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4% users rated Poor
7% users rated Average
6% users rated Very Good
51% users rated Excellent
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Haley
Transformed my living space with their exquisite products!
After redecorating my living room, I was on the hunt for a luxurious rug to tie the whole look together. I stumbled upon anthropologie.com and fell in love with their unique collections. Excitedly, I ordered three items, including a beautiful rug that instantly caught my eye. While the other items arrived promptly, I encountered a slight hiccup with the rug as it was on backorder. Despite the initial delay, I eagerly awaited its arrival, only to receive unexpected news from Royal Mail about an address mishap. This unexpected setback led to the rug being out of stock by the time the issue was resolved. Frustrated by the turn of events, I reached out to their customer service team for assistance. I must admit, the journey with their customer service was a bit bumpy at first. However, after a couple of weeks of back-and-forth communication, they swiftly resolved the situation by processing a refund for the unavailable rug. Although there were some challenges along the way, I appreciate the effort put in by the team to address my concerns. In particular, I'd like to commend the patience and professionalism of Thanniru, Nathaline, and Jezreel for their dedicated support throughout this process. Their commitment to resolving my issue showcased a true dedication to customer satisfaction. Ultimately, despite the initial hurdles, I am thrilled with the pieces I did receive from anthropologie.com. The quality and design of their products truly transformed my living space into a cozy and stylish oasis. I look forward to exploring more of their collections in the future! K
Kunde
Unveiling My Anthro Experience: A Honest Review
Embarking on my virtual shopping journey at anthropologie.com was a delightful experience. As I eagerly awaited the arrival of my ordered items, anticipation filled the air. Upon unboxing, I was met with a wave of satisfaction as I unpacked each piece. The majority of the items closely mirrored their online descriptions, aligning perfectly with my expectations. However, amidst the sea of accurately portrayed products, there was one outlier—the bath mat. While its quality and design were top-notch, the color veered slightly from what was showcased on the website. The shade was darker in reality, yet it paradoxically added a unique charm to my bathroom, seamlessly blending in with the decor. Anthropologie's attention to detail and commitment to delivering high-quality products shone through, making my overall shopping experience truly delightful. Despite the minor color discrepancy, the bath mat found its place in my home, effortlessly elevating the ambiance of my personal sanctuary. Thank you, Anthropologie, for not only meeting but exceeding my expectations. Your commitment to excellence is truly commendable, and I look forward to embarking on future shopping endeavors with you. R
Riri
Exquisite Style and Eco-Friendly Fabrics
In a sea of online retailers, Anthropologie stands out as a true gem. Their quick order turnaround never fails to impress, ensuring that I receive my purchases promptly. While the price point may lean towards the higher end, the exquisite quality of their clothing makes every penny worth it. What truly sets Anthropologie apart is their commitment to offering a wide range of clothing made from natural fibers. As someone who values sustainability, this aspect of their brand resonates deeply with me. The luxurious feel of cotton, linen, and other natural fabrics not only elevates the wearing experience but also contributes to a more eco-conscious wardrobe. Beyond their product offerings, the staff at Anthropologie stores embodies the brand's essence perfectly. Every interaction with them exudes warmth and friendliness, creating a shopping experience that feels personal and inviting. Anthropologie doesn't just sell clothes; they offer a lifestyle rooted in elegance, quality, and sustainability. For anyone seeking both style and substance in their wardrobe, Anthropologie is the ultimate destination. M
Mrs
Unmatched Quality: A Customer’s Journey with Anthropologie
From the moment I stumbled upon anthropologie.com, I knew I had discovered something special. Their products truly reflect a level of quality that is unrivaled in the market. Each item exudes craftsmanship and attention to detail, making every purchase a delight. Recently, I had a rare instance where I had to process a return. To my surprise and satisfaction, the whole process was dealt with swiftly and efficiently. The customer service team at Anthropologie showed genuine care and promptly issued a refund without any hassle. It's these moments that truly exemplify a great company. Anthropologie has not only won me over as a customer but has also set a new benchmark for excellence in my shopping experience. I cannot recommend them enough to anyone seeking products that not only meet but exceed expectations in every aspect. M
Mrs Claire Flowers
Going the Extra Miles for Customer Satisfaction
As a loyal customer of anthropologie.com, I recently purchased a blouse from the Kingston store. Unfortunately, upon reaching home in Lewes, Sussex, I discovered a missing button on the sleeve. Concerned, I called the Kingston store, only to be told that I couldn't return the item by post and had to visit a store personally. This was quite inconvenient, especially considering the distance - a 52-mile round trip taking around 51 minutes each way to the Tunbridge Wells store, which was my nearest option. Despite the initial disappointment and hassle, I can't help but appreciate the dedication and commitment of the staff at the Tunbridge Wells store. Upon explaining my situation, they promptly processed a refund for the faulty blouse, allowing me to reorder the same item online for my upcoming function. Their understanding and willingness to go the extra miles truly turned the situation around. While the faulty item incident was frustrating, the exceptional customer service exhibited at the Tunbridge Wells store deserves utmost praise. Thank you for valuing customer satisfaction and ensuring a seamless resolution. M
Maria
Exemplary Service, Exquisite Products: A Testimonial For Anthropologie
