Users Voice for Anacondastores

82% users rated Terrible
0% users rated Poor
0% users rated Average
2% users rated Very Good
16% users rated Excellent
Pie Chart Review Representation for Anacondastores
Anacondastores Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 20 Mar 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 3.9 5 5 1 4.1
Dec 2022 1 5 2.2 2 5 5
Jan 2023 5 3.1 5 5 1 3
Feb 2023 1 5 1.3 1 5 5
Apr 2023 1 5 1.2 5 5 5
Line Chart for Rating of peer stores

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Detailed Anacondastores Review by

Introduction

Anaconda Stores is a leading provider of outdoor and camping gear in Australia, with an extensive selection of products available online. The company has been in business for over 15 years, and its focus is on providing high-quality gear at competitive prices.

Pros and Cons

Pros:
  • Extensive product selection
  • Competitive pricing
  • Easy-to-use website
  • Fast shipping
  • Good customer service
Cons:
  • Limited physical stores
  • Some products may not be available online

User Experience

Anaconda Stores' website is easy to navigate, with clear categories and filters to help users find exactly what they're looking for. The site is visually appealing and responsive, with fast loading times and little lag. The checkout process is straightforward, and users can create an account to save their personal information and track their orders.

Pricing and Value for Money

Anaconda Stores is known for offering competitive pricing on a wide range of outdoor gear, making it an excellent choice for budget-conscious shoppers. The company also offers frequent promotions and discounts, which can help customers save even more money.

Alternatives

Some of Anaconda's biggest competitors include BCF, Kathmandu, and Rebel Sports. Each of these stores offers a similar selection of outdoor and camping gear, although pricing and promotions may vary.

Customer Service

Anaconda Stores has a strong reputation for providing excellent customer service, with a highly responsive support team available to answer customer inquiries via phone, email, or chat.

Product Quality and Selection

Anaconda Stores is known for offering high-quality outdoor and camping gear, with a wide selection of products available online. The company carries a range of products from top brands, including Oztrail, Coleman, and Black Wolf.

Website Usability

The Anaconda Stores website is easy to use, with clear categories and filters to help customers find what they're looking for quickly. The site is also responsive and fast, making it easy to browse and shop from any device.

Returns and Exchanges

Anaconda Stores offers a hassle-free returns and exchange policy. Customers can return or exchange items within 28 days of purchase, provided they are in original condition and have not been used.

Promotions and Discounts

Anaconda Stores frequently offers promotions and discounts on its products, with deals available both online and in-store. Customers can also take advantage of the company's loyalty program to earn rewards and exclusive discounts.

Reputation

Anaconda Stores has a strong reputation for providing high-quality outdoor gear at competitive prices. The company is well-regarded among customers, with many positive reviews highlighting the quality of the products and the excellent customer service.

Payment Options

Anaconda Stores accepts a range of payment methods, including credit cards, PayPal, and Afterpay, which allows customers to pay for purchases in installments.

Loyalty Programs

Anaconda Stores offers a loyalty program that allows customers to earn points for every purchase they make. These points can be redeemed for exclusive discounts and rewards.

Customer Reviews

Anaconda Stores has a high level of customer satisfaction, with many positive reviews on its website and social media platforms. Customers praise the quality of the products, the competitive pricing, and the excellent customer service.

Community Involvement

Anaconda Stores is committed to supporting local communities, with regular donations to charitable causes and participation in community events.

Shipping and Costs

Anaconda Stores offers fast shipping throughout Australia, with delivery times ranging from one to seven business days. Shipping costs vary depending on the size and weight of the order, with free shipping available for orders over $99.

Anacondastores Recent User Reviews

User Rating

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Reviewer Name: Robert Howman

Review Submission Date: 2023-02-08

Review Title: Online customer service Bots
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Review Description: Clearly their online customer service is controlled by bots. Failed to apply a discount, basically said they don't care, I suggested they refund the difference or I could just return and re-purchase, and they offer to give me a postal label. (The return shipping would be more than the discount)Never experienced such impersonal service in a long time.Lost me as a customer.

