Aosom Reviews

Voted Good (5/5)

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90 Reviews

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In the Garden Center category

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11% users rated Terrible
1% users rated Poor
3% users rated Average
10% users rated Very Good
74% users rated Excellent
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I Ilen Green
45 days ago

Exceptional Quality, Impeccable Presentation – Exceeds Expectations

When I stumbled upon, I was initially drawn in by their sleek website and wide array of products. After browsing through their collection, I finally decided to make a purchase, and I must say, I was thoroughly impressed. The material of the item I ordered exceeded my expectations in terms of quality. It was evident that attention to detail and craftsmanship were top priorities for Aosom. Additionally, the packaging was impeccable. It showcased a level of care and professionalism that truly set them apart from other online retailers. Receiving the product and finding it to be exactly what I had ordered was the cherry on top. Aosom not only met but exceeded my expectations, delivering a seamless and delightful shopping experience. Overall, I must commend for a job well done. Their dedication to excellence is palpable, and I would highly recommend them to anyone in search of top-notch products and service. Kudos to the team at Aosom for setting the bar high!
M Mr Armstrong
46 days ago

Exceptional Service and Timely Delivery!

My experience with has been nothing short of exceptional. The item I ordered arrived punctually, reflecting their commitment to customer satisfaction. While I have yet to install the product, its quality appears promising, meeting my expectations perfectly. The competitive pricing only added to the overall positive experience. Thank you,, for your excellent service and timely delivery!
M Margaret Carnaffin
46 days ago

Exceeding Expectations: A Testimonial for

From the moment I clicked "order" on, I was blown away by the exceptional service and efficiency I experienced. The delivery was not just fast; it was lightning-speed, exceeding any expectations I had. But it wasn't just the speed that impressed me; it was the attention to detail and care taken in every aspect of my purchase. truly offers great value for money, making luxury and quality accessible to all. The product I received was not only top-notch but also reasonably priced, proving that you don't have to break the bank to enjoy the finer things in life. To the entire team at, I extend my heartfelt gratitude. Thank you for setting the bar high and for consistently delivering excellence. You have gained a loyal customer in me, and I will not hesitate to recommend your services to everyone I know. Here's to many more first-class experiences with!
46 days ago Where Speedy Service Meets Quality Products

As a new customer at, I can confidently say that my experience with them has been nothing short of exceptional. From the moment I placed my order for a bed frame, their efficiency in delivery impressed me. I received my new bed frame just in time, ensuring a good night's sleep without any delays. What sets apart is not just their speedy service, but also the diverse range of high-quality products they offer. The bed frame I purchased surpassed my expectations in terms of durability and design. It's evident that takes pride in curating products that blend functionality with aesthetics. Furthermore, the prices at are incredibly competitive, making it a budget-friendly option for customers without compromising on quality. This balance between affordability and excellence is truly commendable. Overall, my first shopping experience at has left me thoroughly impressed, and I'm already planning my next purchase. Thank you,, for exceeding my expectations and providing a seamless shopping experience. I'll definitely be back for more!
S Stuart Hamilton
47 days ago

Unveiling the Truth: My Journey with

Embarking on a quest for the perfect item, I stumbled upon Entranced by their promising descriptions, I eagerly awaited my purchase, envisioning the seamless integration into my life. Alas, reality unveiled a different path – the item, though as advertised, failed to meet my expectations, leaving me desiring more. Yet, amidst disappointment bloomed a silver lining - the exceptional customer service at Swift and empathetic, they acknowledged my plea for a return, turning a setback into a testament of their dedication to customer satisfaction. In this evolving journey of ups and downs, shines as a beacon of reliability and integrity. While my quest for the perfect item continues, my trust in their service remains steadfast, a testament to their commitment to ensuring customer contentment.
E Eileen
47 days ago Where Efficiency Meets Ease of Use and Fast Delivery

As a busy professional, finding an online store that values simplicity and prompt service is a game-changer. not only provides a user-friendly website that is a breeze to navigate but also ensures lightning-fast delivery, making the entire shopping experience a seamless delight. I recently purchased a product from Aosom, and I was amazed by how intuitive their website was. Within minutes, I found exactly what I was looking for, thanks to their well-organized categories and search function. The checkout process was smooth and hassle-free, a rare find in the world of online shopping. Additionally, the delivery was impressively quick, which is a huge bonus for someone like me with a hectic schedule. Unfortunately, I haven't been able to assemble the product yet due to inclement weather, but knowing that it's already here waiting for me fills me with anticipation. has truly set the bar high when it comes to customer satisfaction. If you're looking for a reliable online store that values your time and convenience, look no further than
C Christine Stevens
47 days ago Delivered Lightning-Fast Service and Quality Products!

