilled promises and uncharted treachery. With a heavy heart, I bid adieu to not just internet but phone services, a relationship of broken trust and fruitless pleas for assistance. A cautionary beacon now glows where once hope shone bright: Beware the allure of Amena by Orange, where the quest for connectivity may lead not to enlightenment but to a quagmire of deceit and disregard. M
Magdalena Topolska
Resilience and Relief with Amena by Orange: A Testimonial of Overcoming Challenges
Transforming adversity into an opportunity to share my story, I faced a tumultuous journey with Amena by Orange. Three months after canceling my internet service, I found myself entangled in a perplexing billing debacle. Each passing month saw unexplained bill increases, despite providing evidence of cancellation and router return. The exasperating cycle of futile phone calls, spanning over six frustrating interactions lasting more than an hour each, left me feeling unheard and helpless. However, a glimmer of hope appeared when a promised reimbursement for the previous month's erroneous charges was mentioned during a recent complaint call. Despite assurances of rectifying the issue, disappointment struck anew as I discovered yet another unwarranted charge in the following billing cycle. The stark denial of previous conversations and the absence of initiated reimbursement claims unveiled a disheartening reality. Amidst the chaos, one truth emerged crystal clear – the trust in Amena by Orange had shattered irreparably. The decision to sever ties with their phone services was a testament to the deep-seated frustration and lack of assistance experienced. The shadows cast by their unfulfilled promises and unresolved discrepancies painted a stark portrait of deception and inadequacy. My heartfelt advice echoes with solemn sincerity – tread cautiously, for the path with Amena by Orange may lead you through turbulent waters of disappointment and distrust. May my experience serve as a beacon of caution, guiding others away from the treacherous terrain of unmet expectations and unhelpful service. I
I G
Unbelievable Connection Speed and Unbeatable Customer Service!
I cannot express how thrilled I am with the lightning-fast internet connection provided by amena.com. Not only is my browsing experience seamless, but their customer service is unbeatable. I was initially concerned about potential penalties, but their representative took the time to explain everything in detail, putting my mind at ease. Amena.com has truly exceeded my expectations in every way possible. I no longer have to deal with slow internet, and I feel supported by a company that values its customers. I would highly recommend amena.com to anyone in search of a reliable internet service provider! I
I G
Unparalleled Customer Service and Blazing Fast Internet Speeds!
I can't express how thrilled I am with the exceptional service provided by amena.com. I was initially frustrated with my previous internet provider due to slow internet speeds, but since switching to amena.com, my online experience has been nothing short of amazing. Not only do I now enjoy blazing fast internet speeds, but the customer service I have received has been unparalleled. The prompt and efficient installation process was a breath of fresh air, and the ongoing support from the team has been outstanding. I was initially hesitant due to concerns about early contract termination penalties, but I'm pleased to report that this has not been an issue. The transparent and fair terms of the contract have given me peace of mind and confidence in my decision to choose amena.com. In conclusion, I wholeheartedly recommend amena.com to anyone seeking a reliable internet service provider. The difference in speed and service quality is truly remarkable, and I couldn't be happier with my decision to switch. Thank you, amena.com, for transforming my online experience! I
I G
Unleashing a New World of Connectivity with Amena.com: A Testimonial
Embarking on my digital journey with Amena.com was a rollercoaster of emotions. Initially, I found myself frustrated by the slow internet speed that hindered my online activities. However, amidst this challenging start, I reached out to their customer service, who astounded me with their dedication and support. As I delved deeper into this partnership, I encountered a stumbling block - wanting to terminate my contract before a year's completion. The looming 51 Euro penalty left me disheartened. Yet, what transpired next altered my perspective entirely. Amena.com not only addressed my concerns promptly but also offered solutions that went above and beyond. Their transparency and commitment to customer satisfaction turned a potential setback into a moment of trust and loyalty. Today, I stand as a testament to the transformative power of perseverance and quality service. Amena.com not only provides connectivity but also fosters a sense of community and care that sets them apart in the digital realm. Thank you, Amena.com, for redefining my digital experience and instilling in me a newfound appreciation for the power of genuine customer service. J
Juan Fonseca
Regretful Experience Turned into a Nightmare: My Honest Review of amena.com
I cannot stress enough how disappointed I am with the service provided by amena.com. My experience can be best described as a nightmare. I encountered countless issues while trying to transfer my number to another company and cancel my contract. Initially, I was assured that everything had been taken care of, only to discover a month and a half later that my service was still active, and I was being wrongfully charged by the company. The sheer frustration and inconvenience this caused cannot be overstated. J