Stepping into the world of Anthropologie is nothing short of magical. From the moment I unwrapped my long-awaited back-ordered cardigan, I was spellbound by the impeccable quality that exuded elegance and style. The array of unique, one-of-a-kind pieces available on the website is a testament to the brand's commitment to offering something special that sets them apart from the rest. As I explore their homeware section, I find myself enchanted by the beauty and artistry of their tile collection. Each piece tells a story and brings a touch of sophistication to my home. Despite the minor disappointment of free shipping over €75 no longer being available, the swift delivery to Ireland ensures that my treasures arrive promptly, ready to adorn my space. What truly sets Anthropologie apart is their customer service. The team goes above and beyond, embodying the essence of stellar service. The online web chat feature is a lifesaver, effortlessly addressing any queries or concerns with utmost dedication. Their commitment to excellence shines through, as they not only resolve issues promptly but also ensure that every customer leaves with a smile. In a world where customer service can make or break a shopping experience, Anthropologie stands out as a beacon of excellence. For those seeking not just products, but a journey of unparalleled beauty and service, Anthropologie is a destination worth exploring. A heartfelt recommendation from a delighted customer - thank you for making every purchase a delightful experience! M
Melanie Hughes
Anthropologie: A Customer’s Heartbreak and Frustration
My experience with Anthropologie has been nothing short of a nightmare. After eagerly awaiting my back-ordered curtains, I was shocked to find out that they had charged my bank account twice without any prior notice or explanation. The total of £848 disappearing from my account left me in a state of panic. Efforts to reach out to their customer service team have been met with nothing but automated responses that fail to address my concerns. Despite sending numerous emails and direct messages, I have been unable to establish any meaningful communication with a real person who can help rectify the situation. Anthropologie's lack of accountability and transparency is truly disheartening. The fact that they have left me feeling ghosted and ignored speaks volumes about their customer service standards. I find myself questioning the integrity of a company that treats its customers in such a callous manner. As I anxiously await the return of my hard-earned £424, I am left with no choice but to consider legal action if Anthropologie fails to address this issue promptly. It's a shame that what was meant to be a simple transaction has turned into a frustrating ordeal. Buyer beware – proceed with caution when dealing with Anthropologie. N
Natalia Doran
Anthropologie: Where Fashion and Furry Friends Collide!
As a proud pet parent, finding a store that not only offers a beautiful selection of clothes but also welcomes my furry companion is a rare gem. Anthropologie exceeded all my expectations with its charming atmosphere and fantastic clothing choices, including a thoughtful range of vegan options. But what truly set this experience apart was their open-door policy for well-behaved dogs! Walking into Anthropologie with my four-legged friend was a breath of fresh air. The friendly staff greeted us warmly, instantly making us feel at home. As I browsed through racks of stylish garments, my pup happily trotted beside me, enjoying the attention from other shoppers and the occasional treat from the staff. The ability to shop for trendy outfits while sharing this experience with my beloved pet added an extra layer of joy and comfort to my retail therapy session. Anthropologie not only values fashion and quality but also understands the importance of inclusivity, making every customer feel special, whether they walk on two legs or four. Thank you, Anthropologie, for creating a space where fashion and furry friends collide, and for making my shopping experience unforgettable. I'll be back, with my dog in tow, without a doubt! A
Alison Livingstone
Do not Purchase Something on “Again Order”
My overview for anthropologie.com We ordered 4 curtains from Anthropologie that the place on backorder. The estimated cargo date was inside two weeks. On the day of anticipated supply we acquired an e mail saying there was a 'slight delay' to the order and that they might be delivered in two weeks time. Then once more on the scheduled supply day they emailed that there was a slight delay. Its now been 4 months and so they have emailed NINE occasions to say there's a slight delay, thus far now we have solely acquired ONE out of the 4 curtains. I am unsure why we'd solely wish to cowl half a window. Buyer assist are ineffective and ignore any in case your queries and reply solely with templates saying that "as a result of it's a again order that the supply dates are solely an estimate". Within the meantime they proceed promoting the objects they can't full fill on their web site K
Kathryn Dean
Handcrafted Delight: Unboxing Bliss with Anthropologie’s Pottery Collection
When my package from anthropologie.com arrived, I couldn't contain my excitement. Carefully unwrapping it revealed a butter dish, two berry punnets, and an egg container, all exquisitely crafted in pottery. Each piece was a work of art, meticulously wrapped to ensure its safety during transit. As I proudly displayed my new pottery collection, it instantly became the talk of the town. Friends and family couldn't help but admire the unique and charming designs, adding a touch of elegance to my kitchen. Anthropologie's pottery pieces not only serve a practical purpose but also bring a sense of joy and beauty to my daily routine. Every time I use them, I can't help but smile at their adorable charm. Thank you, Anthropologie, for curating such a delightful collection that has truly brightened up my home. I can't wait to add more of your exquisite pieces to my collection! I
Ivor Adelman
An Unforgettable Shopping Experience with Lilly at Anthropologie
I cannot express enough gratitude for the exceptional service provided by Lilly at the Anthropolgie High Street Tunbridge Wells store. Visiting from Brighton, my wife and I were looking for a special outfit, and Lilly went above and beyond to ensure we found the perfect ensemble for the occasion. Her attention to detail, unwavering helpfulness, and sunny disposition truly made our shopping experience memorable. Not only were we impressed by Lilly's outstanding customer service, but we were also enamored by the exquisite merchandise and the thoughtfully curated layout of the store. It's evident that Anthropolgie takes pride in every aspect of their brand, from their products to their attentive staff. Lilly's warmth and dedication left a lasting impression on us, and we wholeheartedly recommend this store to anyone seeking a delightful shopping experience. Thank you, Lilly, and Anthropolgie, for making our visit truly unforgettable. H
Hilary Palmer
Unmatched Elegance and Value Beyond Compare!
