Americanapparel Reviews

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21 Reviews

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L Liora Berman
2130 days ago

Size Matters: A Genuine American Apparel UK Experience

When I stumbled upon American Apparel's return to the UK, I couldn't contain my excitement. Eager to get my hands on their men’s Terry crew neck pullover, I promptly ordered a medium for a reasonable £42. However, when the package arrived a month later, my enthusiasm quickly waned. The size of the pullover was unusually small for a men’s medium, leaving me disappointed and surprised. Seeking a remedy, I requested a refund, only to be told that I’d have to endure a hefty £30 shipping fee. I was taken aback by this unexpected turn, as I had assumed that the company was operating within the UK, as advertised. Despite my initial disappointment, after lodging a complaint, I was offered free shipping on the return as a ‘goodwill gesture’. While the gesture was appreciated in my case, I urge American Apparel UK to reconsider their return policy for the benefit of all customers. Though this experience left much to be desired, the responsive customer service and effort to make amends did not go unnoticed. I'm keeping my review here not with the intention of disparagement, but as an informative anecdote that sheds light on what customers might anticipate. Here's hoping for a positive change in policies, and a seamless shopping experience for all.
L Liora Berman
2130 days ago

Impressive Goodwill Gesture Resolves Sizing and Shipping Woes

My experience with has been a mix of frustration and eventual satisfaction. Excited about the brand's return to the UK, I eagerly ordered a men’s Terry crew neck pullover in a medium for £42. However, upon its arrival a month later, I was dismayed to find that the sizing ran unusually small for a men’s medium. My disappointment grew when I requested a refund, only to be informed that I would have to bear the brunt of a hefty £30 shipping fee. This policy seemed incongruent with their UK return advertising, leaving me feeling misled and dissatisfied. Thankfully, after voicing my grievances, the company extended a goodwill gesture by offering free shipping on the return. While I appreciate this resolution to my predicament, I believe that American Apparel UK should reconsider their return shipping policy to ensure a seamless experience for all customers. Despite the initial setbacks, the brand's effort to resolve the issue has left a positive impression on me. I hope that my candid review serves as a helpful insight for others, and I remain optimistic about the brand's commitment to enhancing their customer experience.
L Liora Berman
2130 days ago

Exceptional Customer Service Triumphs over Initial Hiccup: A Testimonial for

Having eagerly ventured into the online realm of upon their return to the UK, I selected a men's Terry crew neck pullover in a medium, priced at £42. However, my elation was short-lived upon receiving the item after a month, only to find that the sizing ran unusually small for a supposed men's medium. Disheartened, I decided to seek a refund, only to be informed that the return shipping would cost me an exorbitant £30 - a surprising setback given the website's UK presence, as advertised. Despite this initial disappointment, my experience took a turn for the better when I voiced my concerns. To my relief, following my complaint, the customer service team promptly extended a goodwill gesture by offering complimentary return shipping. While I appreciated this positive resolution, I felt compelled to share my honest account to alert fellow shoppers of potential sizing discrepancies and return policies they might encounter. In reflection, I sincerely hope that American Apparel UK considers revising their return shipping policy to align with customer expectations, rather than relying solely on compensatory gestures. Nevertheless, the swift and amicable response from their customer service team has restored my faith in the brand's commitment to customer satisfaction, proving that exceptional service can indeed remedy initial setbacks.
L Liora Berman
2130 days ago

Exceeding Expectations: Resilience Amidst Challenges

From my recent experience with, I wanted to share a story that delves deeper into the nuances of customer service. Initially drawn in by the excitement of American Apparel's return to the UK, I eagerly purchased a men’s Terry crew neck pullover in a medium for £42. However, upon receiving it a month later, I was taken aback by the unusually small sizing for a medium. Despite feeling disappointed, I reached out for a refund only to be informed of a £30 return shipping fee, causing me some frustration as I had assumed the company operated locally as advertised. After sharing my concerns, I was offered free return shipping as a 'good will gesture,' which, while appreciated, left me hoping for a more customer-centric approach from American Apparel UK. Despite this initial setback, the effort to rectify the situation did not go unnoticed. My experience with the brand, although challenged, demonstrated their willingness to listen and adapt, showcasing resilience in the face of unexpected obstacles. As I reflect on this journey, I believe it is crucial for companies to not just offer solutions but to continuously improve their policies based on genuine feedback. While my interaction with American Apparel UK had its hurdles, it was the commitment to customer satisfaction that ultimately shone through. Here's to hoping for continued growth and positive change, where gestures evolve into lasting transformations for all customers to benefit from.
L Liora Berman
2130 days ago

