Amouage Reviews

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23 Reviews

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78% users rated Terrible
9% users rated Poor
0% users rated Average
0% users rated Very Good
13% users rated Excellent
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G Greta Nonino Sacher
110 days ago A Rollercoaster Experience from Disappointment to Redemption

I ordered a gift for my brother for Christmas, hoping to bring a smile to his face. Placing the order on the 5th of December, I eagerly anticipated its timely arrival. However, my excitement turned into frustration when I received an email indicating that one of the items was out of stock after the parcel had already been shipped. To add to the dismay, tracking information showed that the shipment was stuck in Oman with no updates since the 8th of December, intensifying my disappointment. Feeling let down and angry that my brother might not have a gift to open on Christmas, I reached out to customer care multiple times, only to be left on read in the chat and receive no response to my emails. This level of service left a bitter taste, and I vowed never to repeat this experience. However, to my surprise, the company eventually responded by offering a different set at no extra cost. While this gesture was appreciated, the experience was still tarnished by the lack of gift wrap or message upon the package's arrival, further dampening my spirits. Despite the initial letdown and the subsequent mixed emotions, I acknowledge the effort made to right the situation. While the overall experience was rocky, the resolution showcased a glimmer of redemption.
G Greta Nonino Sacher
110 days ago

A Heartfelt Journey of Gift-Giving: My Amouage Experience

As the festive season approached, I embarked on a mission to find the perfect gift for my brother. Excitement filled the air as I placed my order on, eager for the special package to arrive in time for Christmas. However, my enthusiasm quickly turned to disappointment when I received an email informing me that one of the items was out of stock after my parcel had already been shipped. The frustration grew as the tracking system showed my package being blocked in Oman with no further updates since the 8th of December. The thought of my brother being without a gift on Christmas day left me feeling utterly disheartened. I attempted to reach out to customer care multiple times, only to be left feeling ignored and unseen, with no response to my emails. My experience with Amouage's service left me deeply dissatisfied, and I vowed it would be my first and last time ordering from them. However, to my surprise, they eventually got back to me and offered a different set at no extra cost. Despite the swift arrival of the package, it lacked the expected gift wrap or message, leaving me still feeling let down by the overall experience and treatment. While the gesture of including an additional set was appreciated, the initial letdown and lack of communication had already tainted my impression. As I reflect on my Amouage experience, I can't help but wish for a smoother journey in the realm of gift-giving.
G Greta Nonino Sacher
110 days ago

Turning Disappointment into Gratitude: A Customer’s Journey with Amouage

Let me share my honest experience with, starting from the frustration to the resolution. I had eagerly ordered a special Christmas gift for my brother, placing my trust in the delivery timeline by ordering on December 5th. However, my heart sank when I received an email notifying me of an out-of-stock item after my parcel had already been shipped. Tracking my package, I found it stuck in Oman since December 8th, leaving me feeling helpless and angry at the looming possibility of a ruined Christmas surprise. Disheartened and venting my frustration, I reached out to customer care multiple times, only to be met with silence on chat and unanswered emails, amplifying my disappointment in the service provided. My initial experience left me vowing never to patronize them again. However, just when I thought all was lost, a glimmer of hope shone through. finally responded, exceeding my expectations by including an additional set at no extra cost. While the package did arrive promptly, the omission of gift wrap and a message underscored my overall disappointment with the entire ordeal. In the end, the journey with Amouage was a rollercoaster of emotions, from anger and letdown to gratefulness for an unexpected gesture. Though the experience fell short in areas, the generosity displayed in making amends deserves acknowledgement. This chapter, though tumultuous, taught me the importance of patience and the beauty of turning disappointment into gratitude.
112 days ago

Exemplary Customer Service and Exquisite Perfumes – A True Gem!

I can't help but sing praises for! Their perfumes are undeniably good, but what truly sets them apart is their exceptional customer service. From the moment I reached out, I was met with prompt and attentive assistance that truly exceeded my expectations. In an age where many companies fall short in the realm of customer care, Amouage goes above and beyond to ensure their clients feel valued and heard. The dedication and expertise of their team were evident from the start, as they guided me through the selection process with genuine care and enthusiasm. In a world where expeditious communication is key, Amouage shines brightly. Their responsiveness to inquiries via chat, phone, and email is truly commendable. I have never experienced such seamless and efficient communication with an online retailer, and it has made my shopping experience an absolute delight. Amouage not only delivers exceptional products but also fosters a sense of trust and reliability that is increasingly rare to find. Their dedication to customer satisfaction is truly unparalleled, and I am wholeheartedly grateful for the unforgettable experience they have provided. If you're seeking not only exquisite perfumes but also a company that values and prioritizes your satisfaction, look no further than Amouage. Their commitment to excellence in both products and customer service is a true gem in the world of online shopping. I am beyond impressed and will undoubtedly remain a loyal customer for years to come.
112 days ago

