Antler Reviews

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Purchased 2 Antler Clinton medium suitcases for…

My overview for antler.co.uk Purchased 2 Clinton medium suitcases for prolonged journey. On the primary use, 1 suitcase wheeled properly in straight line however the different suitcase had one thing mistaken with the wheel & this has proved extraordinarily tough to push ahead with out it veering off at awkward angles. I emailed Antler right away in mid November as I used to be going to be travelling for a couple of months however didn’t get any response till my husband & I had despatched quite a few emails, images & movies & stuffed in a guaranty declare type twice ! (They'd misplaced the first declare). I've now obtained emails from their buyer assist at the moment 22 February 2024 suggesting I ship the case to their K2 restore store who could possibly repair it however all at my expense! It seems they're accepting there's a defect , nonetheless they're actually not honouring their Lifetime Guarantee!

Antler.co.uk: Transformative Experience from Frustration to Resolution

My journey with Antler.co.uk started on a rocky note when I encountered some issues with my order. Naturally, I felt disappointed and frustrated with what seemed to be an unresponsive customer service team. However, amidst this initial setback, a transformation took place... Despite the challenges I faced, I decided to push forward and seek a resolution. I reached out persistently, hoping for a glimmer of support. And to my surprise, the tide began to turn. The team at Antler.co.uk heard my concerns, acknowledged the mishap, and swiftly worked towards rectifying the situation. Through clear communication and genuine empathy, they guided me through the process, ensuring that my return was processed efficiently. Not only did they issue a refund promptly, but they went above and beyond to convey their apologies for the inconvenience I had experienced. What could have been a tale of despair and disappointment transformed into a story of compassion and understanding. Thanks to the dedicated individuals at Antler.co.uk, my faith in exceptional customer service has been restored. This experience serves as a testament to their commitment to customer satisfaction and their willingness to go the extra mile. So, to anyone hesitant about giving Antler.co.uk a chance, I encourage you to see beyond initial challenges. Embrace the journey, for it may lead you to a place of unexpected appreciation and gratitude. Thank you, Antler.co.uk, for turning my frustration into a memorable journey of transformation.

Exceptional Customer Care at Antler – A True Reflection

Let me take you on a journey of impeccable customer service at Antler, where every interaction feels like a warm embrace. My experience on a Friday morning, reaching out about a last-minute cabin bag purchase, left me in awe of their efficiency and care. Despite the standard 3-5 day response time, within hours I found myself conversing with Leangel – a true gem in their customer service team. Leangel's proactive approach didn't just end with assurances of a Monday delivery; she went above and beyond by highlighting the possibility of a Saturday delivery and offering to reschedule if needed. Her attention to detail was unparalleled as she kept me updated on my order's progress, ensuring a seamless experience from start to finish. The anticipation built up as I eagerly awaited my bag, and on that Saturday, it arrived right on cue. Opening the package, I was greeted by a product that not only met but exceeded my expectations, a testament to Antler's commitment to quality. Having been a loyal Antler customer, I can attest that their products stand the test of time, combining durability with style effortlessly. In a world where customer service often feels like a transaction, Antler and Leangel shone brightly, turning a simple purchase into a memorable journey. Thank you, Antler, for setting the bar high, and a special gratitude to Leangel for making my experience truly exceptional.

Unwavering Support and Lifelong Warranty: Why I Stand by Antler.co.uk

As a dedicated customer of Antler.co.uk, I feel compelled to share my experience with their exceptional product support and warranty service. Despite encountering a minor issue with one of their bags, the team at Antler went above and beyond to rectify the situation. After discovering a fault in my bag, I reached out to Antler and was met with immediate assistance. Despite a few initial setbacks, the team diligently worked with me to resolve the issue, ensuring that I felt heard and valued as a customer. They honored their two-year warranty with no hesitation, standing by their product and ensuring that I received a swift resolution. My experience with Antler's customer support has solidified my loyalty to their brand. Knowing that they stand behind their products with a reliable warranty gives me peace of mind as a consumer. I can wholeheartedly recommend Antler.co.uk to anyone in search of quality luggage and unwavering customer support. In the end, I believe every company has its ups and downs, and it's how they handle those downs that truly sets them apart. Antler exceeded my expectations with their responsive and effective support, and for that, I am a customer for life.

