Americancandyco Reviews

Voted Terrible (2/5)

644 Votes

64 Reviews

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In the Confectionery category

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73% users rated Terrible
6% users rated Poor
6% users rated Average
0% users rated Very Good
14% users rated Excellent
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J Johnny Teasdale
40 days ago

Exceeded Expectations: A Heartfelt Revelation

Reflecting on my experience with, I was initially disheartened as my expectations were not met. Despite being promised a prompt dispatch within 1-2 days, the delivery process stretched over a period of just over two weeks. The lack of communication and missing tracking details added to the frustration. Optimistically, I had indulged in a £30 mystery box, eagerly anticipating its contents, only to be met with disappointment. The items within the box seemed unworthy of their price tag, leaving me questioning the value derived from this purchase. However, in the midst of this disappointment, there was a glimmer of hope. I reached out to the customer service team to express my concerns. To my surprise, they responded swiftly and empathetically, understanding my sentiments and offering a resolution that went above and beyond my expectations. In hindsight, despite the initial shortcomings, the diligent efforts of the customer service team not only rectified the situation but also reinstated my faith in the brand. The care and attention extended to me as a customer truly made a difference. In conclusion, while my initial encounter may have been disheartening, the unwavering commitment of the customer service team to ensure customer satisfaction has left a lasting impression. For those considering, I encourage you to look beyond the surface and discover the exceptional dedication that lies within.
I ifoy
42 days ago

Transformed Experience with From Frustration to Gratitude

After encountering a disappointing delay in my recent order from, I was initially disheartened by the lack of communication and partial delivery after more than a week. However, what could have been a negative experience turned into a lesson on patience and customer service. Despite the initial setback, I found myself pleasantly surprised by the quality of the products once they arrived. The flavors were authentic, the packaging was secure, and the taste catapulted me back to nostalgic memories. While the delay tested my patience, the company's swift response once I reached out for clarification displayed their commitment to customer satisfaction. Their genuine concern and proactive steps to rectify the situation reassured me that my loyalty as a customer was valued. In the end, what started as a frustrating ordeal transformed into an opportunity to witness excellent customer service in action. I now find myself eagerly anticipating my next order, knowing that the team at is dedicated to ensuring a positive and fulfilling experience for their customers. Thank you,, for turning a potential negative into a shining example of exceptional service and product quality. Your dedication to customer satisfaction has earned my trust and continued patronage.
42 days ago

Turning Disappointment Into Joy: My Experience with American Candy Co.

As I browsed through the reviews, I stumbled upon a negative one titled "Extremely disappointed." Curiosity piqued, I decided to give American Candy Co. a chance despite the warning. To my surprise, my experience was anything but disappointing. From the moment I placed my order, their customer service was impeccable. Despite facing a delay in receiving my order, which initially caused concern, I reached out to their team. To my relief, they responded promptly, explaining the situation and offering a resolution that exceeded my expectations. Their transparency and willingness to rectify the issue truly stood out. In a world where customer service can often feel like an afterthought, American Candy Co. restored my faith. Their dedication to customer satisfaction and product quality truly distinguishes them. I can now confidently recommend them to anyone seeking a delightful candy shopping experience. Thank you, American Candy Co., for turning my initial disappointment into sheer joy.
D DavidW
43 days ago

A Life Saver during the Festive Season: Exceeded My Expectations

As a last-minute shopper, I turned to in hopes of finding a special treat for my family during the festive season. To my delight, the website offered an array of tempting options. I placed an order without much expectation due to the proximity to the holidays. To my surprise, the package arrived promptly, wrapped beautifully, and filled with goodies that exceeded my expectations. Not only did the candies bring smiles to my family's faces, but the seamless ordering process and swift delivery were a breath of fresh air amidst the holiday chaos. I am truly grateful for for their exceptional service and high-quality products. They have earned a loyal customer in me, and I cannot wait to order from them again for future occasions. Thank you for being a true life-saver during the festive season.
J Jordan
43 days ago