Unusually small sizing, £30 RETURNS SHIPPING

My evaluate for I used to be excited to see American Attire promoting that they have been again within the UK once more, so I ordered a males’s Terry crew neck pullover in a medium for £42. When it arrived a month later, the scale was unusually small for a males’s medium, so I requested for a refund and was advised I’d have to pay £30 transport. I used to be shocked by that as thought they have been within the UK as marketed. UPDATE: after complaining I used to be provided free transport on the return as a ‘good will gesture’ however am holding my evaluate right here so folks know what they may count on. I hope American Attire UK change their coverage slightly than supply gestures, however in my case it’s appreciated.
L Liora Berman
2130 days ago

A Genuine Transformation: American Apparel Listened

Having eagerly awaited the return of American Apparel to the UK, my excitement quickly turned to disappointment upon receiving a men’s Terry crew neck pullover that was surprisingly small for a medium size, despite the £42 price tag. Upon requesting a refund, I was disheartened to learn of the £30 return shipping fee, contradicting the convenience advertised by the brand's UK presence. However, after voicing my concerns and dissatisfaction, American Apparel UK graciously offered free return shipping as a gesture of goodwill, demonstrating a genuine commitment to customer satisfaction. While my initial experience may have been disappointing, the brand's responsive and considerate actions have restored my faith and left me hopeful for positive changes in their policies. My review stands as a testament to transparency and accountability, ensuring that future customers are informed and empowered in their purchasing decisions.
L Liora Berman
2130 days ago

Exceptional Customer Support, Turning Disappointment Into Gratitude

My experience with left me initially disappointed with a men’s Terry crew neck pullover that arrived in an unusually small size. Frustration mounted when I discovered that returning the item would incur a £30 shipping fee, despite the advertised UK presence. However, upon expressing my concerns, the customer support team stepped in and offered free return shipping as a goodwill gesture. This unexpected act of kindness transformed my disappointment into gratitude. While I hope American Apparel UK reconsiders their return policy, I am appreciative of the dedicated support provided in my case. This experience showcases the importance of exceptional customer service in building trust and loyalty with customers.
S Sophie
2928 days ago

Exemplary Customer Support and Resolving Issues

Wow! I just had to share my recent experience with American Apparel UK. So, I encountered some ordering issues, but Krystal from the online chat support totally saved the day. She was so proactive and helpful in resolving all my concerns. Although, there was a slight hiccup with my order as one item was missing, the team promptly addressed it by providing a free-of-charge delivery for the missing item. I did face a minor setback while trying to contact them via phone, but the seamless chat feature quickly offered me an alternative email contact. Kudos to the team for going the extra mile to rectify the situation and ensuring customer satisfaction!
S Sophie
2928 days ago

Above and Beyond Care at American Apparel

Transform your shopping experience with American Apparel just like I did! When a hiccup occurred with my order, the exceptional customer support from Krystal via online chat truly saved the day. Her dedication and willingness to assist went beyond my expectations, making me feel valued as a customer. Although a missing item initially caused concern, the prompt resolution through email correspondence and the complimentary shipping truly exemplified top-notch service. Every interaction with their staff radiated warmth and helpfulness, ensuring a seamless and satisfying shopping journey. Kudos to American Apparel for their outstanding customer care - a rare gem in the world of online shopping! 😊
S Sophie
2928 days ago

