Users Voice for Annsummers

56% users rated Terrible
3% users rated Poor
3% users rated Average
3% users rated Very Good
33% users rated Excellent
Pie Chart Review Representation for Annsummers
Annsummers Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 07 May 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 1 4.2 5 3 2.8
Dec 2022 5 5 5 5 5 5
Jan 2023 2.5 4.9 3.6 2 3 3.4
Feb 2023 2.3 3 5 1 5 5
Mar 2023 3 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Annsummers Review by

Introduction:

Ann Summers is a well-established British retailer that specializes in lingerie, sex toys, and erotic accessories. Launched in 1972, the company has grown to become a favorite destination for people looking for intimate adult products. With over 140 high street stores across the United Kingdom, Ann Summers also operates an online store that offers a wide range of adult products.

Pros and Cons:

Pros:
  • Wide range of products for both men and women.
  • Discreet and confidential shopping experience.
  • Excellent customer service and support.
  • User-friendly website with easy navigation.
  • Frequent promotions and discounts.
Cons:
  • Products can be expensive.
  • No free shipping option available.
  • Restricted shipping to some countries.
  • Some products may not be suitable for everyone.

User Experience:

Ann Summers website is user-friendly and easy to navigate. Users can quickly search for products using the search bar or browse through different categories. The website is designed to provide a discreet and confidential shopping experience. Users can also access helpful guides and articles on sexual wellness and other related topics.

Pricing and Value for Money:

Ann Summers products are generally priced higher than similar products offered by other retailers. However, the company offers frequent promotions and discounts that can make their products more affordable. Overall, the prices are justified by the quality of the products and the level of customer service provided.

Alternatives:

Some of the top alternatives to Ann Summers include Lovehoney, Bondara, and Lelo. Lovehoney and Bondara are known for offering a wide range of affordable products, while Lelo is known for its high-end luxury products.

Customer Service:

Ann Summers provides excellent customer service and support. Customers can contact the company via email or phone for assistance. The company also offers a live chat feature on its website for quick and easy inquiries. The customer service team is knowledgeable and helpful, making it easy for customers to get the assistance they need.

Product Quality and Selection:

Ann Summers offers a wide range of adult products for both men and women. The products are of high quality and made from premium materials. The selection includes sex toys, lingerie, bondage gear, lubricants, and more. The company is also known for introducing new and innovative products regularly.

Website Usability:

The Ann Summers website is designed to be easy to use and navigate. The layout is clean, and the search function is efficient. Customers can easily browse through different categories or use the search bar to find specific products. The website is also optimized for mobile devices, making it easy for customers to shop on the go.

Returns and Exchanges:

Ann Summers offers a 28-day returns policy for all products ordered online. The products must be returned in their original packaging and must not have been used. The company also offers an exchange policy for products that do not meet the customer's expectations.

Promotions and Discounts:

Ann Summers offers frequent promotions and discounts through its website and email newsletters. Customers can save up to 50% on selected products during these promotions. The company also offers a loyalty program that rewards customers with exclusive offers and discounts.

Reputation:

Ann Summers has a reputation for providing high-quality products and excellent customer service. The company is known for being discreet and confidential in its approach to adult products. The company has won various awards over the years, including the best adult retailer award at the ETO Awards.

Payment Options:

Ann Summers offers a range of payment options, including credit and debit cards, PayPal, and Klarna. Klarna is a buy-now-pay-later service that allows customers to spread the cost of their purchases over several months.

Loyalty Programs:

Ann Summers offers a loyalty program called the Pleasure Points scheme. Customers earn points on every purchase they make, which can be redeemed for exclusive offers and discounts in the future.

Customer Reviews:

Ann Summers has a high rating on Trustpilot, with an average rating of 4.5 stars out of 5. Customers rave about the quality of products and excellent customer service.

Community Involvement:

Ann Summers is involved in various local and national charities and events. The company has raised over 5 million pounds for charities, including Breast Cancer Now.

