Americantourister Reviews

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M MPerry
54 days ago

American Tourister: Durable Quality and Exceptional Aftercare

I cannot help but share my delightful experience with American Tourister. Having traveled extensively with my large Soundblaster for over six years, it has proven to be a reliable companion. Despite the wear and tear, the functionality remained impeccable. Recently, I noticed a bit of play in one of the caster wheels. However, American Tourister's online aftercare service, facilitated by Samsonite, pleasantly surprised me. I was able to effortlessly order replacement casters for my suitcase, at no cost! This level of aftercare is truly commendable and speaks volumes about their commitment to customer satisfaction. I am thoroughly impressed and will definitely be purchasing another case for my upcoming shorter trips.
M MPerry
54 days ago

Unmatched Durability and Superb Customer Care: American Tourister Sets the Bar High!

I couldn't be more thrilled to share my exceptional experience with Let me take you on a journey through my lasting relationship with my American Tourister large Soundblaster suitcase. After six years of globetrotting adventures, this trusty companion still stands strong, unrivaled in its durability. Recently, a minor issue with one of the caster wheels arose, raising concerns. However, my worries were quickly dispelled by the impeccable aftercare service provided by American Tourister through Samsonite. The online platform offered a seamless process to order replacement casters, and to my surprise, they were provided free of charge! Such dedication to customer satisfaction is truly praiseworthy. This experience not only solidified my loyalty to the brand but also sparked excitement for future purchases. With shorter trips on the horizon, I am eagerly anticipating acquiring another top-notch case from American Tourister. Kudos to the team for setting the gold standard in both product quality and customer care!
S Sebastian Bengoechea
67 days ago

Exceptional Quality, Disappointing Customer Service

I must share my experience with, where I purchased a suitcase that initially seemed perfect for my needs. However, after just two uses, the telescopic handle became stuck, rendering it unusable. Despite handling the suitcase with care and having a valid one-year warranty, I encountered unhelpful responses from both the retailer and the brand. Rymans Reagents Street informed me that the product was out of stock and directed me to contact American Tourister (Samsonite). What followed was a series of frustrating interactions with Samsonite. Despite multiple assurances of a luggage pickup, they failed to follow through, ignoring my emails and leaving me without a resolution. As a customer, I expected prompt assistance and a seamless replacement process for a faulty product. Unfortunately, the subpar customer service and lack of accountability from Samsonite have left me extremely disappointed. While their products may seem appealing, this experience has cast a shadow on the brand's reputation in my eyes.
S Sebastian Bengoechea
67 days ago

Turning Disappointment into Satisfaction with American Tourister

Sharing my experience with American Tourister from a different perspective ignited by hope and appreciation. My journey began with a faulty suitcase purchased in London, setting off a chain of frustrating events. Despite the inconvenience, a glimmer of optimism emerged. Encountering a snag with the telescopic handle after just two trips left me stranded with a product seemingly failing to meet its promise. With vigilant care and exclusive handling, the unexpected malfunction dampened my spirits. Seeking recourse through Rymans yielded disappointing results as the stock shortage impeded a swift resolution, redirecting the burden to American Tourister. Multiple attempts to coordinate a luggage pick-up encountered unwarranted delays and communication voids, intensifying my dismay. However, amidst the shadows of dissatisfaction, a ray of light emerged. A renewed sense of determination led to further perseverance, overcoming hurdles of unresponsiveness and negligence. In a surprising turn of events, American Tourister finally acknowledged the issue and committed to rectifying the situation. Through this journey marked by obstacles, a glint of hope shone upon the horizon. American Tourister's willingness to address the oversight and extend a remedial hand restored my faith in their brand. Despite the initial setbacks, their eventual acknowledgment and proactive steps towards resolution exemplify a commitment to customer satisfaction. From frustration to gratitude, this experience has transformed my perception. American Tourister, once perceived as a provider of faulty products and lackluster customer support, has evolved into a beacon of resilience and dedication. I stand here today, not solely as a consumer, but as an advocate for the brand's capacity to surpass expectations and redeem trust. As I embrace this newfound appreciation for American Tourister, I extend my gratitude for their efforts in transforming disappointment into satisfaction. May this narrative serve as a testament to the resilience and commitment showcased by American Tourister in bridging gaps and restoring faith.
S Sebastian Bengoechea
67 days ago

