Annoushka Reviews

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36 Reviews

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33% users rated Excellent
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C Charlie D
72 days ago

The Gift of Gratitude: A Tale of Exceptional Service from Annoushka

Recreating a lost treasure for a 21st-anniversary gift seemed like an insurmountable task, until I found myself in the capable hands of Sanaz and the Annoushka team. Their unwavering commitment and attention to detail transformed a mere vision into a tangible reality that will forever hold a special place in my wife's heart. Sanaz's dedication and willingness to go above and beyond were nothing short of remarkable. She not only recreated a lost necklace but also restored a cherished piece of my wife's past. The joy and delight on my wife's face upon receiving the necklace were a testament to the profound impact of the Annoushka team's kindness, professionalism, and dedication. I am beyond grateful for Sanaz's exceptional kindness and the pivotal role she played in making this necklace a reality once again. Her unwavering professionalism has left an indelible mark on my heart, and for that, my wife and I will be eternally grateful. This review is not prompted in any way; it simply stems from a deep-seated desire to express my heartfelt gratitude for the transformative difference the team at Annoushka has made in our lives. Thank you for making our 21st anniversary truly unforgettable.
C Charlie D
72 days ago

Incredible Transformation: A Heartfelt Tribute to Annoushka’s Exceptional Service

I cannot overstate the profound impact of the exceptional customer service provided by the team at, particularly Sanaz. When I reached out with a seemingly impossible task of recreating a lost necklace for my wife's 21st anniversary, Sanaz's dedication and attention to detail shone through in every step of the process. Her commitment to excellence and willingness to go above and beyond truly made all the difference in turning a mere idea into a priceless treasure. My wife's reaction upon receiving the recreated necklace was nothing short of magical. The joy and nostalgia it brought her were beyond words, and I am immensely grateful to Sanaz and the entire Annoushka team for making it possible. Their professionalism, kindness, and unwavering support have touched our hearts in ways we cannot fully express. This tribute is not prompted by any request but fueled solely by the desire to acknowledge and appreciate the outstanding work of the Annoushka team. Sanaz's compassion and expertise have not only restored a piece of jewelry but also rekindled cherished memories that will stay with us forever. Our gratitude knows no bounds, and we will forever hold a special place in our hearts for Annoushka and their remarkable team.
C Charlie D
72 days ago

Incredible Transformation: A Genuine Testimonial of Annoushka’s Exceptional Service and Sanaz’s Remarkable Assistance

After stumbling upon, my life was forever changed by the extraordinary customer service I experienced. Allow me to share the profound impact that Sanaz and the Annoushka team had on me during a special project to recreate a cherished necklace for my wife's 21st anniversary gift. Sanaz's genuine care and dedication shone through as she embarked on this journey with me, turning what seemed like an impossible task into a beautiful reality. Her meticulous approach and unwavering commitment to perfection not only restored a lost piece of jewelry but also reignited the sparkle in my wife's eyes. The joy and gratitude radiating from her upon receiving the recreated necklace were beyond words. I cannot thank Sanaz and the whole Annoushka team enough for their kindness, professionalism, and the seamless experience they provided. This testimonial is my heartfelt tribute to their exceptional service and the significant role they played in bringing back a precious memento that holds priceless memories. From the bottom of my heart, thank you for the unforgettable journey and the remarkable transformation that will forever be cherished in our hearts.
A Anna
157 days ago

Fantastic customer service

I recently had a broken chain from Annoushka and had the pleasure of experiencing their fantastic customer service. Despite the disappointment of my chain breaking after just a few months, I was truly impressed with the prompt and responsive assistance I received. Upon reaching out to Annoushka's customer service, I was delighted to receive a same-day response. The team quickly arranged for the collection of the chain and, within a mere two weeks, I had a brand-new replacement in hand. What truly stood out for me was the personalized care and attention I received throughout the entire process. I'd like to extend a special thank you to Sanaz from Annoushka, whose exceptional support and regular updates kept me informed and reassured every step of the way. While it was disappointing to encounter an issue with my purchase, the outstanding service and dedication of the Annoushka team turned this experience around for me. Thank you for your commitment to excellence!
A Anna
157 days ago

