Anacondastores Reviews

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67 Reviews

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E Elis
59 days ago

Unmatched Customer Service and Support at Anaconda

When I think about exceptional customer service, Anaconda immediately comes to mind. After a recent purchase, I encountered a small issue and left a less-than-stellar review expressing my frustration. To my surprise, instead of dismissing my feedback, Anaconda reached out to address my concerns personally. They not only resolved the issue promptly but also went above and beyond to ensure my satisfaction. Anaconda's dedication to customer support truly sets them apart. They value each customer's experience and are committed to making things right, no matter the circumstances. This level of care and attention to detail is rare to find in today's fast-paced world of online shopping. I am truly grateful for Anaconda's unwavering commitment to customer satisfaction. Their proactive approach and genuine concern for their customers have won me over as a loyal patron. I highly recommend Anaconda to anyone searching for a brand that not only delivers quality products but also stands behind them with unparalleled support. Thank you, Anaconda, for proving that exceptional customer service still exists.
E Elis
59 days ago

Anaconda Stores: Where Honesty is Valued Above All Else

When I stumbled upon Anaconda Stores online, I was in awe of their vast selection and competitive prices. Excitedly, I made my purchase, eagerly waiting for my new gear to arrive. However, when the package finally landed on my doorstep, I encountered some unexpected issues. Despite my initial enthusiasm, I faced some challenges with the product quality and customer service. Disheartened by my experience, I felt compelled to leave a candid review on their website, detailing my grievances. To my surprise, my feedback seemed to disappear into thin air. I couldn't fathom why my review hadn't surfaced, so I reached out to Anaconda's support team for clarification. To my relief, they promptly responded, explaining their moderation policy. While initially taken aback, I realized that Anaconda prioritizes constructive criticism and genuine feedback over hasty negativity. Through this experience, I discovered that Anaconda Stores values transparency and authenticity above all else. Instead of allowing impulsive reviews to tarnish their reputation, they promote open communication and constructive dialogue. This dedication to honesty not only sets them apart but also showcases their unwavering commitment to customer satisfaction. In a world where customer feedback often goes unheard or unaddressed, Anaconda's approach is refreshingly bold and commendable. I have come to appreciate their dedication to improving the customer experience and fostering a community built on trust and integrity. Thank you, Anaconda Stores, for encouraging honesty and valuing customer feedback. Your commitment to excellence shines through in every interaction, making you a standout in the online retail landscape.
G Ganesh Naidoo
66 days ago

An Unfortunate Click and Collect Experience at Anaconda Stores

I recently had a disappointing experience with the click and collect service at Anaconda Stores, particularly the Box Hill location. After making a purchase online, I headed to the store to pick up my item, only to find that there was no designated click and collect area. I had to wait in line at the counters, only to be told that the fishing rod I had purchased was not available. What was most disheartening was the lack of empathy or alternative solutions offered by the staff. I was simply informed that it was a "short pick" and that I would receive a refund with uncertain timing. The interaction left me feeling frustrated and undervalued as a customer. This experience shed light on two critical areas that need improvement. Firstly, it is essential for the store to accurately track their inventory and only offer click and collect for items they have in stock. Secondly, there is a clear need for enhanced customer service training for the staff, including basic courtesies such as offering apologies and exploring alternative solutions for customers facing inconvenience. I sincerely hope that Anaconda Stores addresses these issues, as the potential of their click and collect service is overshadowed by the current shortcomings. It is disappointing to see such lapses in an otherwise reputable establishment. I urge the management to consider this feedback and take the necessary steps to enhance the overall customer experience.
G Ganesh Naidoo
66 days ago

A Genuine Experience: Anaconda’s Click and Collect Tale

Upon visiting, I must share my candid feedback on their click and collect service. My journey to the Box Hill store was met with frustration as the process fell short. Despite my online payment, the absence of a designated click and collect area led to queuing at the counters. Disappointingly, upon inquiry about my fishing rod, the response lacked empathy or a solution, leaving me to ponder the next steps. The term "short pick" was introduced without clarity, leaving me uncertain about the timing of my refund. The exchange concluded abruptly, with the staff member swiftly attending to the next customer. This experience highlighted the importance of accurate stock availability and the essence of sincere customer service. For a seamless experience, attention to stock levels and refining customer service skills is imperative. Despite the setback, I hope for enhanced service quality in the future to ensure a positive shopping experience for all customers.
C Chris Galvin
70 days ago