As a customer with limited dexterity, I was thrilled to receive my order from promptly and securely packaged. While the chair I purchased was a great value for the price, the assembly proved challenging due to my mobility issues. Despite this small setback, I would highly recommend for their efficient delivery and product quality. Although the chair may not be ideal for extended periods of sitting, it serves its purpose well. Thank you,, for your exceptional service!
J Jane Ireton
47 days ago

Life-changing Experience: Unbeatable Fast Delivery and Top-notch Products! 🌟

As a fervent online shopper, I always seek seamless experiences. not only met but exceeded all my expectations! The swift delivery left me awestruck, receiving my order in no time. Unpacking the products was a joy - the quality and craftsmanship were evident from the get-go. Despite the affordable pricing, each item exuded durability and finesse. I felt assured that every penny spent was truly worth it! Without a doubt, I'm already planning my next purchase., you've won me over with your impeccable service and outstanding products!
N Nikki
47 days ago

Ecstatically Satisfied: A Testimonial for Aosom UK

Let me paint a picture of sheer delight and contentment - that's what I experienced with Aosom UK. Two separate orders, both arrived at lightning speed, showcasing their commitment to excellent service. And oh, let's not forget the pièce de résistance - the chair. It's not just any chair; it's a cozy paradise where every seating moment feels like a warm embrace. Aosom UK, you've elevated my comfort game to unparalleled levels. Thank you for making me very, very happy! 🌟
48 days ago

Life-Saving Sturdy Dog Gate: Aosom Delivers Beyond Expectations!

Embarking on the quest for a reliable dog gate, I stumbled upon Aosom, leaving behind the hefty price tag at B&Q. The journey began with deciphering vague instructions, testing our problem-solving skills. Despite the initial confusion, the gate now stands tall, a symbol of triumph over adversity. Upon its grand debut, our furry companions greeted it with bewilderment, their puzzled expressions soon turning into curiosity and acceptance. The gate's strength and resilience became our shield of protection, providing a sense of security we had longed for. Operating the gate proved to be a breeze, blending seamlessly into our daily routine. As we witnessed its seamless functionality, a wave of contentment washed over us, grateful for Aosom's quality craftsmanship and cost-effective solution. In the realm of pet ownership, Aosom's dog gate reigns supreme, a testament to reliability and satisfaction. Gratitude fills my heart as I reflect on this transformative purchase, a heartfelt thank you to Aosom for exceeding expectations and enhancing our lives indelibly.
S sherri honey
48 days ago Turning Disappointing Customer Service into a Learning Experience

As a customer reaching out to for replacement runners due to confusing instructions, I found myself frustrated with the initial lack of assistance. However, this encounter led to a valuable lesson in communication and problem-solving. Although the customer support initially seemed unhelpful and unable to provide the needed part, I took a different approach by offering to pay for the replacement. Despite the initial resistance, a deeper conversation ensued, highlighting the importance of active listening and understanding customer needs. While the experience started off rocky, it ultimately turned into a constructive interaction. It showcased the potential for improvement in customer service processes and demonstrated the power of persistence and open communication. may have faltered at first, but the encounter highlighted the opportunity for growth and development in enhancing their customer support.
N Nicola Gwillim
49 days ago

