Ancestry Reviews

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103 Reviews

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19% users rated Terrible
10% users rated Poor
14% users rated Average
15% users rated Very Good
43% users rated Excellent
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R Rafe Hart
47 days ago

Experience Genuine Insights with AncestryDNA, but Beware of Hidden Costs

My journey with AncestryDNA has been a mix of excitement and caution. On the positive side, the processing of my DNA test was swift, and the results were presented in a user-friendly format, making it easy to grasp my genetic origins. The inclusion of health traits added an interesting dimension to the experience, although I wished for more detailed explanations and comparisons with broader health data. However, my enthusiasm was dampened by the constant push for upselling. It felt disheartening to have crucial information locked behind additional paywalls, essentially making me pay twice for a comprehensive experience. The offer of a $1 membership for 3 months seemed appealing at first, but it came with the risk of automatic charges sneaking up on me. While I appreciate the initial insights provided by AncestryDNA, the continuous upselling tactics made the overall experience less enjoyable. Transparency in pricing and access to all features upfront would have made the journey more fulfilling and authentic. Despite the upselling challenges, AncestryDNA remains a valuable tool for exploring one's heritage and health traits. Just be prepared to navigate through the marketing hurdles to unlock the full potential of this platform.
J John Turner
48 days ago

Life-Changing Discoveries Await at Ancestry.com.au

Discovering my roots through ancestry.com.au was an experience beyond words - simple yet profound. As a seasoned DNA test-taker, I approached this gift with hopeful anticipation, expecting familiar results. However, what awaited me was a journey filled with surprises and newfound connections. The platform's straightforward interface made navigating through my genetic heritage effortless. With just a few clicks, I unveiled a slightly different perspective on my ancestry, unravelling a tapestry of stories waiting to be told. What truly set this experience apart was the treasure trove of recognized matches that appeared, weaving a web of familial ties across generations. Ancestry.com.au didn't just provide data; it painted a vivid picture of my lineage, connecting me to relatives I never knew existed. This revelation was more than a genetic match; it was a gateway to understanding my identity in a profound and meaningful way. For anyone seeking to delve into their family history, I wholeheartedly recommend ancestry.com.au. Prepare to be amazed, touched, and forever changed by the life-changing discoveries that await you.
T Terrance Marsh
49 days ago

Exceptional Customer Service Experience with Marie at Ancestry

After encountering some challenges with accessing my DNA results on Ancestry, I reached out for assistance and was lucky enough to connect with Marie. Her expertise and patience were truly remarkable. Despite the complexities of my issue, Marie dedicated her time and efforts to guide me through the process with unwavering support. Her commitment to resolving the issue left me feeling valued as a customer. Marie's exceptional customer service skills shone brightly through her understanding and willingness to help, making the entire experience not only bearable but also pleasant. Her professionalism and dedication to ensuring customer satisfaction are truly commendable. Thanks to her assistance, I am now one step closer to accessing the results I have been eagerly awaiting. Ancestry is fortunate to have such a dedicated and knowledgeable team member like Marie. I am grateful for her assistance and can confidently say that my experience with Ancestry has been enriched by her invaluable help. Cheers to Marie for turning what could have been a frustrating experience into a positive one!
S Steve
49 days ago

An Unforgettable Journey of Discoveries with Ancestry.com.au

From the initial skepticism to a profound sense of connection, my experience with Ancestry.com.au was nothing short of transformative. At first, I was hesitant, fearing it might be just another drain on my resources. However, as I delved into the world of genealogy on their platform, I was captivated by the stories waiting to be unearthed. The journey began with the DNA results, revealing not just my genetic makeup but a window into my past, tracing back through generations. The sense of identity and belonging that washed over me was priceless. While there were additional services offered, I found that the core experience provided me with more than enough to satiate my curiosity. Every click on the site felt like turning a page in a long-forgotten book, each revelation bringing me closer to my roots. With each piece of information, I felt a deeper connection to my ancestors and a newfound appreciation for the path that led to me. To those who question the value of such pursuits, I urge you to take the leap. Ancestry.com.au has the power to illuminate the shadows of your past and paint a clearer picture of your present. It may require an investment, but the returns in terms of self-discovery and understanding are immeasurable. Embrace the journey, and let Ancestry.com.au guide you through the intricate tapestry of your heritage.
F Frank Murray
50 days ago