Embarking on my journey with anthropologie.com, I was met with seamless navigation and an effortless shopping experience. Despite a slight delay in the delivery of my much-anticipated coat, the wait transformed into sheer delight upon witnessing its unparalleled charm and impeccable quality. Securing this gem at a discounted rate added an extra layer of satisfaction to my purchase. Every penny spent was unequivocally justified by the exceptional product received, solidifying my loyalty to this brand. Thank you, anthropologie.com, for not only meeting but exceeding my expectations! M
Mrs Eleanor Ferrar
Anthropologie’s Exceptional Customer Service Shines Bright
When I eagerly unwrapped my order from Anthropologie, I was met with mixed feelings. The Faye butter dish, although undeniably beautiful, turned out to be too small for a pat of butter, falling short of its intended purpose. Similarly, the Limoncello metal curtain tie back, another delightful addition to my decor, arrived broken, shattering my excitement. However, my disappointment quickly turned to admiration for Anthropologie's customer service team. Their swift response and helpful assistance in processing my returns and refunds were truly commendable. Despite the initial letdown, the genuine care and prompt action taken by their staff left a lasting impression on me. Kudos to Anthropologie for not only delivering quality products but also providing exceptional support when it matters the most. E
Emmanuella G.
Transparent Yet Tedious: Navigating Returns on anthropologie.com
As a loyal customer of anthropologie.com, I appreciate the reliability of their site and the efficiency of their delivery service. However, my recent experience with their return process left much to be desired. Upon receiving an item that didn't quite meet my expectations, I found myself tangled in a labyrinth of return procedures. Unlike other online stores that provide pre-printed return labels and prepaid postage, Anthropologie's system lacked these conveniences. I was left to handle the return postage myself, including the additional step of detailing my name and order number in the package. The suggestion to opt for a track and trace code for the return shipment further compounded the postage costs. The logistical hassle of making a trip to the post office and arranging for a courier service to collect the item became a substantial investment, almost equivalent to the item's purchase price. While the product quality and service of anthropologie.com remain commendable, the cumbersome nature of their return process has become a significant drawback in an otherwise seamless shopping experience. Enhancing the return procedures to align with industry standards would undoubtedly elevate the overall customer satisfaction and streamline the post-purchase journey for patrons. V
Vanessa
Unveiling Elegance: My Testimonial for Anthropologie’s Butter Bell
Upon discovering Anthropologie's online store, I was captivated by the seamless user experience it offered. Navigating through their website was a breeze, reflecting the brand's commitment to excellent customer service. As I placed an order for the Butter Bell, a kitchen essential, I anticipated top-notch quality from a brand synonymous with luxury. True to my expectations, the Butter Bell exuded elegance and craftsmanship, showcasing Anthropologie's unwavering dedication to premium products. The swift dispatch and delivery of my order further impressed me, with each package handled with meticulous care, ensuring a delightful unboxing experience. Anthropologie not only met but exceeded my expectations, leaving me a satisfied customer eager to explore more of their curated offerings. If you seek sophistication and quality in every purchase, look no further than Anthropologie’s Butter Bell – a true embodiment of excellence in both design and service.
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Introduction:
Anthropologie is a popular American lifestyle brand that sells clothing, home decor, accessories, and gifts. Founded in 1992, the company operates over 200 stores worldwide and has a thriving online presence through its e-commerce platform, anthropologie.com.Pros and Cons:
Pros:- Unique selection of clothing, accessories, and home decor
- High-quality products
- Free shipping on orders over $50
- Clear and detailed product descriptions and images
- Eco-conscious and sustainable business practices
- Higher prices compared to other mainstream retailers
- Limited availability of plus-size clothing options
- Customer service can be slow to respond
- Occasional shipping delays and order fulfillment issues