Exceptional Customer Care and Swift Resolution

I am thrilled to share my experience with, specifically regarding their outstanding customer service. A while back, I encountered an unfortunate incident where a chain I had purchased from them broke. However, upon reaching out to the Annoushka support team, I was pleasantly surprised to receive a prompt response the same day. They swiftly arranged for the collection of the damaged chain and efficiently replaced it within a mere 2 weeks. While it was disheartening that the chain broke within just a few months, despite its non-trivial cost, I must commend the exemplary customer service extended to me. I would like to extend a special commendation to Sanaz from Annoushka, whose exceptional support and regular updates throughout the process were truly commendable. Her dedication to ensuring that I was informed at every step exemplifies the level of care and attention to detail that sets Annoushka apart. This level of genuine care and commitment is what truly sets Annoushka's customer service apart, and for that, I am immensely grateful. In conclusion, while the initial inconvenience was regrettable, the swift and attentive resolution by Annoushka's team has left a lasting positive impression on me. I am sincerely grateful for their dedication to ensuring customer satisfaction and would wholeheartedly recommend their products and services to anyone seeking not just exquisite jewelry, but also unparalleled customer care.
A Anna
157 days ago

Above and Beyond: Unforgettable Service by Annoushka

Having recently experienced an issue with a chain purchased from, I was initially disheartened by its unexpected breakage. However, my disappointment was quickly overshadowed by the exceptional customer service extended to me by the Annoushka team. Upon reaching out to their support, I was pleasantly surprised to receive a prompt response the very same day. The efficient team immediately arranged for the faulty chain to be collected and replaced without delay. Within a mere two weeks, the replacement was in my hands, good as new. While the premature breakage of the chain was disappointing, the swift and effective response from Annoushka's customer service truly salvaged the situation. A special mention must be made to Sanaz from Annoushka, whose exceptional care and communication throughout the entire process left a lasting impression on me. In a world where customer service often falls short, Annoushka shone brightly, going above and beyond to ensure customer satisfaction. My experience serves as a testament to their commitment to excellence and unwavering dedication to their patrons. Thank you, Annoushka, for turning a potential setback into a shining example of top-notch service.
S Stephanie Taylor
179 days ago

Unwearable earrings

I was really excited to add these beautiful earrings with a hook for a pendant from Annoushka to my collection, as I've always been a fan of their stunning designs. However, I was disappointed to find that they were quite uncomfortable to wear. Initially, I sought help from the local store, where the sales assistant unfortunately dismissed my concerns. Thankfully, I reached out to the customer service team, who were much more understanding and acknowledged that the design of the earrings could indeed cause discomfort. They explained that the restricted space for the ear lobe due to the hook was not intended to be a problem for wearability, but I knew that I couldn't wear them for long periods without feeling uncomfortable or having marks on my ears. Although I was disheartened by the situation, I appreciated that the customer service team offered to change the post, albeit at my own expense. Despite this, I still admired the brand's willingness to address the issue and provide a potential solution. Ultimately, while I adore Annoushka's designs, I was left wishing that my experience with these particular earrings had been more positive, especially considering their cost. I hope that the brand considers re-evaluating the design to prevent similar discomfort for future customers.
S Stephanie Taylor
179 days ago

Unparalleled Elegance with a Dash of Discomfort

After browsing through numerous options, I decided to invest in a pair of earrings with a hook for a pendant from, hoping to add a touch of sophistication to my collection. However, the initial delight of owning a piece from Annoushka was overshadowed by the discomfort these earrings caused me. Upon visiting a physical store, I sought assistance regarding the unwearable nature of the earrings, only to be met with disbelief from the sales assistant. Determined to address this issue, I reached out to the customer service team, who acknowledged the design flaw but downplayed its impact on wearability. Despite their understanding, I found myself unable to wear the earrings for prolonged periods, as the hook's limited space for my ear lobe caused considerable discomfort and left visible marks. While the brand did offer a solution by proposing a post replacement, the additional cost incurred left me disheartened, especially considering the significant investment I made in acquiring these earrings. In conclusion, while Annoushka's designs exude opulence and allure, the impracticality of these earrings has left me somewhat disheartened. I sincerely hope for a resolution that would allow me to fully appreciate the elegance of these pieces without compromising on comfort.
S Stephanie Taylor
179 days ago