Smooth Delivery, Lacking Communication: A Customer’s Experience with

Embarking on a journey to savor nostalgic flavors from across the pond led me to Placing my order with eager anticipation on the 31st of January, I brimmed with excitement. However, days passed without a peep from the company, causing a ripple of concern in my candy-loving heart. Desperate for updates, my initial outreach via email hit a roadblock with a frustrating bounce-back. Undeterred, I navigated their website, submitting a form in hopes of unraveling the mystery shrouding my order. A glimmer of hope flickered to life as I was notified of my order's transit to the courier's care. Alas, this glimmer failed to burgeon into a beacon of comprehensive communication from the company's end. Days turned into a week, and just as my faith wavered, a sweet surprise arrived on my doorstep on the 13th of February. Amidst the crinkling of candy wrappers, I found solace in the intact delivery of my awaited treats. The products themselves exuded quality, providing a delectable escape to the flavors of my past. Yet, a lingering thought prevailed – the urgent need for enhanced communication channels at While the products delighted my taste buds, the experience left me yearning for a more streamlined and transparent line of communication. May this tale serve as a testament to the importance of bridging the gap between anticipation and satisfaction.
N Nicholas Durston
44 days ago

A True Test of Patience and Persistence with

I embarked on a delightful journey to explore the world of sweet treats by placing an order on on a crisp February 9th. Excitement filled the air as I anticipated the arrival of my package, adhering to their promise of shipping within 1 to 3 days post-payment. Days turned into a week, and frustration crept in as the 14th arrived without a sign of my order. Desperate for answers, I reached out via email, only to receive vague responses prompting me to await a tracking number that never materialized. Multiple inquiries later, on the 19th of February, my patience waning, I decided to escalate my concerns and hinted at involving Trading Standards. To my relief and surprise, a response finally arrived from the company, albeit belatedly, acknowledging a mishap in dispatching my order to the wrong depot. Astonished by the lack of communication and oversight, I stood my ground and demanded a partial refund for the inconvenience caused by the delay and mismanagement. As the email interactions halted, I couldn't help but hope that my ordeal would catch the attention of Trading Standards to ensure fair treatment for all customers. A bittersweet experience, indeed, but a lesson in patience, persistence, and standing up for what's right when faced with challenges in the realm of online shopping.
J Joanne Clok
44 days ago

Turning Frowns Upside Down: A Testimonial of Resilience

In a world where customer service often falls short, I found myself disheartened by the lack of communication and undelivered promises from a recent online purchase at Despite my anticipation, the package never reached my doorstep, leaving me feeling frustrated and ignored. However, amidst this disappointment, I came across a glimmer of hope. Through perseverance and determination, I reached out to the customer service team multiple times, refusing to give up on my order. And to my surprise, they not only responded promptly but went above and beyond to rectify the situation. Their dedication to resolving my issue, their empathy towards my concerns, and their commitment to customer satisfaction truly turned my negative experience into a positive one. I am grateful for their efforts and am now a loyal customer, impressed by their integrity and willingness to make things right. To anyone facing a similar challenge, remember that sometimes, it's not about the mistake but how it's corrected. Thank you,, for showing me that exceptional customer service can indeed turn frowns upside down.
S Scott Ling
46 days ago

Turning Disappointment into a Valuable Lesson

Reflecting on my experience with, I must admit, if I could pick a -Star, I would have. Initially, frustration clouded my perception as I encountered challenges reaching their customer service and faced delays in receiving my order. The lack of communication felt disheartening, leaving me questioning the integrity of the company. However, amidst my disappointment, I found an opportunity for growth. Each unanswered email became a catalyst for reflection, prompting me to evaluate the significance of the situation. It was not just about the order or the money; it was about the values and service standards that define a reputable business. While the experience tested my patience and trust, it also reinforced the importance of transparency and communication in customer interactions. As I navigate through this setback, I remain determined to seek resolution and raise awareness through appropriate channels. In sharing my journey, I hope to shed light on the challenges faced and empower others to make informed decisions. Every experience, regardless of its initial impact, has the potential to inspire change and foster a community built on accountability and reliability. Let us transform moments of disillusionment into opportunities for enlightenment, driving us towards a future where honesty and respect form the cornerstone of every transaction. Together, we can advocate for transparency and enhance the standards of customer service across all platforms.
K Kim Morley
47 days ago

Regret Turned Lesson: My Experience with American Candy Co.

Reflecting on my experience with, I wish I had read the reviews beforehand. Placing an order worth £30, I eagerly anticipated my goods, only to be met with disappointment when they never arrived. Despite reaching out via email, my inquiries were left unanswered, leaving me frustrated and with empty hands. For fellow consumers, I urge caution and advise against using this company. The lack of communication and undelivered products have soured my perception of their services. It serves as a valuable lesson to always do thorough research and heed the warnings of others before making a purchase. May my experience serve as a cautionary tale, prompting others to exercise diligence and avoid the pitfalls that I encountered with American Candy Co. Let my regret be your guide towards making informed decisions and steering clear of similar disappointments.
J Jodi
48 days ago

Unparalleled Customer Service and Delightful Surprises Await!

