Users Voice for Anthropologie

69% users rated Terrible
1% users rated Poor
0% users rated Average
4% users rated Very Good
26% users rated Excellent
Pie Chart Review Representation for Anthropologie
Anthropologie Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 11 Oct 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 1.1 2.8 4.4 1 3.9
Dec 2022 5 5 5 5 5 5
Jan 2023 1.4 1.3 3.4 4.1 1 3.1
Feb 2023 5 5 5 5 5 5
Mar 2023 2.7 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Anthropologie Review by

Introduction:

Anthropologie is a popular American lifestyle brand that sells clothing, home decor, accessories, and gifts. Founded in 1992, the company operates over 200 stores worldwide and has a thriving online presence through its e-commerce platform, anthropologie.com.

Pros and Cons:

Pros:
  • Unique selection of clothing, accessories, and home decor
  • High-quality products
  • Free shipping on orders over $50
  • Clear and detailed product descriptions and images
  • Eco-conscious and sustainable business practices
Cons:
  • Higher prices compared to other mainstream retailers
  • Limited availability of plus-size clothing options
  • Customer service can be slow to respond
  • Occasional shipping delays and order fulfillment issues

User Experience:

Anthropologie's website has an attractive and intuitive design, making it easy to navigate and find products. The search function is robust, and the site offers filters to refine searches by size, color, and other attributes. The website also features customer reviews and images, which help shoppers make informed purchases.

Pricing and Value for Money:

Anthropologie's products are generally higher priced than those sold at other mainstream retailers. However, the brand offers unique and high-quality products that are worth the investment. The company frequently offers promotions and discounts to help customers save money on their purchases.

Alternatives:

Some alternatives to Anthropologie include Free People, Urban Outfitters, Zara, Madewell, and H&M. These brands offer similar products at various price points.

Customer Service:

Anthropologie's customer service can be slow to respond at times, but the company has various channels for customers to reach out, including email, phone, and live chat. The brand also has a comprehensive FAQ section on its website.

Product Quality and Selection:

Anthropologie offers a unique selection of products that are high-quality and sustainably sourced. The brand is committed to eco-conscious practices, and many of their products are made from recycled materials. Anthropologie's clothing options are trendy and perfect for a contemporary woman's wardrobe.

Website Usability:

Anthropologie's website is easy to use and aesthetically pleasing. The homepage is visually appealing and features a list of top-selling items, new arrivals, and promotions. The site also has a minimalist design, which makes it less cluttered and easier to navigate.

Returns and Exchanges:

Anthropologie has a comprehensive and straightforward return policy. Customers can return items within 60 days of purchase for a full refund or exchange. The company also offers free returns by mail.

Promotions and Discounts:

Anthropologie has various promotions and discounts throughout the year, including sales on dresses, free shipping on orders over $50, and seasonal discounts.

Reputation:

Anthropologie has a good reputation for offering unique and high-quality products. The brand is also committed to eco-conscious business practices and sustainable sourcing, which has helped to solidify its reputation in the fashion industry.

Payment Options:

Anthropologie accepts various payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs:

Anthropologie offers a loyalty program, AnthroPerks, which rewards customers for their purchases. Members receive benefits such as free shipping, early access to sales, and birthday discounts.

Customer Reviews:

Anthropologie's website features customer reviews and images, which provide valuable information to potential customers. The brand also has a high rating on various review sites, including Trustpilot and Sitejabber.

Community Involvement:

Anthropologie is involved in various charitable initiatives, including donating to organizations that support education and environmental sustainability. The company also partners with various artists and artisans to create unique products for its customers.

Shipping and Costs:

Anthropologie offers free shipping for orders over $50. The company also offers international shipping, but the cost varies depending on the destination. Customers can track their orders through the website, and the company provides estimated delivery times.

Anthropologie Recent User Reviews

User Rating

5 stars

12

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Reviewer Name: Lorna

Review Submission Date: 2023-02-10

Review Title: Fabulous items but multiple parcels
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Review Description: Fabulous items - clothing and home wares both equally good quality and fantastic design.Dropped 1 star because multiple parcels were sent and could have been avoided.

👤

Reviewer Name: Mrs Donna Whalley

Review Submission Date: 2023-02-04

Review Title: Received wrong item
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Review Description: Received wrong item Can’t get hold of anyone to speak to inCustomer service2 weeks and still nothing £450 payment and nothing to show for it

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Reviewer Name: Karen Lucas

Review Submission Date: 2023-02-02

Review Title: Timely and always amazing clothes
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Review Description: Anthropologie is one of the only clothes stores from which I buy online, with the certainty that I will LOVE what I bought. If I have the chance to go into a store, whatever I try, I buy, so the online solution represents that same guarantee (never sending anything back due to wrong size, quality, style, fit etc.)

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Reviewer Name: Donna Whalley

Review Submission Date: 2023-02-01

Review Title: Can’t get hold of anyone
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Review Description: Can’t get hold of anyone Paid 448 for a rug Received a wrong item But trying to get hold of anyone is absolutely awful !!! No update no reply

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Reviewer Name: Dee

Review Submission Date: 2023-02-01

Review Title: Our crush on velvet
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Review Description: My daughter had admired an top online she wanted for a party last Saturday, after speaking to an assistant at Spitalfields who was brilliant and helpful. I ordered Catherine the top in the hope it would arrive by Saturday. We were delighted and impressed that Anthropologie delivered

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Reviewer Name: Julia Atkinson

Review Submission Date: 2023-02-01

Review Title: Fast Good service
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Review Description: Very informative and easy to buy on line.Ist item of clothing I've tried on from your company. It wasn't true to size.

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Reviewer Name: Kerry

Review Submission Date: 2023-02-01

Review Title: Anthropologie always delivers
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Review Description: Anthropologie always delivers on style and service. My best shop for years now from when I discovered their first shop in new York till the expanded over the USA and then finally came to the UK.

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Reviewer Name: MF

Review Submission Date: 2023-02-01

Review Title: Great customer service
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Review Description: Great customer service. Dedicated support team. My problem was resolved in a timely manner. Many thanks Anthropologie!

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Reviewer Name: Google User

Review Submission Date: 2023-02-01

Review Title: Still waiting for delivery of purchased items
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Review Description: We haven't received any items yet and are still waiting despite several phone calls and emails.EVRI and pheonix delivery keep sending us random dates when we know we are not going to be home.

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Reviewer Name: Lucie Mckeown

Review Submission Date: 2023-01-31

Review Title: Terrible Customer Service Still Waiting For My Refund
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Review Description: I purchased a coat from Anthropologie and returned it on 9th January. I heard nothing from them so in the last couple of days started chasing up my refund. I have had emails back from six different people so far. The last one saying that as of AUGUST my item has not been received. Even though I have proof of postage and have provided this. Still no refund and the customer service is appalling the staff need to be trained. I look forward to receiving my refund.