Users Voice for Aosom

91% users rated Terrible
2% users rated Poor
0% users rated Average
0% users rated Very Good
7% users rated Excellent
Pie Chart Review Representation for Aosom
Aosom Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 23 Jan 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4.5 4.4 4.2 5 2
Dec 2022 5 5 5 5 2.2 5
Jan 2023 1 4.1 4.1 4.1 5 5
Feb 2023 5 5 5 5 1.3 1.8
Mar 2023 1.3 5 5 5 1.2 5
Line Chart for Rating of peer stores

aosom.ca

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Detailed Aosom Review by

Introduction

Are you in search of a one-stop-shop for all your needs, ranging from outdoor furniture to pet supplies? Aosom.ca might just be your ideal destination. This online store offers an extensive range of high-quality products at competitive prices.

Pros

- Comprehensive product range - Competitive prices - Fast shipping - Excellent customer service - Hassle-free returns and exchanges - Loyalty programs and promotions - Great community involvement

Cons

- Limited payment options - Limited product warranties - No brick-and-mortar stores

User Experience

Aosom.ca offers a seamless user experience, with easy navigation and efficient search functionality. The website features clear, well-structured product pages with detailed product descriptions and high-quality images.

Pricing and Value for Money

Aosom.ca offers competitive pricing across its product range, with regular promotions and discounts available to customers. The value for money is unbeatable, considering the high quality of the products on offer.

Alternatives

If you're looking for alternatives, Wayfair and Amazon are two strong competitors in terms of product range, pricing, and customer service.

Customer Service

Aosom.ca is well-known for its excellent customer service, with a dedicated support team available to assist customers with any queries or issues. The online store offers a hassle-free returns and exchanges policy, ensuring customer satisfaction.

Product Quality and Selection

Aosom.ca offers a diverse range of high-quality products, spanning various categories such as home and garden, pet supplies, and outdoor furniture. The products are sourced from reputable manufacturers, ensuring customer satisfaction.

Website Usability

The website is user-friendly, with an intuitive layout and efficient navigation. The search functionality is excellent, ensuring that customers can easily find what they are looking for.

Returns and Exchanges

Aosom.ca offers a hassle-free returns and exchanges policy, with returns accepted within 30 days of purchase. Customers can contact the support team to initiate returns or exchanges.

Promotions and Discounts

Aosom.ca regularly offers promotions and discounts to customers, with loyalty programs also available for regular customers. The online store also offers free shipping on selected products and orders above a specified amount.

Reputation

Aosom.ca has a strong reputation for offering high-quality products, excellent customer service, and competitive pricing.

Payment Options

Aosom.ca accepts payment through major credit cards such as Visa, Mastercard, and American Express.

Loyalty Programs

Aosom.ca offers loyalty programs, which reward regular customers with exclusive promotions and discounts.

Customer Reviews

Customer reviews on Aosom.ca are overwhelmingly positive, with customers praising the product quality, customer service, and competitive pricing.

Community Involvement

Aosom.ca is actively involved in the community, supporting local charities and organizations through donations and sponsorships.

Shipping and Costs

Aosom.ca offers fast, reliable shipping, with free shipping available on selected products and orders above a specified amount. Shipping costs are competitive, with rates varying depending on the product and destination.

Aosom Recent User Reviews

User Rating

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Reviewer Name: Andrew Bugnet

Review Submission Date: 2023-02-06

Review Title: Stay away from these guys
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Review Description: Stay away from these guys Bought a shed, was horrible putting it together, and very flimsy. They have a rating for snow going on it, but the whole thing collapsed inwards on top of my stuff. When I said them an email, their answer was basically 'too bad, it's past the 90 day point '. They don't give a crap and they sell bad products

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Reviewer Name: Lib

Review Submission Date: 2022-12-04

Review Title: SNOW load will DESTROY the frame
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Review Description: OMG canadians keep away: we had to upgrade the connecting tape and ropes within one month of our summer heat! then snow arrived and I set up extra cross ropes for stability (the ground screws are puny and too short) but the whole metal frame collapsed (yes I even removed the build up a few times). WHAT A CHEAP product: I wish I could post a photo. So, here I am 70 yrs old shlepping the cover off and across my lawn wracking my brain over how to recycle in order to gain SOME redeeming factor. DO NOT buy this for colder climates

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Reviewer Name: Canadian customer

Review Submission Date: 2022-10-17

Review Title: Awful experience
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Review Description: They sold me a flimsy Outsunny greenhouse that was knocked over like a house of cards by light wind. Customer support refused to help me or acknowledge the terrible quality of the product. The manufacturer can only be reached through Aosom so I had no other recourse. I just ended up throwing the entire thing in the trash, never having used it once.

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Reviewer Name: Alan Morgan

Review Submission Date: 2022-09-23

Review Title: I bought a sun umbrella and within ten…
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Review Description: I bought a sun umbrella and within ten weeks it’s faded. I was told that I should have covered it to protect from the sun. My fault and the warranty doesn’t cover that. Don’t buy products from these guys

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Reviewer Name: Mutasem Abu Zeid

Review Submission Date: 2022-09-14

Review Title: Bad Quality Garden Storage Shed
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Review Description: I ordered.a Garden Storage outdoor Shed very bad quality,,, my advice don’t buy things from this company. They have the worst Chinese products. Don’t let the cheap price fool you. Not worth it.

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Reviewer Name: RV

Review Submission Date: 2022-09-13

Review Title: Absolute BS !!!
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Review Description: Absolute BS !!!. I ordered and never delivered the product . a week later they emailed saying that the label was not legible and if Im still interested in the product. Im still waiting for the refund..BS NOT RECOMMENDED

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Reviewer Name: Caroline McGuire

Review Submission Date: 2022-08-03

Review Title: STAY FAR AWAY!!!!!
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Review Description: THE ABSOLUTE WORST INSTRUCTION MANUAL to assemble comes with this piece of garbage. Outsunny garden shed. It took WAY longer to assemble. Literal afternoons of my Summer spent scratching my head and putting pieces on and taking them off because it was so hard to see what went where. You have to shove the doors shut, they don't really roll. No pre-drilled holes in pieces, one piece came crushed. Don't waste your time or buy one somewhere assembled and delivered.How about a Youtube instruction video???

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Reviewer Name: Russell Davies

Review Submission Date: 2022-07-13

Review Title: Paid £1899.00 for an outsunny pergoda…
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Review Description: Paid £1899.00 for an outsunny pergoda which has more missing pieces than a carboot sale jigsaw. The after sales support/customer service is appalling. Passed from.pillar to post just to be emailed to say they can't help. The product is of poor quality with loose cams connections and damaged parts. Avoid this company!

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Reviewer Name: jo.m.atallah

Review Submission Date: 2022-06-26

Review Title: I bought an OUTSUNNY Greenhouse …
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Review Description: I bought an OUTSUNNY Greenhouse from AOAOM. Cheap material, no aftrer sakes service. Unreliable supplier

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Reviewer Name: Henry Zhuang

Review Submission Date: 2022-05-31

Review Title: I love it
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Review Description: I love it! The item I bought is nice!

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