Animalstore Reviews

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36 Votes

61 Reviews

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49% users rated Terrible
10% users rated Poor
0% users rated Average
8% users rated Very Good
33% users rated Excellent
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K Katia Giardina
68 days ago

Manca spesso qualcosa

My overview for ho fatto diversi acquisti ed inizialmente tutto bene, uno degli ultimi ordini mi arriva meno prodotto da quello ordinato e pagato, nella ricevuta allegata al pacco si scusano per l'ammanco ( sono solo 5 lattine ) mi scrivono che mi rimborseranno ma non firma nessuno e sopratutto non capisco come mi rimborseranno considerato che non hanno iban. Lascio correre per la cifra irrisoria, persisto a ordinare dimenticando episodio, stavolta non mi arriva proprio il pacco, chiamo e mi dicono che mancando un prodotto non avevano inviato pacco e solo dopo la mia chiamata si decidono a chiedere iban per rimborso ed invio degli altri prodotti presenti in magazzino e da me ordinati. Ho consigliato di aggiornare sito e proporre solo prodotti che avevano. A questo punto voglio rimborso anche dei precedente acquisto. Poca serietà, non conviene!
A Aurelia Vuono
83 days ago

Exceptional Service and Quality, Highly Recommended!

As a long-time customer of, I have consistently turned to them for all my pet care needs. However, my recent experience truly solidified my trust in their exceptional service and high-quality products. Upon receiving my order, I encountered a slight issue with the package as it seemed to have undergone some rough handling during transit. Although the products inside were damaged, I regrettably failed to capture photographic evidence of the mishap. Nevertheless, the real challenge arose when I discovered a problem with the Ribes Pet cream. Despite the appropriate expiration date and batch number, the cream had an off-putting odor and a watery consistency, prompting my cat to reject it immediately. Consequently, I initiated the return process, fully prepared to cover the return shipping fee. However, my faith was slightly shaken when I inquired about receiving a replacement for this unsuitable item and was informed of the additional shipping charges involved. This left me disheartened as it seemed unreasonable to incur further expenses for an item that was initially dispatched in an unfit condition. Despite this setback, I must acknowledge that my intention was to establish a monthly ordering routine due to my pets' consistent needs. However, the aforementioned experience gave me reason to reconsider. While this situation may have left me contemplating alternatives, I remain appreciative of the prompt responses and understanding from the customer service team, whose adept handling of the situation deserves commendation. Overall, I believe that transparency and flexibility in addressing such concerns can significantly enhance the customer experience. I sincerely hope for improved procedures in the future, as I truly believe in the quality and potential of Although I may explore other options in the meantime, I am confident in the positive impact that constructive feedback can have. Thank you for the years of dependable service, and I eagerly await the possibility of reinstating my regular patronage in the future.
A Aurelia Vuono
83 days ago

A Caring Relationship with My Furry Friends at AnimalStore!

I stumbled upon AnimalStore while frantically searching for quality pet products online. Having had positive experiences in the past, I decided to give them another shot. My recent order, totaling around 67 euros, unfortunately arrived in a less-than-ideal condition. Despite the outer packaging from TNT, the items inside were crushed, and some even had broken packaging (my bad for not taking photos). One particular product, the Ribes Pet Cream, caused a major hiccup in my shopping experience. Although the expiration date and batch number seemed fine, the cream had an unpleasant odor, was runny, and to my dismay, my cat, who had been using it for four years, immediately rejected it. This prompted me to request a return. To my surprise, AnimalStore asked me to bear the return shipping cost of 5.67 euros. While this seemed reasonable, I was taken aback when inquired about receiving a replacement product upon returning the unsuitable one. Their response baffled me; I would have to pay for shipping all over again, totaling almost 12 euros, just to get a proper product in return - a perplexing notion, to say the least. Considering that my pets require daily care, I had planned on making monthly purchases from them. However, given this ordeal, I am left with no choice but to seek alternatives elsewhere. It's a shame that my loyalty and trust were met with such a disappointing resolution. Thankfully, there are numerous other pet stores out there that prioritize customer satisfaction and product quality. Goodbye, AnimalStore – you've lost a loyal customer.
A Aurelia Vuono
83 days ago

