Users Voice for Annscottage

2% users rated Terrible
0% users rated Poor
1% users rated Average
3% users rated Very Good
94% users rated Excellent
Pie Chart Review Representation for Annscottage
Annscottage Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Annscottage Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 13 Jun 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 2 1.4 4.4 2.4 4.5
Dec 2022 5 5 5 5 5 5
Jan 2023 4.9 5 1.4 4.1 1.7 4.1
Feb 2023 4.7 1.8 1.3 5 5 5
Mar 2023 4.9 5 5 5 5 5
Line Chart for Rating of peer stores

annscottage.com

shein.com

booking.com

greenmangaming.com

lookfantastic.com

godaddy.com

Detailed Annscottage Review by

Introduction

Ann's Cottage is a leading surf and lifestyle retailer that first emerged in Cornwall almost 50 years ago. Today, the company serves surfers, skaters, and beach-lovers across the globe through its online store - annscottage.com. The website offers a wide range of surf essentials such as wetsuits, boards, and accessories, as well as a selection of clothing and footwear from top brands.

Pros and Cons

Pros:
  • Offers a vast selection of surf essentials and lifestyle products.
  • Collaborates with top brands such as Billabong, Vans, and Quicksilver to offer the latest fashion trends.
  • Provides worldwide shipping and free UK delivery on orders over £50.
Cons:
  • The pricing can be slightly high-end for some customers.
  • Returns and exchanges are not free.

User Experience

The website offers a user-friendly interface that allows customers to navigate products with ease. The site offers various filters such as size, color, and brand to cater to customers' preferences. The checkout process is smooth and secure, and customers can easily track their orders and shipping details. However, the website could benefit from better mobile responsiveness.

Pricing and Value for Money

Ann's Cottage offers a wide range of products from top brands, which can be a bit pricey. However, the quality of the products justifies the prices, making them worth the investment. The website offers various promotions and discounts, allowing customers to save some money and get value for their purchase.

Alternatives

Some credible alternatives to Ann's Cottage include Saltrock, Surfdome, and Rip Curl. Saltrock offers a broad range of life and surfwear at slightly lower prices. Surfdome offers a vast selection of surf essentials, and Rip Curl offers high-quality wetsuits and other surf gear.

Customer Service

Ann's Cottage provides excellent customer service through its email and phone line support. The company offers a 30-day return policy and a flexible exchange policy. Customers can easily initiate a return or exchange on the website, and the team responds promptly and professionally.

Product Quality and Selection

Ann's Cottage offers a vast selection of products ranging from surf essentials such as wetsuits, surfboards, and accessories to fashion and footwear. The site collaborates with top brands such as Roxy, Vans, and Hurley to offer quality products.

Website Usability

The website is easy to navigate, with clear category menus and subcategories. The site loads fast and offers filters to sort products by brand, size, and color. However, the website could benefit from better mobile responsiveness.

Returns and Exchanges

Ann's Cottage provides a 30-day return policy, which allows customers to return products in their original condition within 30 days of purchase. The company offers an easy-to-use online return form, and customers are responsible for the return shipping costs.

Promotions and Discounts

Ann's Cottage offers various promotions and discounts, allowing customers to save up to 60% on selected items. The firm also provides gift vouchers and incentive programs such as refer-a-friend promotions.

Reputation

Ann's Cottage has an excellent reputation, known for its quality products and excellent customer service. The store's online ratings and customer reviews have mostly been positive, proving the store's credibility.

Payment Options

Ann's Cottage accepts various payment options, including Paypal, Mastercard, Visa, and American Express. The website ensures that all transactions are secure and encrypted.

Loyalty Programs

The company does not offer any loyalty programs or reward systems for frequent buyers.

Customer Reviews

Ann's Cottage has an average rating of 4.5 out of 5 on Trustpilot, with customers commending the store's fast delivery and excellent customer service.

Community Involvement

Ann's Cottage sponsors various surf and skater events, supporting the local community and promoting the surfing and skating culture.

Shipping and Costs

Ann's Cottage offers free UK delivery on orders over £50, and worldwide shipping is available at a small fee. The company ensures that all shipments are secure and trackable. Delivery times may vary depending on the customer's location.

Annscottage Recent User Reviews

User Rating

5 stars

138

👤

Reviewer Name: Amy

Review Submission Date: 2023-02-14

Review Title: Reasonable shipping price to the U.S.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Ann's Cottage is a UK company, and I live in the U.S. I am very impressed with the reasonable cost to ship to the U.S. and how quickly the order arrived.

👤

Reviewer Name: Joshua Williamson

Review Submission Date: 2023-02-14

Review Title: Yet another perfect haste free buying…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Yet another perfect haste free buying experience from Anne’s cottage. Keep up the good work. ?

👤

Reviewer Name: T H

Review Submission Date: 2023-02-14

Review Title: Great service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great service, great company, great product

👤

Reviewer Name: Andrew Shuttleworth

Review Submission Date: 2023-02-13

Review Title: Great experience
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great experience. Hoodie was a bit small for me but they offer free returns (which is rare) and despite being RM48 service, I was refunded the next day. Brilliant all round!

👤

Reviewer Name: Jennie

Review Submission Date: 2023-02-13

Review Title: Return procedures good
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Sadly I was too optimistic about the sizing, but the returns procedure was easy and quick

👤

Reviewer Name: Mr Patsy McGovern

Review Submission Date: 2023-02-12

Review Title: Excellent service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Excellent service, good website, easy to use, quick dispatch and delivery, good value for money!

👤

Reviewer Name: Iain Joyce

Review Submission Date: 2023-02-12

Review Title: Great clothes and promotional delivery
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great clothes and promotional delivery. All size guides accurate.

👤

Reviewer Name: Chris S

Review Submission Date: 2023-02-12

Review Title: Highly recommended.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very quick receipt of goods, well packaged and in perfect condition.

👤

Reviewer Name: Patrycja Ciszewska

Review Submission Date: 2023-02-10

Review Title: Happy customer
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Fast delivery, high quality of clothes, good prizes, easy return and refund. Recommended

👤

Reviewer Name: melissa t.

Review Submission Date: 2023-02-09

Review Title: Great experience!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great experience. Item received as was to be expected. Item was shipped fast and arrived quickly! Will order from Ann’s Cottage again in the future.