Unmatched Customer Care: A Review of Stellar Service

My experience with left me utterly impressed with their customer service. After mistakenly placing an order, I quickly reached out to their customer support team, hoping to rectify my error. To my surprise, despite the order already being in transit, the team made every effort to rectify the situation, showcasing unwavering dedication to customer satisfaction. The swift response I received on a regular Friday morning was a breath of fresh air in today's fast-paced world. By Monday morning, I was pleasantly surprised with a call informing me that my order had been successfully canceled, and a refund was on its way. Such efficiency and attentiveness to customer needs are rarely seen in the online shopping realm. Furthermore, the seamless process of placing the correct order and receiving timely updates on its delivery status reassured me of their commitment to excellence. The prompt resolution of my mistake and the care extended by has truly set a new standard for me when it comes to online shopping.
A Ali Arefi
49 days ago

Transforming Home Dreams into Reality with Aosom

As a hopeful homeowner, I took the leap and ordered a beautiful garden shed from Aosom on 04/02/24. Excitement filled my heart as I eagerly awaited its arrival. The initial promise of delivery by 08/02/24 fed my anticipation. However, days turned into weeks, and my cherished shed was nowhere in sight. Despite my growing disappointment, what truly saddened me was the lack of care shown by the company. Aosom's disregard for my order's delay left me feeling frustrated and let down, emotions that were hard to shake off. In a world where customer service often falls short, the experience with Aosom stands out as a poignant reminder of the importance of reliability and transparency in business dealings. While the shed may be missing, the impact of such a disheartening customer service experience lingers on. My hope is that Aosom will reflect on this feedback and strive to improve their communication and service standards. Every customer's dream of a perfect garden retreat deserves to be nurtured and respected, and I trust Aosom will work towards making this a reality for all who place their trust in them.
V Vic Cameron
50 days ago

Incredible Aosom Experience: Outsunny Bistro Set Review

My journey with and their Outsunny Bistro Set has been nothing short of amazing. As I unboxed the set destined for our caravan last October, I was immediately impressed by the superior quality of the product. However, a minor hiccup arose when I noticed an issue with one of the chair fronts. Without delay, I reached out to Aosom at 11 am to address the concern. To my delight, their customer service team was not only prompt but incredibly accommodating. Without any hesitation, they agreed to replace the faulty chair. Imagine my surprise when I received the replacement at my doorstep by 3:20 pm the very next day, on Saturday, the 17th of February! This level of dedication and efficiency in customer service truly sets Aosom apart. Their commitment to ensuring customer satisfaction is unmatched. I am beyond impressed by their swift response and seamless resolution of my issue. This experience has solidified my trust in Aosom, and I will not hesitate to recommend them to anyone in search of quality products paired with exceptional service. Thank you, Aosom, for exceeding my expectations and for your outstanding commitment to customer satisfaction. Well done!
51 days ago

A Game-Changer: My Unforgettable Experience with

Investing in a recliner from has truly transformed my relaxation routine. The comfort it provides is unparalleled, offering a haven after a long day. Despite a minor hiccup during delivery when the carrier almost left my prized possession in a tight hallway, a quick conversation ensured that it graced my lounge elegantly. This incident aside, the recliner itself exceeded my expectations, proving to be a sturdy and reliable companion. Thank you,, for enhancing my home with this exceptional piece that brings both comfort and style to my living space. A shopping experience worth repeating!

Introduction: is an online retail platform that offers a wide range of products for outdoor living, home d?cor, pet supplies, and more. With a diverse product selection and competitive prices, Aosom aims to provide customers with convenience and value for money. In this editorial review, we will explore various aspects of, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

  • Pros:
    • Wide range of products: offers a diverse selection of products for different needs such as outdoor living, home essentials, and pet supplies.
    • Competitive prices: Aosom strives to provide customers with competitive prices, making it a cost-effective option for shoppers.
    • Free shipping: Aosom offers free shipping on most orders, allowing customers to save on delivery costs.
    • Easy navigation: The website is user-friendly, with intuitive navigation that makes it easy to find desired products.
    • Secure payment options: provides various secure payment options, ensuring customers' financial information is protected.
  • Cons:
    • Limited physical stores: primarily operates as an online platform, which means customers may not have the option to visit a physical store for an in-person shopping experience.
    • Occasional product availability issues: Some customers have reported occasional issues with certain products being out of stock or unavailable.

User Experience: provides a seamless user experience with its well-organized website layout and intuitive navigation. Customers can easily browse through different categories and filter products based on their preferences. The product pages provide detailed information, images, and customer reviews to help users make informed purchasing decisions. The website's responsive design ensures a smooth browsing experience across various devices.

