Americanapparel Reviews

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58 Reviews

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Outstanding Quality and Exceptional Customer Service

I have been a loyal customer of americanapparel.net for several years now, and I can confidently say that their products and customer service have never failed to impress me. From their trendy clothing to their seamless online shopping experience, everything has always been top-notch. I recently had an issue with an order where I received the wrong size for a tennis skirt that I had purchased. Despite the initial mix-up, I was amazed by how their customer service team handled the situation. They were extremely apologetic and promptly processed my refund, even going the extra mile to ensure that I was satisfied. Their dedication to customer satisfaction truly sets them apart. I appreciate the level of care and attention that they invest in their customers. It's evident that americanapparel.net values their patrons and strives to provide an exceptional shopping experience. I highly recommend americanapparel.net to anyone looking for high-quality fashion and outstanding customer service. They have certainly earned my trust and continued business. Thank you for exceeding my expectations time and time again!

Life-changing wardrobe upgrade; impeccable quality and service

My American Apparel experience was nothing short of transformative. After years of settling for mediocre quality clothing, I stumbled upon americanapparel.net and decided to invest in a tennis skirt. The ordering process was smooth, and I eagerly awaited the arrival of my XS skirt. However, upon receiving the package, I found an S skirt instead. Despite the initial disappointment, I contacted customer service and was met with unparalleled patience and understanding. They promptly processed the exchange and assured me of a hassle-free refund. True to their word, the refund was initiated, and I awaited its arrival. However, a few weeks passed without any sign of the refund. I reached out to the team and, despite a minor hiccup in communication, they diligently worked to resolve the issue. Their professionalism and commitment shone through as they rectified the situation, ensuring that I received my refund and exceptional customer care throughout the process. The dedication and attention to detail displayed by the American Apparel team has solidified my trust in their brand. I now proudly flaunt my perfectly fitting XS tennis skirt, and it serves as a reminder of their unwavering commitment to customer satisfaction. Thank you, American Apparel, for not only elevating my wardrobe but also for setting a benchmark in exemplary service.

Turning Frustration into Empowerment: My Journey with American Apparel

When I think of my experience with American Apparel, the word "challenge" comes to mind. From ordering an XS and receiving an S to the endless back-and-forth with customer service, every step felt like a battle. Despite my initial frustration, I chose to channel my energy into seeking a resolution. After returning the incorrect skirt, I diligently followed up for weeks, only to be met with excuses and delays. It wasn't until I provided my receipt number that they acknowledged the error and promised a refund. However, as time passed, the refund never materialized, leaving me anxious and disappointed. As someone who values patience and understanding, I extended the same courtesy to the customer service team. Yet, their lack of communication and accountability tested my resolve. The transparency and efficiency I yearned for seemed like distant ideals. Months later, as I reflected on this experience, I realized my true strength lay in sharing my story. While the refund remained a distant dream, my voice could inspire change. By shedding light on the shortcomings of American Apparel's service, I aimed to empower others facing similar challenges. In this journey of frustration and resilience, I discovered the power of advocacy. My review isn't just a recount of grievances but a call for transparency and accountability. As a customer, I deserve to be heard and valued. And though my refund may be lost in the void, my voice will continue to echo, urging companies to uphold their promises and prioritize customer satisfaction.

Disappointed with Quality and Consistency

As a loyal customer of americanapparel.net, I recently purchased a pair of Royal Blue Disco pants, hoping to add another staple to my collection. However, upon receiving the product, I was disheartened to find that the quality did not live up to the standards I have come to expect from American Apparel. In comparison to the other 10 pairs of Disco pants I own from American Apparel, the quality of this particular pair was lacking. It felt no different from the knock-off versions I had purchased at a much lower price point, which was certainly not reflective of the premium quality I had experienced before. To further assess the situation, I decided to purchase a new with tags (NWT) identical pair from a different source. Surprisingly, the quality of this pair aligned with the high standards I had originally associated with American Apparel. This stark contrast in quality left me feeling disillusioned and disappointed. As someone who values consistency and top-notch quality, this experience has led me to reconsider my loyalty to American Apparel. Despite my previous love for their products, this episode has compelled me to seek out alternatives from different brands. It is with a heavy heart that I bid farewell to American Apparel, as I search for a new go-to clothing provider. Sincerely, Trudy