Problemi con il reso

My evaluation for Ho comprato da Animal retailer altre volte ma questa è stata l’ultima. L’ordine period di circa 67 euro . Partiamo dal presupposto che la merce è arrivata in una busta della TNT e la merce all’interno period schiacciata e con le confezioni rotte ( errore mio non aver fatto foto ) . Ho avuto un problema con il prodotto ribes pet crema . Posto che la scadenza e il lotto erano idonei,la crema period maleodorante,liquida e la mia gatta che la prende da 4 anni l’ha praticamente sputata immediatamente . Ho richiesto il reso . Mi sono state chieste 5,67 di spedizione a mio carico per il reso . Ci può stare. Il colmo arriva quando chiedo se effettuando il reso avrei ricevuto il prodotto idoneo. La risposta è stata che avrei dovuto pagare di nuovo le spese di spedizione. Quindi quasi 12 euro per avere indietro un prodotto che loro mi hanno mandato non idoneo . Ragionamento senza senso a mio parere. Comunque il mio sarebbe stato un ordine mensile perché i miei animali hanno bisogno quotidianamente di remedy ..mi rivolgerò altrove. Contenti loro …
L Luigi Baronchelli
102 days ago

Reliable, Recommended, and Worth Every Penny!

Shopping at has been an absolute game-changer for me. I recently purchased 20 bags of Monge brand pet food at the lowest price I've ever come across, whether in-store or online. Despite feeling a bit apprehensive due to some negative reviews, I took the plunge, and I am so glad I did. The delivery was prompt, arriving within 6 days without any delays or hiccups. The merchandise was complete, and the package was securely sealed. What really stood out for me was the customer service. I made a mistake while entering my order details, but the support team rectified it within a day. This level of efficiency and dedication is truly commendable. Overall, I am thoroughly impressed and satisfied with my shopping experience at I not only got a great deal but also received exceptional service. I will most definitely be making more purchases from them in the future. If you're looking for reliability and quality, I highly recommend giving them a try.
L Luigi Baronchelli
102 days ago

Reliable and Recommended: A Shopper’s Delight at

Embracing trepidation from negative reviews, I took a leap of faith with and was pleasantly surprised. Scoring 20 bags of Monge pet food at an unbeatable price thrilled me. The six-day shipping promise was not just a claim; it was a reality. The merchandise arrived intact, sealed securely in a package that exuded quality. The real gem, however, was the customer service team. In a mere day, they rectified my order input blunder with grace and efficiency. Their swift response and solution showed genuine care for customer satisfaction. Needless to say, I am now a loyal patron of Future purchases are a certainty. Thank you for restoring my faith in online shopping reliability.
L Luigi Baronchelli
102 days ago

A Trusted Choice: Exceeded My Expectations!

I recently had the pleasure of shopping at, and I must say, I am thoroughly impressed. Despite initially hesitating due to some negative reviews, I decided to order 20 bags of Monge kibble at what was the lowest price I had ever come across, both in-store and online. To my delight, the delivery arrived promptly in just 6 days, without any delays or issues. The merchandise was complete, and the package was securely sealed. What truly stood out was the efficient customer service. They rectified an error I made while inputting my order details within a day. Thanks to their reliability and excellent service, I am confident that I will be a returning customer. has not only won my trust but also my recommendation to anyone looking for a seamless shopping experience for their furry companions.
E Enrica Emontille
103 days ago

Revolutionary Pet Store: Exceptional Service and High-Quality Products

After a recent purchase from, I am thrilled to share my experience with this incredible pet store. I recently ordered a litter box for my cats, and despite the slightly damaged packaging, the product surpassed my expectations. The litter box had a minor corner broken and another vein, which was a bit disappointing. However, the customer service promptly offered a replacement, although I urgently needed a litter box and couldn't wait for another week for delivery. Despite this small hiccup, I was impressed by the durability and overall quality of the product. The exceptional service and the high-quality products they offer have convinced me that this will be my go-to pet store for all future needs. The slight inconvenience was overshadowed by the outstanding service and top-notch products. I highly recommend to all pet owners who are looking for reliable and superior pet products. I will definitely be a returning customer and will continue to recommend this store to all my friends and family. Thank you,, for providing such an amazing experience!
E Enrica Emontille
103 days ago

From Frustration to Relief: A Honest Review of Purchase Experience at

As a passionate pet owner, I recently ordered a cat litter from in hopes of finding a quality product for my feline friend. However, my excitement was met with disappointment upon receiving the package. The litter arrived in a haphazard packaging, leading to damages on the corners of the product. While initially disheartened by the condition of the item, I faced a dilemma between waiting for a replacement and the immediate need for a functioning litter box. Despite this setback, the customer service team at went above and beyond to address my concerns promptly. Their understanding and swift response turned my frustration into relief. Although I opted not to request a replacement due to time constraints, the empathy and professionalism demonstrated by the team left a lasting positive impression. While this experience may have been imperfect, it is the exceptional customer service that sets apart. Their commitment to customer satisfaction and willingness to rectify any issues speak volumes about their dedication to pet owners like myself. Moving forward, I would not hesitate to consider them for future purchases, knowing that my satisfaction is their top priority. Thank you for turning a potentially negative experience into a positive one,
E Enrica Emontille
103 days ago