Pricing and Value for Money: offers competitive prices for its wide range of products. Customers can find affordable options for outdoor furniture, home d?cor, pet supplies, and more. The platform frequently runs promotions and discounts, providing additional value for money. With a range of price points available, Aosom caters to customers with different budgets while maintaining quality standards.


While offers a comprehensive selection of products, customers may also consider exploring alternative online retailers like Wayfair, Amazon, and eBay. These platforms provide similar product categories and offer a broad range of choices. However, comparing prices, customer reviews, and specific product availability will help customers determine the most suitable platform for their needs.

Customer Service: is committed to providing a satisfactory customer service experience. The platform offers multiple channels for customer support, including email, online chat, and a helpline. Customers can reach out to the support team for inquiries, order assistance, or any other concerns. The response times are generally prompt, ensuring that customers receive timely assistance.

Product Quality and Selection: emphasizes product quality and selection, offering a diverse range of products from trusted brands. The platform ensures that products meet quality standards before making them available to customers. With a variety of categories, customers can find products suitable for their specific needs, whether it's outdoor furniture, home essentials, or pet supplies.

Website Usability: has a user-friendly website interface that enhances the overall shopping experience. The website's layout is intuitive and well-organized, allowing customers to browse through different categories effortlessly. The search function helps users quickly find specific products, while filters enable them to refine their search based on attributes such as price, brand, or customer ratings.

Returns and Exchanges: has a clearly defined returns and exchanges policy. Customers have the option to return or exchange products within a specified period, subject to certain conditions. The platform provides detailed instructions on how to initiate returns or exchanges, ensuring a smooth resolution process. While customers may be responsible for return shipping costs in some cases, Aosom strives to assist customers with any product-related concerns.

Promotions and Discounts: frequently offers promotions and discounts on various products. Customers can find discounted items, limited-time offers, and clearance sales on the website. Subscribing to the newsletter or following Aosom's social media accounts can provide updates on the latest promotions and exclusive offers, enabling customers to save money while shopping.

Reputation: has established a reliable reputation as an online retailer. With a large customer base and positive feedback, Aosom demonstrates a commitment to customer satisfaction. The platform actively seeks feedback and reviews to continuously improve its offerings and address any concerns. Aosom's reputation is built on providing quality products, competitive prices, and efficient customer service.

Payment Options: offers a variety of secure payment options for customers' convenience. Customers can make payments using major credit cards, debit cards, PayPal, or Klarna (a "buy now, pay later" service). The platform ensures that customers' financial information is protected through secure payment gateways, instilling trust and confidence in the transaction process.

Loyalty Programs: does not currently offer a dedicated loyalty program. However, customers can subscribe to the newsletter or follow Aosom's social media accounts to stay updated on exclusive promotions and discounts. These opportunities allow customers to maximize their savings and receive special offers, enhancing their overall shopping experience.

Customer Reviews: encourages customers to leave reviews and ratings for products they have purchased. These customer reviews play a crucial role in helping other shoppers make informed decisions. The platform displays honest and transparent customer feedback, which contributes to the overall credibility and trustworthiness of

Community Involvement: actively engages with its community through social media platforms like Facebook, Instagram, and Twitter. The platform shares relevant content, product updates, and engages in conversations with customers. By actively participating in social media communities, Aosom fosters a sense of connection and collaboration while addressing customer needs and concerns.

Shipping and Costs: offers free shipping on most orders within the United Kingdom. However, certain remote areas or non-mainland locations may incur additional shipping costs. The website provides clear information regarding shipping options and associated costs during the checkout process. strives to ensure timely delivery of orders, with estimated delivery times displayed on product pages. In conclusion, is a reputable online retailer that offers a wide range of products for outdoor living, home d?cor, pet supplies, and more. With competitive prices, a user-friendly website interface, and a commitment to customer satisfaction, Aosom aims to provide customers with value for money and an enjoyable shopping experience. While there may be minor drawbacks such as limited physical stores and occasional product availability issues, Aosom's strong reputation and emphasis on product quality make it a reliable choice for online shopping.