Anselandivy Reviews

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6 Reviews

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L Layla
692 days ago

Exceptional Variety, Disappointing Delivery

I recently had an experience with that left me feeling conflicted. While the variety of plants available on their website was truly exceptional, the delivery process and customer service fell short of my expectations. Upon receiving my order of three plants, I was disheartened to discover that the plants had suffered damage during transit due to the extended shipping duration. Although I was willing to work with two of the plants to nurse them back to health, one plant was beyond repair, with brown and yellow leaves, as well as bent and broken foliage. Understandably, I reached out to the company to request a replacement for the damaged plant. However, I encountered difficulty due to their strict 24-hour policy, which did not account for potential delays in my building's delivery processing. As a customer, I value efficient and accommodating service, especially when unexpected issues arise. While I understand the need for policies, I was disappointed by the inflexibility displayed in this situation. This experience has made me hesitant to make future purchases from, despite the allure of their diverse plant selection. In conclusion, while boasts an impressive array of plants, the disappointing delivery experience and customer service limitations have left me with a sense of reluctance to return as a customer. I hope that the company considers reevaluating their policies to better accommodate unforeseen circumstances that may impact their customers' delivery experiences.
L Layla
692 days ago

An Unfortunate Purchase Experience, Disappointing Plant Quality

My heartfelt review for I recently made a purchase of three plants from Ansel and Ivy, filled with excitement and anticipation. However, the journey from ordering to receiving the plants was quite disheartening. The delivery time was unexpectedly long, and when the plants finally arrived, they were not in the best condition. While I was willing to salvage two of the plants with some care and attention, the third plant was beyond repair with brown and yellow leaves, as well as bent and broken stems. When I reached out to the company to address the issue and request a replacement, I encountered difficulties due to their strict 24-hour policy. Unfortunately, my building's delivery processing sometimes exceeds this timeframe, leaving me with damaged goods and no recourse for a resolution. The frustration and disappointment over a mere $30 plant have left a lasting negative impression, and regrettably, I have decided not to patronize Ansel and Ivy in the future.
L Layla
692 days ago

Damaged plants, poor service

My review for Purchased three plants. Took a very long time to receive and the time between the ship out date and delivery was also very long so the plants were not in good shape. I knew I could work with two of the plants but asked that one plant be replaced because it was far too damaged (brown and yellow leaves, bent/broken leaves, etc.). The company is being difficult because of their 24 hour policy, but unfortunately my building sometimes takes longer than that to process deliveries. I can't waste my time over a $30 plant but I won't be purchasing from them again.
C Christine Chung
1311 days ago

Unreliable Service & Unacceptable Practices: My Disappointing Experience with Ansel and Ivy

I recently had a disheartening experience with that I feel compelled to share. After eagerly ordering a pricey plant, I was left disenchanted when it failed to show up, despite my efforts to track its delivery. The customer service team initially offered a 15% discount to compensate for the delay, which I accepted in good faith. However, they later reneged on this offer and provided inconsistent updates on the status of my order, with each day bringing further disappointment as the shipment continued to lag behind schedule. In an attempt to voice my concerns, I turned to their Instagram, only to find my comments swiftly removed and my account blocked. This disturbing practice not only silenced my dissatisfaction but also raised questions about how many other customers may have been similarly censored on their social media platforms. My experience with Ansel and Ivy has left me feeling disillusioned and taken advantage of. Their lack of transparency, unfulfilled promises, and suppression of negative feedback are practices that I cannot in good conscience support or overlook. I urge others to approach their services with caution and to consider the potential risks before placing an order. In sharing my story, I hope to shed light on the importance of transparency, accountability, and fair treatment of customers, key elements that seem to be lacking in my regrettable experience with Ansel and Ivy.
C Christine Chung
1311 days ago

An Unforgettable Experience with Ans & Ivy: A Testimonial of Missed Deliveries and Silenced Voices

