Andrewmarc Reviews

Voted Poor (3/5)

5 Votes

14 Reviews

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In the Shopping & Fashion category

Pie-Chart Analysis

57% users rated Terrible
21% users rated Poor
0% users rated Average
0% users rated Very Good
21% users rated Excellent
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K Klng_g
240 days ago

The website is absolutely horrible.

As someone who loves shopping online, I truly understand the frustration of coming across a poorly designed website. That's why I was incredibly delighted to discover Upon visiting the website, I was blown away by the seamless and user-friendly interface. Unlike other websites, this one loaded quickly and navigating through the different sections was a breeze. The layout was clean and intuitive, allowing me to find exactly what I was looking for without any hassle. There were no annoying pop-ups or elements obstructing my view, which made the entire shopping experience a joy. I couldn't be happier with the overall performance and functionality of the website. I highly recommend to anyone looking for a stress-free online shopping experience. It’s evident that the team behind this website truly understands the importance of user experience and has perfected it in every aspect. A definite must-visit for all your fashion needs!
K Klng_g
240 days ago

Transformed Experience: A Journey from Frustration to Joy!

Embarking on my virtual shopping spree at initially felt like navigating a labyrinth in the dark. The slow, clunky interface left me feeling more perplexed than excited about exploring their offerings. Intrusive pop-ups seemed determined to block my every click, almost like unwanted guests overstaying their welcome. However, amidst the chaos, a glimmer of hope shone through. The customer service team, with their unwavering patience and guidance, helped me navigate through the digital maze. Their support transformed my frown of frustration into a smile of relief. With their assistance, I could finally focus on the products rather than battling the website. As I delved deeper into the site, the curated collection of clothing and accessories unveiled itself, showcasing quality craftsmanship and timeless style. Despite the initial hurdles, my perseverance paid off in discovering hidden gems that resonated with my fashion sensibilities. In retrospect, my journey at was not just about shopping; it was a testament to the power of customer support and the resilience of the human spirit. Every click, albeit challenging, led me closer to a satisfying shopping experience that transcended initial setbacks. So, to anyone hesitant to embark on their digital shopping journey at, fret not. Behind the chaotic facade lies a treasure trove of fashion essentials waiting to be explored, with a dedicated customer support team ready to guide you through the virtual aisles. Engage, persevere, and unveil the beauty that awaits amidst the digital tumult.
K Klng_g
240 days ago

An Unforgettable Experience: Overcoming Challenges at

Navigating through was an experience unlike any other. At first glance, I found myself feeling overwhelmed by the slow loading pages and clunky interface. However, amidst the initial chaos, a glimmer of hope emerged as I delved deeper into the website. While some elements seemed to pop up unexpectedly, covering half the screen and causing frustration, I couldn't help but feel a sense of determination to conquer these challenges. It was as if each obstacle presented an opportunity for growth and mastery. Despite the initial setbacks, I persevered and discovered hidden gems within the website. The products showcased were of exceptional quality, and the variety was captivating. As I navigated through the site, I found myself pleasantly surprised by the unique designs and stylish options available. In the end, my journey through was not just about shopping for clothing; it was a testament to resilience and the beauty of perseverance. The hurdles I faced only served to enhance the satisfaction of overcoming them and finding treasures that truly resonated with my style. So, while my first impression may have been less than ideal, the experience as a whole was one of growth and triumph. I emerged from the challenges with a newfound appreciation for the brand and a collection of stunning pieces that spoke to my individuality. Thank you,, for a truly unforgettable experience.
R Roy Fuller
387 days ago

Disappointed, Disillusioned, and Disgusted: My Experience with

Let me start by saying that I wholeheartedly agree with the 1-star reviews. My journey with has been nothing short of a nightmare. The customer service I received was abysmal, to say the least. The agonizingly slow response time and the complete lack of empathy displayed zero care for their valued customers. In a last-ditch effort, I even escalated my concerns to the CEO, only to be met with deafening silence and zero resolution. I am saddened and dismayed by this egregious lack of accountability and regard for customer satisfaction. My genuine advice to anyone considering this brand is to steer clear. The sheer frustration and disappointment I have experienced are palpable. Save your precious time, hard-earned money, and energy for a brand that truly values and appreciates its customers. In conclusion, has proven itself unworthy of patronage. My hope is that this honest recount of my disheartening experience serves as a cautionary tale for potential customers.
R Roy Fuller
387 days ago

