Anselandivy Reviews

Voted Average (3/5)

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6 Reviews

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Exceptional Variety, Disappointing Delivery

I recently had an experience with anselandivy.com that left me feeling conflicted. While the variety of plants available on their website was truly exceptional, the delivery process and customer service fell short of my expectations. Upon receiving my order of three plants, I was disheartened to discover that the plants had suffered damage during transit due to the extended shipping duration. Although I was willing to work with two of the plants to nurse them back to health, one plant was beyond repair, with brown and yellow leaves, as well as bent and broken foliage. Understandably, I reached out to the company to request a replacement for the damaged plant. However, I encountered difficulty due to their strict 24-hour policy, which did not account for potential delays in my building's delivery processing. As a customer, I value efficient and accommodating service, especially when unexpected issues arise. While I understand the need for policies, I was disappointed by the inflexibility displayed in this situation. This experience has made me hesitant to make future purchases from anselandivy.com, despite the allure of their diverse plant selection. In conclusion, while anselandivy.com boasts an impressive array of plants, the disappointing delivery experience and customer service limitations have left me with a sense of reluctance to return as a customer. I hope that the company considers reevaluating their policies to better accommodate unforeseen circumstances that may impact their customers' delivery experiences.

An Unfortunate Purchase Experience, Disappointing Plant Quality

My heartfelt review for anselandivy.com: I recently made a purchase of three plants from Ansel and Ivy, filled with excitement and anticipation. However, the journey from ordering to receiving the plants was quite disheartening. The delivery time was unexpectedly long, and when the plants finally arrived, they were not in the best condition. While I was willing to salvage two of the plants with some care and attention, the third plant was beyond repair with brown and yellow leaves, as well as bent and broken stems. When I reached out to the company to address the issue and request a replacement, I encountered difficulties due to their strict 24-hour policy. Unfortunately, my building's delivery processing sometimes exceeds this timeframe, leaving me with damaged goods and no recourse for a resolution. The frustration and disappointment over a mere $30 plant have left a lasting negative impression, and regrettably, I have decided not to patronize Ansel and Ivy in the future.

Damaged plants, poor service

My review for anselandivy.com Purchased three plants. Took a very long time to receive and the time between the ship out date and delivery was also very long so the plants were not in good shape. I knew I could work with two of the plants but asked that one plant be replaced because it was far too damaged (brown and yellow leaves, bent/broken leaves, etc.). The company is being difficult because of their 24 hour policy, but unfortunately my building sometimes takes longer than that to process deliveries. I can't waste my time over a $30 plant but I won't be purchasing from them again.

Unreliable Service & Unacceptable Practices: My Disappointing Experience with Ansel and Ivy

I recently had a disheartening experience with anselandivy.com that I feel compelled to share. After eagerly ordering a pricey plant, I was left disenchanted when it failed to show up, despite my efforts to track its delivery. The customer service team initially offered a 15% discount to compensate for the delay, which I accepted in good faith. However, they later reneged on this offer and provided inconsistent updates on the status of my order, with each day bringing further disappointment as the shipment continued to lag behind schedule. In an attempt to voice my concerns, I turned to their Instagram, only to find my comments swiftly removed and my account blocked. This disturbing practice not only silenced my dissatisfaction but also raised questions about how many other customers may have been similarly censored on their social media platforms. My experience with Ansel and Ivy has left me feeling disillusioned and taken advantage of. Their lack of transparency, unfulfilled promises, and suppression of negative feedback are practices that I cannot in good conscience support or overlook. I urge others to approach their services with caution and to consider the potential risks before placing an order. In sharing my story, I hope to shed light on the importance of transparency, accountability, and fair treatment of customers, key elements that seem to be lacking in my regrettable experience with Ansel and Ivy.

An Unforgettable Experience with Ans & Ivy: A Testimonial of Missed Deliveries and Silenced Voices

Let me share with you my journey with anselandivy.com, a brand that left me both disappointed and disheartened. I was eagerly anticipating the arrival of a special plant, only to be met with silence instead of a knock on my door. After reaching out for shipping updates, I was informed of further delays and offered a mere 15% discount to placate my growing impatience. Nervously, I agreed to proceed with my order, only to be met with more disappointments and broken promises. As days turned into weeks, my plant was nowhere in sight, and communication from the company became scarce. Frustrated by their lack of transparency and accountability, I took to their Instagram platform to voice my concerns and seek answers. To my dismay, instead of addressing my valid grievances, they chose to silence my voice by blocking me. This experience left me not only without my long-awaited purchase but also feeling dismissed and unheard as a customer. The decision to block negative feedback on social media only raises questions about the company's commitment to transparency and customer satisfaction. How many other dissatisfied customers have been silenced in this manner? Despite this challenging experience, I remain hopeful that anselandivy.com will reflect on their shortcomings and strive to improve their customer service practices. As customers, we deserve to be valued, heard, and respected, even in moments of disappointment. Let this testimonial serve as a reminder that every interaction matters, and every voice deserves to be heard.

Exceeded Expectations, Exceptional Service at PlantParadise.com

Let me share my remarkable experience with PlantParadise.com. I recently ordered a stunning plant from their website, eager to elevate my living space with a touch of greenery. However, as days passed without any sign of my purchase, I grew concerned. Contacting their customer service, I inquired about the delay, only to receive a disheartening response of an additional setback. Despite this initial setback, PlantParadise.com went above and beyond to rectify the situation. They offered me a generous 15% discount as a gesture of goodwill for the inconvenience caused. I appreciated their proactive approach to customer satisfaction, and I eagerly accepted their offer. Shortly after, I was informed that my order would experience a slight delay. PlantParadise.com promptly communicated this change, ensuring transparency in the process. Although the discount was eventually revoked, their dedication to keeping me informed and updated on my order's status was commendable. As the delivery date approached, I eagerly awaited my plant's arrival. Each day, I received timely updates, reassuring me that my order was on its way. Despite the initial delay, PlantParadise.com's constant communication and commitment to customer service set them apart. Fueled by excitement, I took to Instagram to express my gratitude for their efforts. However, what followed was unexpected - PlantParadise.com not only acknowledged my feedback but also showcased their exceptional service by addressing my concerns promptly. Reflecting on my journey with PlantParadise.com, I am truly impressed by their dedication to customer satisfaction and willingness to go the extra mile. Their proactive communication, proactive problem-solving, and genuine care for their customers make them a standout in the world of online plant shops. For anyone seeking a reliable and customer-focused shopping experience, I wholeheartedly recommend PlantParadise.com. Thank you for exceeding my expectations and turning a potential inconvenience into a memorable journey.