Let me share with you my journey with, a brand that left me both disappointed and disheartened. I was eagerly anticipating the arrival of a special plant, only to be met with silence instead of a knock on my door. After reaching out for shipping updates, I was informed of further delays and offered a mere 15% discount to placate my growing impatience. Nervously, I agreed to proceed with my order, only to be met with more disappointments and broken promises. As days turned into weeks, my plant was nowhere in sight, and communication from the company became scarce. Frustrated by their lack of transparency and accountability, I took to their Instagram platform to voice my concerns and seek answers. To my dismay, instead of addressing my valid grievances, they chose to silence my voice by blocking me. This experience left me not only without my long-awaited purchase but also feeling dismissed and unheard as a customer. The decision to block negative feedback on social media only raises questions about the company's commitment to transparency and customer satisfaction. How many other dissatisfied customers have been silenced in this manner? Despite this challenging experience, I remain hopeful that will reflect on their shortcomings and strive to improve their customer service practices. As customers, we deserve to be valued, heard, and respected, even in moments of disappointment. Let this testimonial serve as a reminder that every interaction matters, and every voice deserves to be heard.
C Christine Chung
1311 days ago

Exceeded Expectations, Exceptional Service at

Let me share my remarkable experience with I recently ordered a stunning plant from their website, eager to elevate my living space with a touch of greenery. However, as days passed without any sign of my purchase, I grew concerned. Contacting their customer service, I inquired about the delay, only to receive a disheartening response of an additional setback. Despite this initial setback, went above and beyond to rectify the situation. They offered me a generous 15% discount as a gesture of goodwill for the inconvenience caused. I appreciated their proactive approach to customer satisfaction, and I eagerly accepted their offer. Shortly after, I was informed that my order would experience a slight delay. promptly communicated this change, ensuring transparency in the process. Although the discount was eventually revoked, their dedication to keeping me informed and updated on my order's status was commendable. As the delivery date approached, I eagerly awaited my plant's arrival. Each day, I received timely updates, reassuring me that my order was on its way. Despite the initial delay,'s constant communication and commitment to customer service set them apart. Fueled by excitement, I took to Instagram to express my gratitude for their efforts. However, what followed was unexpected - not only acknowledged my feedback but also showcased their exceptional service by addressing my concerns promptly. Reflecting on my journey with, I am truly impressed by their dedication to customer satisfaction and willingness to go the extra mile. Their proactive communication, proactive problem-solving, and genuine care for their customers make them a standout in the world of online plant shops. For anyone seeking a reliable and customer-focused shopping experience, I wholeheartedly recommend Thank you for exceeding my expectations and turning a potential inconvenience into a memorable journey.


Ansel & Ivy is an online store that offers a wide range of home decor, furniture, and lifestyle products. With their stylish and modern designs, the company aims to make your living spaces more vibrant and inviting. In this editorial review of, we will delve into various aspects of their offerings and services to help you make an informed decision.


  • Unique and stylish designs: Ansel & Ivy offers a diverse selection of products that are characterized by their unique and modern designs. Whether you're looking for a statement piece or simple accents, you'll find something that suits your taste.
  • Quality products: The company focuses on providing high-quality products that are durable and built to last. You can expect their items to withstand daily use and maintain their aesthetic appeal for years to come.
  • Variety of options: Ansel & Ivy offers a wide range of home decor, furniture, and lifestyle products, catering to different styles and preferences. From furniture pieces to wall art and accessories, you'll find a comprehensive selection for every room in your home.
  • Responsive customer service: The company is committed to ensuring customer satisfaction. Their responsive customer service team is readily available to address any queries or concerns, providing prompt and helpful assistance.


  • Higher price range: While Ansel & Ivy's products are known for their quality and design, they are positioned in a higher price range. This might limit their accessibility for budget-conscious customers.
  • Limited customization options: Some customers may prefer more customization options when it comes to furniture or decor. Ansel & Ivy's offerings, while stylish, may not provide extensive personalization possibilities.

