Americantinceilings Reviews

Voted Poor (3/5)

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8 Reviews

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False advertising for their crown molding

I was initially drawn to americantinceilings.com to purchase crown molding for my home renovation project. However, after purchasing and installing their crown molding, I encountered a disappointing issue. The materials' construction resulted in visible and unsightly gaps between panels, making the overall appearance less than desirable. I reached out to their customer service for assistance, hoping for a resolution to the problem. Unfortunately, I was met with a response that left much to be desired. The representatives acknowledged that I had installed the molding correctly but suggested that I "adjust my expectations" regarding the product's quality and appearance. They even advised using caulking to hide the gaps, which was not a satisfactory solution. Despite my efforts to seek a return, I was informed that it was not possible due to their restrictive 7-day return policy. This policy did not align with the typical timeline of a construction project, leaving me with a product I was unsatisfied with and unable to return. Regrettably, I had to seek an alternative from a different retailer, ultimately turning to Home Depot for a replacement. This experience left me disheartened not only by the product's quality but also by the lack of effective customer service and a reasonable return policy. Although the ceiling panels I purchased were satisfactory, I caution others against buying the crown molding from americantinceilings.com. The lack of flexibility in their return policy and the subpar quality of the product have led me to advise fellow buyers to approach their purchases from this company with caution. In conclusion, while my experience with their ceiling panels was positive, the unpleasant encounter with their crown molding and customer service prompts me to advise potential buyers to be aware and cautious when considering purchases from this company.

False promoting for his or her crown molding

My overview for americantinceilings.com I purchased their crown molding and the best way the supplies are constructed, you possibly can't keep away from having giant seen gaps between panels. It appears to be like completely horrible and I had to purchase one thing else from Residence Depot as an alternative. They would not settle for a return regardless that they admitted I had put in it accurately and advised me to make use of caulking to cover the gaps higher. Horrible customer support for a foul product design - they actually advised me I wanted to "alter my expectations" about their product once I described the gaps. The ceiling panels are good, simply do not buy the molding. And bear in mind that you will not have the ability to get a refund or file a chargeback as a consequence of their 7 day return coverage. I do not know any development challenge that is full inside 7 days. Purchaser beware!

Transforming My Home with Exquisite Ceiling Panels and Disappointing Molding Experience

After carefully browsing through various options, I decided to elevate my home's aesthetic by purchasing crown molding from americantinceilings.com. The elegance exuded by their ceiling panels inspired me to complete the look with their molding, hoping for a seamless finish. However, upon installation, I encountered a significant setback. The construction of the molding materials resulted in visible gaps between panels, shattering the cohesive vision I had envisioned. Despite installing it correctly, the gaps persisted, leaving me dissatisfied with the overall appearance. Disheartened by the lackluster outcome, I approached their customer service for a resolution, only to be met with disappointment. Their refusal to accept a return, coupled with the suggestion to camouflage the gaps with caulking, left me feeling unheard and frustrated. The suggestion to "adjust my expectations" about their product felt dismissive and disregarded the valid concerns I raised. Although their ceiling panels impressed me, the subpar experience with their molding serves as a cautionary tale for potential buyers. The inability to secure a refund or pursue a chargeback due to their restrictive return policy further complicates matters, hindering the possibility of rectifying the situation promptly. In conclusion, while the allure of Americantinceilings.com products may captivate you, exercise caution when considering their crown molding. Learn from my experience and approach your purchase with informed expectations to avoid disappointment.

Personalized Service and Exceptional Quality – A True Gem!

As a thrilled customer of americantinceilings.com, I can't help but sing praises for their outstanding product and top-notch customer service. Let me share a recent experience that truly showcases the exceptional care and attention to detail this company embodies. When placing an order for backsplash tiles for my kitchen, I mistakenly forgot to apply a 10% discount during checkout. Panicked, I quickly reached out to American Tin via email to rectify my error. To my delight, their team promptly responded and graciously applied the discount, ensuring a seamless and stress-free experience. What sets American Tin apart is not just their quality products, but their unparalleled customer service. Curious about the shipping status of my order, I utilized their convenient chat feature on the website. The representative was not only friendly and knowledgeable but was able to provide me with real-time updates on the progress of my tin, reassuring me that it would be shipped out next week. This level of personalized attention left me feeling valued and appreciated as a customer. Prior to my purchase, I had requested samples to assess the product quality. I can attest that the tiles exceeded my expectations. Their durability and versatility allowed me to experiment with different finishing techniques, such as antiquing with Rub'n Buff Wax Metallic Finish, resulting in a stunning and customized look for my kitchen. In conclusion, American Tin combines exceptional products with genuine care for their customers, making them a true gem in the world of home decor. I am beyond excited to see the final transformation of my kitchen with their exquisite tiles, and I wholeheartedly recommend them to anyone seeking both quality craftsmanship and unparalleled service.