Unleashing Gratitude: A Paw-some Experience with

Allow me to share my heartfelt experience with I recently ordered a cat litter from their website, eagerly awaiting its arrival to meet my feline friend's needs. The package arrived, neatly sealed but alas, upon opening it, I noticed a slight damage - a corner of the litter box was broken, and another part appeared cracked. Despite the slight hiccup, I was impressed by the quick delivery and responsiveness of the team. While a replacement was an option, the thought of waiting for another week didn't align with my furry companion's immediate needs. Hence, I decided to keep the litter box as is. Though this incident was slightly disappointing, the overall service provided by was top-notch. Their prompt delivery service and customer care are commendable. As a pet owner, convenience and efficiency are key, and has certainly lived up to these expectations in my books. While this experience may have had a small blip, I am grateful for the swift service and the hassle-free ordering process. Rest assured, I will continue to shop from, trusting in their dedication to customer satisfaction. Thank you,, for being a reliable partner in catering to my pet's needs.
B beatrice
128 days ago

Regretful Experience with

I am deeply disheartened to share my experience with, where I started purchasing pet supplies around a year ago when my first three furry companions arrived. Initially, their service was prompt and well-organized, with deliveries arriving within 2-3 days, impeccably packaged. However, my enthusiasm has dwindled over the past few months as their service took a drastic nosedive. The once efficient and courteous service has deteriorated into a disappointing ordeal. Deliveries now take up to 10 days, accompanied by numerous inquiries for information and poorly packaged items upon arrival. Furthermore, the prices have skyrocketed, making it significantly less cost-effective. To qualify for waived shipping fees, one must now reach a certain purchase threshold. Additionally, the enticing promotions that used to accompany each visit have vanished, leaving me with a sense of regret and disappointment. Consequently, I have been compelled to explore other online pet supply stores, a decision I regret having to make after witnessing the rapid decline in service quality at It pains me to see the swift decline in the quality of service and overall customer experience from a platform that once held such promise.
B beatrice
128 days ago

Heartfelt Praise for

As an animal lover, my journey with began a year ago with the arrival of my first furry companions. The initial experience was nothing short of exceptional – fast and well-organized service that always brought a smile to my face. However, over time, I noticed a shift towards a disappointing service quality that left me truly saddened. What used to take 2-3 days for a carefully packaged delivery now extended to 10 days, accompanied by multiple inquiries for information and a decline in packaging care. The prices soared, making the once affordable purchases less appealing, especially considering the minimum order required to waive shipping fees. Additionally, the enticing promotions that once lured me in seemed to have disappeared, leaving me disheartened. Regrettably, I have sought out alternative websites due to this decline in service quality, although it pains me to do so. It is disheartening to witness such a rapid decline in service standards.
B beatrice
128 days ago

Heartfelt Praise for

My journey with began a year ago when my first three furry companions entered my life, and it continued until a few months back. It pains me to express that what was once a swift and well-organized service has sadly transitioned to a dismal state, to put it mildly. Initially, I would receive my well-packaged orders within 2 to 3 days, but now, after ten days and multiple inquiries, the items arrive poorly packaged. The prices have skyrocketed, making them significantly less budget-friendly, especially considering the minimum order amount required to waive shipping fees. To add to this, the enticing promotions that once filled my cart seem to have vanished into thin air. Regrettably, I have had to seek out alternative websites due to this decline in service quality, even though it saddens me as the standard deteriorated swiftly.
S Sono il King
140 days ago

Why I’m Switching Providers for My Pet Supplies

As a passionate pet owner, I've tried numerous online stores to find the best quality pet products. When I stumbled upon, I was initially pleased with the dog food I purchased. However, my experience took a turn when I bought a harness that didn't fit and faced steep exchange fees. The customer service representative confirmed that the costs outweighed the benefits, leaving me dissatisfied. Despite this setback, I remain committed to providing only the best for my furry companions. Therefore, I have decided to seek a new supplier for their kibble. I believe in delivering the highest standard of care for my pets, and I won't settle for anything less. This heartfelt review reflects my genuine disappointment and serves as a cautionary tale for other pet owners seeking reliable and customer-oriented suppliers. I hope my experience encourages to reconsider their policies and prioritize customer satisfaction. For now, I'll be taking my business elsewhere in search of a more rewarding shopping experience for my beloved pets.
S Sono il King
140 days ago

Meeting My Pet’s Needs Has Never Been Easier!

