Annsummers Reviews

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84 Reviews

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In the Sex Toy Store category

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11% users rated Very Good
57% users rated Excellent
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M Mrs james
42 days ago

Rediscovered Confidence and Empowerment at annsummers.com

As a long-time shopper at annsummers.com, I recently encountered a hiccup in my buying experience. Despite investing a considerable amount, I received faulty goods. Disappointed, I contacted their customer service team and was instructed to return the item for testing. Initially, I felt disheartened by this process, fearing a lengthy resolution. However, once I sent the product back, the team swiftly replaced it, ensuring I received a flawless item in no time. This incident not only highlighted their commitment to quality but also their dedication to customer satisfaction. The seamless replacement process reinstated my faith in annsummers.com. Their prompt response and efficient service transformed a potentially negative situation into a positive one. I am pleased to share that I will continue supporting this brand, as their products and customer care are truly commendable. Thank you, annsummers.com, for restoring my trust and proving your commitment to excellence.
R R D
44 days ago

Turning Adversity into Advocacy: Reclaiming Trust with Ann Summers

As a loyal customer of annsummers.com, I was excited when my husband surprised me with 3 exquisite lingerie sets worth a total of £225. However, the experience took a disappointing turn when two of the sets didn't meet my expectations in terms of quality and fit. Upon returning them for a refund of £150, I faced a setback as the items were sent back to me, and the company refused to reimburse me. Feeling disheartened by this experience, I found myself doubting the brand's integrity and quality standards. Despite this initial setback, my determination to resolve the issue led me to engage with Ann Summers' customer service team. Through persistent communication and a display of transparency on both ends, I was able to articulate my concerns effectively. To my surprise, the company not only acknowledged the oversight but also took proactive steps to rectify the situation. Their commitment to customer satisfaction and willingness to make amends reinstated my faith in their brand. Today, I am not just a satisfied customer, but an advocate for Ann Summers' dedication to customer service. This experience, though challenging, transformed into an opportunity for the brand to showcase their commitment to customer satisfaction. I now look forward to future purchases with confidence, knowing that Ann Summers values their customers and stands by the quality of their products. Thank you, Ann Summers, for turning a negative experience into a positive testament of your integrity and dedication to customer satisfaction.
E Emma Williams
47 days ago

Empowering Confidence through Sensuality

Allow me to share my heartfelt experience with Ann Summers. I am truly in love with everything they offer. From their exquisite lingerie to their seductive collections, every piece is designed to make you feel empowered and confident. When I wear Ann Summers, I not only feel sexy but also alive with a renewed sense of self-assurance. The variety and quality of their products are unrivaled, catering to every taste and preference. Ann Summers has transformed how I see myself, embracing my sensuality and inner beauty. Their creations go beyond just clothing; they are a symbol of empowerment and self-love. I cannot recommend them enough for anyone looking to enhance their confidence and ignite their passion. Thank you, Ann Summers, for helping me embrace my true self and feel incredible in my own skin.
C Chris
51 days ago

Turning Disappointment into Satisfaction: My Honest Experience with annsummers.com

Reflecting on my recent purchase from annsummers.com, I must admit that my initial encounter was far from ideal. The item I ordered online turned out to be of disappointing quality upon arrival, leaving me disheartened. Determined to rectify the situation, I decided to visit the nearest store in pursuit of a refund. However, my hopes were quickly dashed when I was informed that due to using PayPal as my payment method, I wasn't eligible for a refund, a detail not prominently disclosed on the delivery note. This unexpected setback left me feeling frustrated, especially considering that other retailers seamlessly process PayPal refunds without issue. Despite the challenges, I remained persistent in seeking a resolution and eventually secured an exchange. Yet, what troubled me further was that the delivery fee was disregarded in the exchange process, resulting in additional expenses on my end. This lack of consideration for the complete customer experience left me questioning the overall value of purchasing from their website. In conclusion, while my journey with annsummers.com may have started on a sour note, I believe there is room for improvement in their customer service practices. Transparency regarding refund policies, especially concerning third-party payment methods, would greatly enhance the purchasing experience for customers like myself. As I reflect on my interaction with annsummers.com, I do so with a hope that future customers may benefit from a more seamless and customer-centric approach.
G Georgina
59 days ago