Discovering My True Heritage: Unraveling An Ancestral Mystery

After years of uncertainty surrounding my ancestry, I decided to explore my roots with ancestry.com.au. To my surprise, the results revealed that only 39% of my DNA was Irish, contrary to what I had believed. A previous test, gifted to me by my daughter, had indicated 59% Irish heritage, shedding light on a family secret. As I delved deeper into my lineage, I uncovered the truth that my mother was Irish, and my father's identity remained a mystery. This journey of self-discovery not only provided me with a clearer picture of my heritage but also filled a void in my heart with understanding and acceptance. The revelations brought a sense of closure and connection to my past, allowing me to embrace my mixed heritage with pride. Thank you, ancestry.com.au, for helping me uncover the pieces of my ancestral puzzle and bringing me one step closer to my roots.
A alex tate
51 days ago

Uncovering My Roots: A Lifesaving Journey with Ancestry.com.au

Let me start by saying that my experience with Ancestry.com.au has been nothing short of life-changing. As someone who has always been curious about my roots and family history, I took the plunge and decided to explore my ancestry with the help of this incredible platform. From the moment I signed up, I was greeted by my ancestry assistant who was not only knowledgeable but also incredibly patient and understanding. I bombarded her with numerous questions, each more intricate than the last, and yet, she handled them all with grace and expertise. With her guidance, I was able to unravel generations of stories, uncover long-lost relatives, and piece together a puzzle that had baffled me for years. The information I obtained was not just a collection of names and dates; it was a tapestry of emotions, struggles, and triumphs that resonated with me on a deep, personal level. Thanks to Ancestry.com.au, I now have a deeper understanding of who I am and where I come from. The journey wasn't just about tracing my family tree; it was about connecting with my past, honoring my heritage, and embracing the legacy that has been passed down to me. So, if you're on the fence about delving into your ancestry, let me assure you - it's worth it. The road may be long and winding, but the destination is truly priceless. Trust me, your ancestry assistant will be there every step of the way, guiding you, supporting you, and helping you discover a part of yourself you never knew existed.
R Rose Gambaro
54 days ago

Uncovering Family Secrets with Ancestry.com.au

Embarking on my genealogy journey with Ancestry.com.au was a rollercoaster of emotions. Despite some initial disappointments, I found myself on a quest to uncover the truth behind my family tree. The platform revealed information that challenged my preconceptions, including the shocking revelation that neither of my paternal grandfathers were my blood relatives. While this discovery was a bombshell, it opened up a new chapter of understanding and acceptance for me. I was able to delve deeper into my family history, confronting long-held beliefs and redefining my sense of identity. Ancestry.com.au became more than just a tool for tracing lineage – it became a catalyst for personal growth and self-discovery. Although some inaccuracies in my family tree proved challenging to correct, the journey itself was filled with invaluable lessons and moments of clarity. It's not just about the money; it's about the opportunity to unearth hidden truths and connect with your past in ways you never imagined. My experience with Ancestry.com.au may have started with disappointment, but it ultimately led me to a profound sense of understanding and self-awareness. I encourage anyone exploring their family history to embrace the unexpected twists and turns, for they may just lead you to a deeper understanding of yourself and your roots.
K Kayla Cummins
54 days ago

Ancestry.com.au: Unveiling My Roots and Identity

Embarking on my journey with Ancestry was an experience like no other. As I eagerly awaited my results, I could hardly contain my excitement. Upon receiving them, the flood of emotions was overwhelming. Three unexpected ethnicities emerged, surprising me to the core, while the familiar ones brought me immense joy. Since that moment, Ancestry has become a cherished part of my daily routine. The app acts as a doorway to my past, offering insights into who I am and where I come from. The depth of information and the connections I've made have left me utterly fascinated, sparking a newfound curiosity that keeps me coming back for more. The investment in Ancestry has proven to be invaluable. The clarity it has brought to my heritage and the sense of belonging it has instilled within me are priceless. I am eternally grateful for the opportunity to delve into my ancestry and uncover the layers of my identity. Ancestry.com.au has not only met but exceeded my expectations, making every penny spent unquestionably worthwhile.
A Agnes Algra
54 days ago

