Aninebing Recent User Reviews
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Reviewer Name: Anne Leo
Review Submission Date: 22-08-2019
Review Title: No Returns Allowed for Online Purchases: Is this Legal?
Review Submission Date: 22-08-2019
Review Title: No Returns Allowed for Online Purchases: Is this Legal?
Review Description:
It has come to our attention that sale items on our website are considered final sales, without any option for returns or exchanges, even for store credit. This raises some important questions:
- Is this practice legal in the EU? According to the European Union's Consumer Rights Directive, customers have a right to a cooling-off period of 14 days during which they can change their minds about a purchase made online from a commercial store. This is commonly referred to as the "Widerrufsrecht." It is unclear if this practice is in violation of this directive.
- It is understandable to enforce a final sale policy on items that are purchased in-store and have been inspected prior to purchase. However, it seems unfair to also apply this policy to items purchased online without being seen in person, where quality issues may only become apparent after arrival. It's disheartening to know that very few other brands, including high street and designer brands, employ such a policy.
We believe it is important to express our dissatisfaction with this policy, and we urge the company to revise it in favor of a customer-friendly approach to e-commerce. Thank you.
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Reviewer Name: Alberte
Review Submission Date: 22-08-2019
Review Title: Poor Quality
Review Submission Date: 22-08-2019
Review Title: Poor Quality
Review Description: I had a bad experience with the quality of a sweatshirt I purchased for 150 euros at a store in Hamburg. After wearing it only twice without washing, the sweatshirt had fluff all over it.
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Reviewer Name: Jill
Review Submission Date: 22-08-2019
Review Title: Terrible
Review Submission Date: 22-08-2019
Review Title: Terrible
Review Description: Terrible. Bought an expensive bracelet and clasp was broken. They sent another bracelet and clasp broken on the second one. So frustrating. Terrible quality for very expensive piece.
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Reviewer Name: Annette Shaw
Review Submission Date: 22-08-2019
Review Title: Bought a pair of boots in the sale…
Review Submission Date: 22-08-2019
Review Title: Bought a pair of boots in the sale…
Review Description: Bought a pair of boots in the sale which are non refundable. They we half price but still cost £20o and are the most uncomfortable boots I have ever worn. For the price the leather should be soft but it’s like putting your feet into cheap plastic and a I couldn’t return them. Never buying anything from Anine Bing again
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Reviewer Name: Zoe Mackinnon
Review Submission Date: 22-08-2019
Review Title: Fraudulent website messaging.
Review Submission Date: 22-08-2019
Review Title: Fraudulent website messaging.
Review Description: Website says order before 14th december to get parcel on time before Christmas, so I placed an order on that basis. Confirmation email immediately informs me that the order might not get there on time. Customer Support fobbed me off with 'we'll email you in 14-48 hours' - NOT good enough for a brand that charges premium prices for their products.
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Reviewer Name: Geagle
Review Submission Date: 22-08-2019
Review Title: Items not arrived – zero response from Bing
Review Submission Date: 22-08-2019
Review Title: Items not arrived – zero response from Bing
Review Description: Purchased items in the sale over 3 weeks ago. No updates on delivery. No delivery. No communication from their ‘concierge’ to any emails I have sent. So nearly £200 out of pocket and nothing to show for it other than an email saying ‘make room in your wardrobe’. No idea how to begin getting my money back when no one responds to email.
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Reviewer Name: MICHELLE SIMMONS-MEARS
Review Submission Date: 22-08-2019
Review Title: Lost money
Review Submission Date: 22-08-2019
Review Title: Lost money
Review Description: Returned a pair of jeans to Anine Bing Europe returns address in Belgium, at a cost to me of £16.60, posted on the 28th May. It is now the 19th June and still no refund??? I have provided a tracking number and can see the items are with customs in Belgium and have been there since 1st June. There is nothing I can do. I see this is an ongoing issue with Anine Bing. If I can prove I have returned the item and provided proof surely I am entitled to a refund?
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Reviewer Name: customer
Review Submission Date: 22-08-2019
Review Title: Truly the worst fit I have ever put on…
Review Submission Date: 22-08-2019
Review Title: Truly the worst fit I have ever put on…
Review Description: Truly the worst fit I have ever put on my body and I've tried multiple items. I have no idea how they position themselves in the luxuryhigh-end market.
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Reviewer Name: AB
Review Submission Date: 22-08-2019
Review Title: Purchased a T-shirt which cost £90 +…
Review Submission Date: 22-08-2019
Review Title: Purchased a T-shirt which cost £90 +…
Review Description: Purchased a T-shirt which cost £90 + delivery. The quality is horrific. It was a cotton T-shirt and the material is paper thin and would rip easily when washed. I actually thought the item was faulty due to the quality. I am utterly shocked how a ‘luxury’ retailer can sell a T-shirt of such bad quality. You would get better in primark..
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Reviewer Name: Tamara
Review Submission Date: 22-08-2019
Review Title: I bought their eva tank and it fit…
Review Submission Date: 22-08-2019
Review Title: I bought their eva tank and it fit…
Review Description: I bought their eva tank and it fit wonderfully! Arrived timely and loved the expandex material which allows me to wear it without a bra. I live in Santiago, Chile and I had no problems whatsoever!
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