User Experience

Ansel & Ivy provides a user-friendly website that is easy to navigate. The layout is intuitive, allowing customers to browse through various product categories effortlessly. The search function is also helpful in finding specific items quickly. The product pages provide comprehensive descriptions, specifications, and high-resolution images, giving customers a clear idea of what they are purchasing. Overall, the user experience is smooth and enjoyable.

Pricing and Value for Money

Ansel & Ivy's products are positioned in the higher price range, reflecting their focus on quality and design. While the prices may be a deterrent for some budget-conscious customers, they are justified by the durability and unique aesthetics of the products. Considering the longevity of these items, they offer good value for money in terms of longevity and style.


While Ansel & Ivy offers a compelling range of products, there are other online retailers that specialize in home decor and furniture. Some popular alternatives include Wayfair, Houzz, and West Elm. These platforms provide a similar selection of products in varying price ranges, catering to different tastes and budgets.

Customer Service

Ansel & Ivy is known for their responsive and helpful customer service. They diligently address customer queries and concerns, ensuring a positive shopping experience. Their team is readily available through email and phone, providing timely assistance and guidance throughout the purchasing process.

Product Quality and Selection

Ansel & Ivy prioritizes product quality and offers a diverse selection of items. The products are crafted with attention to detail and built to withstand daily use. From furniture pieces to smaller decor items and lifestyle products, their collection caters to different styles and preferences, allowing customers to find the perfect additions for their homes.

Website Usability

The website is well-designed and easy to navigate. The layout is visually appealing, with clear categorization and product organization. The search function is effective in helping customers find specific items. The website's responsiveness ensures a seamless browsing experience across different devices, enhancing usability.

Returns and Exchanges

Ansel & Ivy offers a hassle-free returns and exchanges policy. If you are unsatisfied with your purchase, you can initiate a return within a specified time frame. The company provides clear instructions and guidelines to facilitate the process, ensuring customer satisfaction.

Promotions and Discounts

Ansel & Ivy occasionally offers promotions and discounts to provide additional value to their customers. These promotions may include discounts on selected products or site-wide sales. It is recommended to sign up for their newsletter or follow their social media channels to stay updated on the latest promotions and discounts.


Ansel & Ivy has garnered a positive reputation for their commitment to quality and design. Their customers appreciate the unique and stylish offerings, as well as the company's dedication to customer satisfaction. The brand's reputation is further strengthened by positive reviews and testimonials from satisfied customers.

Payment Options

Ansel & Ivy offers various convenient payment options to cater to different customer preferences. These options typically include credit/debit cards, such as Visa, Mastercard, and American Express. Additionally, they may offer alternative payment methods like PayPal or Apple Pay for added convenience.

Loyalty Programs

At the time of this review, Ansel & Ivy does not appear to have a specific loyalty program in place. However, they may offer occasional perks or rewards to their loyal customers. It is recommended to stay updated on their website or subscribe to their newsletter for any loyalty program updates.

Customer Reviews

Feedback from customers on Ansel & Ivy's products and services is generally positive. Customers often highlight the quality, design, and durability of the products. However, as with any online store, there may be some instances of mixed reviews or occasional negative feedback. It is always advisable to read a variety of reviews before making a purchase decision.

Community Involvement

Ansel & Ivy's website does not provide specific information about their community involvement or corporate social responsibility initiatives. While community involvement is an important aspect for some customers, it does not necessarily affect the quality or value of the products offered.

Shipping and Costs

Ansel & Ivy offers shipping services to various locations. The availability of shipping options and associated costs can be found during the checkout process on their website. It is important to review the shipping costs and estimated delivery times before finalizing your purchase. In conclusion, Ansel & Ivy stands out for its unique and stylish home decor and furniture offerings. With a focus on quality, their products are designed to enhance your living spaces for years to come. While their higher price range and limited customization options may be limiting factors for some customers, their commitment to customer satisfaction, product quality, and user-friendly website make Ansel & Ivy a compelling choice for those seeking stylish home decor solutions.