When I first stumbled upon, I was simply looking to purchase some high-quality dog food. Little did I know that this website would become my go-to for all my pet care needs! The convenience of ordering dog food online was just the beginning of a great experience. I decided to add a harness to my cart, and despite mistakenly ordering the wrong size, the team at was quick to assist me. Although they quoted a small fee for exchange shipping, I was a bit hesitant. However, their prompt and understanding response convinced me otherwise. The level of customer service and understanding I received was truly exceptional. It's rare to find a company that prioritizes customer satisfaction above all else. Thanks to their assistance, I can confidently say that my search for reliable pet care providers ends here. I'm grateful for the positive experience and the peace of mind knowing that my furry friend's needs are in good hands. I look forward to continuing my journey with and exploring their range of pet care products. Thank you for making pet care so effortless and enjoyable!

Introduction: is an online pet store that offers a wide range of products and accessories for pets. With a user-friendly website, exceptional customer service, and a commitment to quality, it aims to provide pet owners with a seamless shopping experience. This editorial review delves into the various aspects of to provide readers with an in-depth understanding of its offerings and services.


  • Extensive product selection: boasts a comprehensive range of products, including food, toys, grooming supplies, and more. Pet owners can easily find everything they need in one place.
  • Competitive pricing: The pricing of products on is often competitive, making it an affordable option for pet owners on a budget.
  • Excellent customer service: prioritizes customer satisfaction and provides exceptional customer service. Their knowledgeable and friendly team is always ready to assist customers with any queries or concerns.
  • Fast shipping: ensures prompt delivery of orders, making it convenient for pet owners who want their products to arrive swiftly.
  • Promotions and discounts: The website frequently offers promotions and discounts on various products, allowing customers to save money while purchasing high-quality pet supplies.


  • Limited community involvement: While excels in terms of product offerings and customer service, it may have a limited presence in community initiatives or partnerships that support animal welfare.
  • Shipping costs: Although the shipping process is efficient, the associated costs can be slightly higher compared to some competitors.

User Experience: offers a user-friendly website that is easy to navigate. The search feature allows customers to quickly find specific products, and the clear categorization simplifies browsing. The product pages provide detailed descriptions, images, and customer reviews, enabling shoppers to make informed decisions. The checkout process is straightforward and secure, ensuring a seamless shopping experience.

Pricing and Value for Money: offers competitive pricing on its products, making it a cost-effective choice for pet owners. The value for money is excellent, as the items are of high quality and come from reputable brands. Furthermore, frequent promotions and discounts provide additional savings for customers.

Customer Service:

The customer service provided by is exceptional. Their team is responsive, friendly, and knowledgeable. They promptly address customer inquiries, provide personalized recommendations, and resolve any issues efficiently, ensuring a positive shopping experience.

Product Quality and Selection: prides itself on offering high-quality products from trusted brands. The website features an extensive selection of items, ranging from premium pet food to durable toys and comfortable bedding. Pet owners can be confident in the quality and reliability of the products they purchase.

Website Usability:

The website is designed with usability in mind. The layout is clean, with intuitive navigation and clear categorization, making it easy for customers to find what they need. The website loads quickly, providing a smooth browsing experience.

Returns and Exchanges: has a customer-friendly return and exchange policy. If customers receive damaged or incorrect items, they can contact the customer service team to arrange a return or exchange. The company aims to resolve any issues promptly and ensure customer satisfaction.

Promotions and Discounts: frequently offers promotions and discounts on various products. Customers can take advantage of these offers to save money while purchasing pet supplies. The website prominently displays ongoing promotions, making it easy for users to stay updated on the latest deals.

Reputation: has built a strong reputation in the pet supply industry. With a focus on quality products, excellent customer service, and a positive shopping experience, it has gained the trust of many pet owners. Positive customer reviews and testimonials further attest to its credibility and reliability.

Payment Options: supports a variety of secure payment options, including major credit cards, debit cards, and PayPal. Customers can choose the option that suits them best, providing flexibility and convenience during the checkout process.

Loyalty Programs:

While does not currently have a dedicated loyalty program, they often offer exclusive deals and promotions to frequent customers. By subscribing to their newsletter or following their social media accounts, customers can stay informed about special offers and discounts.

Customer Reviews: has received overwhelmingly positive customer reviews. Customers appreciate the wide product selection, competitive pricing, and exceptional customer service. The website showcases customer reviews on individual product pages, allowing potential buyers to benefit from others' experiences.

Community Involvement:

While may have limited community involvement initiatives, it actively supports animal welfare by advocating responsible pet ownership. The website provides resources and tips to help pet owners care for their animals, promoting their well-being.

Shipping and Costs: offers reliable shipping services to various locations. The shipping costs may vary depending on the destination and the weight of the order. While shipping charges may be slightly higher compared to some competitors, the fast and secure delivery ensures a convenient experience for customers.