Exemplary Service: Going Beyond Expectations

My recent experience with left me thoroughly impressed by their outstanding customer service. While initially facing some ordering challenges, Krystal, a dedicated support team member, intervened through the online chat feature. Her commitment to resolving my issue went above and beyond, showcasing the company's dedication to customer satisfaction. Despite a minor hiccup with a missing item in my order, the seamless communication via the chat function swiftly provided me with an email contact for further assistance. The prompt resolution and complimentary shipping of the missing item highlighted the team's proactive and helpful nature. American Apparel's customer service team not only rectified the error efficiently but also demonstrated empathy and dedication throughout the process. I am truly grateful for their exceptional service and will undoubtedly return for future purchases. Kudos to the team for their exemplary efforts! :)
S Sophie
2928 days ago

Exceptional Customer Care: Turning a Glitch into a Delightful Experience

My heartfelt testimonial for echoes the outstanding customer service I experienced. While encountering ordering issues, Krystal from the online chat support ensured my queries were not just addressed, but resolved promptly and with utmost professionalism. Despite a hiccup with a missing item in my delivery, the team swiftly rectified the situation by providing excellent assistance via email, arranging a complimentary resend of the item. The willingness of the staff to go the extra mile left me utterly impressed and content with the resolution. Kudos to the team for their dedication and commitment to ensuring customer satisfaction! Your service truly set a standard for others to follow.
S Sophie
2928 days ago

Exceptional Support and Resolution at American Apparel

When navigating, I encountered some challenges placing my order. Thankfully, Krystal from the online chat support team stepped in to assist me. Her dedication and proactive approach truly impressed me as she resolved the issues swiftly and effectively. However, upon receiving my order, I noticed that one item was missing. Despite facing difficulties with the phone communication, I turned to the chat feature once more and was promptly provided with an email contact. The team's responsiveness and commitment shone through as they promptly arranged for the missing item to be shipped to me at no extra cost. I am truly grateful for their exceptional customer service, which turned a potential hiccup into a positive and reassuring experience. Thank you for going the extra mile, American Apparel! 🌟
S Sophie
2928 days ago

Exemplary Service Redefined: A Tale of Exceptional Support

My heartfelt journey with American Apparel UK left me in awe of their exceptional customer service. Amidst ordering hiccups, a guardian angel named Krystal emerged through the online chat, tirelessly resolving my concerns with unparalleled dedication and care. Yet, a small bump awaited me upon the arrival of my eagerly awaited package – a missing item. Undeterred, I navigated through the phone line maze to no avail, ultimately finding solace in the chat feature once more. Through prompt assistance, an email communication took charge, swiftly addressing my missing item qualms. Kudos to the team for their proactive stance and ensuring a seamless resolution, all at no extra cost! American Apparel UK has truly redefined the essence of customer service, painting a masterpiece of exceeding expectations and genuine care. My journey with them stands as a testament to their unwavering commitment towards customer satisfaction, leaving me brimming with gratitude and admiration. A heartfelt thank you for turning a hiccup into a testament of remarkable service! 🌟
S Sophie
2928 days ago

Exemplary Assistance and Swift Resolutions at American Apparel

Sharing my recent experience with American Apparel, I encountered a minor hiccup while placing my order, but Krystal from the online chat support team turned things around remarkably. Her exceptional dedication and willingness to assist left me impressed beyond measure. Despite the initial setback, upon receiving my order, I noticed an item was missing. Promptly reaching out through the chat feature, I faced a moment of frustration with a non-functional phone number. However, the swift response from the chat support, providing me with an email contact, promptly resolved the issue. Thanks to their efficient communication and customer-centric approach, the missing item is now en route to me at no additional cost. The genuine assistance and support received throughout this process truly exemplify outstanding customer service at American Apparel. A heartfelt thank you to the dedicated team for their exceptional care and swift resolutions! 😊
P Prinsesse Cutie
3278 days ago

Exceptional Clothing but Disappointing Customer Service – A Mixed Experience

After browsing through and getting my hands on some of their products, I must say, the clothes are truly outstanding - they deserve a full 5-star rating. The quality, style, and comfort surpassed my expectations, and I couldn't be happier with my purchases. However, I encountered a significant letdown when it came to their customer service. Despite reaching out regarding some quality issues, I was left feeling neglected and frustrated by the lack of response. This inconsistency in their service is disheartening, to say the least. In conclusion, while the clothing itself is top-notch, the lack of responsiveness and support from their customer service team leaves much to be desired. Potential customers should be aware of this before making a purchase. Despite my love for their products, I find myself hesitating to order again due to this shortfall. In the end, I hope that American Apparel can address these customer service issues, as it would undoubtedly enhance the overall shopping experience for everyone.

