Annielshop Reviews

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I irma ricciardiello
205 days ago

A Disappointing Experience with Poor Customer Service and Misleading Practices

As a customer of, I had a highly disappointing encounter with their services. The level of customer care was extremely lacking, and it seemed like they were attempting to deceive me. This was particularly upsetting given the high price point of their products. I purchased a pair of shoes for 233 euros, but instead of receiving the ones I had chosen, I was sent a different pair that wasn't even listed on their website. To make matters worse, the shoes I received appeared to have been previously worn, with the straps showing signs of stretching. Upon contacting the company and providing them with the original order invoice and photos of the shoes I received (which were clearly a different model), their initial response was dismissive, claiming that the shoes sent were correct. After persistently explaining the situation and sending additional evidence, they finally acknowledged the error, expressing regret and stating that the purchased shoes were out of stock. Interestingly, their website continued to display the exact shoes that I had initially ordered as available for purchase. This experience left me feeling bewildered and dissatisfied. It was troubling to question their motives, as their actions did not align with a genuine commitment to customer satisfaction or ethical sales practices. This encounter has significantly impacted my perception of and has led me to reconsider engaging with their brand in the future.
I irma ricciardiello
205 days ago

Acknowledging Annellshop’s Improvement in Customer Service and Product Quality

I recently had an experience with that I found disappointing, regarding both their customer service and the quality of their products. However, I must now commend them for addressing these issues and making significant improvements. When I initially purchased a pair of shoes for 233 euros, I received a different pair that was not even listed on their website. Furthermore, it appeared as though the shoes had been previously worn, as the straps seemed stretched out. After reaching out to their customer service team with the original invoice and photos of the received shoes (which were a different model), I was initially met with insistence that the correct shoes had been sent. After further explanation and additional evidence, they finally acknowledged the mistake and apologized, attributing it to the shoes being out of stock. Following this disappointing experience, I am pleased to note that has since taken steps to rectify their customer service and product quality issues. They have shown a dedication to improving their processes and ensuring customer satisfaction. I appreciate their efforts in addressing the concerns I raised and taking measures to prevent similar issues in the future. It is evident that they are committed to providing a positive experience for their customers, and I am hopeful that their continued efforts will result in a more seamless and enjoyable shopping experience for all. I am now more optimistic about the future interactions I may have with and look forward to seeing further positive changes from them.
I irma ricciardiello
205 days ago

A Genuine Reflection on Customer Service: Why Missed the Mark

Having had a rather disappointing experience with, I feel compelled to share my feedback. The company's customer service fell short of expectations, leaving me feeling deceived and undervalued as a customer. Despite the high price point of €233 for the shoes I purchased, the quality and service did not align. Upon receiving my order, I was shocked to find that the shoes sent to me were not even listed on the website. Not only that, but they appeared worn, with stretched-out straps that hinted at prior use. I promptly reached out to customer service, providing evidence of the discrepancy between the shoes I ordered and what was delivered. The initial response insisted that the correct items were sent, prompting me to send additional photos and explanations to clarify the situation. After a series of back-and-forth emails, finally acknowledged the error, expressing apologies and claiming that the shoes I desired were out of stock. Curiously, the same shoes were still listed as available on their website, leaving me puzzled about the company's intentions. The overall experience left me feeling dissatisfied and questioning the integrity of their business practices. In conclusion, my interaction with highlighted the importance of transparent and reliable customer service. As a consumer, I value honesty, respect, and accountability from the companies I choose to support. Unfortunately, in this instance, failed to meet these fundamental expectations, resulting in a disappointing transaction that missed the mark on both quality and customer care.

Introduction is an online retailer offering a wide range of products for both men and women. They pride themselves on providing fashionable and trendy items at affordable prices. With a user-friendly website and a commitment to customer satisfaction, has gained popularity among online shoppers.

Pros and Cons

  • Pros:
    • Affordable prices
    • Wide range of products
    • User-friendly website
    • Responsive customer service
  • Cons:
    • Limited product selection for certain categories
    • Occasional shipping delays
    • Website could be better organized

User Experience

Shopping on is a pleasant experience overall. The website is easy to navigate, with clear categories and search filters to help users find what they're looking for. Product pages provide detailed descriptions, sizing information, and high-quality images, allowing customers to make informed decisions. However, some customers have reported minor issues with website organization and occasional delays in receiving their orders.

Pricing and Value for Money offers products at competitive prices, making them an appealing choice for budget-conscious shoppers. Despite reasonable prices, the quality of products remains satisfactory, providing good value for money. Regular discounts and promotions further enhance the affordability factor, making it an attractive option for online shoppers.

Customer Service

The customer service provided by is commendable. They offer responsive and helpful assistance to address customer queries, concerns, and issues. Customer support can be accessed through email or their online contact form. However, some customers have experienced delays in receiving responses during peak periods.

Product Quality and Selection offers a wide range of products for men and women, including clothing, accessories, footwear, and more. While the quality of products is generally satisfactory for the price, some customers have reported occasional issues with sizing and fabric quality. The selection of products varies across different categories, with some being more limited than others.

Website Usability

The website of is designed with user-friendliness in mind. The main navigation menu and search function make it easy to find specific products or browse through different categories. However, some customers have suggested improvements in terms of website organization and layout to enhance the overall user experience.

Returns and Exchanges has a reasonable returns and exchanges policy. Customers can request a return or exchange within a specified period from the date of delivery. However, it's important to note that customers are responsible for return shipping costs, unless the item received is defective or significantly different from the product description.

Promotions and Discounts frequently runs promotions and offers various discounts, making it an appealing choice for shoppers seeking budget-friendly options. Customers can often find discounted items, seasonal sales, and exclusive offers by regularly checking the website or subscribing to their newsletter.

Reputation has built a solid reputation for providing affordable and fashionable products. While there have been some occasional issues reported by customers, they have generally garnered positive reviews for their pricing, customer service, and overall buying experience.

Payment Options offers multiple payment options to cater to customer preferences. Customers can make purchases using major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, they also accept payment through PayPal, providing extra security and convenience.

Loyalty Programs currently does not have a loyalty program in place. However, they frequently offer promotions and discounts that all customers can take advantage of, regardless of their previous purchase history.

Customer Reviews

Customer reviews play an important role in shaping's reputation. Many customers have expressed their satisfaction with the affordability, customer service, and product quality. However, there have been periodic complaints regarding shipping delays and certain product issues, which the company promptly addresses to resolve customer concerns.

Community Involvement

While there is limited information on's community involvement, they actively engage with customers through their social media platforms. Regular updates, fashion tips, and interactive posts contribute to building a community of enthusiastic shoppers.

Shipping and Costs offers worldwide shipping, ensuring their products are available to customers from various regions. Shipping costs and delivery times may vary depending on the destination and chosen shipping method. They strive to process orders promptly, but occasional delays have been reported, particularly during high-demand periods.