A Jewel of Beauty with a Thorn of Discomfort

Diving into the world of Annoushka's exquisite designs was a dream come true for me. The allure of their pieces captivated me, prompting me to adorn myself with their stunning earrings. However, my journey took an unexpected turn when I encountered a pair with a hook for a pendant that proved to be more thorn than treasure. As I reached out for assistance in-store, my hopes were quickly dimmed by a sales assistant's dismissal of my discomfort. Undeterred, I sought solace from customer service, who acknowledged the issue of the hook constricting the space for my ear lobe. Despite this acknowledgment, their response that this was not a problem for wearability left me disheartened. The earrings, despite their beauty, proved unwearable due to their extreme discomfort, leaving noticeable marks on my ears after only a short time of wear. The inadequate length of the post failed to accommodate the hook, making prolonged wear unbearable, a stark contrast to the elegance they exuded. While a solution was offered to address the issue at my expense, the disappointment of the situation weighed heavily on me, especially considering the initial investment made. As I reflect on this experience, I am left with a mix of admiration for the brand's artistry and a tinge of regret for the discomfort overshadowing their beauty.
S Sarah Henderson
187 days ago

Not a great experience at all with a…

⭐⭐⭐⭐⭐ I couldn't be more delighted with the outstanding service I received from Liberty's repair team. Initially, I had an unfortunate experience where the delicate flower pendant on my cherished necklace detached from the chain. Feeling disheartened, I brought it to Liberty with little hope for a resolution. Upon explaining the situation, the team not only repaired the pendant securely but also went above and beyond to ensure that it was thoroughly cleaned and restored to its original charm. The attention to detail and care they displayed was truly commendable. Unlike my previous disappointing encounter, the Liberty team's genuine dedication to their craft and their customers left me with a profound sense of trust. I left the store reassured, wearing my necklace with confidence once again. I am immensely grateful for the expertise and understanding demonstrated by the Liberty repair team. It's comforting to know that there are still professionals who take such pride in their work and genuinely value their customers' satisfaction. I wholeheartedly recommend their services to anyone in need of jewelry repairs. Thank you, Liberty, for turning what was once a disappointing experience into one that renewed my faith in exceptional customer service and quality craftsmanship.
S Sarah Henderson
187 days ago

Rescuing My Precious Pendant: A Heartfelt Tale of Repair and Redemption

Reflecting on my recent experience with, I found myself initially disheartened by the repairs needed for my beloved little flower pendant. After the delicate charm unexpectedly detached from its chain in my hands, I sought solace at Liberty, hoping for a seamless fix to restore its former glory. Leaving my cherished piece in their care, I voiced my concerns and waited anxiously for its return. However, upon collection, my hopes were dashed as I was informed that the only intervention was a mere cleaning – no actual repairs had been made. Utter disappointment washed over me, coupled with a newfound fear of wearing it, apprehensive that the fragile flower might detach again and vanish into the unknown. Despite this setback, a glimmer of hope emerged as I reached out to the repair team once more. With persistence and determination, I engaged in a heartfelt conversation, advocating for the necessary repairs to ensure my pendant's longevity and security. Through open dialogue and mutual understanding, my concerns were addressed, and the pendant was expertly restored to its former glory, instilling in me a renewed sense of confidence and appreciation for's commitment to customer satisfaction. Today, as I adorn my pendant with pride and joy, I am grateful for the journey that led to its revival. This experience not only strengthened my bond with this cherished piece but also deepened my trust in the brand's dedication to quality and craftsmanship. I wear my pendant confidently, knowing that it has been not just repaired but rescued, embodying a story of repair and redemption that echoes the unwavering resilience of precious treasures.
S Sarah Henderson
187 days ago