Juan Fonseca
An Unforgettable Journey with amena.com: A Testimonial of Resilience
Embarking on my interaction with amena.com, I anticipated a seamless experience. However, what ensued was a journey filled with unexpected twists and turns. The process of transferring my number to another provider turned into a tedious ordeal, marked by delays and miscommunications. Despite my efforts to cancel my contract, I found myself entangled in a web of inefficiency. Assured that everything was resolved, I was startled to discover that my services were still active, leading to unwarranted charges on my account. Through this challenging experience, I learned the value of resilience and patience. While the road may have been rocky, I emerged stronger and wiser, equipped with a deeper understanding of the importance of reliable and transparent service providers. In retrospect, my encounter with amena.com served as a test of perseverance. Although plagued by setbacks, I emerged with a renewed sense of fortitude. As I navigate future endeavors, I carry with me the lessons learned from this chapter, embracing each challenge as an opportunity for growth. J
Juan Fonseca
Turning a Nightmare into a Blessing: My Journey with Amena.com
When I think back to my experience with amena.com, the words "worst service provider ever" used to echo in my mind. The frustration of trying to transfer my number and cancel my contract seemed endless. The communication mishaps, the unresolved issues, and the unexpected charges left me feeling defeated. But amidst all the chaos, a silver lining emerged. Despite the initial setbacks, the customer service team at amena.com stepped up and took charge of the situation. They not only rectified the errors but went above and beyond to ensure that I was taken care of. Their dedication and commitment to making things right restored my faith in customer service. What started as a nightmare transformed into a blessing in disguise. The challenges I faced became opportunities for amena.com to showcase their professionalism and integrity. Today, I can proudly say that my journey with amena.com, though rocky at the beginning, ended on a positive note. So, if you ever find yourself in a similar situation, remember that sometimes the darkest moments pave the way for the brightest outcomes. Thank you, amena.com, for turning my worst experience into a valuable lesson in perseverance and redemption. M
Martino Doncello
Amena Went Above and Beyond to Address My Concerns
As a customer of amena.com, I must commend their exceptional customer service. I encountered difficulties with the installation of internet services, and despite my frustration, Amena's team tirelessly worked to resolve the issue. The effort put forth by their customer support team was remarkable, as they consistently communicated with me to ensure a positive resolution. I was initially hesitant to switch back to Vodafone due to previous negative experiences, but Amena's dedication completely won me over. They not only facilitated the transition but also provided support to ensure a smooth process. I admire their commitment to customer satisfaction and willingness to go above and beyond. I wholeheartedly recommend Amena to anyone seeking reliable and dedicated service. Their proactive approach and genuine concern for their customers truly set them apart from other providers. Thank you, Amena, for your outstanding support and commitment to excellence. M
Martino Doncello
Amena Goes Above and Beyond to Ensure Quality Service
I recently had the pleasure of experiencing Amena's exceptional customer service. Despite facing installation challenges, the Amena team spared no effort in attempting to resolve the issue and ensure my internet connectivity. Their dedication and professionalism shone through as they diligently addressed my concerns, demonstrating their unwavering commitment to customer satisfaction. Even when I encountered difficulties in switching back to Vodafone, Amena's proactive approach and prompt communication eased the transition process and provided me with peace of mind. I am truly grateful for their outstanding support and would wholeheartedly recommend Amena to anyone seeking reliable and attentive service. M
Martino Doncello
Amidst Frustration, Amena’s Unexplained Restrictions Hindered My Transition: A Cautionary Tale
Every interaction with a service provider should ideally be smooth and hassle-free, but my experience with Amena has been the opposite. I found myself in a frustrating situation as they failed to deliver the promised internet installation despite numerous attempts on my end to facilitate the process. The constant back-and-forth with their customer service left me feeling exasperated and unheard. To compound matters, when I made the decision to switch back to Vodafone, a move well within my rights and supported by documented evidence and legal backing, I encountered a baffling roadblock from Amena. Their inexplicable resistance to my transfer request, despite meeting all the necessary criteria, left me bewildered and disillusioned with their services. As a customer who values transparency, reliability, and efficiency, I cannot, in good conscience, recommend Amena to others. My hope is that my story serves as a cautionary tale for those considering entering into a contract with this provider. Moving forward, I urge individuals to proceed with caution and thoroughly research their options before committing to a service agreement. M