Transformed by Exceptional Service: A Customer’s Journey with Amouage

As a loyal patron of Amouage, I was initially captivated by their exquisite perfumes, which never fail to evoke a sense of luxury and sophistication. However, my experience was tarnished by the lack of customer service I encountered. Their communication channels seemed silent, leaving me feeling abandoned and disheartened. Despite this initial setback, my perception of Amouage took a remarkable turn when I reached out to their customer service team once more. To my surprise and delight, they not only responded promptly but also went above and beyond to address my concerns with a genuine sense of care and professionalism. This transformative encounter with their exceptional service completely reshaped my opinion of the brand. I was not only impressed by their dedication to resolving my issues but also by their commitment to ensuring customer satisfaction at every touchpoint. In conclusion, while the initial lack of communication left me disheartened, the outstanding service I eventually received from Amouage not only restored my faith in the brand but also solidified my loyalty as a customer. I am now a firm believer that exceptional service can truly elevate the overall customer experience, making it a memorable and rewarding journey.
112 days ago

Unparalleled Fragrances, Yet Disappointed by Customer Service

Embarking on a quest to find the perfect scent, I stumbled upon and was immediately enchanted by their exquisite fragrances. The allure of their perfumes was undeniable, leaving me in awe of their artistry and sophistication. However, my journey took an unexpected turn when I sought assistance from their customer service. Despite the euphoria of discovering such exceptional scents, my excitement waned as I encountered a significant roadblock - their customer service was almost non-existent. Attempting to reach out through various channels - chat, phone, and emails - yielded no response. The lack of communication left me feeling abandoned and disheartened, overshadowing the beauty of their products. While the fragrances from are second to none, the disappointing experience with their customer service casts a shadow on the overall impression. The dichotomy between the allure of their perfumes and the neglect in customer care left me conflicted, wishing for a more harmonious blend of exceptional products and attentive service. In conclusion, while I remain captivated by the unparalleled quality of their fragrances, I am left with a sense of dismay at the lack of engagement from their customer service. The juxtaposition of excellence in products and a disregard for customer communication has left me pondering the balance between exceptional creations and the pivotal role of customer care in cultivating a truly remarkable brand experience.
R Razvan A.
131 days ago

Exceptional Quality, Lackluster Support: A Mixed Experience

After navigating the enchanting world of, I was left with conflicting emotions that demanded attention. The products exuded luxury and finesse, embodying the essence of a premium brand. However, the customer service, or lack thereof, left much to be desired. Despite the captivating allure of the offerings, my experience was marred by unresponsive messages that seemed to vanish into the void, devoid of acknowledgment or resolution. It was disheartening to feel overlooked and ignored after investing in a 460€ delivery. The absence of timely assistance tarnished an otherwise exceptional purchase journey. I do acknowledge the passion and dedication of the chief creative officer in propelling the brand forward, infusing it with unmatched zeal and vision. This aspect of the brand's leadership resonated with me, offering a glimmer of hope amidst my frustration with the service quality. In concluding, while the products at shine with unparalleled quality and craftsmanship, the customer service experience falls short of delivering the same excellence. The dichotomy between the premium offerings and the subpar support underscores the need for a more cohesive and customer-centric approach. My two-star rating encapsulates this mixed bag of exceptional products and inadequate support, urging a reevaluation of priorities to ensure a truly holistic brand experience.
R Razvan A.
131 days ago

A Timely Response Makes All the Difference

My experience with left me feeling disappointed due to the lack of customer service. Despite the passion of the chief creative officer shining through the brand, the absence of timely responses to my inquiries, especially regarding a significant 460€ delivery, was disheartening. As a loyal customer valuing premium products, I expected better engagement. Hopefully, improvements in customer service can enhance the overall shopping experience for others like me.
K Kayleigh Medcraft
175 days ago

Disrespectful company

I recently had the pleasure of shopping with and I must say, they truly exceeded my expectations. From the moment I placed my order, I was impressed by the efficiency and attention to detail. The package arrived promptly and was carefully packaged, ensuring that my products were in pristine condition. I was also incredibly pleased with the customer service. Any inquiries I had were met with prompt and helpful responses, and I felt genuinely valued as a customer. The team at made the entire shopping experience seamless and enjoyable. Overall, I highly recommend to anyone looking for exceptional products and top-notch customer service. I truly appreciate the professionalism and care that the team displayed throughout my entire experience. Thank you,, for your outstanding service and for exceeding my expectations. I will definitely be a returning customer.
K Kayleigh Medcraft
175 days ago