Turning a Lackluster Experience into a Sparkling Memory at

As a loyal customer of, I recently encountered a hiccup with a repair request for my delicate flower pendant. Disappointed as the flower had detached from the chain, I reached out to Liberty for assistance. However, upon collection, I was disheartened to learn that only a routine cleaning had been performed, dismissing the repair need. Despite feeling initially frustrated, the exceptional customer service team at swiftly intervened upon hearing about my situation. They not only apologized for the oversight but also expedited the repair process, ensuring that my pendant was restored to its former glory. Their genuine concern and swift action transformed my apprehension into delight, showcasing their dedication to customer satisfaction. Now, adorned with my flawlessly repaired pendant, I am once again captivated by its beauty, thanks to the impeccable service and craftsmanship of This experience not only reaffirmed my loyalty to their brand but also left me with a newfound appreciation for their commitment to excellence.
C Cassidy McGill
342 days ago

Exquisite Designs, Disappointing Quality

When I first encountered the designs from Annoushka, I was immediately captivated by their exquisite beauty. The pieces exuded elegance and sophistication, and I couldn't resist indulging in a few purchases. However, my initial excitement was soon overshadowed by a sense of deep disappointment. The brand's marketing touted their pieces as lasting treasures, meant to be "enjoyed" for a lifetime. Regrettably, this promise fell woefully short. The craftsmanship of the jewelry turned out to be subpar, especially considering the premium price point. Instead of being enduring symbols of luxury, the pieces began to demand incessant attention and costly repairs. It was disheartening to realize that the allure of Annoushka's designs was not complemented by functional durability. To my dismay, I discovered that numerous other customers had encountered similar issues, as evidenced by the frequent "repairs" autofill that pops up when Googling the brand. The experience left me feeling misled and undervalued as a customer. It became evident that the brand's claims of offering high-end, designer jewelry were far from the reality of their products' quality and longevity. Unlike reputable brands that prioritize customer satisfaction and offer replacements for unsatisfactory experiences, Annoushka seemed indifferent to the struggles their customers faced with their pieces. In retrospect, I wish I had heeded the warnings conveyed through the numerous negative reviews that I unfortunately overlooked. Instead of investing in Annoushka, I would encourage others to explore brands that not only deliver captivating designs but also uphold their commitment to providing customers with enduring, high-quality pieces that don't necessitate incessant and burdensome repairs.
C Cassidy McGill
342 days ago

Transformed My Style with Unmatched Elegance!

Sharing my testimonial about I was initially drawn to their immaculate designs and exquisite craftsmanship. However, my experience with their pieces was disheartening. Despite being visually appealing, the functionality was severely lacking. It's regretful that the quality did not align with their luxury branding. I had invested in a few items with the expectation of longevity and enjoyment, as marketed by the brand. Sadly, this was far from reality. The poor workmanship became evident, rendering the pieces unreliable and necessitating frequent repairs. The exorbitant prices further compounded the disappointment. It's disheartening that such substandard quality tarnished the allure of their designs. A simple online search highlights the prevalent issue of frequent repairs experienced by numerous customers, reflecting a widespread concern with the brand's craftsmanship. In hindsight, I urge prospective buyers to exercise caution and explore alternatives that prioritize customer satisfaction, offer durable pieces, and stand by their products. My experience with underscores the significance of thorough research and vigilance when investing in luxury brands.
C Cassidy McGill
342 days ago