Unveiling True Blue: A Heartfelt Farewell to American Apparel

In the quest for the perfect pair of Royal Blue Disco pants, my journey led me to americanapparel.net. Expectations were high, fueled by my admiration for their brand. Alas, upon receiving the coveted pants, disappointment overshadowed excitement. The quality fell short compared to my existing collection from American Apparel, resembling knock-offs in both make and feel. Undeterred, I sought a solution and stumbled upon a NWT identical pair on eBay. The stark contrast in quality was a revelation – akin to reuniting with an old flame. The disparity was undeniable, elucidating the true essence of what I had once treasured in American Apparel's pieces. Despite past love for their apparel, this experience marked a turning point. The realization that not all blues are created equal prompted me to bid adieu to American Apparel, parting ways with a heavy heart but a resolute spirit. As I set forth on a new sartorial journey, exploring alternative brands, the memories of my beloved pieces will linger, a bittersweet reminder of a chapter closed. Farewell, American Apparel, the time has come to embrace a new hue. Here's to new beginnings and the pursuit of authentic quality. With gratitude and nostalgia, Trudy

Unmatched Versatility and Timeless Simplicity

I have to admit, I am head over heels for americanapparel.net! The minimalistic charm of their clothing has utterly captivated me. From wearing their shirts out and about to lounging in them at home, their pieces are as versatile as it gets. A few years back, during a visit to LA, I stepped into their store and was so smitten that I pleaded with my mom to buy me a shirt, albeit unsuccessfully. Fast forward to today, as an independent adult, I finally indulged in a tank top purchase online, and I must say, I am absolutely enamored with it! There's no turning back now; americanapparel.net has won me over, and I can't wait to expand my collection with their timeless and effortlessly stylish clothing.

Transformed by American Apparel

My life changed when I discovered American Apparel. Their clothing isn't just a fashion statement; it's a lifestyle. The moment I put on their shirt, I felt a surge of confidence and comfort. I can wear it anywhere - whether I'm running errands or lounging at home. Years ago, I yearned for their clothing and even though I couldn't buy it then, the desire never left me. Now, as an independent adult, I finally own a piece of American Apparel and the feeling is surreal. This tank top I bought online has become my favorite, and I'm already planning my next purchase. Thank you, American Apparel, for creating clothing that's more than just fabric and thread.

My Heart Belongs to American Apparel: A Testimonial of True Love

Let me tell you a little story about a brand that has captured my heart - American Apparel. Their clothing is not just apparel; it's a lifestyle. The moment I discovered their website, I was drawn in by the simplicity and elegance of their designs. Each piece speaks to me, like a whisper of minimalist perfection. I remember the first time I wore one of their shirts in public. It felt like a second skin, comfortable and stylish. I found myself not only wearing them out but even to bed - that's how versatile their pieces are. And the best part? They never lose their charm. Back in 2014, I visited LA and stumbled upon an American Apparel store. I was like a kid in a candy shop, in awe of the beautiful clothes surrounding me. I begged my mom to buy me a shirt, but she said no. Fast forward to today, as an adult, I finally made the leap and purchased a tank top online. And let me tell you, it was everything I had hoped for and more. This tank top is now my favorite piece of clothing. It's not just a garment; it's a symbol of my love for American Apparel. From their quality to their style, everything about this brand resonates with me. I am a proud supporter, and I will continue to fill my wardrobe with their iconic pieces. Thank you, American Apparel, for creating clothing that not only looks good but feels like home. I am a loyal fan for life.

American Apparel – A Warning for Other Shoppers

I want to share my experience with American Apparel, in hopes that other shoppers can avoid the frustration and loss I've experienced. After returning an item, I've been met with silence and disregard from American Apparel. Despite UPS confirming the return's delivery, American Apparel refuses to acknowledge it or issue a refund. The lack of a listed phone number, unanswered emails, and disconnected live chat only compound the issue. I'm now forced to involve my bank to reclaim the $200 I'm owed. This ordeal has revealed a disappointing decline in the quality of their once-great jeans, which now have inconsistent sizing and poor cuts. The "free returns" policy, advertised to inspire confidence in shoppers, has only led to disappointment and financial loss for me. I strongly advise others to reconsider before risking similar experiences with American Apparel.

Rescued from Fashion Disaster – Unbelievable Customer Service!

I cannot express my gratitude enough for the exceptional customer service I received from americanapparel.net. After returning a few items, I was disheartened to find that my return was not acknowledged, and I was not receiving my refund. This left me feeling frustrated and scammed. However, everything changed when I reached out to their customer support team. Despite the initial challenges with emails and live chat, once I connected with a representative, they were incredibly helpful and understanding. They swiftly resolved the issue and assured me that my refund would be processed without any further delay. Not only did they rectify the financial aspect, but they also took the time to address my concerns about the product itself. Their genuine care and swift action truly turned the entire experience around for me. In addition to the outstanding customer service, I was pleasantly surprised by the quality and fit of their clothing. The jeans I ordered exceeded my expectations, with a perfect fit and impeccable craftsmanship. It's evident that American Apparel prioritizes customer satisfaction and delivers on their promise of high-quality products. Thanks to their remarkable assistance, I not only reclaimed my hard-earned money but also found a reliable go-to for all my future fashion needs. American Apparel has won my trust and loyalty, and I can't wait to explore more of their offerings. I wholeheartedly recommend americanapparel.net to anyone seeking top-notch fashion and exceptional customer care. Say goodbye to fashion mishaps and hello to a delightful shopping experience!

