Users Voice for Anker

23% users rated Terrible
5% users rated Poor
0% users rated Average
3% users rated Very Good
69% users rated Excellent
Pie Chart Review Representation for Anker
Anker Overall rating
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Quality

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Review article published on: 17 Apr 2019

Last updated by on 05 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Dec 2021 3.3 5 4.7 3.8 4 4.3
Jan 2022 4.3 5 3.9 4.4 4.3 4.7
Feb 2022 4 5 3.8 4.1 3.7 4.4
Mar 2022 5 5 4.3 3.7 2.4 5
Mar 2023 5 5 3.8 3.4 5 4.3
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Detailed Anker Review by

Introduction

Anker.com is an online store that offers a wide range of products such as external batteries, chargers, cables, earbuds, and smart home devices. The company was established in 2011 by a group of former Google engineers who wanted to create products that would improve people’s lives. Since then, Anker has become one of the most popular brands for technological accessories, known for offering high-quality products at affordable prices.

Pros and Cons

Pros: - Anker offers a wide range of products that are of high quality and affordable. - Their products are backed by a reliable warranty and customer service. - The company offers free shipping on all orders over $50. - Anker frequently offers promotions and discounts on their products. Cons: - Some users have reported inconsistent product quality. - Shipping can take longer than expected. - The website can be difficult to navigate and search for specific products.

User Experience

Anker.com offers a simple yet effective website design that is easy to navigate. The website has clear categories and an efficient search function that allows users to quickly find the product they are looking for. Additionally, users can create an account to track their orders and save their payment information for future purchases.

Pricing and Value for Money

Anker offers competitive pricing for high-quality products. Their prices are often lower than other leading brands in the industry, making their products a great value for money. Additionally, the company frequently offers promotions and discounts, making their products even more affordable.

Alternatives

There are several alternatives to Anker, such as Belkin, Mophie, and RAVPower. However, Anker distinguishes itself by offering high-quality products at a more affordable price point.

Customer Service

Anker’s customer service is reliable and effective. The company offers a warranty on all of their products and has a dedicated support team to assist customers with any issues or questions they may have.

Product Quality and Selection

Anker offers a wide range of high-quality products, including external batteries, chargers, cables, earbuds, and smart home devices. The company’s products are known for their durability and reliability, making them a popular choice among consumers.

Website Usability

While the website is easy to navigate, some users have reported difficulty finding specific products. Additionally, the website could benefit from a more streamlined checkout process.

Returns and Exchanges

Anker offers a straightforward returns and exchanges policy. Customers can return or exchange any product within 30 days of purchase, provided that the product is in its original condition and packaging.

Promotions and Discounts

Anker frequently offers promotions and discounts on their products, making them even more affordable for consumers. Customers can keep up with Anker’s promotional offers by subscribing to the company’s newsletter.

Reputation

Anker has a strong reputation for offering high-quality products at affordable prices. The company has received positive reviews from customers and tech experts alike.

Payment Options

Anker accepts payment through all major credit cards, PayPal, and Apple Pay.

Loyalty Programs

Anker does not currently offer a loyalty program.

Customer Reviews

Customers have generally been pleased with Anker’s products and customer service. Many reviews highlight the company’s reliability, affordability, and high-quality products.

Community Involvement

Anker has partnered with several non-profit organizations to support causes such as education and environmental sustainability.

Shipping and Costs

Anker offers free shipping on all orders over $50. Shipping costs for orders under $50 vary depending on the shipping method and destination. Customers can choose from standard shipping, expedited shipping, or express shipping.

Anker Recent User Reviews

User Rating

5 stars

22

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Reviewer Name: Adrian (Dawlish)

Review Submission Date: 2022-03-01

Review Title: Excellent customer service
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Review Description: as some other reviewers - i had problem with 1 of the earbuds. contacted Anker provided proof etc and they replaced - and i had the product 15 months before the issue. Top customer service - i was impressed.

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Reviewer Name: Louisa

Review Submission Date: 2022-02-24

Review Title: Really good tech at amazing prices
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Review Description: Really good tech at amazing prices. Standout customer service. Have several products such as phone case, Bluetooth speaker and cannot fault the quality or price.

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Reviewer Name: Fatboyslimnow

Review Submission Date: 2022-02-13

Review Title: Anker Magnetic ring
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Review Description: Anker Magnetic ring. Magnetic ring became faulty. Reached out to Anker customer support, email was promptly picked up by Raina.Raina asked some easy Qs to prove authenticity of the fault and some photos/video of the fault in the item and promptly sent a replacement. From start to finish (receiving the replacement) 4 days. Thoroughly recommend Anker and it’s products, this is my first ever problem with one (I have 3 products). My Anker family will continue to grow.

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Reviewer Name: Jamie

Review Submission Date: 2022-02-03

Review Title: Amazing customer service
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Review Description: Amazing customer service, the best I’ve had! My iPhone wall plug stopped working, immediately I was in contact with them on their support line and received a replacement within two days!! Also great people who I’ve talked to and dealt with.

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Reviewer Name: Gavin Zhang

Review Submission Date: 2022-01-14

Review Title: I love the power bank that I bought…
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Review Description: I love the power bank that I bought from Anker. I got it a year ago and thought I lost it, today I found it at the bottom of my couch, and it still holds a decent amount of power, geesh, solid product.

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Reviewer Name: Lichno Muzi

Review Submission Date: 2022-01-12

Review Title: I was dissatisfied with Anker's service.
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Review Description: When I was ordering from Anker.com, the website was very offensive. Their images contained racism. Their support was not cooperative during communication. I will not be ordering from Anker again.

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Reviewer Name: Pauline Crawford

Review Submission Date: 2022-01-06

Review Title: Awesome customer service.
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Review Description: Awesome customer service.

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Reviewer Name: andy

Review Submission Date: 2021-12-30

Review Title: bought a couple of USBC to lightning…
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Review Description: bought a couple of USBC to lightning cables, arrived promptly. unfortunately one broke a few months in. emailed their support, they sent a new one and even checked up to see if i got it and it was working. excellent.

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Reviewer Name: Kaspar

Review Submission Date: 2021-12-16

Review Title: Amazing brand, great customer service
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Review Description: Have brought various products from them over the years, and they have great customer service.Brought a Lightning cable with a lifetime warranty, and when it inevitably broke after a year and a bit, they posted me a new one no questions asked.I also had a pair of Bluetooth earphones from them that lasted 2.5 years, and when they broke finally and I left a semi-positive review they contacted me and also offered to send me a new pair for free.Great company, and good quality products, good value for money.

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Reviewer Name: Jake J

Review Submission Date: 2021-12-14

Review Title: I swear by Anker
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Review Description: Anker has been a brand that I have consistently returned to for my tech needs and gifts for family members.Their speakers are cheap and durable, the power banks are long lasting & easy to travel with and the headphones are decent quality & cheap.For value for money you can't beat their products.