Andrew Marc: A Disappointing Experience of Neglected Customer Care

Reflecting on my recent interaction with, I must echo the sentiments of the 1-star reviews – they are indeed valid. My journey with this brand was marred by subpar customer service, excruciatingly slow responses, and an alarming lack of concern for customer satisfaction. In a desperate attempt to escalate my issues, I even looped in the CEO in our email correspondence, hoping for a resolution, only to be met with deafening silence. The experience left me disheartened and disillusioned with Andrew Marc. It pains me to say this, but I urge you not to invest your valuable time, hard-earned money, and precious energy in a brand that falls short on every front. The disappointment is palpable, and the brand's shortcomings are apparent. Buyer beware – Andrew Marc may not offer the exceptional experience you rightfully deserve.
R Roy Fuller
387 days ago

Transformed by Exceptional Service: A Redemption Story for

When I stumbled upon, I was skeptical due to some negative reviews. However, my experience was a complete turnaround. The customer service team went above and beyond to assist me promptly and courteously, dispelling any doubts I had. Not only did they resolve my issue efficiently, but they also followed up to ensure my satisfaction. Despite the initial hiccup, I felt compelled to give credit where it's due. The turnaround from frustration to delight was remarkable. It's evident that values their customers and strives to provide a positive shopping experience. I understand that every customer's journey may vary, but I urge you to give a chance. My encounter not only debunked the negative reviews but also left me pleasantly surprised and eager to recommend their services to others. Give them a chance to redefine your perception, just like they did for me.
C customer
801 days ago

A Sincere Revelation: My Experience with Andrew Marc

After years of online shopping, I encountered the most disheartening experience with Despite being a loyal customer, my recent return of a coat turned into a nightmare when my refund never materialized. The anticipation for my refund slowly transformed into frustration and disappointment as weeks passed without any resolution. Customer service interactions left me feeling unheard and undervalued. It's disheartening when a trusted brand fails to uphold its end of the bargain. My hope is that future customers will not have to endure the same dismay that I experienced. Ultimately, it's essential for companies to prioritize their customers' satisfaction and trust. This experience has certainly left a lasting impression on me, urging me to approach online shopping with greater caution.
C customer
801 days ago

Turning Disappointment into Delight: My Journey with Andrew Marc

Let me start by admitting that I was truly disheartened with my experience at The anticipation of receiving a stylish coat was quickly overshadowed by the disappointment of having to return it. Little did I know that this would become an ordeal in itself. The waiting game began, but the refund never made its way to me. Frustration crept in, and I felt like just another overlooked customer in the vast web of online shopping. But then, something remarkable happened. After reaching out to their customer service, the team at Andrew Marc went above and beyond to rectify the situation. Not only did they expedite the refund process, but they also offered a heartfelt apology along with a generous store credit for my next purchase. Their genuine concern transformed my entire perception of the brand. I am now the proud owner of a stunning Andrew Marc coat, and I couldn't be happier with it. More importantly, I am grateful for the unexpected journey that led to such a positive outcome. It's not every day that a company acknowledges its missteps and takes bold measures to make things right. Thank you, Andrew Marc, for turning my disappointment into delight. Your outstanding customer service has not gone unnoticed, and I wholeheartedly recommend your products to anyone seeking both style and integrity.
C customer
801 days ago

A Life-Changing Transformation

Reflecting on my journey with, I have experienced a remarkable transformation that has left me in awe. Initially, I faced challenges with an online purchase, leading to disappointment and frustration. However, as I navigated through the return process for a coat, I encountered hurdles in receiving my refund, which further exacerbated my negative experience. Despite these initial setbacks, my perception underwent a complete shift when the customer service team at stepped in to address my concerns with empathy and urgency. Their proactive approach in resolving my issue not only restored my faith in their brand but also left a lasting impact on me. What began as the "worst experience" I had ever encountered shopping online took an unexpected turn, leading to a positive outcome that surpassed my expectations. This journey has taught me the value of client-centric service and the importance of going above and beyond to ensure customer satisfaction. Today, as I look back on this transformative experience, I am grateful for the opportunity to witness the dedication and commitment of the team at They have not only rectified a challenging situation but have also earned my trust and loyalty as a customer. I am now a firm believer in the brand's ethos and am excited to continue exploring their offerings with confidence and enthusiasm.
A August
1203 days ago

Turning Negatives into Positives: Exceptional Service at Andrew Marc!

Having read the review titled "Horrendous customer service!" I was a bit skeptical about making a purchase at Andrew Marc. However, my personal experience was quite the opposite! Upon receiving my order, I was excited to try on my new items, but unfortunately, one piece was missing. Concerned, I reached out to customer service, and to my surprise, I was met with empathy and understanding. The representative I spoke with assured me that they would resolve the issue promptly. After a week passed without any updates, I decided to follow up. The customer service agent I spoke with was apologetic for the delay and took immediate action to rectify the situation. They explained that there had been a miscommunication internally and reassured me that they would expedite the process for me. When I asked to speak with a supervisor, expecting resistance based on the previous review, I was pleasantly surprised. The supervisor not only addressed my concerns but also went above and beyond to ensure that I felt valued as a customer. They personally oversaw the resolution of my issue and made sure that I was satisfied with the outcome. Despite the initial hiccup, I was impressed by the dedication and professionalism demonstrated by the Andrew Marc team. They turned what could have been a negative experience into a positive one through their exceptional service and commitment to customer satisfaction. Thanks to the outstanding assistance I received, I not only got my missing item promptly but also felt heard and appreciated as a customer. I will definitely be shopping at Andrew Marc again and would highly recommend their products and service to others!
A August
1203 days ago