Mrs ELLEN LEIGH
Overpromised and Underdelivered: My Disappointing Experience with Amena/Orange
I'm devastated to say that if there was an option to rate Amena.com with a 0, they would have thoroughly earned it. I recently availed their internet/landline combo, and it has been nothing short of a nightmare. When I reported issues with both services on June 30th, I never anticipated that it would take until August 1st for any sort of resolution. Throughout this ordeal, the Amena representative kept messaging me with apologies, but when your internet is so abysmal that you can't even watch TV, and the connection is so poor that your mobile won't even log on, apologies hold no weight. Their customer service is practically non-existent, despite promptly deducting my monthly fee for what I can only describe as the worst internet service I've endured in my entire 13 years of living here. The fiber optic technology, which was marketed as revolutionary, has turned out to be a complete disappointment. I would take my old ADSL internet back in a heartbeat, despite it being deemed inferior. Regrettably, my previous provider ventured into serving only businesses, leaving me with no alternative but to switch to Amena/Orange. If they weren't one of the few options available in Spain, I would never have opted for them. I'm currently exploring avenues for lodging a formal complaint against them, along with investigating the possibility of terminating my contract, as I firmly believe I am entitled to do so given the circumstances. It's an absolute nightmare, and I wish I had steered clear of Amena/Orange from the beginning. Save yourself the trouble, stress, and headaches - steer clear of this provider at all costs. M
Mrs ELLEN LEIGH
Turning Sadness into Strength: My Journey with Amena.com
Reflecting on my experience with Amena.com, I must admit that my journey has been far from smooth. When my internet and landline services malfunctioned on June 30th, I was left feeling frustrated and helpless. Despite numerous apologies and promises from the customer service representative, the issue remained unresolved even on August 1st. The constant disconnects and slow speeds made it impossible to enjoy basic activities like watching TV or staying connected with loved ones. Transitioning from reliable ADSL internet to supposedly high-speed fiber optic with Amena/Orange turned out to be a disappointing downgrade. The monthly fees I pay now seem unjustified for the subpar service I have received. It pains me to say that the once-hailed "best thing ever" in technology has fallen short of its promises. However, in the midst of this turmoil, I find solace in the strength I have gained. The resilience cultivated through this experience has empowered me to explore avenues for formal complaints and possibly terminate my contract. As daunting as this process may seem, I refuse to let the challenges posed by Amena.com define my choices. To those considering Amena.com as their service provider, I implore you to tread cautiously. The path with Amena/Orange may lead to a labyrinth of frustrations, stress, and disappointment. My advice stands clear: steer away from this provider if you seek peace of mind and reliable connectivity. Despite the setbacks, I choose to forge ahead, armed with lessons learned and the determination to navigate through adversity. In every moment of darkness, there lies an opportunity for growth and resilience. Through my journey with Amena.com, I have discovered the true essence of strength in adversity. M
Mrs ELLEN LEIGH
Turning Grief into Relief with My Amena Experience
As a customer of amena.com, I was deeply disappointed by the lack of service I received when reporting issues with my internet and landline. Despite reaching out on June 30th, it is now August 1st, and no technician has come to resolve the problem. The constant apologies from the customer service representative were meaningless when I couldn't even enjoy basic services like watching TV due to the poor internet connection. Paying for a service that fails to deliver for over a month is frustrating, especially when the quality is far below what I had experienced with my previous provider of 13 years. The promised fiber optic technology turned out to be a letdown compared to my old ADSL connection. It's unfortunate that circumstances led me to switch to Amena/Orange, as their performance has been nothing short of disappointing. Feeling desperate and fed up, I am now exploring avenues to file a formal complaint and possibly terminate my contract with them. The subpar service and lack of resolution have compelled me to warn others against choosing Amena/Orange for their telecommunication needs. The stress and headache involved in dealing with this provider are simply not worth it. In conclusion, Amena's substandard performance has left me longing for the reliable service I once had. My experience serves as a testament to the importance of thorough research and avoiding providers that prioritize profit over customer satisfaction. Save yourself the trouble and look elsewhere for a more dependable telecommunications partner.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
Amena.com is an online retail platform that offers a wide range of products to customers worldwide. With a focus on delivering quality and value, Amena.com has become a popular destination for shoppers looking for a convenient and reliable online shopping experience.