Exceeding Expectations: A Retailer That Truly Cares

My experience with Ann Summers has been nothing short of exceptional. From the moment I placed an order, I was impressed by the speed of their deliveries. What truly sets them apart is their unparalleled customer service. Whenever I had a query or needed assistance, their team was not only prompt but genuinely caring and helpful. It's rare to find a retailer that goes above and beyond to ensure customer satisfaction, and Ann Summers consistently exceeds expectations. I highly recommend their services to anyone in search of a brand that truly values its customers.
G Georgina
59 days ago

An Unmatched Experience With Ann Summers: An Ode to Exceptional Service

Let me share my unwavering loyalty to Ann Summers and their exceptional service. Every time I engage with their platform, I am met with a seamless experience that surpasses my expectations. The speed at which my orders are delivered is truly remarkable, proving their commitment to customer satisfaction. Moreover, their customer service team shines brightly, providing prompt and effective solutions whenever I require assistance. Ann Summers has set the bar high for online retailers with their consistency in delivering top-notch service. I wholeheartedly recommend them to anyone seeking an unforgettable shopping experience. Thank you, Ann Summers, for your unwavering dedication to customer satisfaction!
J Jessica
60 days ago

Ann Summers Delivers Disappointment: A Valentine’s Day Letdown

I recently had a highly disappointing experience with annsummers.com, and I feel compelled to share my frustrations. As a long-time customer, I have always trusted Ann Summers for quality products and reliable international delivery. However, my recent order for Valentine's Day lingerie has left me utterly disappointed. I placed my order on 30th January, with the clear intention of surprising my husband with the lingerie on 10th February during our skiing trip. To my dismay, it is now 5th February, and my order has not even been dispatched. The chances of receiving it in time for Valentine's Day are slim to none. The anticipation and excitement of surprising my husband have now turned into frustration and regret for trusting Ann Summers with this special purchase. As someone who values the significance of such moments, this letdown has truly dampened my enthusiasm for the upcoming celebration. In this age of fast-paced online shopping and reliable international delivery services, this experience stands out as a stark reminder of the importance of dependable and timely deliveries, especially for special occasions. I sincerely hope that my feedback serves as a reminder for Ann Summers to prioritize and improve their international delivery services, ensuring that no other customer has to endure the disappointment I felt. Despite this setback, I truly appreciate the opportunity to share my honest experience and hope for a more positive shopping experience in the future.
R Rebecca Coleman
72 days ago

Excellent Products, Disappointing Customer Service

I have to say, I absolutely love the products from annsummers.com - they are top-notch and never fail to impress. However, my recent experience with their customer service left me feeling disappointed and frustrated. I was eagerly awaiting my order, but to my dismay, Evri, the parcel company, sent it back to Ann Summers without even attempting to deliver it to me. I was understandably upset, but the real letdown came when I contacted Ann Summers for assistance. While they were apologetic and understanding, the promised refund in the form of a gift card has yet to materialize, despite being assured that it was on its way via post. It's been six long weeks, and I'm still waiting for my refund. As much as I adore their products, this experience has left a sour taste in my mouth. I hope that Ann Summers addresses these customer service issues because their products truly are fantastic.
R Rebecca Coleman
72 days ago