Shipping and Costs:

Ann Summers offers standard delivery for 3.95 pounds within three to five working days. Next-day delivery is available for 5.95 pounds. Free standard delivery is available on orders over 35 pounds. The company ships to select countries worldwide, with delivery times and costs varying by location.

Annsummers Recent User Reviews

User Rating

5 stars

14

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Reviewer Name: Samantha kirk

Review Submission Date: 2023-02-13

Review Title: Great staff …
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Review Description: I Went for some new under wear l asked if they do bra fittings Amy from the Mansfield branch went out of her way to help me didn't feel rushed very friendly & professional nothing was to much trouble realising all my adult life I've Been in the wrong bra size, now my bra"s are very comfortable I'm very happy & will be back.10 out of 10 service thank you to all the staff you were all super friendly

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Reviewer Name: Elaine Venn

Review Submission Date: 2023-02-08

Review Title: Charlotte was so kind
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Review Description: Charlotte was so kind n patient with my disability, but not pushy . A classy, competent Sales Advisor

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Reviewer Name: Veronika Gorušová

Review Submission Date: 2023-02-07

Review Title: Don't order online
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Review Description: Don't order online! I ordered online some dresses and tried them on me. I wanted to return some of them as they weren't good on me and they refused to take it because dresses were in boxes which I opened. On my question how can I know if the dress is good on me or how should I know if the material suit my skin if I don't open the package I didn't got reasonable answer. (It wasn't underwear but normal dresses!) Now Im stuck with dresses which I don't want

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Reviewer Name: Megan

Review Submission Date: 2023-02-06

Review Title: Karis gave me an instant positive…
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Review Description: Karis gave me an instant positive attitude with helping me find what I needed. She was very helpful and understanding.

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Reviewer Name: Zsofia

Review Submission Date: 2023-02-05

Review Title: I’m very disappointed
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Review Description: I’m very disappointed, placed an order 10 days ago and no idea where my item is as the tracking number hasn’t been updated. Customer service is terrible, nonexistent really as nobody replied to any of my emails. I won’t be ordering ever again. Terrible overall experience:(

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Reviewer Name: Rome Cartageno

Review Submission Date: 2023-01-16

Review Title: Extremely unpleasant experience
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Review Description: Extremely unpleasant experience . Ordered an item on 26 December . Item never arrived . Ann Summers sent another delivery only to find out it was missing one of the items . Costumer supports is redundant and botlike, asking the same questions over and over again. It’s has now been almost one month since I placed the order (having paid extra for next day delivery) Won’t be ordering from then again and strongly advise looking for other alternatives

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Reviewer Name: Abbe Boddy

Review Submission Date: 2023-01-13

Review Title: Not impressed
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Review Description: Didn’t realise they don’t refund your delivery charge. I’d understand if it was because I didn’t want the item. But the item was faulty. Not my fault. Won’t be ordering online again.

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Reviewer Name: Terri

Review Submission Date: 2023-01-05

Review Title: Wires ?
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Review Description: Loves these bras but more needs to be done to stop wires popping out!!!

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Reviewer Name: Lukasz Olejniczak

Review Submission Date: 2023-01-05

Review Title: This is pure scam!!
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Review Description: This is pure scam!!! Avoid at all the cost! They basically stole my money. Customer service is a joke. No respect for the customers at all! I taking legal action now against this company!

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Reviewer Name: Leanne

Review Submission Date: 2023-01-04

Review Title: Not discreet packaging as postie's know the parcels
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Review Description: I really like Ann Summers, they have a great range and it doesn't feel like cheap fabric unlike other retailers. However, I work for Royal Mail and it's commonly known across all sites which parcels come from Ann Summers because they use different shape boxes and a different type of tape to other retailers so they are really easy to spot. So I've had to stop using them because all my work colleagues know when I order from there.

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