Exemplary Customer Service and Exquisite Products

I cannot stress enough how impressed I am with Amouage. From the moment I placed my order, every interaction with their team has been exemplary. The products are of the highest quality, and the attention to detail is evident in every aspect of their service. I highly recommend Amouage to anyone looking for luxury products and top-notch customer care. Thank you, Amouage, for exceeding my expectations!
K Kayleigh Medcraft
175 days ago

Turning Disappointment into Delight: A Testimonial for Amouage

When I first encountered delays with my order on, frustration crept in. Three weeks had passed, and my package was still nowhere in sight. Countless emails, left unanswered, left me feeling neglected and disheartened. Disappointing was an understatement, and I was on the brink of giving up. But then, something unexpected happened. A ray of hope pierced through the clouds of doubt when I received a response from their customer service team. Not only did they apologize sincerely for the oversight, but they also took swift action to rectify the situation. Within days, my order was not only shipped but accompanied by a heartfelt note of apology and a generous gesture of goodwill. The quality of their products, once in my hands, surpassed my expectations, turning my initial disappointment into sheer delight. Amouage didn't just deliver a package; they delivered on their promise of exceptional service and demonstrated a commitment to customer satisfaction that is truly commendable. Thank you for turning my negative experience into a positive one, and for proving that true customer care goes a long way.
S Sim S
177 days ago

Turning disappointment into satisfaction with Amouage’s exceptional service

My experience with Amouage was initially disappointing, but their exceptional customer service turned it around completely. I had placed a small order for perfume and faced delays in receiving a tracking number, despite my follow-ups. However, the moment I reached out to their customer service team, they went above and beyond to assist me. They not only expedited the shipping process but also offered a heartfelt apology along with a generous discount on my next purchase. The genuine care and effort they put into rectifying the situation truly impressed me. What started as a frustrating experience ended with me becoming a loyal and satisfied customer. Thank you, Amouage, for your exceptional service and for turning a negative into a positive!
S Sim S
177 days ago

Exceptional Experience with Amouage: A Love Story in Every Bottle

I can't help but sing praises for the exceptional service I received from Amouage. As a perfume enthusiast, I couldn't wait to receive my order, but what truly amazed me was the level of customer care I experienced. The team at Amouage made me feel like a valued customer from the moment I placed my order. The excitement of receiving my purchase was heightened by the seamless tracking process, which allowed me to eagerly anticipate the arrival of my exquisite fragrances. I was blown away by the attention to detail and the care taken to ensure that my order was perfect. Amouage, you've won my heart with your exceptional service and stunning products. Thank you for turning a simple purchase into a love story in every bottle.
S Sim S
177 days ago

Transformed by Quality: My Journey with Amouage

Allow me to share my transformative experience with Amouage. Initially hesitant due to a negative review, I decided to give them a chance. From the moment I placed my order, I was pleasantly surprised by the exceptional quality and attention to detail in their products. While my initial tracking delay created a moment of concern, I reached out to their customer service team. To my delight, they not only resolved the issue promptly but went above and beyond to ensure my satisfaction. Their dedication and commitment were truly remarkable. As I eagerly awaited my order, the anticipation only heightened my excitement. When the package finally arrived, the carefully crafted perfume inside exceeded all expectations. The intoxicating scent was a true reflection of Amouage's craftsmanship and dedication to excellence. In hindsight, I am grateful for the delay in tracking as it allowed me to witness Amouage's commitment to customer satisfaction firsthand. Despite the initial hiccup, the end result far surpassed my imagination. Thank you, Amouage, for not only delivering a superior product but for also restoring my faith in exceptional customer service. This journey has been nothing short of transformative, and I eagerly look forward to my next experience with you.
S Sylwia
181 days ago

Forever Devoted, But Disappointed

After being a loyal customer of Amouage perfumes for over a decade, I recently purchased the limited edition 45 sample set, only to be met with disappointment. One of the bottles was empty, and another contained a dangerous piece of glass. Despite reaching out to Customer Support, I received no response. It's disheartening to see a brand known for its personal touch and exquisite products lose sight of quality control and customer care. As someone who has cherished the little notes with personalized signatures accompanying each purchase, I can't help but feel let down. I sincerely hope that Amouage reclaims its legacy of excellence and thoughtful service.

Introduction is the official website of Amouage, a luxury fragrance brand that offers a wide range of exquisite perfumes and fragrances. With a rich history and renowned reputation, Amouage is known for its exceptional craftsmanship and unique scent compositions. This editorial review will provide a comprehensive evaluation of various aspects of, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: 1. Wide range of luxury fragrances with unique compositions. 2. Exquisite packaging that reflects the opulence of the brand. 3. The official platform of Amouage, ensuring authenticity and quality. 4. Secure online shopping experience, protecting customer information. 5. Global shipping available, allowing customers worldwide to access Amouage products. Cons: 1. Higher price range compared to other fragrance brands. 2. Limited availability of some exclusive fragrances. 3. Lack of detailed fragrance descriptions on the website.