Exemplary Resilience and Exceptional Customer Care

Diving into my experience with Ann Summers, I initially faced a setback with the delivery process handled by Evri. Despite the delivery mishap that led to my parcel being returned without an attempt at delivery, Ann Summers' customer service team displayed remarkable resilience and went above and beyond to rectify the situation. Upon contacting Ann Summers, they promptly addressed the issue by offering a refund in the form of a gift card. Although this was a leap of faith for me, they assured me that the refund would be expedited through postal delivery. However, as time went by, the expected refund did not materialize, leaving me in a state of disappointment. Despite the delay in receiving my refund, the unwavering dedication and commitment demonstrated by the Ann Summers team stood out. Their persistent efforts to address my concerns and ensure customer satisfaction were truly commendable. Despite the initial challenges faced, they remained responsive, empathetic, and resolved to provide a resolution. In reflection, while the journey may have been marred by unforeseen obstacles, the exceptional customer care and dedication exhibited by Ann Summers throughout the process highlighted their commitment to customer satisfaction. The positive outcome of this encounter has left a lasting impression, reinforcing my trust and confidence in their brand. In essence, my experience with Ann Summers transcends the initial setback, underscoring their resilience, empathy, and unwavering commitment to customer care. This encounter, though challenging, showcased the brand's resilience and dedication to fostering meaningful customer relationships, leaving me not just satisfied but truly appreciative of their exceptional service.
C Christopher Dales
73 days ago

Forever Grateful for Izzy’s Compassion and Professionalism at Peterborough Store

My recent visit to the Peterborough store of annsummers.com left me more than impressed, thanks to the exceptional service provided by Izzy. Despite my initial hesitation as a 65-year-old gentleman seeking intimate products for my wife, Izzy's professionalism, maturity, and compassionate demeanor instantly put me at ease. Izzy's non-judgmental attitude and genuine willingness to assist me in selecting the perfect Dildo and butt plug for my wife truly touched my heart. Her knowledge and expertise in the products available made the experience seamless and comfortable. I left the store feeling confident in my choices and grateful for Izzy's understanding and support. I cannot thank Izzy enough for her outstanding customer service and respectful approach. Her dedication to ensuring every customer feels valued and comfortable is truly commendable. I highly recommend the Peterborough store, with staff like Izzy, for anyone seeking a personalized and friendly shopping experience. Kudos to Izzy and the entire team at Peterborough's annsummers.com store – you've earned a customer for life in me.
C Christopher Dales
73 days ago

An Unforgettable Experience at Ann Summers: A Heartfelt Tribute to Izzy

Let me share my recent visit to the Ann Summers store in Peterborough, where I had the pleasure of being assisted by the exceptional Izzy. Despite my initial apprehension as a 65-year-old gentleman seeking to purchase intimate items for my wife, Izzy's professionalism and grace immediately put me at ease. I was truly impressed by Izzy's maturity and knowledge, which transcended her young age. She skillfully guided me through the selection process, ensuring that I found the perfect Dildo and butt plug for my wife. Her non-judgmental approach and genuine desire to help left a lasting impression on me. I am immensely grateful for Izzy's assistance and the exceptional service provided by the staff at Ann Summers, particularly Izzy with the ID No. IB060. Thank you, Izzy, for making my shopping experience comfortable and memorable. You are a true asset to the team, and I will definitely be returning for your expert guidance in the future.
J Jessica H
73 days ago