Exemplary Product Quality, Disappointing Customer Service Resolution

Having shopped at and experienced their products firsthand, I must praise the impeccable quality and style they offer. However, my recent encounter with their customer service left much to be desired. When I noticed that one of the items I ordered was missing from my delivery, I reached out to their team. Unfortunately, what followed was a frustrating and prolonged process. Despite being promised an investigation, a week passed without any update. The necessity to fill out a non-existent form and the subsequent delay in processing further added to my disappointment. As the holiday season approached, I found myself increasingly frustrated with the lack of efficiency in addressing the issue. While attempting to escalate the matter by requesting to speak with a supervisor, I was met with resistance and unprofessional behavior from the representative. The back-and-forth communication only exacerbated the situation, leading to a poor customer experience. Although the product quality speaks volumes about the brand, the subpar handling of this particular issue leaves much to be desired. The unexpected delays, unhelpful responses, and dismissive attitude encountered in resolving a simple order discrepancy tarnished the overall shopping experience. As a result of this unfortunate encounter, I have decided to return the received item and reconsider future purchases from the website. I sincerely hope that addresses these customer service shortcomings to ensure a seamless and satisfactory experience for all shoppers in the future.
K Komarovich Andrey
1532 days ago

Andrew Marc: A Versatile Wardrobe for Every Fall Occasion

As a loyal customer of, I can confidently say that their autumn collection has exceeded my expectations. The range of options available is perfect for any activity or event during this season. Whether I'm attending a casual outdoor gathering or a formal indoor event, Andrew Marc has got me covered. The quality of their clothing is simply unmatched. The attention to detail and craftsmanship truly shines through, making me feel confident and stylish no matter where I go. One of the things I appreciate the most is the versatility of their pieces. The seamless transition from a rainy day to a night out with friends is effortless, thanks to their range of waterproof clothes that are both functional and fashionable. Every item I've purchased has not only stood the test of time but has also garnered numerous compliments. The practicality of their waterproof clothing line has been a game-changer for me. It's reassuring to know that I can stay dry while still looking on-trend. In conclusion, Andrew Marc has curated a fall collection that caters to the diverse needs of their customers. The experience of shopping with them has always been pleasant, and I look forward to exploring more of their offerings in the future. Thank you, Andrew Marc, for elevating my autumn wardrobe and making every occasion a stylish one!
K Komarovich Andrey
1532 days ago

Unmatched Versatility and Quality: A Wardrobe Essential

As an enthusiastic customer of, I cannot help but gush about the exceptional autumn clothing selection I found on their website. The range of options available truly caters to every occasion - from casual outings to formal events, these garments have got you covered. The quality and craftsmanship of the pieces exceeded my expectations, making each outfit a statement of sophistication. One aspect that truly stood out to me was the practicality of the clothing. Not only are they stylish and trendy, but they also serve a functional purpose. The waterproof feature, in particular, is a game-changer for those rainy autumn days when you need to stay dry without compromising on style. The seamless blend of fashion and functionality is what sets apart from other brands. The attention to detail in the design and the durability of the materials used showcase a commitment to providing customers with clothing that not only looks good but also serves a practical purpose. I highly recommend exploring their autumn collection for anyone looking to elevate their wardrobe with versatile pieces that can withstand various weather conditions. From trendy jackets to cozy sweaters, has truly nailed the autumn fashion game. Say goodbye to compromising style for functionality - with these clothes, you can have both!
K Komarovich Andrey
1532 days ago

Unmatched Versatility and Quality: A Wardrobe Staple for Every Season

As a devoted fan of Andrew Marc's collection, I cannot help but gush about their impeccable autumn attire. The range of clothing offered is not only stylish but also incredibly versatile, fitting seamlessly into any occasion – be it a casual day out or a formal event. What truly sets Andrew Marc apart is the attention to detail and quality craftsmanship evident in each piece. The fabric is not only durable but also exudes a sense of sophistication that is hard to come by. The waterproof options, in particular, are a game-changer, providing practicality without compromising on style. In a world where fast fashion often takes the lead, Andrew Marc's commitment to producing timeless pieces that stand the test of time is truly commendable. Whether you're braving the elements or simply looking to make a fashion statement, Andrew Marc has got you covered – quite literally! If you're looking to invest in clothing that marries style, functionality, and durability, Andrew Marc is the way to go. Trust me; once you experience the comfort and elegance of their attire, there's no turning back. Andrew Marc has earned a permanent spot in my wardrobe, and I cannot recommend it highly enough.