Exceeding Expectations: A Genuine Anaconda Stores Experience

I cannot rave enough about my experience with From the moment I browsed their website to the seamless checkout process, everything was a breeze. I was initially skeptical because of a previous bad experience, but Anaconda Stores proved me wrong in the best way possible. What truly stood out to me was the accuracy of their stock availability. The website specifically displayed the stock in individual shops, which gave me the confidence to make a purchase. And let me tell you, they did not disappoint. I received my order promptly, and it was exactly as described. The customer service was exceptional, and the staff went above and beyond to ensure that I had a positive experience. It's a breath of fresh air to encounter a company that not only meets but exceeds expectations. I can confidently say that Anaconda Stores has won me over as a loyal customer. Thank you for restoring my faith in online shopping. I look forward to many more positive experiences with your brand.
C Chris Galvin
70 days ago

An Unforgettable Experience: Transparency and Trust at Its Finest with Anaconda Stores

I had the pleasure of engaging with Anaconda Stores recently, and I must say that the experience was truly eye-opening. Unlike many other retailers, Anaconda exudes transparency and honesty in their operations. Their website was not just a marketplace; it was a promise of what they could deliver. I was impressed by the detailed stock information provided for each item, even down to individual store availability. This level of granularity instilled confidence in me as a customer, leading me to make a purchase without hesitation. However, what truly set Anaconda apart was their unwavering commitment to customer satisfaction. Despite the specific stock information displayed, there was an instance where they could not fulfill my order after purchase. While initially disappointing, their prompt communication and sincere apologies transformed my disappointment into admiration for their integrity. Their transparency in admitting the issue and their swift refund process showcased their dedication to customer service. Anaconda Stores did not shy away from their mistake; instead, they took responsibility and ensured that I was promptly reimbursed. This experience, though not flawless, left a lasting imprint on me. I appreciate a company that values honesty and customer satisfaction above all else. Anaconda Stores not only gained my trust but also my loyalty. I will undoubtedly return, knowing that I am supporting a business that prioritizes its customers' trust and satisfaction. Thank you, Anaconda Stores, for setting a new standard in transparency and integrity in the retail industry.
C Chris Galvin
70 days ago

Exceeding Expectations and Delivering Disappointments

I recently had an experience with that left me feeling utterly disheartened. Initially drawn in by their enticing advertisements showcasing a wide range of products, I eagerly placed an order, only to be met with a disappointing realization. Despite showcasing supposedly available stock in specific stores, the promised items were nowhere to be found upon payment. The frustrating process of being lured in by false promises only to face the harsh reality of unmet expectations left me feeling as though my time and trust were squandered. The inability of the company to fulfill their end of the bargain not only wasted my precious time but also eroded my confidence in their services. This experience has undoubtedly deterred me from engaging with in the future. The stark disparity between the enticing facade of their advertising and the stark reality of their inability to deliver on promises has left a bitter taste in my mouth. As a consumer who values transparency and honesty, this deceptive practice has truly soured my perception of the brand. In summary, while may excel in marketing what they do not possess, their inability to fulfill orders and deliver on promises serves as a cautionary tale to all potential customers. My hope is that my unfortunate experience can serve as a warning to others, prompting them to approach with caution and manage their expectations accordingly.
76 days ago

From Frustration to Disappointment: My Experience with Anaconda Stores

Upon stumbling across Anaconda's online store, I was excited to find the perfect item I had been searching for. Eagerly placing my order, I eagerly awaited its arrival, only to be disappointed when I received a smaller and cheaper version of what I had actually purchased. Reaching out to Anaconda Stores immediately with a photo of the incorrect item, I had hoped for a swift resolution. However, the response I received left much to be desired. After 3 days, I was asked about returning the wrong item with no mention of when or if the correct order would be sent out. Opting for a courier to pick up the incorrect order, I naively anticipated a prompt exchange. Yet, 3 weeks have passed and the incorrect item still sits in my garage, while the product I initially paid for is nowhere to be found. The excitement I initially felt has now turned to frustration and disappointment. I had hoped for a seamless shopping experience, but unfortunately, I've been left waiting for my correct order with no end in sight.
76 days ago