Redefining Customer Service Excellence: My Experience with Annsummers.com

As a loyal customer of Ann Summers, I was disheartened when I encountered a hiccup in their refund process. I had purchased bras that were still in their original packaging, with all labels intact, only to be denied a refund on the grounds of alleged wear and tear. Disappointed by the initial response from customer service, which echoed the claim without substantial evidence, I felt a level of frustration that I had not encountered before with the brand. However, as someone who values fairness and transparency, I refused to let this issue slide. I turned to Trading Standards and utilized Resolver to contest this unjust denial. The experience was a testament to the power of consumer rights and the importance of holding companies accountable for their actions. Throughout this process, I found unwavering support and guidance, which ultimately led to a satisfactory resolution. In the end, Ann Summers rose to the occasion and provided a resolution that reinforced my trust in their commitment to customer satisfaction. Despite the initial setback, the proactive steps taken by the brand to address my concerns were commendable. I appreciated the thorough investigation and the eventual acknowledgment of their oversight. This experience, though challenging, allowed me to witness the value of perseverance and the effectiveness of seeking recourse through appropriate channels. It is a reminder that in a world where customer service can sometimes falter, there are mechanisms in place to ensure that justice prevails. I am grateful for the support received from Trading Standards and Resolver, as well as the ultimate cooperation from Ann Summers. This ordeal has not only strengthened my confidence in the brand but has also emphasized the significance of consumer advocacy. It is a testament to the power of speaking up and seeking resolution, and I am thankful for the outcome. In conclusion, my journey with Ann Summers, though tumultuous at times, has reaffirmed my belief in the importance of fair treatment and the reassurance that companies can rectify their missteps. This experience has solidified my loyalty to Ann Summers, and I am encouraged by their commitment to upholding customer satisfaction.
J Jessica H
73 days ago

Unparalleled Support and Resolution!

After a disappointing experience with a different retailer, I turned to annsummers.com for a more positive outcome. However, I encountered a similar issue when seeking a refund for untouched items. Despite my frustration, their customer service team went above and beyond to address my concerns. They patiently listened to my side of the story and evaluated the situation thoroughly. Through their unwavering support and dedication, the misunderstanding was swiftly resolved, restoring my faith in their brand. I am grateful for their exceptional assistance and commitment to customer satisfaction. It's rare to find such professionalism and care in today's fast-paced world. Thank you, annsummers.com, for turning a challenging situation into a testament of your outstanding service!
J Jay Billionaire
74 days ago

Unleashing Confidence and Elegance: A Review of Ann Summers’ Tasha Crotchless Collection

As a loyal customer of annsummers.com, I couldn't resist sharing my exhilarating experience with the Tasha crotchless and leather collection. The moment I slipped into the exquisite ensemble, I was enveloped in a newfound sense of confidence and allure. The luxurious leather not only felt sumptuous against my skin but also exuded a timeless elegance that left me feeling utterly empowered. What truly sets Ann Summers apart is their ability to seamlessly merge sophistication with seduction, and the Tasha collection is a testament to that. From the intricate details to the impeccable craftsmanship, every element of the ensemble felt meticulously curated to celebrate femininity in all its glory. Visiting the store at Thames Greenhithe only heightened my admiration for Ann Summers' dedication to providing an inclusive and welcoming shopping environment. The staff's knowledge and enthusiasm made the entire experience even more delightful, reaffirming why Ann Summers remains unparalleled in its domain. In conclusion, my journey with Ann Summers' Tasha crotchless collection transcended mere lingerie - it allowed me to embrace my sensuality with unapologetic confidence. Whether you're looking to ignite the flames of passion or simply revel in your own allure, this collection is an absolute must-have. Thank you, Ann Summers, for continually redefining sensuality and sophistication.
J Jay Billionaire
74 days ago

An Unforgettable Experience at Annsummers.com: Tasha Crotchless Delivered Excellence

I had the most amazing experience shopping at Annsummers.com, and I can't wait to share it with everyone. The Tasha crotchless and leather items I purchased were not only incredibly comfortable but also made me feel confident and empowered. The quality of the products surpassed my expectations, and the attention to detail in design was truly impressive. The store at Thames Greenhithe provided a welcoming and inclusive atmosphere that made the entire shopping experience even more enjoyable. From the moment I stepped into the store, I was greeted with friendly and knowledgeable staff who were more than willing to assist me in finding the perfect items. The range of options available was extensive, and I was able to find exactly what I was looking for without any hassle. What impressed me the most was the way the Tasha crotchless and leather items not only felt amazing but also looked stunning. It's rare to find products that tick all the boxes, and I'm thrilled to have found them at Annsummers.com. I can confidently say that this store has become my go-to for all things intimate and empowering. Overall, my experience at Annsummers.com was nothing short of exceptional. The Tasha crotchless and leather items exceeded my expectations, and I will definitely be returning for more. I highly recommend this store to anyone looking for high-quality, stylish, and empowering intimate apparel. Thank you, Annsummers.com, for delivering excellence in every aspect of my shopping experience!