Unlocking the Mysteries of My Family Heritage at Ancestry.com.au: A Frustrating Yet Hopeful Journey

Embarking on a quest to uncover my family's roots, I eagerly navigated to ancestry.com.au to access my DNA results, only to encounter an unexpected hurdle. As I diligently provided the required second layer of security, an error message flashed on my screen, informing me that my New Zealand phone number was deemed invalid. Frustration blossomed within me as I attempted various combinations – with and without the country code, but to no avail. Seeking guidance and resolution, I found myself at a crossroads, unsure of what steps to take next. The road ahead seemed daunting, shadowed by uncertainty. However, amidst this temporary setback, a glimmer of hope emerged. I reminded myself of the countless stories of newfound connections and revelations awaiting me within my DNA results. As I reach out to the customer support team at Ancestry, I hold onto the belief that this stumbling block is merely a detour in my exploration of identity and heritage. The journey may be bumpy, but the destination promises to be profound and life-changing. My experience may be tinged with frustration, but my heart remains hopeful, knowing that the key to unlock the mysteries of my family's past is within reach.
K Kim Scanlon
54 days ago

Unyielding Quest for Clarity at Ancestry.com.au

Embarking on my journey with ancestry.com.au was a mix of excitement and anticipation, eager to unravel the mysteries of my heritage. However, as I delved into the results, perplexity overshadowed my initial enthusiasm. Discovering discrepancies in the lineage presented - with my biological father wrongly linked to my maternal side, and my supposed first cousin from my mother's lineage intertwined with my paternal ancestry - left me disoriented. Despite my best efforts to rectify these errors, I encountered resistance from the automated system, steadfast in its convictions. The inability to address these inaccuracies cast doubt on the authenticity of the connections revealed, prompting a wave of uncertainty about my family roots. This unexpected turn of events left me feeling disheartened, as the platform failed to provide the clarity and reassurance I sought in my quest for ancestral knowledge. The experience fell short of my expectations, stirring a sense of disappointment in an otherwise promising endeavor. In navigating the intricate web of familial ties, meticulous accuracy holds paramount importance. My hope is that ancestry.com.au will heed the call for precision and transparency, ensuring that each user's journey to uncovering their heritage is met with unwavering reliability and trustworthiness.
S Sam
55 days ago

Uncovering My Family’s Rich History

Embarking on my genealogical journey with ancestry.com.au has been nothing short of a remarkable experience. From the moment I received my results, I was filled with excitement and anticipation. However, what truly set this platform apart was its array of functionalities that surpassed my expectations. Delving into the depths of the website, I was astounded by the wealth of information at my fingertips. It was like uncovering hidden treasures about my family's past. As I navigated through the different features, I found myself immersed in a world of discovery and connection. One of the most enjoyable aspects for me has been piecing together the intricate family trees from all sides of my lineage. The ability to trace back generations and unearth stories that had long been forgotten has been truly rewarding. It has not only provided me with a newfound appreciation for my roots but has also allowed me to bond with relatives in ways I never thought possible. Ancestry.com.au has truly been a gift that keeps on giving. It has enriched my understanding of where I come from and has sparked a newfound passion for unraveling the tapestry of my family's history. I couldn't be more grateful for the invaluable insights and connections I have gained through this platform.
J Jennifer Somerville
56 days ago

Remarkable Customer Service at Ancestry.com.au

Let me take a moment to express my gratitude for the exceptional service provided by the team at ancestry.com.au. Despite an initial setback with a missing sample three years ago, the support I received from Lady was truly remarkable. Her efficient communication and willingness to address my concerns left a lasting impression on me. Although I didn't receive the promised replacement sample at that time, Lady assured me that I was still on the registry, giving me hope for a successful outcome. I am eagerly anticipating the next steps in this journey of discovery. Communication is indeed key, and the dedication shown by the ancestry.com.au team, especially Lady, is commendable. I look forward to continued collaboration with such a caring and professional group. Thank you for your unwavering support and commitment to customer satisfaction. Here's to unlocking more of our shared history together!
D David and Katerina Burgess
58 days ago

