Review Description: I paid my AT card off they charged me $3.31 interest after I had paid card off. They are charging me late fees for the $3.31 and now show on my credit report that I am delinquent $63.00. They are thieves trying to charge you after I paid account off. They received all the money that I owed them. They need to remove this from my credit report!!! SMH!!!!

Review Description: Ordered on line and need to pay for returns. It is very inconvenience. I need to pay for shipping for stuff delivered and pay again for stuff not as expected. Will not order on line any more and it is hard to find store. I think I will say bye to Ann Taylor.

Review Description: Ann Taylor’s quality of clothing varies based on where it was produced. Upon looking at the tag on my clothing ;I’ve noticed if the garment was made in Indonesia it doesn’t have loose buttons or hanging threads. I can’t say the same for garments produced in the Philippines. I mainly purchase my business suits from Ann’s and I would highly recommend they reconsider their packaging and provide garment bags for suits. The packaging is horrible and cheap; especially considering I am paying $200 for a suit jacket.

Review Description: If I could give zero stars I would. Heed the warning of other reviewers. Ordered two full-priced suits and only received half of a navy and half of a black. Items are still in stock but apparently never shipped. There is no Tracking #. The only help Customer Service gave is they can do a complete investigation. In the meantime, I have no suits for an important interview. I won't trust my business to them again.

Review Description: I would give them zero if I could I returned two items I purchased online and they never gave me my refund even though I have the tracking info that shows it was returned to them. Customer service keeps telling me to wait for an email. It's been months! And they never sent me the clothes back either. Don't buy from online if you want this to happen to you.

Review Description: I have been a long time customer of Ann Taylor. I recently purchased some clothes from them online and was really disappointed to learn that they charge you to return items. In this day and age during covid you would think that a store would want to encourage not discourage online purchases. What a rip off. I anticipate that this does not bode well for their companies future. I will never order anything from them online again.

Review Description: I placed an order on December 2nd that was shipped in 3 separate packages. One of the packages has not moved since December 9th. They keep telling me it's "on it's way" when it is clearly not. I've contacted customer service FIVE TIMES for a refund and keep getting the run around. Terrible and very disappointing for a company I used to love. No more.

Review Description: Ordered 4 items Dec. 9, 2020. Rec. 3 of them on Dec. 23 while the last item kept saying "processing" Contacted cust. service on 12-28 to inquire. That chat was disconnected after a half hour of nothing. 2nd call responded with a statement about asking the company to look into it??? Then Jan 4 got email that said to expect it 1-9 However the Post office tracking # shows the item has not been received by them. cust. service is one of the worst i have ever dealt with.

Review Description: Ann Taylor you have lost my package, you have lied to me saying it's delayed but you don't where is it. You keep telling to check the tracking on USPS which on 12/1 says they are waiting for the package and no further information. Your own website says it should have been delivered 12/9. On 12/10, your CS dept said 12/10. Today your CS department says wait til 12/15 for an order that was placed 11/26. An order you have no idea where it is by your own admission. And now you refuse to issue a refund for a lost package. I expected better from AT.

Review Description: Beware when you place an online order. My order was placed on 11/16 and never shipped. It has been nearly a month with probably 2 hour of effort on my part to get it resolved. As of today no one will tell me when my order should arrive and they refuse to refund my money. BAD BUSINESS Ann Taylor!! You went from one of my favorite on line stores to one that is completely off my list!