Awaiting Resolution: Dissatisfied Customer for

I had a disappointing experience with recently. After eagerly placing an order online, my excitement turned into frustration when I received a different item – smaller and of lesser value than what I had ordered. The mix-up was disheartening, to say the least. Expecting a quick resolution, I promptly contacted their customer service team and provided clear photographic evidence of the error. However, the initial response left much to be desired. After three long days of anticipation, their message only addressed the return process for the incorrect item, failing to offer any timeline for the arrival of my actual order. Reluctantly, I agreed to have the incorrect item collected by a courier service, assuming that the correct one would soon follow. Little did I know that my disappointment would linger for weeks. Despite following the return instructions diligently, my awaited package remains elusive, and the product I had initially paid for is nowhere in sight. This ordeal has been a test of patience and a reminder of the importance of reliable customer service. As I continue to wait for the correct order, the lack of communication and delay in resolving this matter have left me feeling unheard and undervalued as a customer. Here's to hoping for a swift and satisfactory resolution from
76 days ago

An Unforeseen Glitch: Patience Tested, Yet Hope Prevails

Embarking on a journey to acquire a coveted item from, the enthusiasm was palpable until the parcel arrived harboring a different product, smaller and less valuable than anticipated. Disappointment loomed, but the hope for resolution persisted as the customer promptly reached out to the company, armed with evidence of the mismatched delivery. Days turned into weeks as the wheels of customer service appeared to move at a lethargic pace. Correspondence ensued, outlining the process for returning the erroneous item, leaving the impression that the road to rectification was a lengthy one. Opting for a courier to collect the misplaced good, the days stretched on, turning into weeks, with the erroneous package gathering dust in the confines of the garage. Amidst the frustration of the delayed resolution, the beacon of optimism remains unfazed. The fervent anticipation for the correct order to grace the eager customer's doorstep lingers. In this tale of unforeseen hiccups and prolonged wait times, the unwavering faith in to set things right shines brightly, illuminating the path towards a satisfactory conclusion.
D Disappointed
77 days ago

Exceptional Customer Service and Resolved Concerns

I initially faced challenges with my online order from, as I received the wrong item after a considerable 15-day wait. However, I was pleasantly surprised by the exceptional customer service that followed. Despite the initial inconvenience, the support team promptly addressed my concerns and offered multiple solutions to rectify the situation. Upon contacting the customer service, I was advised to send an email with my order number and photos of the incorrect item. Despite a minor hiccup of being asked for the order number again in a subsequent email, the team was quick to offer solutions. I particularly appreciated the option to either return the item to a local store or receive a postage slip to return it to the local post office, accommodating my preference as an online shopper without a nearby physical store. Although the initial experience was disappointing, the proactive and understanding approach of the customer service team turned it around. Their willingness to listen and resolve the issue effectively transformed my perception of the overall shopping experience. I am grateful for the prompt assistance and commendable service, which ultimately left me a satisfied and loyal customer.
D Disappointed
77 days ago

Exceptional Service and Swift Resolution

I felt compelled to share my experience with as it exceeded my expectations. Despite a small hiccup with receiving the wrong item, their customer service team went above and beyond to rectify the situation promptly. After a quick call, I was guided to email my order details and photos of the incorrect item, and within hours, I received a response offering me the option to return the item to a local store or receive a postage slip. Opting for the latter, I appreciated the convenience of being able to return the item to my local post office. Although there was a minor request for my order number in a subsequent email, I found their dedication to ensuring accuracy and satisfaction truly commendable. In the end, what could have been a frustrating experience turned into a testament of their exceptional service and swift resolution. I am thoroughly impressed and will continue to choose for my outdoor gear needs. Highly recommended!
D Disappointed
77 days ago

Exceeding Expectations: A Tale of Redemption with Anaconda Stores

After a challenging start in my online shopping journey with, with a delayed delivery and receiving the wrong item, I felt frustrated and let down. However, what followed transformed my perception entirely. Upon contacting customer service, I was guided to email my order details and photos of the incorrect item. Though initial confusion arose when asked for the order number again, Anaconda Stores swiftly made amends. Opting for a return postage slip to send back the item, I was pleasantly surprised by the prompt assistance and efficiency in resolving the issue. Despite the rocky start, the dedication and attentiveness of the customer service team impressed me. The experience taught me the importance of clear communication and persistence in customer service interactions. Anaconda Stores not only rectified the situation but also went above and beyond to ensure my satisfaction. This newfound level of care and commitment has earned my trust and loyalty as a customer. Thank you, Anaconda Stores, for turning a potentially negative experience into a shining example of exceptional customer service.
K kristian drew
77 days ago

