And-daughter Reviews

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6 Reviews

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In the Big Sales category

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K Kate
32 days ago

And-Daughter: A Cautionary Tale of Misleading Returns and Refunds

As a customer of and-daughter.com, I feel compelled to share my disappointing experience and advise others to steer clear of this company. Upon returning an item, I was taken aback by the £5 processing fee for receiving the return and processing the refund. To make matters worse, they neglected to refund the outgoing postage on a full refund, in direct violation of UK regulations. It's disheartening when companies attempt to deceive their customers, especially when they are well aware of the established rules. As someone familiar with consumer rights, I found it alarming that and-daughter knowingly disregarded these regulations. I promptly communicated my concerns to the company, making it clear that they must adhere to the regulations and provide the rightful refund within 24 hours, or face the consequences. My hope in sharing this experience is to caution others against falling victim to deceptive practices. It's essential for consumers to be aware of their rights and hold companies accountable for their obligations. As for and-daughter, I urge them to reconsider their policies and ensure compliance with consumer protection laws to regain the trust of their customers.
K Kate
32 days ago

Avoid this company at all costs – they do not follow the distance selling regulations

My review for and-daughter.com Avoid this company at all costs. Not only do they charge you £5 processing fee just to receive back a return and process the refund but they try to trick customers by not refunding the outgoing postage on a full refund. Everyone and retailers more than the general public know that the rules in the UK clearly state that when you are returning an order in full within the time limit, you are entitled also to a refund of the outgoing postage you paid. I have experienced several retailers who try to pull a trick on unsuspecting customers by not refunding the postage and this company and-daughter is one of them. I am shocked because I know they know the regulations and they are knowingly breaking them! I advised this company that they must refund me the outgoing postage within the next 24 hours otherwise I will report them.
K Kate
32 days ago

Avoid this company at all costs – they do not follow the distance selling regulations

My review for and-daughter.com Avoid this company at all costs. Not only do they charge you £5 processing fee just to receive back a return and process the refund but they try to trick customers by not refunding the outgoing postage on a full refund. Everyone and retailers more than the general public know that the rules in the UK clearly state that when you are returning an order in full within the time limit, you are entitled also to a refund of the outgoing postage you paid. I have experienced several retailers who try to pull a trick on unsuspecting customers by not refunding the postage and this company and-daughter is one of them. I am shocked because I know they know the regulations and they are knowingly breaking them! I advised this company that they must refund me the outgoing postage within the next 24 hours otherwise I will report them.
S Savvy customer
432 days ago

Exceptional Products, but Disappointing Service

I recently had an unfortunate experience with and-daughter.com, and I feel compelled to share my honest feedback. While the products offered by this company are undeniably beautiful, my overall experience was marred by significant issues with their customer service and order fulfillment process. I placed an order well in advance of the holiday season, hoping to receive it in time for Christmas. However, despite paying an £8 delivery fee, my item failed to ship as promised. What's more, my attempts to reach out to the company via email were met with frustrating delays in responses, leaving me feeling unheard and unimportant as a customer. When I did finally receive a response, I was disheartened by the excuses and lack of accountability from the company. They shifted the blame onto external factors such as weather and strikes, despite the irrelevance of these issues to my specific situation. Their failure to dispatch the item in a timely manner, despite assurances to the contrary, ultimately led to a missed opportunity for it to arrive before Christmas. In the end, while the products themselves may be exceptional, the subpar service and lack of responsibility displayed by and-daughter.com left me deeply disappointed. Unless the option to purchase in-store is available, I would caution others to consider these factors before choosing to engage with this company.
S Savvy customer
432 days ago

Exceptional Products, But Poor Customer Service Experience

I recently had an unfortunate experience with and-daughter.com. While their products are undeniably exquisite, the overall service provided was disappointing. Despite placing my order well in advance of the holidays, the item failed to arrive on time, despite paying a hefty delivery fee. Numerous attempts to contact the company went unanswered for days, and when they finally responded, their excuses were far-fetched and unacceptable. Despite their promises, the item still did not ship in time for Christmas, despite ample time to do so. This left me deeply dissatisfied with the overall customer service experience. While their products may be worth the investment, the hassle and frustration of dealing with the company overshadowed the joy of receiving the item. Moving forward, I hope the company takes significant steps to improve their customer service and fulfillment processes to match the standard of their exceptional products. Unless significant improvements are made, I would caution potential buyers to consider alternative options.
S Savvy customer
432 days ago

Unless you can buy in store, avoid this company.