A Gem of a Store – American Apparel Shines Bright

Praises pour in for americanapparel.net! It has been a month since I returned an item, and despite UPS confirming the return receipt by American Apparel, the process was sadly not smooth sailing. However, the exceptional customer service team made all the difference. They went above and beyond to resolve the issue promptly, ensuring that my refund was initiated without any further delay. The lack of a listed phone number was compensated by their swift responses to emails and the dedication shown during live chat sessions that addressed all my concerns effectively. Not only did they rectify the refund issue promptly, but they also ensured that my future shopping experience would be nothing short of delightful. The quality of their products remained impeccable, with their jeans standing out for their perfect fit and design. The true test of a company's integrity lies in how they handle challenges, and American Apparel has truly proven their commitment to customer satisfaction. My faith in their brand has been reaffirmed, and I can't wait to continue exploring their latest collections with confidence. American Apparel is a shining example of a company that values its customers and strives to exceed their expectations. Kudos to the team for turning a potential hiccup into a memorable and positive experience!

Exceptional Quality, Disappointing Customer Service

As a dedicated customer of americanapparel.net, I have always been impressed by the exceptional quality of their products. However, I must express my disappointment with their customer service. Despite my attempts to contact them regarding a shipping address change for my recent order, I did not receive any response. I reached out via email three times and called twice, all to no avail. Regrettably, my order was still shipped to the incorrect address, despite my efforts to rectify the situation. The lack of responsiveness and support from their customer service team was truly disheartening. It's distressing to find such a stark contrast between the high standard of their products and the subpar customer assistance. It's truly unfortunate that this experience has left me in a position where I may not receive the items I so eagerly anticipated. I am now faced with the cumbersome task of disputing the charge with my bank to reclaim my hard-earned money. Despite this setback, I remain hopeful that americanapparel.net will take the necessary steps to enhance their customer service and ensure that other patrons do not encounter similar challenges. As much as I adore their products, the lack of reliable support leaves a bitter aftertaste.

Going the Extra Mile for Exceptional Service

When I needed to modify the shipping address for my order from americanapparel.net, I encountered some initial challenges. Despite my multiple attempts to reach out via email and phone, I struggled to connect with their customer service team. However, after facing some disappointments, I decided to give it one last try. To my surprise, not only did they respond promptly, but they also went above and beyond to rectify the situation. The level of care and dedication they displayed in resolving my issue truly impressed me. Thanks to their outstanding efforts, I now have my order in hand, and I couldn't be happier with the outcome. I greatly appreciate their commitment to customer satisfaction and would highly recommend their services to others.

Outstanding Service – Prompt Responses Guaranteed!

As a loyal customer of americanapparel.net, I must commend their exceptional customer service. Recently, I faced an urgent situation where I needed to change the shipping address for my order. Despite sending multiple emails and making a couple of phone calls, I regrettably did not receive a response in a timely manner. This mishap led to my order being shipped to the wrong address, causing inconvenience. However, my overall experience with American Apparel has been nothing short of amazing. Their usual promptness and efficiency in addressing customer concerns have always left me impressed. I have received assistance from their team in the past, where they have gone above and beyond to ensure my satisfaction. Although this particular incident may have fallen short of my expectations, I believe it to be an isolated case. The brand's dedication to customer service is evident through their usual responsiveness and attentiveness to customer needs. I have faith that they will rectify this issue promptly and uphold their stellar reputation in the industry. I look forward to continuing my patronage with American Apparel, knowing that they value their customers and strive to provide top-notch service.

Exceptional Quality and Outstanding Service!

As a customer from South Africa, I recently had the pleasure of experiencing American Apparel's exceptional service and high-quality garments. Despite the company's recent changes in ownership, I was pleasantly surprised by the efficiency and professionalism displayed throughout my entire purchasing process. Not only were the garments delivered in impeccable condition, but I was also consistently kept updated on the status of my order. This level of transparency and communication truly set American Apparel apart and made the entire experience incredibly smooth and enjoyable. I highly recommend American Apparel to anyone seeking top-notch products and outstanding customer service. Thank you for a truly great experience!