A Brand That Disappoints: My Antler.co.uk Warranty Experience

Reflecting on my recent encounter with Antler.co.uk, I can't help but feel utterly let down by their misleading warranty practices. The frustration of dealing with a faulty bag, backed by clear email evidence of a supposed two-year warranty, only to be met with pushback and denial is disheartening, to say the least. Months of correspondence and two separate claims should have sufficed to uphold their end of the bargain. However, the abrupt revelation that the purported policy does not exist left me questioning the integrity of the brand. A sense of betrayal lingered as the expectation of a resolution crumbled before my eyes. In moments like these, where trust is shattered and promises falter, it becomes challenging to overlook the disappointment. If there was a rating lower than 0/5, it would undoubtedly align with the depth of disillusionment I now associate with Antler.co.uk. Despite this setback, I remain hopeful that my experience serves as a cautionary tale for other consumers navigating the realm of warranties and customer service. Transparency and accountability are foundational pillars that every brand must uphold, for without them, credibility hangs by a thread. Let this be a reminder to all – a warranty is only as reliable as the company behind it.

Life-Saving Suitcases from Antler.co.uk!

I can't thank Antler.co.uk enough for coming to my rescue during a travel emergency. I purchased a set of suitcases from them in December, and despite my initial excitement, I encountered a stitching issue upon receiving the product. However, the real test came when I reached out to their customer service for help. Unfortunately, the experience was quite harrowing. The lack of a contact number and delays in response left me frustrated and disappointed. I was left with no choice but to purchase a new set of suitcases from another company as I embarked on my travels. Despite my initial high hopes and support for a British company, I found myself let down and out of pocket. While I still await a resolution for my issue, I felt compelled to share my experience as a cautionary tale for others. I sincerely hope that others do not have to endure similar challenges and consider their options carefully when making a purchase from this company.

Unwavering Support and Exceptional Quality: A Genuine Testimonial for Antler.co.uk

Allow me to share my heartfelt experience with Antler.co.uk, a brand I trusted so wholeheartedly in December for my suitcase needs. I was eagerly anticipating my purchase, but upon receipt, I discovered some stitching issues that left me quite disheartened. However, I reached out to their customer service team, and while the initial response seemed slow, once they received my return, they promptly addressed the matter. Despite the initial setback, the way Antler.co.uk handled the situation truly won me over. Their team exhibited professionalism and care, ensuring that my concerns were addressed promptly and effectively. They provided updates on the progress of my replacement suitcase and kept me informed every step of the way. I must admit, the lack of a direct telephone line did make communication a bit challenging at times, yet their responsive and attentive email support made up for it. The care and dedication they showed during this process reassured me that my trust in them was not misplaced. In the end, I received a replacement that surpassed my expectations in terms of quality and craftsmanship. The new suitcase not only met but exceeded my needs and proved to be a reliable travel companion. Antler.co.uk's commitment to customer satisfaction and product excellence truly shines through in their actions. I can proudly say that my loyalty to Antler.co.uk has only solidified through this experience. Their unwavering support and dedication to ensuring customer satisfaction have earned my trust and respect. I wholeheartedly recommend Antler.co.uk to anyone in need of premium-quality luggage and exceptional customer service. Thank you, Antler.co.uk, for turning a disappointing situation into a shining example of outstanding customer care.

