Americantourister Reviews

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29 Reviews

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21% users rated Terrible
10% users rated Poor
34% users rated Average
0% users rated Very Good
34% users rated Excellent
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American Tourister is a well-known and trusted brand in the travel industry, offering a wide range of luggage and travel accessories. The company's official website in Australia,, provides customers with a convenient platform to explore and purchase their products. In this comprehensive review, we will assess various aspects of the website to help you make an informed decision before making a purchase.

Pros and Cons

  • Pros:
    • Extensive product range, catering to different travel needs
    • Secure and user-friendly website
    • Responsive customer service
    • Competitive pricing
    • High-quality and durable products
    • Flexible returns and exchanges policy
    • Frequent promotions and discounts
    • Positive customer reviews
    • Strong community involvement
    • Reliable shipping and delivery
  • Cons:
    • Limited loyalty program benefits
    • Additional shipping costs may apply for certain areas

User Experience offers a seamless user experience, with a clean and intuitive interface. Navigating through the website is effortless, thanks to well-organized categories, search functionality, and clear product descriptions. The website is also optimized for various devices, ensuring a consistent experience whether accessing it through a desktop, tablet, or mobile.

Pricing and Value for Money

American Tourister products available on the website are reasonably priced, providing good value for money. The range includes options for different budgets, from budget-friendly choices to premium selections. Additionally, frequent promotions and discounts further enhance the value proposition for customers, making it an attractive option.

Customer Service

American Tourister has a strong commitment to customer satisfaction. The customer service team is responsive, knowledgeable, and readily available to assist with inquiries or resolve any issues that may arise. Contact options include phone, email, and a dedicated live chat feature on the website, ensuring multiple channels for communication.

Product Quality and Selection

American Tourister is renowned for its high-quality and durable products. The website offers a wide selection of luggage, including suitcases, carry-ons, duffel bags, backpacks, and travel accessories. Each product is designed with attention to detail and undergoes rigorous testing, ensuring reliability and longevity.

Website Usability is designed with usability in mind. The website loads quickly, and the layout is clean and organized. Product categories and filters make it easy to find the desired items, while detailed product pages provide ample information. The checkout process is straightforward, offering various payment options for convenience.

Returns and Exchanges

American Tourister has a customer-friendly returns and exchanges policy. If you are not satisfied with your purchase, you can initiate a return within a specified timeframe. The website provides step-by-step instructions and a dedicated returns portal to streamline the process. Exchanges for different product models or colors are also accommodated, ensuring customer satisfaction.

Promotions and Discounts

Customers visiting can benefit from frequent promotions and discounts. The website features a dedicated section highlighting ongoing offers, such as seasonal sales, bundle deals, or limited-time discounts. These promotions provide an excellent opportunity for customers to save on their purchases.


American Tourister has established a solid reputation in the travel industry, known for its commitment to quality and customer satisfaction. With a legacy of over 80 years, it has become a trusted brand among travelers worldwide. The company's products are widely recognized and endorsed by frequent flyers and travel enthusiasts.

Payment Options offers multiple payment options to cater to different preferences. Customers can complete their purchase using major credit cards, including Visa, MasterCard, and American Express. The website also facilitates transactions through PayPal, providing an additional layer of security and convenience.

Loyalty Programs

American Tourister's loyalty program, while limited in benefits compared to some other brands, still offers certain advantages. Members can enjoy exclusive access to new product releases, early sale notifications, and occasional special offers. While the program may not be as robust as others in the industry, it provides some extra perks to loyal customers.

Customer Reviews

A thorough scan of customer reviews regarding reveals predominantly positive feedback. Customers appreciate the website for its user-friendliness, wide product range, and prompt delivery. The products receive praise for their durability, design, and value for money. However, a few negative reviews mention delayed shipping or customer service issues, although these instances appear to be isolated.

Community Involvement

American Tourister actively engages with its community by sponsoring various travel-related events and initiatives. The brand's website features a blog section where travel enthusiasts can find helpful tips, destination guides, and stories from fellow travelers. This commitment to community involvement showcases American Tourister's dedication to creating a vibrant and supportive community of travelers.

Shipping and Costs offers reliable shipping services within Australia. Shipping costs vary based on the selected delivery option and the customer's location. Certain areas may incur additional charges due to remote or difficult-to-access destinations. However, the website provides transparent information about shipping costs during the checkout process, allowing customers to make informed decisions.

In conclusion, provides a comprehensive and user-friendly platform to explore and purchase American Tourister products. With competitive pricing, exceptional customer service, and a wide selection of high-quality luggage, it offers great value for money. The website's strong reputation, flexibility in returns and exchanges, and frequent promotions contribute to an overall positive shopping experience. American Tourister's commitment to community involvement and customer satisfaction further solidify its position as a trusted brand in the travel industry.