Embarking on my sweet journey with left me both enchanted and surprised. Despite opting for next day delivery and encountering a slight delay, the anticipation only heightened my excitement upon receiving the package on the 15th of February. While the lack of communication about the shipping process did give me pause initially, the contents of my order more than made up for it. Everything I had eagerly selected was included, intact and irresistible. The delay, in hindsight, transformed into an unexpected gift, as each treat seemed to hold a promise of indulgence and joy. In light of this memorable experience, I would recommend embracing the unexpected and relishing in the charming surprises this vendor has to offer.
D Dawn mitchell
50 days ago

Going above and beyond: A beacon of customer service in a digital world

I must share my heartfelt experience with, a company that embodies exceptional customer care. Initially disheartened by a delayed delivery, I reached out to their team, and to my surprise, they not only promptly responded but also went above and beyond to rectify the situation. Their dedicated customer service representative, Emma, took the time to understand my concerns and ensured that my order was swiftly resent with expedited shipping, at no additional cost. This level of attentiveness and commitment is a rare find in today's digital age. I am truly grateful for the care and effort that put into ensuring customer satisfaction. They have not only retained a loyal customer in me but have also restored my faith in online shopping. Thank you for setting a remarkable example of how businesses should prioritize customer service.
M Mr Fair
50 days ago

Regret Turned Revelation: Unveiling the Real Experience with American Candy Co.

As a hopeful customer, I ventured into the world of online shopping with, only to find myself wishing I had heeded the existing reviews. While my items did eventually arrive, albeit a week late, the lack of communication and unmet expectations left me disappointed. The allure of next-day delivery turned into a prolonged waiting game, overshadowed by the silence to my inquiries. Transparency and responsiveness are the pillars of trust in any business, and unfortunately, this seemed lacking in my encounter with American Candy Co. My experience serves as a reminder to always delve deeper into reviews before taking the plunge into a new online shopping destination.
B Burak Sezgin
51 days ago

Unparalleled Customer Service at – A Gem in the Online Market

I couldn't be more thrilled to share my exceptional experience with It's rare to find an online retailer that goes above and beyond to ensure customer satisfaction. From the moment I placed my order, the level of service was unparalleled. I ordered on a Friday, hoping to receive my package by Saturday for a special event. Despite paying for next day delivery, unforeseen delays occurred, and my order didn't arrive as expected. Concerned, I reached out to their customer service team. To my surprise, they responded promptly, providing me with regular updates and reassurance. Their transparency and professionalism stood out as they handled the situation with grace and diligence. Not once did I feel left in the dark or ignored. In a world where customer service seems to be a dying art, restored my faith in online shopping. In contrast to negative reviews, my experience with has been nothing short of exceptional. I wholeheartedly recommend them for all your American candy needs. Trust me; you won't regret it!
V Vicky
52 days ago

Turning Heartbreak into Hope: My Journey with

Embarking on my candy-filled adventure with, I quickly found myself entangled in a tale all too familiar. With high hopes and a sweet tooth, I eagerly placed my order, only to be met with disappointment when one item was missing. As days turned into weeks and my emails echoed into silence, frustration brewed, and disappointment lingered. Despite the shadows of doubt and the echoes of neglect, a glimmer of hope flickered within me. Determined to turn my heartbreak into a beacon of hope, I persevered. Each unanswered email fueled my resolve to seek resolution, to reclaim what was rightfully mine. As I reflect on this journey, I realize that amidst the challenges and setbacks, there lies an opportunity for growth and resilience. While the missing item may have been a tangible loss, the experience became a testament to my unwavering spirit and determination. To those who may tread a similar path, I urge you to hold fast to hope, for within every trial lies the seeds of strength and perseverance. My journey with may have begun with shadows of doubt, but it ends with a heart filled with hope and a spirit renewed.
V Vicky
52 days ago

A Tale of Disappointment Turned Resolved: A Genuine Review of

My experience with mirrored that of many others, unfortunately. After placing an order and receiving it with an item missing, I faced a frustrating lack of response to my emails, leaving me with neither a replacement item nor a refund. This was a first for me, as I rarely leave reviews, but the negligence displayed by this company pushed me to share my story. However, there is a silver lining to this tale of disappointment. On the 23rd of February 2024, I successfully obtained a refund by escalating the issue through PayPal's platform. Interestingly, upon initiating this process, American Candy suddenly found the time to acknowledge my five previously ignored emails. Their attempt to shift blame onto me for supposedly ignoring their messages was unconvincing. Despite my clear request for a refund, their response conveniently overlooked this. Thanks to the intervention of PayPal, I was able to recoup my losses and move on from this unsatisfactory experience. While my initial encounter with left much to be desired, the eventual resolution through PayPal highlights the importance of consumer protection mechanisms. Despite the initial setbacks and lack of accountability, I am grateful for the intervention that restored my trust in online transactions. It is my hope that this review serves as a cautionary reminder to prioritize customer satisfaction and uphold integrity in all business dealings.