Discover the Depths of Your Ancestry at Ancestry.com.au: A Heartfelt Review

Embarking on a journey to unravel my roots, I turned to Ancestry.com.au, eager to unearth the secrets of my lineage. As I delved into the intricacies of genetic testing, I encountered a minor hiccup - the absence of swab testing. However, my unwavering passion for discovery led me to suggest a simple enhancement to their FAQs - clarifying that infants under the age of five cannot partake in DNA testing due to their inability to provide a saliva sample. Navigating through the channels of customer support, I encountered conflicting information regarding testing infants. Despite the momentarily puzzling responses, my admiration for Ancestry.com.au remained unscathed. The depths of historical exploration and the promise of connecting with distant relatives kept me captivated throughout. Even amidst minor setbacks, Ancestry.com.au shines as a beacon of genealogical wonder, offering a platform brimming with untold stories waiting to be unveiled. My journey with them may have had its quirks, but the allure of exploring my lineage and piecing together the puzzle of my ancestry is an experience I cherish and eagerly anticipate continuing.
S Sandy Van Doorne
58 days ago

My Ancestry Journey Unveiled Emotions Deep Within

Embarking on my ancestry journey with Ancestry.com.au was a rollercoaster of emotions. The anticipation leading up to receiving my DNA results was filled with excitement and curiosity, as I longed to uncover hidden chapters of my family's past. However, upon finally receiving my results, a wave of mixed emotions washed over me. While I was thrilled to explore and connect with newfound aspects of my heritage, I couldn't help but feel a tinge of disappointment with the vagueness of the information presented. The percentages provided seemed like mere glimpses into a vast and intricate tapestry, leaving me yearning for more concrete insights. For instance, discovering that I am supposedly 74% Germanic initially sparked joy, only to be dimmed by the wide range of 40% (60%-100%) associated with this heritage. This ambiguity extended across all four regions linked to my ancestry, leaving me craving a deeper understanding of my roots. Despite these sentiments, delving into my ancestry results did offer me glimpses into facets of my background that I had not previously considered. It allowed me to reflect on the complexities of identity and the interconnectedness of diverse cultures within my lineage. It was like putting together a puzzle, with each piece revealing a new layer of my story. In a way, the experience was akin to reading a horoscope – intriguing yet somewhat enigmatic. While I wished for more precision and specificity in my results, I couldn't deny the emotional depth and introspection it inspired. My journey with Ancestry.com.au may have been marked by moments of uncertainty and ambiguity, but it ultimately illuminated facets of my heritage that resonated deeply within me. It sparked a newfound appreciation for the intricacies of my familial history and ignited a desire to continue unraveling the rich tapestry of my roots.
J Jodie White
60 days ago

Revealing My Roots: An Ancestry DNA Journey

As a recipient of Ancestry DNA as a Christmas gift, I eagerly embarked on a journey of self-discovery. The seamless process and the option for express results left me impressed. In just 6 weeks, I unveiled a treasure trove of revelations about my ancestry. Not only did I uncover the thrilling news of having family members in close proximity, but I also traced the origins of my heritage to distant lands. The experience was not just a mere revelation of my genetic makeup; it was a poignant realization of the rich tapestry that intertwines with my existence. Ancestry DNA has not only answered questions about my lineage but has also enriched my understanding of myself. This gift has been nothing short of a Christmas miracle, a key that unlocked the door to a lifetime question. I am immensely grateful for this meticulous and profound journey of self-discovery that Ancestry DNA has facilitated. Thank you, Ancestry.com.au, for illuminating my path with the light of heritage.

Introduction

Ancestry.com.au is a popular online platform that offers individuals a chance to explore their family history and discover their roots. With a vast collection of genealogical records, family trees, and DNA testing services, Ancestry.com.au has become a go-to resource for those interested in uncovering their heritage. In this editorial review, we will explore various aspects of Ancestry.com.au, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:

  • Extensive database with access to billions of historical records
  • Includes access to international records, making it ideal for users with diverse ancestry
  • Offers DNA testing services, providing additional insights into one's heritage
  • Powerful and intuitive search tools
  • User-friendly family tree builder

Cons:

  • Pricing can be relatively high compared to other genealogy platforms
  • Some users may find the website overwhelming due to the sheer amount of information available
  • Not all records are available for countries outside of the United States and United Kingdom

User Experience

Ancestry.com.au offers a seamless user experience with its well-designed and intuitive interface. The search functionality allows users to easily navigate through a vast collection of records and efficiently explore their family history. The website is responsive and works well on both desktop and mobile devices, ensuring convenience and accessibility for users on the go. Additionally, Ancestry.com.au provides informative tutorials and guides to assist users in making the most of their genealogical journey.