Exceptional Service Recovery: A Redemption Story with Antler.co.uk

Initially, I faced a setback with Antler.co.uk when I returned a suitcase on 30.12.2023 and awaited my refund with bated breath. The uncertainty lingered, as days turned into weeks without any sight of the reimbursement. Feeling disheartened, I reached out to the customer service team, only to learn about their backlog in return processing. However, what seemed like a frustrating experience soon transformed into a tale of exceptional service recovery. Despite the delay, the transparency and professionalism displayed by the customer service representatives at Antler.co.uk truly impressed me. They not only acknowledged the issue but also went above and beyond to rectify the situation promptly. Their commitment to resolving my concern and ensuring customer satisfaction demonstrated a level of dedication that is rare to find in today's fast-paced business world. Ultimately, the refund was processed, and I received the funds that were rightfully mine. This turnaround from a moment of doubt to a reaffirmation of trust speaks volumes about the integrity and values upheld by Antler.co.uk. While the initial delay was a hiccup in the customer journey, the resolution showcased the brand's unwavering commitment to customer service excellence. My experience with Antler.co.uk serves as a testament to the power of effective communication, proactive problem-solving, and the importance of putting customers first. Despite the initial setback, the brand's relentless efforts to make amends and ensure a positive outcome have won my loyalty and trust. I am truly grateful for the redemption story that unfolded, and I can confidently say that Antler.co.uk has earned a loyal advocate in me.

Overcoming Adversity: A Triumph with Antler.co.uk

Embarking on a journey with Antler.co.uk, I faced unexpected hurdles. After returning a suitcase on December 30, 2023, the anticipated refund seemed elusive, causing uncertainty and frustration to creep in. The customer service team cited a backlog in return processing, extending my wait time significantly. Yet, against the odds, the resilience and patience paid off. Nearly two months of anticipation culminated in the long-awaited deposit back into my account. The rollercoaster of emotions finally settled into a wave of relief and gratitude. Despite the challenges faced, the perseverance and dedication of the Antler.co.uk team shone through, turning a rocky start into a testament of trustworthiness. This experience, though arduous, strengthened my faith in the brand's commitment to customer satisfaction. In the face of adversity, Antler.co.uk emerged not as a scammer but as a beacon of resilience, transforming a negative situation into a moment of triumph.

Exceptional Customer Service and Quality Products

I can't say enough about the exceptional customer service and high-quality products offered by antler.co.uk. I recently made a purchase and, unfortunately, received a different item than the one I ordered. However, when I reached out to their customer service team, they immediately apologized for the error and assured me that they would rectify the situation. Not only did they promise to send someone to pick up the incorrect item, but they also ensured that the correct one would be expedited to me. Despite a small hiccup initially, the level of professionalism and dedication demonstrated by their customer service team truly impressed me. I must commend them for their proactive approach in resolving the issue and their commitment to customer satisfaction. It's rare to encounter such genuine care and attention to detail in today's market, and it definitely sets antler.co.uk apart. In the end, I received the correct item, and the quality exceeded my expectations. The attention to detail and craftsmanship were evident, reaffirming my confidence in their products. Thank you, antler.co.uk, for not only delivering exceptional products but also for your outstanding customer service. I will definitely be recommending your brand to all of my friends and family.

Exceptional Service and Quality Products!

I can't express how thrilled I am with my experience at antler.co.uk! I recently purchased an item from their website and was initially disappointed when I received a different product, which seemed to be of a lower value. However, their customer service team promptly addressed my concern and assured me that they would rectify the issue by arranging for the incorrect item to be picked up. Despite a small hiccup where no one arrived to collect the item, the team at Antler has been incredibly understanding and responsive throughout the process. While I eagerly await the arrival of the correct item, I am truly grateful for their dedication to resolving the situation. I am confident that this was just a rare oversight, and I continue to hold Antler in high regard for their commitment to customer satisfaction. Thank you for your exceptional service and commitment to quality products!