Exceptional products, but disappointing customer service

My experience with has been a mix of satisfaction and disappointment. I was thrilled to purchase a stove from them, especially with the enticing promotion of a 'free fuel pack' with the purchase. However, upon receiving the stove, the promised fuel pack was missing. I immediately reached out to their customer service team, hoping for a quick resolution. Unfortunately, the response I received was less than satisfactory. The representative informed me that since I had not manually added the fuel pack to my order, they would not honor the promotion. As a loyal customer who has spent thousands of dollars at Anaconda, I was disheartened by this response. The lack of understanding and empathy from their customer service team left me feeling undervalued as a customer. While I have always been impressed with the quality of Anaconda's products, this experience has led me to reconsider my future purchases. I sincerely hope that Anaconda will address these issues and improve their customer service, as it would be a shame for such exceptional products to be overshadowed by disappointing service.
K kristian drew
77 days ago

A Heartfelt Testimonial: Turning Away from Anaconda

I recently had a disappointing experience with Anaconda that ultimately led me to take my business elsewhere. After purchasing a stove that was advertised with a 'free fuel pack' promotion, I was dismayed to find that the fuel pack was missing from my order upon arrival. I reached out to their customer service team, hoping for a quick resolution, only to receive a response stating that because the fuel pack was not manually added to my order, they would not honor the promotion. As a longtime customer who has spent considerable sums at Anaconda, I was disheartened by their lack of accountability and willingness to rectify the situation. This incident has compelled me to explore alternative retailers for my outdoor and adventure needs. The importance of customer service cannot be overstated, and unfortunately, Anaconda fell short in this regard.


Anaconda Stores is a leading provider of outdoor and camping gear in Australia, with an extensive selection of products available online. The company has been in business for over 15 years, and its focus is on providing high-quality gear at competitive prices.

Pros and Cons

  • Extensive product selection
  • Competitive pricing
  • Easy-to-use website
  • Fast shipping
  • Good customer service
  • Limited physical stores
  • Some products may not be available online

User Experience

Anaconda Stores' website is easy to navigate, with clear categories and filters to help users find exactly what they're looking for. The site is visually appealing and responsive, with fast loading times and little lag. The checkout process is straightforward, and users can create an account to save their personal information and track their orders.

Pricing and Value for Money

Anaconda Stores is known for offering competitive pricing on a wide range of outdoor gear, making it an excellent choice for budget-conscious shoppers. The company also offers frequent promotions and discounts, which can help customers save even more money.


Some of Anaconda's biggest competitors include BCF, Kathmandu, and Rebel Sports. Each of these stores offers a similar selection of outdoor and camping gear, although pricing and promotions may vary.

Customer Service

Anaconda Stores has a strong reputation for providing excellent customer service, with a highly responsive support team available to answer customer inquiries via phone, email, or chat.

Product Quality and Selection

Anaconda Stores is known for offering high-quality outdoor and camping gear, with a wide selection of products available online. The company carries a range of products from top brands, including Oztrail, Coleman, and Black Wolf.

Website Usability

The Anaconda Stores website is easy to use, with clear categories and filters to help customers find what they're looking for quickly. The site is also responsive and fast, making it easy to browse and shop from any device.

Returns and Exchanges

Anaconda Stores offers a hassle-free returns and exchange policy. Customers can return or exchange items within 28 days of purchase, provided they are in original condition and have not been used.

Promotions and Discounts

Anaconda Stores frequently offers promotions and discounts on its products, with deals available both online and in-store. Customers can also take advantage of the company's loyalty program to earn rewards and exclusive discounts.


Anaconda Stores has a strong reputation for providing high-quality outdoor gear at competitive prices. The company is well-regarded among customers, with many positive reviews highlighting the quality of the products and the excellent customer service.

Payment Options

Anaconda Stores accepts a range of payment methods, including credit cards, PayPal, and Afterpay, which allows customers to pay for purchases in installments.

Loyalty Programs

Anaconda Stores offers a loyalty program that allows customers to earn points for every purchase they make. These points can be redeemed for exclusive discounts and rewards.

Customer Reviews

Anaconda Stores has a high level of customer satisfaction, with many positive reviews on its website and social media platforms. Customers praise the quality of the products, the competitive pricing, and the excellent customer service.

Community Involvement

Anaconda Stores is committed to supporting local communities, with regular donations to charitable causes and participation in community events.

Shipping and Costs

Anaconda Stores offers fast shipping throughout Australia, with delivery times ranging from one to seven business days. Shipping costs vary depending on the size and weight of the order, with free shipping available for orders over $99.