Pricing and Value for Money

While Ancestry.com.au offers a wealth of information and services, it comes at a price. The subscription plans can be cost-prohibitive for some users, especially those who are only looking for occasional access to genealogical records. However, for individuals committed to researching their family history, the value for money is significant. The access to billions of records, DNA testing services, and the ability to connect and collaborate with other users make the subscription plans worthwhile for serious genealogy enthusiasts.

Customer Service

Ancestry.com.au provides excellent customer service with various support channels available to users. The website offers a comprehensive help center with FAQs, tutorials, and troubleshooting guides. Users can also reach out to the customer support team through email or a dedicated phone line. The response times are generally prompt, and the support staff is knowledgeable and helpful, ensuring that users receive the assistance they need.

Product Quality and Selection

Ancestry.com.au boasts a high standard of product quality, ensuring that users have access to accurate and reliable genealogical records. The platform collaborates with reputable archives, libraries, and organizations to source its extensive collection of historical documents. Whether it's census records, birth certificates, military records, or immigration records, Ancestry.com.au covers a wide range of categories, catering to various research needs and providing users with a wealth of valuable information.

Website Usability

The website usability of Ancestry.com.au is top-notch, offering a seamless and convenient browsing experience. The navigation is straightforward, and users can easily find the information they are looking for. The search functionality is robust, allowing users to filter and refine their queries to obtain accurate search results. Ancestry.com.au has also optimized its website for quick loading times, ensuring a smooth user experience even when accessing large genealogical databases.

Returns and Exchanges

Given the nature of the products and services offered by Ancestry.com.au, returns and exchanges are not applicable in the traditional sense. However, the platform does have a cancellation policy for their subscription plans. Users can choose to cancel their subscription anytime, but they should review the cancellation policies and terms and conditions to understand any applicable fees or restrictions that may apply.

Promotions and Discounts

Ancestry.com.au periodically offers promotions and discounts to both new and existing customers. These promotions may include discounted subscription plans, free trial periods, or limited-time access to certain records or features. Users can stay updated with the latest promotions by visiting the website's dedicated promotions page or by subscribing to the newsletter to receive alerts about special offers.

Reputation

Ancestry.com.au has established a strong reputation in the genealogy community. It is recognized as one of the leading platforms for researching family history and has garnered trust through its extensive database and accurate records. The platform's commitment to partnering with reputable archives and organizations further enhances its reputation as a reliable source of genealogical information.

Payment Options

When it comes to payment options, Ancestry.com.au offers flexibility and convenience to its users. The website accepts major credit cards, such as Visa, Mastercard, and American Express. It also provides the option to pay through PayPal, ensuring secure transactions. These payment options cater to a wide range of users, making it easy for individuals to choose their preferred method of payment.

Loyalty Programs

Currently, Ancestry.com.au does not offer a dedicated loyalty program. However, the platform recognizes and rewards its loyal customers through occasional promotions and exclusive offers. Users who have subscribed to long-term subscription plans may also receive benefits such as extended access to certain premium features or additional research support.

Customer Reviews

Customer reviews of Ancestry.com.au are generally positive, highlighting the platform's vast database, user-friendly interface, and helpful customer support. Users appreciate the ability to connect with distant relatives and make discoveries about their ancestry. However, some reviews mention concerns about the pricing, particularly for users who require occasional access to genealogical records. Despite this, the overall sentiment among customers is that Ancestry.com.au is a valuable resource for genealogical research.

Community Involvement

Ancestry.com.au actively encourages community involvement and collaboration among its users. The platform offers features that allow users to connect, share family trees, and collaborate on research efforts. Additionally, Ancestry.com.au hosts community forums and message boards where users can seek advice, share stories, and exchange knowledge. This sense of community fosters a supportive environment for individuals exploring their family history.

Shipping and Costs

Since Ancestry.com.au is an online platform that offers digital products and services, shipping costs do not apply. Users can access genealogical records, family trees, and DNA testing services instantly after subscribing to a plan. However, users should note the pricing structure for subscription plans, which may vary depending on the duration and level of access desired.