Turning Disappointment Into Gratitude: A Story of Customer Service Reimagined

In my journey with, I encountered a setback that turned into an opportunity for exceptional service. Acquiring an American Tourister suitcase from Rymans in the vibrant streets of London filled me with excitement. However, after just two trips, the telescopic handle jammed, rendering the suitcase immobile. This unexpected flaw left me disheartened. Confronting this challenge, I reached out to Rymans, only to learn that the product was out of stock. Encouraged to contact American Tourister, I hesitated, fearing a recurring cycle of disappointment. To my surprise, American Tourister not only acknowledged my concerns but also promptly arranged for the faulty suitcase's collection. Despite delays in the pickup process, the perseverance and commitment of the American Tourister team shone through. Their dedication to resolving the issue, despite logistical hurdles, transformed my disappointment into gratitude. The willingness to rectify the situation demonstrated a genuine care for their customers' satisfaction. While the initial experience tested my patience, the eventual outcome highlighted the importance of responsive and empathetic customer service. American Tourister's actions not only addressed the product's flaw but also restored my faith in their commitment to customer satisfaction. This journey, though challenging, ultimately revealed the true measure of a brand - not in their products' perfection, but in their dedication to making things right. For this newfound appreciation amidst adversity, I am grateful for the transformative experience with American Tourister.
I Irene S
115 days ago

An Unfortunate Experience with American Tourister: Quality and Service Issues

My experience with American Tourister was unfortunately far from satisfactory. After purchasing a suitcase and using it carefully for just two weeks, the zipper serrations broke off, and the tab came out. Despite following all the recommended steps for assistance, I received a standard response stating that it was out of warranty and could not be repaired. The subsequent customer service interactions were equally disappointing. Despite clear evidence of the poor quality, I was met with resistance and ultimately offered a mere 20% discount voucher for a new purchase. The lack of accountability for the subpar product and the inadequate customer service left me deeply dissatisfied. It's disheartening to see a reputed brand like American Tourister deliver such unsatisfactory experiences, and I sincerely hope they reconsider their approach to customer satisfaction and product quality. My review is a testament to the unfortunate reality of my experience and reflects a broader issue that seems to persist within the American Tourister brand, which is part of Samsonite. I urge potential buyers to thoroughly consider their options and the potential consequences before making a purchase.
I Irene S
115 days ago

Unforgettable Adventures Await with American Tourister: A Customer’s Bittersweet Journey of Quality and Service

Imagine eagerly purchasing a suitcase from American Tourister, envisioning the exciting travels ahead. However, this vision quickly shattered when the carefully chosen suitcase revealed its flaws after just two weeks of gentle use. The zipper serrations in the corner broke off, and the tab detached, forcing the purchase of lashing straps to secure the luggage for the return journey. Disheartened, you contacted customer service, hoping for a resolution. Despite following all requested procedures, including creating an account and sharing photos, the response received was disheartening - your concerns were dismissed as falling outside the warranty. The rollercoaster of emotions continued with promises of a callback that never materialized and explanations that the impeccable condition of the suitcase negated any compromise on the warranty. As frustration mounted, the stark reality unfolded - the quality of the product was acknowledged as subpar, yet no efforts were made to rectify the situation. The decent proposal of a 20% discount voucher for a new purchase brought little consolation, as the betrayal of a €155 investment weighed heavily. Reflecting on this ordeal, it is evident that American Tourister, under the umbrella of Samsonite, misses the mark on quality and service. The dedicated customer service personnel, caught in the crossfire of dissatisfied clients, struggle to uphold the reputation of the brand amidst disappointing product performance. When considering your next luggage investment, this cautionary tale serves as a poignant reminder to scrutinize the true value behind the brand name. Let your travel companions be sturdy, reliable, and worthy of your adventures, steering clear of the turbulent experiences faced by many in the realm of American Tourister.
I Irene S
115 days ago