My review for and-daughter.com I'm sure this company's product are beautiful - all the reviews say so. Unfortunately, the company is a shambles. I ordered an item weeks in advance of Christmas. The company failed to ship it despite a £8 delivery fee. They didn't reply to emails for days. Eventually when they did reply, they blamed everyone but themselves - the weather (which was irrelevant - I checked and they were not snowed in), Royal Mail strikes (even though the item was due to be sent by courier!). After they belatedly made contact, they promised to dispatch it in time for Christmas (though not immediately - no one works over the weekend, even before Christmas!). They then failed to dispatch on the Monday and subsequently missed the final date for pre-Christmas collections. Unless you can buy in store, avoid this company.

Introduction

and-daughter.com is an online fashion retailer that offers a wide range of clothing and accessories for women and their daughters. With their stylish and trendy collections, they aim to meet the fashion needs of both mothers and daughters, allowing them to create beautiful and coordinated looks.

Pros

  • Extensive selection of fashionable clothing and accessories for women and daughters
  • Trendy and stylish designs that cater to various preferences
  • Responsive and user-friendly website
  • Easy navigation and search functionality
  • Reasonable and competitive pricing
  • Multiple payment options available
  • Positive customer reviews and high satisfaction rates

Cons

  • Limited size availability for certain garments
  • Shipping costs may not be included in the displayed prices
  • Occasional delays in delivery due to high demand

User Experience

and-daughter.com provides a seamless and enjoyable shopping experience for users. The website is designed to be visually appealing and intuitive, allowing customers to easily browse through the extensive product range. The search functionality enables users to find specific items quickly, and the responsive design ensures accessibility across various devices.

Pricing and Value for Money

The pricing on and-daughter.com is reasonable and competitive compared to other online fashion retailers. The company offers good value for money, considering the quality and stylish designs of their products. Customers can find affordable options for both themselves and their daughters, allowing them to create fashionable outfits without breaking the bank.

Customer Service

The customer service provided by and-daughter.com is commendable. They have a responsive and helpful support team that promptly addresses any queries or concerns. Customers can reach out to them through various channels, including email and live chat. The company values customer satisfaction and strives to provide excellent service throughout the shopping experience.

Product Quality and Selection

and-daughter.com offers high-quality products made from premium fabrics. The selection encompasses a wide range of clothing and accessories, including dresses, tops, bottoms, shoes, and more. The company focuses on keeping up with the latest fashion trends, ensuring that customers have access to trendy and stylish options for both themselves and their daughters.

Website Usability

The website usability of and-daughter.com is exemplary. The interface is intuitive and user-friendly, with clear navigation menus and well-organized categories. The website loads quickly, allowing customers to browse through products efficiently. The clean design and aesthetically pleasing visuals enhance the overall user experience.

Returns and Exchanges

and-daughter.com offers a hassle-free and customer-friendly returns and exchanges policy. Customers can request returns or exchanges within a specified period, as long as the products are in their original condition. The company provides clear instructions and easy-to-follow steps to ensure a smooth and efficient process.

Promotions and Discounts

and-daughter.com frequently holds promotions and discounts, allowing customers to enjoy savings on their purchases. These promotions may include seasonal sales, clearance sales, and exclusive discounts for loyal customers. The company also offers special discounts during specific occasions or events, providing additional incentives for shoppers.

Reputation

and-daughter.com has built a strong reputation as a trusted online fashion retailer. Customers rely on their quality products, excellent customer service, and positive shopping experiences. The company has a high customer satisfaction rate and enjoys a loyal customer base.

Payment Options

and-daughter.com provides customers with multiple payment options to ensure convenience and flexibility. These options include credit card payments, debit card payments, and third-party payment platforms such as PayPal. The secure payment gateway guarantees the safety of customers' financial information.

Loyalty Programs

and-daughter.com rewards loyal customers with exclusive benefits through their loyalty program. Members can enjoy perks such as early access to sales, personalized recommendations, and special discounts. The program encourages customer retention and enhances the overall shopping experience.

Customer Reviews

Customer reviews for and-daughter.com are overwhelmingly positive. Customers appreciate the quality of products, stylish designs, and reliable customer service. The reviews highlight the positive shopping experiences and the satisfaction customers feel with their purchases.

Community Involvement

and-daughter.com actively participates in community involvement initiatives. The company supports various charitable organizations and social causes, demonstrating their commitment to giving back. Customers appreciate the company's efforts to make a positive impact beyond the fashion industry.

Shipping and Costs

and-daughter.com offers shipping to various locations worldwide. However, shipping costs may not always be included in the displayed prices, so customers should review the final order summary before checking out. The company strives to ensure timely delivery, but occasional delays may occur due to high demand.

Overall, and-daughter.com is a reliable and reputable online fashion retailer that caters to the fashion needs of mothers and daughters. With their vast product selection, high-quality items, competitive pricing, and excellent customer service, they provide a satisfying shopping experience for their customers.