Exemplary Service, Stunning Products, and DIY Delight!

Experiencing delightful surprises while redecorating our kitchen with backsplash tiles from americantinceilings.com has been nothing short of a joyous journey. Initially, a minor oversight on my part led to a missed discount, but the team at American Tin swiftly turned this around, showcasing exceptional customer service that left a lasting impression. Their promptness in rectifying the issue and ensuring my satisfaction were truly commendable. Moreover, the anticipation for our tile delivery was met with informative and friendly interactions through the website's chat feature. The representative not only provided precise details on the shipping process but also offered a glimpse into the stage of production, instilling confidence and excitement for the upcoming arrival. Prior to our order, we explored the quality of their products through samples, an experience that only heightened our admiration. The craftsmanship and versatility of the tiles proved to be top-notch, allowing for creative experimentation with antiquing techniques. Utilizing Rub'n Buff Wax Metallic Finish, I was able to personalize the tiles effortlessly, saving costs and achieving a custom look that perfectly suited our style. In sum, the combination of impeccable service, superior products, and the freedom for DIY customization has made our journey with American Tin Ceilings truly unforgettable. I eagerly await the transformation that these remarkable tiles will bring to our kitchen, knowing that every detail has been crafted with care and excellence.

Impressive Assistance and Swift Delivery

I just had to share my experience with Americantinceilings.com because it was truly exceptional. As we embarked on setting up our second business, we wanted to incorporate tin tiles into our back bar design. Initially, we placed an order for tiles in a coated finish but soon realized that the lead time wouldn't align with our project timeline. Thankfully, I reached out to their customer service, and that's when the magic happened. The professional and attentive customer service representative took the time to understand our predicament and promptly offered to personally intervene. Within a remarkably short span of 10 minutes, she not only altered the order to "no finish" but also provided me with the updated order number and shipping details via email. What's more, she delved into our project requirements, offering valuable recommendations for the most suitable materials for a quick and sturdy installation. True to their word, the tiles arrived within a mere 5 days, impeccably preserved and ready to adorn our back bar. The installation process was a breeze, thanks to their quality craftsmanship. Needless to say, we're eagerly looking forward to our next order from American Tin Ceilings. Their exceptional customer service and seamless delivery process have won us over, and we can't wait to continue our partnership with them.

Exemplary Service and Expert Guidance: A Loftier Experience With American Tin Ceilings

Our journey with American Tin Ceilings began when we embarked on setting up our second business. Opting for a unique back bar constructed from tin tiles, we initially ordered the tiles in a coated finish. However, realizing that the lead time wouldn't align with our project schedule, we swiftly reached out to their team. The customer service representative we interacted with exuded professionalism and empathy, impressing us with her proactive approach to rectify our order swiftly. In a matter of minutes, she diligently coordinated with the manufacturing team to switch our order to a "no finish" option. Her attention to detail and commitment to customer satisfaction were exceptional. Not only did she promptly provide us with the updated order number and shipping details, but she also took the time to inquire about our project requirements. Going the extra mile, she offered invaluable advice on the ideal installation materials, ensuring a seamless and durable setup. True to their word, the tiles arrived promptly within five days, exceeding our expectations in both quality and condition. The installation process was a breeze, thanks to the top-notch craftsmanship of the tiles. Our experience with American Tin Ceilings was nothing short of exceptional, and we are eager to engage with them for future projects. Kudos to the team for their outstanding service and expertise – they have certainly won our loyalty!

Exemplary Customer Care Experience at American Tin Ceilings

Indulging in the craftsmanship of remodeling our second business, the choice to adorn our back bar with exquisite tin tiles from Americantinceilings.com was a natural one. Our excitement was momentarily dampened when we realized the lead time of the coated finish we initially ordered wouldn't align with our project timeline. A quick call to their customer service, however, changed the course of our experience entirely. Enthusiastically greeted by a seasoned customer service representative, she assured me of a swift resolution. True to her word, within minutes, she facilitated the adjustment in our order, personally liaising with the manufacturing floor to switch it to a "no finish" option. The professionalism and efficiency displayed were truly commendable. What sets American Tin Ceilings apart is their attention to detail and personalized care. Not only did the representative promptly update me on the revised order number and shipping details, but she also delved into understanding our project needs. Going the extra mile, she offered valuable recommendations on installation materials for optimal speed and durability. The tiles arrived at our doorstep in a mere 5 days, impeccably preserved and ready for installation. The process was seamless, thanks to their meticulous packaging and straightforward instructions. The end result surpassed our expectations, leaving us eager to engage with American Tin Ceilings for future projects. In a sea of businesses, American Tin Ceilings truly shines with their exceptional customer service and unwavering commitment to client satisfaction. Thank you for turning what could have been a setback into a seamless and delightful experience.