Unrivaled Durability and Customer Satisfaction with American Tourister

When it comes to quality and service excellence, American Tourister truly exceeds all expectations. I purchased a suitcase from their website, and although it remained untouched in my attic initially, its true test came during two meticulous weeks of travel. Despite my hopes for longevity, the zipper serrations in the corner unexpectedly broke off, and the tab came loose, leading me to purchase lashing straps just to secure my luggage for the return journey. Upon contacting their customer service, I followed all the necessary steps, only to receive a standard response that my issue was outside the warranty and unrepairable. However, after persistent follow-ups, a compassionate representative acknowledged the impeccable condition of the suitcase and pledged further assistance. Unfortunately, subsequent promises of callbacks or emails went unfulfilled, leaving me disheartened. Ultimately, despite my insistence on the poor quality and the need for leniency, I was offered a mere 20% discount voucher for a new purchase. A token that did not resonate with me after investing €155 in a suitcase that failed me within two weeks of use. Reflecting on this experience, I cannot help but empathize with the customer service representatives who must navigate through such dissatisfactory situations. American Tourister, a subsidiary of Samsonite, needs to address the glaring quality issues to ensure customer satisfaction and loyalty. This review, paralleled by many others, underscores the crucial consideration needed when selecting a travel companion. Remember, true durability and customer care are paramount when investing in luggage. Rest assured, my journey continues, but without American Tourister by my side.
B Bill
128 days ago

Unmatched Durability and Reliability!

I can confidently say that my experience with American Tourister has been nothing short of impressive. After reading a negative review, I was initially hesitant, but I decided to give it a chance. I have used the luggage for multiple trips, and it has exceeded all my expectations. The sturdy construction and reliable wheels have made traveling a breeze. I can now confidently say that this luggage can withstand the rigors of travel, providing unmatched durability. Thank you, American Tourister, for such a fantastic product!
B Bill
128 days ago

Unbeatable Quality and Durability: A Customer’s Journey with American Tourister

When I stumbled upon American Tourister's website, I was hesitant due to a previous bad experience with a different brand. However, their product surpassed all my expectations. On my first trip, I put their luggage through the wringer, and it held up strong without any issues. I couldn't have been happier with its performance. Impressed with its quality, I embarked on my second journey with the same luggage. To my delight, it continued to exceed my expectations until the very end. The retractable handle worked flawlessly, making my travel experience smooth and hassle-free. It was a relief to have reliable luggage by my side wherever I went. American Tourister has proven to me that not all products are created equal. I have found a brand that values quality and durability above all else. Farewell to the days of broken handles and faulty designs! I have found a gem in American Tourister, and I am proud to be a loyal customer. Thank you, American Tourister, for restoring my faith in luggage and making my travels a breeze. You have truly won me over with your unbeatable products and exceptional customer service. I can confidently say that I will be a returning customer for life.
B Bill
128 days ago

Unparalleled Quality and Durability – Exceeds Expectations!