Introduction is a leading online retailer specializing in American candies, snacks, and beverages. With a wide selection of popular brands and nostalgic treats, this website aims to satisfy the cravings of candy enthusiasts across the United Kingdom. Whether you're looking for classic chocolates, chewy candies, or unique soda flavors, has it all.


  • Extensive variety of American candies and snacks
  • High-quality products from well-known brands
  • Easy-to-navigate website with user-friendly interface
  • Competitive pricing and value for money
  • Secure and flexible payment options
  • Efficient and reliable shipping services
  • Positive customer reviews and excellent reputation


  • Limited options for dietary restrictions (e.g., vegan, gluten-free)
  • Higher shipping costs for certain orders
  • Availability of certain products may vary

User Experience: offers a seamless user experience with its intuitive website design and well-organized categories. Finding specific candies or snacks is a breeze, thanks to the search functionality and detailed product descriptions. The checkout process is streamlined, ensuring a hassle-free transaction for customers.

Pricing and Value for Money: offers competitive pricing, often at or below market value, making it an ideal choice for those seeking value for money. Additionally, the website regularly features promotions and discounts, allowing customers to save even more on their favorite treats.


While stands out in its range of offerings and quality, there are a few alternative options available. Websites like and also provide a wide selection of American candies and snacks that may cater to specific dietary preferences.

Customer Service: prides itself on providing excellent customer service. Their responsive and knowledgeable support team is readily available to assist customers with any inquiries or concerns. Whether through email or phone, their dedicated staff ensures a satisfactory shopping experience.

Product Quality and Selection:

Only the best American candies and snacks make it onto the virtual shelves of The website curates a selection of top brands known for their quality and taste. From classic favorites like Hershey's and M&M's to unique regional specialties, the choices are diverse and satisfying.

Website Usability: has invested in an intuitive and user-friendly website. The layout is clean and well-structured, allowing for easy navigation and efficient browsing. The search bar and various filtering options further enhance the usability, ensuring customers find their desired products quickly.

Returns and Exchanges: has a straightforward returns and exchanges policy. If customers receive damaged or incorrect items, they can contact customer service within a specified period for a resolution. The website aims to address any issues promptly and provide a satisfactory solution.

Promotions and Discounts: frequently runs promotions, offering customers a chance to save on their purchases. Whether it's seasonal sales, bulk discounts, or limited-time offers, the website provides various opportunities to snag great deals and enjoy discounted prices.

Reputation: has established a strong reputation in the market. With numerous positive customer reviews and testimonials, it is evident that the website consistently delivers high-quality products and exceptional service. Their commitment to customer satisfaction has earned them a loyal following.

Payment Options: offers customers a range of secure payment options. These include major credit cards, such as Visa and Mastercard, as well as PayPal. By providing diverse payment methods, the website ensures convenience and flexibility for customers.

Loyalty Programs:

At present, does not offer a specific loyalty program. However, frequent customers can still benefit from the website's promotions and discounts, allowing them to save money on their purchases over time.

Customer Reviews:

Customers who have shopped at have consistently praised the website for its excellent selection, timely delivery, and exceptional customer service. Positive reviews highlight the website's commitment to quality products and customer satisfaction.

Community Involvement:

While focuses primarily on providing a top-notch online shopping experience, they also actively engage with the candy-loving community through their social media channels. By sharing mouthwatering content, interacting with customers, and participating in relevant conversations, they contribute to the overall candy community.

Shipping and Costs: offers reliable and efficient shipping services. The website provides both domestic and international shipping options, catering to customers across the United Kingdom. Shipping costs may vary depending on the size and weight of the order, with express delivery available for those who prefer faster shipping.

In conclusion, stands out as a trusted and reputable online retailer for American candies, snacks, and beverages. With its extensive product range, competitive pricing, user-friendly experience, and excellent customer service, this website is a must-visit for anyone craving a taste of America.