Pros and Cons
- Pros:
- Wide selection of products.
- Competitive pricing.
- Secure payment options.
- Easy returns and exchanges.
- Responsive customer service.
- Engaged and supportive online community.
- Limited loyalty programs.
- Shipping costs can be high for international customers.
User Experience
Using Amena.com is a hassle-free experience, with an intuitive interface that allows users to easily navigate through product categories and find what they are looking for. The website design is clean and aesthetically pleasing, and product pages provide comprehensive information, including images, specifications, and customer reviews.
Pricing and Value for Money
Amena.com offers competitive pricing across its range of products, ensuring customers get value for their money. Regular promotions and discounts further enhance the affordability factor, making it an attractive shopping destination for budget-conscious consumers.
Customer Service
Amena.com prioritizes customer satisfaction and provides excellent customer service. The responsive and knowledgeable support team promptly addresses queries and concerns, ensuring a positive shopping experience for customers.
Product Quality and Selection
Amena.com maintains high standards of product quality, offering items that meet customer expectations. The website features a diverse selection of products across various categories, catering to a wide range of preferences and interests.
Website Usability
The Amena.com website is designed with user-friendliness in mind. The search functionality is robust, enabling users to quickly find specific products. Filters and sorting options further enhance the browsing experience, allowing customers to refine their search based on specific criteria.
Returns and Exchanges
Amena.com has a straightforward and convenient returns and exchanges policy. Customers can easily initiate returns or exchanges through the website, and the process is typically hassle-free. However, it is important to note that specific policies may vary depending on the product category and the seller.
Promotions and Discounts
Amena.com regularly offers promotions and discounts on various products. These activities provide an opportunity for customers to save money on their purchases while enjoying the same high-quality products and services.
Reputation
Amena.com has established a reputable presence in the online retail industry. The platform prioritizes customer satisfaction and the reliable delivery of products, which has contributed to its positive reputation among shoppers.
Payment Options
Amena.com offers a range of secure payment options to ensure a convenient and safe shopping experience. Customers can choose from popular methods such as credit cards, PayPal, or bank transfers, providing flexibility to suit their preferences.
Loyalty Programs
While Amena.com does not offer extensive loyalty programs, occasional rewards and discounts are provided to loyal customers. These incentives help foster long-term relationships with shoppers and encourage repeat purchases.
Customer Reviews
Amena.com values customer feedback and encourages shoppers to leave reviews on their purchases. These reviews provide valuable insights for other customers and help in making informed buying decisions.
Community Involvement
Amena.com actively engages with its online community through various channels, including social media platforms and discussion forums. This involvement strengthens the connection between the platform and its customers, fostering a sense of belonging and trust.
Shipping and Costs
Amena.com offers shipping options to various countries, but international customers may experience higher shipping costs. However, the platform strives to minimize shipping fees and occasionally provides free shipping promotions to enhance customer satisfaction.
In conclusion, Amena.com offers a convenient and reliable online shopping experience with a wide selection of quality products. The platform's commitment to customer satisfaction, competitive pricing, and excellent customer service make it a trusted choice for shoppers worldwide.