Reviewer Name: Linda Tacey
Review Submission Date: 2022-06-16
Review Title: DON'T ORDER ONLINE.
Review Description: DON'T ORDER ONLINE.the website automatically goes to delivery even after you choose click and collect. I have been waiting for 3 weeks for my delivery and I'm leaving for holiday in two days. The only solution the store could offer was to repurchase everything and cancel the order when they get around to it.I can't get in touch with any one to help me. The store can't even cancel the order for me. Haven't even answered my online inquiry. No customer service available at all. I'm so disappointed. Not sure what to do.
Reviewer Name: Kelly
Review Submission Date: 2022-05-04
Review Title: Sent used goods
Review Description: I ordered a beach cart online. What I was sent was second hand, used goods. The tyres were scuffed from use and covered in dirt. I still have no response from the company on a refund. I left a negative review on the company’s website which they then edited before allowing to post on the basis that it would “direct business away from the company”. As it should, consumers have a right to know the company is sending out used goods.
Reviewer Name: Annette Kiernan
Review Submission Date: 2022-04-18
Review Title: Great Customer Service
Review Description: Shopped at Highett Victoria store after receiving a gift voucher,Jennifer was a great help with giving product knowledge and guided me towards the best product for my needs.Absolutely love my new North Face 3/4jacket.Store had a great product range,and it was easy to see all the products.Will return to this store.
Reviewer Name: William Taylor
Review Submission Date: 2022-01-29
Review Title: Shopped at modbury store..got assisted…
Review Description: Shopped at modbury store..got assisted by Holly who recommended and selected hiking boots..her product knowledge was first rate..buoyant personality made this a great experience..Holly your are a star..
Reviewer Name: Kathryn w
Review Submission Date: 2022-01-04
Review Title: Don’t even deserve 1 star
Review Description: Don’t even deserve 1 star. Ordered in November for Christmas and just before Christmas someone received my order in their package and contacted me. It’s now January and anaconda still haven’t resent my purchase. It was sent back to them and they were shipping to me. Still nothing. They don’t offer anything for inconvenience or seem to care. Just a generic email that states it will be processed soon. Terrible. Will never order from them again.
Reviewer Name: Julie Doyle
Review Submission Date: 2021-12-22
Review Title: Don’t order online
Review Description: I ordered early November: Toll has managed to lose it twice and supposedly delivered once without leaving a card. Anaconda has been of no help at all (Melb. Aust)
Reviewer Name: Jayden H
Review Submission Date: 2021-12-21
Review Title: The worst online store EVER - DO NOT SHOP Here
Review Description: Hands down one of the worst experiences and online stores I’ve ever experienced. I spent Over $700 on products, was told it would take 3-5 days and it’s been over 4 weeks and still no delivery. They sent automated responses after 5 days, they don’t answer their phones or emails. DO NOT use this company. It’s 2021, how could a business be run so badly!
Reviewer Name: Steel Quinn
Review Submission Date: 2021-12-03
Review Title: No cookies
Review Description: I want to see your products online I don't expect cookies
Reviewer Name: DEidre WEller
Review Submission Date: 2021-11-23
Review Title: Nfi on mambo sup
Review Description: Trying to find out the weight capacity of a mambo stand up board have been told by staff at sunny coast store they are 120 kl but no specifics on box or any paper work to prove this .i wanted to buy it for a present so i needed to know .contacted anaconda but got no reply think ill give thes peole a miss because they seem to have nfi.very dissapointing better spending my money else ware .
Reviewer Name: Dialyn
Review Submission Date: 2021-11-17
Review Title: Do not shop online from Anaconda.
Review Description: They cancelled my order for no reason and they don't care to fix the issue.Ordered $300 worth of items on the 31st Oct. On the 17th Nov got a message it was delivered, followed by message it was cancelled. They give no valid reason (my address was 100% correct). Terrible customer service, don't resend, making me reorder. Nope.Do not order online from Anaconda ever.