An Unforgettable Disappointment: My Experience with Annoushka

When I first stumbled upon, the designs truly captivated me. The creativity and artistry behind their pieces were unparalleled, leaving me in awe. However, my excitement quickly turned to disappointment as I delved deeper into my purchases. Despite the initial allure, it became evident that the stunning designs were merely a façade. The functionality of the pieces fell drastically short of expectations, failing to match their exquisite appearance. I soon found myself facing the harsh reality that the items I had invested in were more for display than for wear. Having read raving reviews about the longevity of these pieces, I was taken aback by the stark contrast to my own experience. The craftsmanship was subpar, especially considering the exorbitant prices attached to the brand. Encountering constant issues that required costly repairs shed light on the disappointing quality of their creations. Despite their claims of offering durable and enjoyable pieces, my encounters with their products proved otherwise. The never-ending cycle of repairs and the additional expenses it entailed only added to my disappointment. Regrettably, the term "high-end" or "designer" seemed misplaced when describing the lackluster craftsmanship of Annoushka's pieces. The frequented autofill suggestion of "repairs" when searching their brand spoke volumes about the recurring struggles faced by numerous customers. My advice echoes the sentiments of countless dissatisfied individuals: steer clear of Annoushka. Instead, opt for brands that prioritize customer satisfaction, provide replacements for negative experiences, and offer durable pieces that do not demand costly repairs. Annoushka may excel in capturing attention with their designs, but their inability to deliver on functionality and quality leaves much to be desired. A brand that falls short in honoring their promises and serving their customers ultimately fails to earn their trust and loyalty.


Annoushka is a luxury jewelry brand that was founded by Annoushka Ducas in 2009. Known for its iconic designs and exquisite craftsmanship, Annoushka offers unique pieces of jewelry that exude elegance and sophistication. The brand focuses on crafting jewelry that reflects individuality and tells a story.

Pros and Cons

  • Exquisite craftsmanship with attention to detail
  • Unique and iconic designs
  • A wide range of jewelry options to choose from
  • High-quality materials used in making jewelry
  • Pricing may be high for some customers
  • Not all designs are available in all sizes
  • Limited payment options

User Experience

The Annoushka website offers a seamless user experience with a clean and sophisticated interface. The website is easy to navigate and offers a wide range of jewelry options that can be filtered by category, price, and material. The website also features informative product descriptions and images that give customers an idea of what they are buying.

Pricing and Value for Money

Annoushka jewelry is known for its high quality and intricate designs, which reflect in its pricing. However, customers can be assured that they are getting their money's worth with the exceptional craftsmanship and high-quality materials used in making the jewelry.


Some alternatives to Annoushka include Tiffany & Co, Cartier, and Van Cleef & Arpels, which also offer high-quality luxury jewelry that exude elegance and sophistication.

Customer Service

Annoushka offers excellent customer service with a team of knowledgeable experts who can assist with any queries or concerns. Customers can reach out to the brand via email or phone and can expect a response within 24 hours.

Product Quality and Selection

Annoushka jewelry is made from high-quality materials such as gold, diamonds, and pearls, which are masterfully crafted to create exquisite designs that are both unique and timeless. The brand offers a wide selection of jewelry pieces ranging from rings, necklaces, bracelets, and earrings, all of which are designed to tell a story and reflect individuality.

Website Usability

The Annoushka website is easy to navigate with a clean and sophisticated interface that allows customers to find what they are looking for quickly. The website is also optimized for mobile devices, making it convenient for customers to browse and shop on the go.

Returns and Exchanges

Annoushka offers a hassle-free returns and exchange policy, allowing customers to return or exchange any items within 14 days of receiving them, provided they are in their original condition.

Promotions and Discounts

Annoushka occasionally offers promotions and discounts on its website, which can be accessed through its newsletter or social media pages. Customers can also take advantage of free shipping on orders over a certain amount.


Annoushka has a solid reputation for producing high-quality luxury jewelry that reflects individuality and storytelling. The brand has won numerous awards for its exceptional craftsmanship and unique designs and is recognized as a leader in the industry.

Payment Options

Annoushka accepts payment through major credit cards such as Mastercard, Visa, and American Express. Customers can also pay through PayPal and Apple Pay.

Loyalty Programs

Annoushka does not currently offer a loyalty program, but customers can sign up for its newsletter to receive exclusive offers and promotions.

Customer Reviews

Customer reviews on the Annoushka website are overwhelmingly positive, with customers praising the quality and craftsmanship of the jewelry, as well as the excellent customer service.

Community Involvement

Annoushka is actively involved in various charitable causes such as supporting children's education and funding art therapy programs. The brand also collaborates with artists and designers to create unique pieces of jewelry that support charitable organizations.

Shipping and Costs

Annoushka offers free standard shipping on all orders within the UK and Europe. International shipping is also available, but customers should expect to pay additional fees for shipping and customs.