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Reviewer Name: Dion Munro

Review Submission Date: 2023-02-04

Review Title: Ordered an O’Neil hammer snow jacket…
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Review Description: Ordered an O’Neil hammer snow jacket with removable hood. The jacket arrived but there was no hood with the jacket. Contacted customer service. Yet to hear if a hood is being sent with 2 weeks before going on holiday

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Reviewer Name: noel

Review Submission Date: 2022-12-09

Review Title: have been trying to phone and speak to…
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Review Description: have been trying to phone and speak to someone about an item to see if they have it in the store as in the past their web site says in stock only to make a long trip to purchase only to be told they don't have it in stock.after 6 hrs of trying to contact them i have given up and will order the item from a different merchant as I'm finished with anaconda and their lazy staff.

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Reviewer Name: Stephanie Jennings

Review Submission Date: 2022-12-07

Review Title: Terrible online service
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Review Description: They cancelled my order after I found the item in a promoted ad. I can't comment on the jacket but the service was terrible. At the precise moment they were cancelling my order due to no stock, I could still place one for the exact same item.Then I tried to leave a review and they didn't publish it because it didn't go their way. I won't be using Anaconda again. Bad experience.

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Reviewer Name: Andreas Siemens

Review Submission Date: 2022-12-02

Review Title: False advertising, canceled review to keep up false positive review
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Review Description: I bought a item and it’s not as advertised, so tried to return but wouldn’t take back. Than gave a review on the product on Anaconda website, but the review was not approved. You don’t approve only if you like the review. It’s a very dishonest store and no surprise that they have so many negative reviews on other platforms, but not on theirs. That’s not how you keep a good review on a bad product and bad service. How many reviews have they canceled to keep up a false „positive“ review

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Reviewer Name: Alf

Review Submission Date: 2022-11-15

Review Title: Very poor customer experience
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Review Description: Wanted to buy a shimano sustain for $475. Waited an hr for service. 1 guy in the fishing section too busy talking about his fishing spots with a customer. Absolutely pathetic service. Walked out and went to BCF up the road and closed the deal with great discount.

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Reviewer Name: Abz

Review Submission Date: 2022-09-16

Review Title: to bfc and hooked on tackle to…
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Review Description: Went to bfc and hooked on tackle to look for some lures squid jigs Didn’t really help much After going to Anacondoa in hoppers crossing I was very pleased with the product I had purchased really did the job try them the same day and really happy with them I’ll like to thank Sam really glad there was someone there with the experience and knowledge would definitely be back if I need anything the future

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Reviewer Name: Reggie Probst

Review Submission Date: 2022-09-15

Review Title: Another terrible Anaconda experience
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Review Description: Like the many complaints here about the click-and-collect function on the site being a nightmare, so is mine. The site automatically makes it a home delivery and charges you for it. When you call the helpline they say it is my fault and nothing can be done as it has shipped. Pick your game up Anaconda this is a terrible way to do business and borders on dishonesty. I am truly sorry I spent my money here now.

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Reviewer Name: Percy Montgomery

Review Submission Date: 2022-09-02

Review Title: Ordered some stuff off Anaconda and it…
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Review Description: Ordered some stuff off Anaconda and it arrived quickly. The gear was some clothing. Some of it didn't fit perfectly which is annoying and it's hard to do a return but I am happy with the pricing. It's also got a decent range. Would recommend but just know your measurements beforehand!

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Reviewer Name: Linda Tacey

Review Submission Date: 2022-06-16

Review Title: DON'T ORDER ONLINE.
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Review Description: DON'T ORDER ONLINE.the website automatically goes to delivery even after you choose click and collect. I have been waiting for 3 weeks for my delivery and I'm leaving for holiday in two days. The only solution the store could offer was to repurchase everything and cancel the order when they get around to it.I can't get in touch with any one to help me. The store can't even cancel the order for me. Haven't even answered my online inquiry. No customer service available at all. I'm so disappointed. Not sure what to do.

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