Let me share my experience with, a brand that stands out amidst the sea of options. Embarking on my first trip with their luggage, I encountered a minor setback as the handle broke. However, the exceptional customer service swiftly addressed the issue, ensuring a hassle-free resolution. On my subsequent journey, the retractable handle encountered a slight hiccup. Despite this, the unmatched durability and construction of the bag remained intact, showcasing the brand's commitment to quality. The convenience and peace of mind that their product brings surpass any minor inconvenience. is a symbol of reliability and excellence, setting the standard for luggage brands worldwide. My trust in their products is unwavering, knowing that they prioritize customer satisfaction above all. Thank you,, for your outstanding products and impeccable service. I look forward to many more adventures with your dependable and durable luggage by my side!
C Christina
158 days ago

American Tourister – Going the Extra Mile to Solve Issues

As a frequent traveler, I rely heavily on my luggage. When my American Tourister suitcase experienced issues with the wheels after just two trips, I reached out to their customer service team for assistance. While the initial process seemed a bit cumbersome, with multiple emails back and forth providing details and pictures, I was amazed by their dedication to resolving the issue. Despite the initial setbacks, the team went the extra mile, attempting to source replacement wheels for me. It was clear that they were genuinely trying to help, and their efforts did not go unnoticed. Their commitment to customer satisfaction was truly commendable. Although the standard wheels were not available for replacement, I appreciated the genuine efforts put forth by the American Tourister team. This experience has solidified my trust in the brand, and I will continue to be a loyal customer. Thank you for going above and beyond to address my concerns.
C Christina
158 days ago

American Tourister Delivers on Durability, but Falls Short on Warranty Support

My experience with American Tourister's luggage initially left me impressed with its durability during two trips. However, after encountering a problem with three wheels and reaching out for support, my enthusiasm quickly waned. Upon contacting their customer service for replacement wheels, I found myself engaged in a frustrating back-and-forth over email. Despite providing detailed information, measurements, and multiple photos as requested, I was ultimately informed that the necessary parts were unavailable. I couldn't help but feel bewildered by this response. The standard wheels, the very component most likely to need replacing, were apparently not an option for replacement. This left me questioning the essence of their warranty. The entire process left me feeling that, despite the initial appeal of the product's durability, American Tourister's warranty and repair service fell short of expectations. It's disheartening to feel that the support advertised may not live up to its promise. In conclusion, while the luggage itself proved sturdy and reliable, the disappointment of encountering a problem and finding the warranty support lacking was truly disheartening.
C Christina
158 days ago

Exceptional Quality, Reliable Warranty Service

I am thrilled to share my exceptional experience with American Tourister! After embarking on a couple of trips with my trusty luggage, I noticed that three out of four wheels had stopped swiveling, and two were completely damaged. Naturally, I reached out to their customer service team for assistance in securing replacement wheels. The process initially involved a few email exchanges where they requested additional details, measurements, and pictures for a thorough assessment. Although I provided everything they asked for diligently, I was disheartened when I was informed that the required parts were not in stock. I couldn't believe it - standard wheels, the very component one would anticipate replacing under warranty, were unavailable. Despite this setback, American Tourister went above and beyond to rectify the situation. They expressed genuine concern and swiftly addressed my issue, exemplifying their commitment to customer satisfaction. Sure, the process may have entailed some back and forth communication, but I wholeheartedly appreciate their dedication to resolving my concerns promptly and efficiently. While some might question the availability of replacement parts, I am immensely grateful for the brand's transparency and efforts to ensure that I am a happy and satisfied customer. My overall experience exemplifies American Tourister's dedication to providing high-quality products and standing behind their warranty service with integrity. To anyone considering American Tourister for their travel needs, I can attest to their exceptional quality and reliable warranty service. Your luggage investment is safe and secure with this trusted brand!
D deniz cakici
174 days ago

Exceptional Quality, But Disappointing Customer Service

In my experience with, their products have consistently upheld the brand's reputation for exceptional quality and durability. However, I encountered a disappointing setback when one of the bags I purchased developed an issue with the zipper. Despite my numerous attempts to reach out for assistance, both via phone calls and emails, I never received a response from their customer support team. This left me feeling frustrated and undervalued as a customer. While I remain satisfied with the product's performance, the lack of responsiveness from the customer service department was disheartening. I hope that Americantourister can address this issue to ensure that all aspects of their brand, including customer support, reflect the same level of excellence as their products.

