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Angeloni is one of the largest retail chains in Brazil that sells a wide variety of products ranging from groceries, electronics, home and personal care, and much more. The company operates both physical and online stores, with over 30 branches spread across southern Brazil. is the online shopping platform that serves customers all over Brazil.

Pros and Cons

  • Wide variety of products at affordable prices
  • Easy to navigate website with a user-friendly interface
  • Free shipping for orders above R$ 199
  • Limited shipping options outside of southern Brazil
  • No loyalty program for regular customers
  • Returns and exchanges can be tedious and time-consuming

User Experience

The website offers a seamless experience to shoppers with its clean and clutter-free interface, responsive design, and easy navigation. The menu bar at the top helps shoppers navigate to various product categories, while the search bar enables them to find specific products quickly. The product pages display product descriptions, customer reviews, and related products to help shoppers make informed purchasing decisions.

Pricing and Value for Money sells a wide variety of products at competitive prices, making it an affordable option for shoppers looking for value for money. Customers can compare product prices easily on the website and filter products by price to find the best deals. They also offer frequent promotions and discounts, making their already affordable prices even more attractive.


Other online retail stores in Brazil that offer similar products and services as include:
  • Casas Bahia
  • Magazine Luiza
  • Pão de Açúcar
  • Extra
  • Carrefour

Customer Service has a dedicated customer service team that handles customer queries, complaints, and requests via phone, chat, and email. They also have a comprehensive FAQ section on their website that addresses common customer concerns. However, some customers have reported slow response times and difficulty in returning or exchanging products.

Product Quality and Selection offers a wide selection of high-quality products that are sourced from reputable brands. The website features over 30 product categories, with thousands of products to choose from. However, some customers have reported receiving damaged or expired products in their orders.

Website Usability

The website is designed to be intuitive and easy to use, with a simple and functional layout. All the essential features, such as menus, search bar, and shopping cart, are placed prominently to provide a seamless shopping experience. The website also loads quickly and is optimized for mobile devices.

Returns and Exchanges accepts returns and exchanges within seven days of delivery, provided that the product is returned in its original packaging and with proof of purchase. The process can be initiated by contacting the customer service team, who will guide customers through the process. However, some customers have reported delays in receiving refunds or exchanges.

Promotions and Discounts offers frequent promotions and discounts on various products, including free shipping for orders above R$ 199, discounts on specific products, and cashback offers. Customers can also sign up for the newsletter to receive exclusive offers and updates on new products.


Angeloni is a well-established and reputable retail chain in Brazil, known for its commitment to providing high-quality products at affordable prices. They have a strong online presence, with positive reviews on various review platforms, including Trustpilot and Reclame Aqui.

Payment Options offers various payment options, including credit cards, debit cards, and bank transfers. They also provide a secure payment gateway to ensure that customer transactions are safe and secure.

Loyalty Programs

Unfortunately, does not offer a loyalty program for regular customers, which could discourage some shoppers from being repeat customers.

Customer Reviews

Overall, customers have had a positive experience shopping at, with high ratings and positive reviews. However, some customers have reported issues with returns and exchanges, slow response times from customer service, and delivery delays.

Community Involvement is involved in various corporate social responsibility initiatives, such as supporting local charities and community projects. They also have a sustainability policy and are committed to reducing their environmental impact through various measures, such as recycling and reducing plastic waste.

Shipping and Costs offers free shipping for orders above R$ 199. Shipping costs for orders below this threshold vary depending on the product weight and destination. Delivery typically takes between 2-10 business days, depending on the location, with options for express shipping available at an additional cost.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...