Users Voice for Antonioli

40% users rated Terrible
0% users rated Poor
0% users rated Average
3% users rated Very Good
56% users rated Excellent
Pie Chart Review Representation for Antonioli
Antonioli Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 18 May 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 5 1.4 1 5 5
Dec 2022 5 5 5 5 2.3 2.2
Jan 2023 5 2 1.4 5 5 5
Feb 2023 4 1 1.3 1.3 1.8 1.3
Mar 2023 3 5 5 5 2.5 1.2
Line Chart for Rating of peer stores

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Detailed Antonioli Review by

Introduction

Antonioli.eu is an Italian online fashion store that offers a wide range of men's and women's luxury fashion items such as clothing, shoes, bags, and accessories. The online store was founded in 1987 in Milan and has expanded globally over the years. Its online platform, antonioli.eu, launched in 2008, offers a comprehensive range of international designer brands that are curated by experts in the industry.

Pros and Cons

Pros:
  • A vast selection of luxury fashion items
  • Curated by industry experts
  • Multiple payment options available
  • Free shipping and returns
  • Offers promotions and discounts
Cons:
  • Expensive prices
  • Some items may not be available for return due to hygiene concerns

User Experience

The website is user-friendly and easy to navigate, with a simple yet elegant layout. The product categories are clearly labeled, and users can easily filter their search by brand or item type. The product descriptions are detailed and include multiple images of the item from different angles. The website also features a blog section where users can read articles related to the fashion industry.

Pricing and Value for Money

Antonioli.eu offers luxury fashion items that come at a premium price. However, the items are of high quality and are sourced from renowned international designer brands. The online store offers promotions and discounts regularly, which can help customers save money on their purchases.

Alternatives

There are other online fashion retailers that offer similar products, such as Net-a-Porter, Farfetch, and Mytheresa. However, Antonioli.eu stands out for its expert curation of fashion items and its focus on high-end designer brands.

Customer Service

Antonioli.eu provides excellent customer service, with multiple communication channels available for customers to reach out to the support team. Customers can contact the support team via email, phone, or live chat, and they can expect a prompt response to their queries.

Product Quality and Selection

The products available on Antonioli.eu are of high quality and sourced from top international designer brands. The online store offers a comprehensive selection of luxury fashion items, including clothing, shoes, bags, and accessories.

Website Usability

The website is user-friendly and easy to navigate, with a search bar that allows users to find products easily. The website also features an "outfit of the day" section that showcases curated looks put together by the Antonioli team.

Returns and Exchanges

Antonioli.eu offers free returns and exchanges, provided the items are returned within 14 days of delivery. However, some items, such as underwear and swimwear, cannot be returned for hygiene reasons.

Promotions and Discounts

Antonioli.eu offers promotions and discounts regularly, including seasonal sales and discount codes for first-time customers. Customers can also sign up for the newsletter to receive updates on the latest promotional offers.

Reputation

Antonioli.eu has an excellent reputation for offering high-quality luxury fashion items and providing excellent customer service. The online store has received positive reviews from satisfied customers and is regarded as a trusted fashion retailer.

Payment Options

Antonioli.eu offers multiple payment options, including credit cards, PayPal, and bank transfers. Customers can also pay for their purchases in instalments using Klarna.

Loyalty Programs

Antonioli.eu does not currently offer a loyalty program. However, the online store may offer rewards programs, discounts, and other perks to frequent customers on a case-by-case basis.

Customer Reviews

The online store has received numerous positive reviews from satisfied customers, with many praising the quality of the products and the exceptional customer service.

Community Involvement

Antonioli.eu is involved in various philanthropic activities, including donating proceeds from specific product sales to various charities and social causes.

Shipping and Costs

Antonioli.eu offers free shipping on all orders, regardless of the order value. The online store ships worldwide and provides customers with a tracking number for their orders. Customers can also opt for express shipping at an additional cost.

Antonioli Recent User Reviews

User Rating

5 stars

18

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Reviewer Name: Jing Han

Review Submission Date: 2023-02-03

Review Title: Alipay refund issue
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Review Description: A few months ago, I paid for an order using Alipay and the money was deducted, but I did not find the order on the official website. Later, I began to contact them by email to ask for a refund, but they kept saying that they could not refund and asked me to wait for them to solve the problem. It's been two months now and I still haven't heard back.

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Reviewer Name: Nino

Review Submission Date: 2023-01-25

Review Title: Very good first shopping experience
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Review Description: I bought a pair of McQueen shoes and they’re amazing.The shopping was very fast and overall very good service

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Reviewer Name: Ronald Sanchez

Review Submission Date: 2023-01-14

Review Title: Ordered a pair of Dr martens
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Review Description: Ordered a pair of Dr martens, fast shipping, got another size of the boots but i think is ok anyway, there are no half sizes on dr martens but they didn’t specify in their page

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Reviewer Name: Taz khan

Review Submission Date: 2023-01-13

Review Title: Wow an amazing first time shopping experience
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Review Description: Wow, this was my first order with Antonioli and honestly it was an amazing shopping experience. Placed order on Wednesday afternoon and received Friday morning. Bags were as described and well packaged. I was in two minds about this retailer at first after reading the negative reviews but honestly it was spot on. Cannot fault at all. Emails were replied to within minutes and the service by the customer support team was brilliant. I will definitely be shopping at Antonioli again. Thank you guys. 10 out of 10.

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Reviewer Name: MT

Review Submission Date: 2023-01-08

Review Title: On 3 december ordered a present for my…
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Review Description: On 3 december ordered a present for my girlfriend (prada shoes € 930,00). When we unpacked the box the shoes were damaged so I returned the shoes and asked for a refund, because i don't want these shoes anymore. Untill now no refund received with the reason that the supplier prada needs to check the claim? Poor customer service experience for a company like them

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Reviewer Name: chris bowes

Review Submission Date: 2022-12-12

Review Title: First time I have purchased from…
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Review Description: First time I have purchased from Antonioni .stone island sweatshirt my experience was very good. excellent service and very fast delivery ????

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Reviewer Name: Tisiana

Review Submission Date: 2022-12-07

Review Title: Great experience with Antonioli!
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Review Description: My first ever purchase with Antonioli was a pair of Saint Laurent pumps. I had been looking for my size everywhere and it was sold out. I found it by chance on Lyst and bought it online at Antonioli. I was very stressed in the begining as I had never purchased from them before but they offer paypal as a payment method so I was a bit reassured. Everything went smoothly. I live in the UK and my order came within 48h. The Ysl pumps were absolutely amazing, very good packaging, super fast shipping so I would recommend them 100%!!

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Reviewer Name: IOANNIS

Review Submission Date: 2022-08-23

Review Title: Great
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Review Description: Great,fast shipping,nice prices,good products

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Reviewer Name: L R

Review Submission Date: 2022-07-10

Review Title: Have no credit
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Review Description: Due to their own technical issues, they canceled my order two days ago, which is very uncreditable.

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Reviewer Name: helenbrown

Review Submission Date: 2022-07-04

Review Title: FAKE GOODS
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Review Description: Worst experience! Daylight robbery! I paid DHL £35 to return the FAKE Balenciaga trainers Antonioli sent me and they charged me an extra £22 after receiving the package which makes no sense. Order at your own risk. I will never order from than again, waste of time and money.

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