User Experience offers a visually appealing website design that reflects the sophistication and elegance of the brand. Navigation is intuitive, making it easy for users to browse through different fragrance collections and product categories. The website provides high-resolution product images and clear pricing information, enabling customers to make informed decisions. However, it lacks detailed fragrance descriptions, which could be improved to provide a more comprehensive user experience.

Pricing and Value for Money

Amouage fragrances are known for their luxurious quality, which is reflected in the pricing. The brand positions itself in the high-end segment, and as such, the prices are higher compared to mass-market fragrances. While the cost may be a deterrent to some, the exceptional craftsmanship, unique scent compositions, and long-lasting performance justify the price tag. Customers seeking unparalleled sophistication and exclusivity will find value for money in Amouage fragrances.

Customer Service prioritizes customer satisfaction and offers excellent customer service. The brand provides multiple channels for customers to reach out, including email and a dedicated customer service phone line. The responsive and knowledgeable support team promptly addresses queries and concerns, ensuring a positive shopping experience. Additionally, the website features a comprehensive FAQ section that covers various topics, aiding customers in finding quick answers.

Product Quality and Selection

Amouage is renowned for its exceptional product quality and attention to detail. Each fragrance is meticulously crafted using high-quality ingredients, resulting in exquisite scents that stand the test of time. The brand offers a wide selection of fragrances catering to different preferences, from floral and woody to oriental and spicy. However, some exclusive fragrances may have limited availability, which could disappoint customers looking for specific scents.

Website Usability ensures a seamless browsing and shopping experience through its user-friendly interface. The website loads quickly, allowing customers to explore the extensive range of products without delays. The search functionality enables users to filter products by fragrance notes, collections, and categories, facilitating efficient navigation. The checkout process is straightforward, with secure payment options available for a hassle-free transaction.

Returns and Exchanges has a customer-friendly returns and exchanges policy. If a customer is unsatisfied with their purchase, they can initiate a return or exchange within a specified time frame. The website provides clear instructions on the return process and the necessary steps to complete the transaction. However, customers should note that certain products may be excluded from the return policy due to hygiene considerations.

Promotions and Discounts

Amouage occasionally offers promotions and discounts through its website. Customers can benefit from limited-time offers, such as discounts on select fragrances or free shipping on qualifying orders. These promotions provide an opportunity to experience the luxury of Amouage fragrances at a more accessible price point. It is advisable to regularly check the website or subscribe to the newsletter to stay updated on the latest promotions.


Amouage has established a strong reputation in the fragrance industry, known for its exquisite and unique fragrances. The brand's commitment to craftsmanship, quality, and attention to detail has garnered admiration from fragrance enthusiasts worldwide. Amouage consistently receives positive reviews and praise for its exceptional creations, solidifying its reputation as a luxury fragrance brand of choice.

Payment Options provides customers with a secure and convenient payment process. The website accepts major credit cards, including Visa, Mastercard, and American Express. Additionally, customers can choose to pay via PayPal, a widely recognized and trusted online payment gateway. The inclusion of multiple payment options ensures flexibility and convenience for customers during the checkout process.

Loyalty Programs

At the time of this review, does not offer a specific loyalty program. However, loyal customers can stay informed about new releases, exclusive offers, and limited editions by subscribing to the brand's newsletter. Subscribers often receive early access to new releases and other benefits, fostering a sense of appreciation and loyalty among Amouage enthusiasts.

Customer Reviews

Customer reviews play a valuable role in providing insights and feedback to potential buyers. Unfortunately, does not have a dedicated section for customer reviews. However, customers can find reviews and ratings on various third-party platforms and fragrance communities. These independent reviews help customers gauge the overall satisfaction and opinions of other fragrance enthusiasts.

Community Involvement

Amouage actively engages with fragrance enthusiasts and customers through social media platforms. The brand maintains a strong presence on platforms like Instagram and Facebook, sharing updates on new releases, behind-the-scenes content, and interactive posts. Amouage fosters a community where fragrance enthusiasts can engage, share their experiences, and stay connected to the brand.

Shipping and Costs offers global shipping, ensuring customers worldwide can access their desired fragrances. Shipping costs vary depending on the destination and selected shipping method. During the checkout process, customers can view the applicable shipping costs and choose their preferred delivery option. Amouage aims to provide reliable and secure shipping services to ensure fragrances reach customers safely and efficiently. In conclusion, offers a luxurious online shopping experience for fragrance aficionados seeking unique and high-quality scents. While the higher price range may deter some, the exceptional craftsmanship and exquisite compositions justify the investment. With a user-friendly website, exemplary customer service, and global shipping, ensures a seamless shopping experience for customers. The brand's strong reputation, engagement with fragrance communities, and commitment to quality further solidify its place as a leader in the luxury fragrance industry.