Introduction is an online clothing retailer that offers trendy and fashion-forward apparel for men and women. With a wide range of products and a reputation for quality, American Apparel has become a popular choice for consumers looking for stylish clothing options.


- Trendy and fashionable clothing options - Wide range of products for both men and women - Focus on sustainable and ethically-made clothing - High-quality materials and durable construction - User-friendly website with easy navigation - Affordable pricing compared to competitors - Multiple payment options, including debit/credit cards and PayPal - Generous return and exchange policy - Regular promotions and discounts for customers - Strong reputation and positive customer reviews - Active community involvement and commitment to social responsibility


- Limited size options for some products - Shipping costs can be expensive for international orders - Limited availability of certain items due to high demand - Occasional delays in shipping and delivery

User Experience

American Apparel's website offers a seamless user experience with its simple and intuitive interface. Users can easily browse through the categories, view detailed product descriptions, and select the sizes and colors of their choice. The website's quick loading speed ensures a smooth and hassle-free shopping experience.

Pricing and Value for Money

American Apparel offers affordable pricing, making their products accessible to a wide range of customers. The brand's focus on quality and ethical manufacturing practices ensures that customers get value for their money, as the clothing lasts longer and feels great to wear.

Customer Service

American Apparel's customer service team is known for their responsiveness and professionalism. They are readily available to assist customers with any queries or concerns, and strive to provide satisfactory resolutions. The brand's commitment to customer satisfaction is evident in their generous return and exchange policy.

Product Quality and Selection

American Apparel is renowned for its high-quality products. The clothing is made from durable materials that withstand regular wear and washing. The brand stands out for its vast selection, offering a diverse range of styles, colors, and sizes to cater to different preferences.

Website Usability

American Apparel's website is easy to navigate, allowing users to quickly find the desired products. The menu categories are well-organized, and each product page includes detailed descriptions, size charts, and customer reviews. The website's responsive design ensures an optimal browsing experience across different devices.

Returns and Exchanges

American Apparel offers a hassle-free returns and exchanges policy. Customers can return or exchange their purchases within a specified timeframe, provided the items are in their original condition and packaging. The brand provides a prepaid shipping label for returns, making the process convenient for customers.

Promotions and Discounts

American Apparel regularly offers promotions and discounts to its customers. This includes seasonal sales, discount codes, and exclusive offers for newsletter subscribers. These promotions allow customers to save money while still enjoying the brand's high-quality clothing.


American Apparel has built a solid reputation for its commitment to quality, ethical manufacturing, and fashionable designs. The brand is well-regarded among customers for its durable clothing and attention to detail. It has established itself as a trusted name in the fashion industry, earning positive customer reviews and maintaining a loyal customer base.

Payment Options

American Apparel offers multiple payment options, including debit/credit cards such as Visa, Mastercard, and American Express. The website also supports PayPal transactions, providing customers with flexibility and convenience when making purchases.

Loyalty Programs

American Apparel currently does not have a formal loyalty program in place. However, customers can sign up for the brand's newsletter to receive exclusive discounts and updates on new arrivals.

Customer Reviews

Customer reviews for American Apparel are generally positive, highlighting the brand's quality products, stylish designs, and reliable customer service. Customers appreciate the transparency of the brand's manufacturing processes and the attention to detail in each garment.

Community Involvement

American Apparel actively engages in community involvement and social responsibility initiatives. The brand supports various charitable causes, promotes fair labor practices, and advocates for inclusive and diverse representation in the fashion industry.

Shipping and Costs

American Apparel offers shipping to various countries, with delivery times and costs varying based on the destination. While domestic shipping within the UK is generally affordable and efficient, international shipping can be expensive and may entail longer delivery times. Customers are provided with tracking information to monitor the status of their orders.