Introduction:

Ann Summers is a well-established British retailer that specializes in lingerie, sex toys, and erotic accessories. Launched in 1972, the company has grown to become a favorite destination for people looking for intimate adult products. With over 140 high street stores across the United Kingdom, Ann Summers also operates an online store that offers a wide range of adult products.

Pros and Cons:

Pros:
  • Wide range of products for both men and women.
  • Discreet and confidential shopping experience.
  • Excellent customer service and support.
  • User-friendly website with easy navigation.
  • Frequent promotions and discounts.
Cons:
  • Products can be expensive.
  • No free shipping option available.
  • Restricted shipping to some countries.
  • Some products may not be suitable for everyone.

User Experience:

Ann Summers website is user-friendly and easy to navigate. Users can quickly search for products using the search bar or browse through different categories. The website is designed to provide a discreet and confidential shopping experience. Users can also access helpful guides and articles on sexual wellness and other related topics.

Pricing and Value for Money:

Ann Summers products are generally priced higher than similar products offered by other retailers. However, the company offers frequent promotions and discounts that can make their products more affordable. Overall, the prices are justified by the quality of the products and the level of customer service provided.

Alternatives:

Some of the top alternatives to Ann Summers include Lovehoney, Bondara, and Lelo. Lovehoney and Bondara are known for offering a wide range of affordable products, while Lelo is known for its high-end luxury products.

Customer Service:

Ann Summers provides excellent customer service and support. Customers can contact the company via email or phone for assistance. The company also offers a live chat feature on its website for quick and easy inquiries. The customer service team is knowledgeable and helpful, making it easy for customers to get the assistance they need.

Product Quality and Selection:

Ann Summers offers a wide range of adult products for both men and women. The products are of high quality and made from premium materials. The selection includes sex toys, lingerie, bondage gear, lubricants, and more. The company is also known for introducing new and innovative products regularly.

Website Usability:

The Ann Summers website is designed to be easy to use and navigate. The layout is clean, and the search function is efficient. Customers can easily browse through different categories or use the search bar to find specific products. The website is also optimized for mobile devices, making it easy for customers to shop on the go.

Returns and Exchanges:

Ann Summers offers a 28-day returns policy for all products ordered online. The products must be returned in their original packaging and must not have been used. The company also offers an exchange policy for products that do not meet the customer's expectations.

Promotions and Discounts:

Ann Summers offers frequent promotions and discounts through its website and email newsletters. Customers can save up to 50% on selected products during these promotions. The company also offers a loyalty program that rewards customers with exclusive offers and discounts.

Reputation:

Ann Summers has a reputation for providing high-quality products and excellent customer service. The company is known for being discreet and confidential in its approach to adult products. The company has won various awards over the years, including the best adult retailer award at the ETO Awards.

Payment Options:

Ann Summers offers a range of payment options, including credit and debit cards, PayPal, and Klarna. Klarna is a buy-now-pay-later service that allows customers to spread the cost of their purchases over several months.

Loyalty Programs:

Ann Summers offers a loyalty program called the Pleasure Points scheme. Customers earn points on every purchase they make, which can be redeemed for exclusive offers and discounts in the future.

Customer Reviews:

Ann Summers has a high rating on Trustpilot, with an average rating of 4.5 stars out of 5. Customers rave about the quality of products and excellent customer service.

Community Involvement:

Ann Summers is involved in various local and national charities and events. The company has raised over 5 million pounds for charities, including Breast Cancer Now.

Shipping and Costs:

Ann Summers offers standard delivery for 3.95 pounds within three to five working days. Next-day delivery is available for 5.95 pounds. Free standard delivery is available on orders over 35 pounds. The company ships to select countries worldwide, with delivery times and costs varying by location.