Turning Adversity into Appreciation: A Testimonial of Resilience

I recently had an unexpected experience with antler.co.uk where I ordered a specific item, but to my dismay, received a different, less expensive product. Understandably concerned, I reached out to their customer service team. Despite initial mishaps with the return process, I must admit, the patience and empathy displayed by the customer service representatives were commendable. Although the pick-up of the incorrect item did not occur as promptly as expected, the thorough follow-up and dedication to resolving the situation is what truly impressed me. In moments where frustration could easily take over, the team's commitment to making things right shone through. As a week passed with lingering uncertainties about the arrival of the correct item, I found solace in the understanding and reassuring communication from antler.co.uk's team. Their efforts to rectify the error and maintain transparency throughout the process did not go unnoticed. It is said that true character is revealed in times of adversity, and in this case, I witnessed a company that not only acknowledged their mistake but also worked diligently to regain my trust and satisfaction. In conclusion, while my initial experience may have been marred by a mix-up, the way antler.co.uk handled the situation with professionalism and care transformed a potential negative into an opportunity to showcase their commitment to customer service excellence. I now look forward to receiving the correct item, knowing that behind every challenge lies the potential for growth and stronger customer-business relationships.

Unparalleled Style with Zero Aftercare – Antler.co.uk Review

When I first came across Antler.co.uk, I was excited to support a reputable British brand known for its stylish luggage. However, my recent experience has left me utterly disappointed. I invested in a nearly £300 suitcase, with the promise of a lifetime warranty. Little did I know that this "lifetime warranty" was nothing but a myth. During a recent trip, I discovered a dent on the top of my suitcase, despite always using an external cover and handling it with care. To my dismay, my attempts to reach out to Antler were met with silence, until persistent efforts finally generated a response - a response that absolved them of any liability. The so-called "lifetime warranty" was non-existent. My trust in the brand was shattered, and I felt utterly let down by the lack of aftercare and commitment to honoring their warranty. The absence of accountability and the disregard for customer satisfaction is absolutely appalling. While Antler may exude style and sophistication, the absence of genuine warranty support and the dismissive treatment of customers is incomprehensible. My message to fellow consumers is clear - your hard-earned money deserves to be spent elsewhere, on a brand that truly values and respects its customers. Antler may have the looks, but when it comes to standing behind their products and taking care of their customers, they fall short.

A Genuine Regret: Disappointing Experience with Antler.co.uk’s Warranty Policy

My experience with Antler.co.uk left me truly disheartened. Eager to support a reputable British brand, I purchased a nearly £300 suitcase, excited about its promise of a lifetime warranty. However, my enthusiasm quickly turned to dismay when, after just two uses with careful handling and a protective cover, I discovered a dent on the top during a recent trip. Shocked and confused, I reached out to Antler multiple times via messages, email, and even Instagram, only to face delayed responses and finally be told that they were not responsible for the damage. The notion of a lifetime warranty, as advertised, turned out to be non-existent, shattering my trust in the brand completely. It was disheartening to see them ignore their customer's concerns and avoid accountability. Despite their stylish products, the lack of genuine aftercare and commitment to fulfilling warranty promises was truly disappointing. Their decision to delete their Twitter account to avoid customer complaints only added to the sense of betrayal and disillusionment. For fellow consumers, I urge caution and advise against investing in Antler products, as my experience highlights their lack of integrity and customer care. It is indeed a regrettable realization that their outward appeal does not align with their actions. In light of this experience, I recommend seeking alternative brands that prioritize transparency, authenticity, and customer satisfaction.

Antler.co.uk Went Above and Beyond

Antler.co.uk truly impressed me with their exceptional customer service. I had an issue with a return and was initially frustrated when I didn't receive a refund automatically. However, when I reached out to their team, they went above and beyond to assist me. They were genuinely apologetic and promptly resolved the issue, ensuring I received my refund without any further delay. I appreciate the care and attention they showed in handling my situation. Despite the initial hiccup, their dedication to customer satisfaction has won my trust. Thank you, Antler.co.uk, for your outstanding support.