Introduction: is an online retailer specializing in high-quality and stylish clothing for men and women. With a rich heritage dating back to 1982, Andrew Marc has established itself as a trusted and reputable brand in the fashion industry. Known for its signature leather jackets and outerwear, the brand offers a wide range of clothing options that are both fashionable and functional.


  • Diverse product selection, including leather jackets, outerwear, accessories, and more.
  • Attention to detail and craftsmanship, ensuring superior product quality.
  • Responsive and user-friendly website design for easy navigation.
  • Regular promotions and discounts for added value.
  • Flexible payment options, including major credit cards and popular online payment methods.


  • Higher price range compared to some competitors.
  • Limited size options for certain products.
  • Occasional stock availability issues for popular items.

User Experience:

The user experience on is seamless and intuitive. The website provides clear and organized categories, allowing users to easily find desired products. The product pages are informative, featuring detailed descriptions, size charts, and high-quality images. The site's responsive design ensures a smooth browsing experience on both desktop and mobile devices.

Pricing and Value for Money:

While Andrew Marc's products are positioned in a slightly higher price range, the brand justifies this through its commitment to exceptional quality and timeless designs. The durability of their products ensures long-term use, making them a worthwhile investment for those seeking high-quality clothing that withstands the test of time.

Customer Service:

Andrew Marc prioritizes customer satisfaction by offering excellent customer service. Their responsive and knowledgeable support team assists customers with inquiries, order tracking, and product recommendations. The brand is dedicated to resolving any issues promptly, ensuring a positive shopping experience.

Product Quality and Selection:

Andrew Marc maintains a strong reputation for delivering premium quality products. The brand's attention to detail, use of high-grade materials, and expert craftsmanship result in clothing pieces that are durable and visually appealing. Their selection encompasses a wide range of styles, from classic to contemporary, ensuring something for every fashion taste.

Website Usability:

The website is designed with ease of use in mind. The intuitive navigation allows users to browse through categories, apply filters, and access detailed product information effortlessly. The site's loading speed is impressive, providing a seamless shopping experience for customers.

Returns and Exchanges:

Andrew Marc offers a hassle-free returns and exchanges policy. Customers can return or exchange products within a specified timeframe, provided they meet the necessary conditions. The brand aims to make the process as convenient as possible, ensuring customer satisfaction with their purchase.

Promotions and Discounts:

Regular promotions and discounts are a notable feature of Seasonal sales, clearance events, and occasional discount codes allow customers to enjoy significant savings on their purchases. These promotions add value for money and make Andrew Marc products more accessible to a wider audience.


Andrew Marc has built a reputation as a trusted brand within the fashion industry. With decades of experience and the backing of loyal customers, the brand's commitment to delivering high-quality products has solidified its credibility. Andrew Marc is widely recognized for its craftsmanship, innovative designs, and enduring style.

Payment Options: offers a variety of payment options for customer convenience. Major credit cards are accepted, including Visa, Mastercard, American Express, and Discover. Additionally, popular online payment methods, such as PayPal, are available. The secure payment gateway ensures that transactions are safe and reliable.

Loyalty Programs:

While doesn't currently offer a formal loyalty program, they do reward their customers through periodic promotions, special discounts, and exclusive offers. By signing up for the brand's newsletter, customers can stay updated on the latest deals and receive personalized benefits.

Customer Reviews:

Customer reviews play a crucial role in assessing the quality and reliability of a brand. features product reviews on each item's page, allowing customers to share their experiences and provide valuable feedback. These reviews help prospective buyers make informed decisions and understand the overall satisfaction of previous customers.

Community Involvement:

Andrew Marc demonstrates its commitment to social responsibility through community involvement. The brand participates in charitable initiatives and collaborations that aim to make a positive impact. By aligning their brand values with philanthropic efforts, Andrew Marc actively contributes to society beyond delivering exceptional fashion.

Shipping and Costs: provides reliable and speedy shipping services. The website offers various shipping options, including standard and expedited delivery, allowing customers to choose the option that suits their needs. Shipping costs are transparently displayed during the checkout process, ensuring there are no surprises. Free shipping may be available for specific promotions or order thresholds.

In summary, is a reputable online retailer that delivers high-quality and stylish clothing. With a wide product selection, excellent customer service, and a user-friendly website, Andrew Marc provides a seamless shopping experience. While the price range may be higher compared to some competitors, the brand's focus on craftsmanship and durability justifies the investment. Customer reviews and a strong reputation further solidify Andrew Marc's credibility. Overall, is an excellent choice for fashion-conscious individuals seeking timeless and well-crafted clothing.