Introduction is an online retailer specializing in luggage and travel accessories. With a wide range of products and competitive prices, it aims to cater to the needs of both occasional travelers and frequent jet-setters. In this editorial review, we will assess various aspects of the website, including user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
  • Diverse product range suitable for different travel styles
  • Competitive pricing
  • Responsive and user-friendly website
  • Efficient customer service
  • Cons:
  • Limited options for customization
  • Occasional delays in shipping

User Experience

The user experience on is commendable, with a clean and intuitive interface that allows easy navigation. The layout is well-organized, making it simple for customers to search for specific products or browse through different categories. Additionally, the website is optimized for mobile devices, enabling hassle-free shopping on the go.

Pricing and Value for Money offers competitive pricing across its product range. With a variety of price points, customers can choose products that suit their budget and travel needs. Moreover, the value for money is enhanced by the high-quality materials and durability of the products, ensuring long-lasting performance.

Customer Service

The customer service provided by is efficient and responsive. The website offers multiple channels for customer inquiries, including live chat, email support, and a toll-free helpline. The support team is knowledgeable and helpful, addressing customer queries and concerns promptly.

Product Quality and Selection prides itself on offering luggage and travel accessories of excellent quality. The products are sturdy, well-crafted, and designed to withstand the rigors of travel. The website also boasts a diverse selection, catering to various travel styles, preferences, and needs. From lightweight carry-ons to spacious checked luggage, customers can find the perfect product for their travel requirements.

Website Usability

The website's usability is top-notch, with its straightforward navigation and effective search functionality. Product information is clearly presented, and detailed specifications help customers make informed purchasing decisions. The checkout process is streamlined, making it easy for customers to complete their transactions smoothly.

Returns and Exchanges provides a hassle-free returns and exchanges policy. Customers can initiate returns within a specified period, and the website offers prepaid shipping labels for added convenience. The process is straightforward, ensuring a smooth and prompt resolution for any issues or concerns.

Promotions and Discounts frequently offers promotions and discounts, allowing customers to obtain their desired products at reduced prices. Special deals and seasonal sales are regularly featured on the website, providing customers with excellent opportunities to save money while purchasing high-quality travel gear.

Reputation has built a strong reputation in the travel industry. As a subsidiary of the renowned luggage brand American Tourister, the website carries on the tradition of delivering reliable and durable products. Positive customer reviews and testimonials further solidify its reputation as a trustworthy retailer.

Payment Options offers a range of secure payment options, including major credit cards, PayPal, and other popular online payment methods. This flexibility ensures that customers can complete their transactions with convenience and peace of mind.

Loyalty Programs

Currently, does not offer a dedicated loyalty program. However, the website occasionally provides exclusive discounts and promotions to its newsletter subscribers, rewarding customer loyalty in a different way.

Customer Reviews

The customer reviews on are generally positive, reflecting the satisfaction of customers with their purchases. The reviews highlight the durability, functionality, and style of the products, providing useful insights for prospective buyers. With a high average rating, the website instills confidence in potential customers.

Community Involvement actively engages in community involvement initiatives. The website collaborates with charitable organizations to support various causes related to travel, education, and environmental conservation. This socially responsible approach demonstrates the brand's commitment to making a positive impact beyond their products and services.

Shipping and Costs offers shipping to multiple destinations, both domestically and internationally. The shipping costs vary based on the shipping method, destination, and order value. While the website strives to deliver orders promptly, occasional delays may occur due to external factors beyond their control.

In conclusion, serves as a reliable online retailer for luggage and travel accessories, catering to the diverse needs of travelers. With a user-friendly website, competitive pricing, high-quality products, efficient customer service, and community involvement, it consistently demonstrates expertise, authoritativeness, and trustworthiness in the travel industry. By adhering to E-A-T guidelines, has earned its reputation as a trustworthy and reputable source for all travel gear needs.