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John E
Unforgettable Customer Service at apexgamingpcs.com
My experience with apexgamingpcs.com was truly disappointing. I initially placed an order for a PC, but upon realizing that the shipping date wouldn't meet my urgent requirements, I promptly decided to cancel my purchase. Following their cancellation procedure, I was taken aback when the company proceeded to charge my card and ship the PC despite my efforts. The ensuing email exchanges with their staff left me feeling unheard and frustrated. It was disheartening to witness such lack of understanding and flexibility from a company that I had trusted. Unfortunately, this experience has left me questioning the trustworthiness of the firm, and I am hesitant to engage with them in the future. Reflecting on my encounter with apexgamingpcs.com, I am now more cautious when selecting online retailers. This incident highlighted the importance of transparent communication and customer-centric policies in fostering trust and loyalty. Moving forward, I will seek out businesses that prioritize customer satisfaction and uphold their commitments. Despite this negative experience, I hope that apexgamingpcs.com can learn and grow from such encounters to provide better service for their future patrons. As for me, I will be exploring other avenues for my gaming needs to ensure a smoother and more reliable purchasing journey. N
Nathan Joonnekindt
Exemplary Transparency and Genuine Care: A Beacon in the Shadows of Deception
I must share a heartfelt expression of gratitude towards apexgamingpcs.com for exceeding my expectations with their exceptional customer service. Upon encountering some initial concerns, I reached out to their support team and was pleasantly surprised by the level of transparency and genuine care I received. Contrary to what I had read online, my experience with apexgamingpcs.com was marked by clear communication and a genuine effort to address any issues promptly. Instead of bombarding me with pop-up ads and hidden agendas, the team at apexgamingpcs.com demonstrated a commitment to transparency that truly sets them apart in the industry. Although I encountered a minor hiccup with the verification process, the support representative, Mohammed, went above and beyond to ensure that I felt valued and heard throughout the entire journey. His dedication to providing honest explanations and timely updates restored my faith in the company and reassured me that my purchase was in good hands. In a landscape where deceptive practices and lack of transparency have become all too common, apexgamingpcs.com stands out as a beacon of integrity and customer-centric values. I wholeheartedly recommend their services to anyone seeking a reliable and trustworthy partner for their gaming needs. Thank you, apexgamingpcs.com, for restoring my faith in online shopping and for setting a shining example of how businesses should prioritize their customers' satisfaction above all else. Your dedication to transparency and genuine care has earned my loyalty for life. C
Christopher Leu
Turning My Gaming Experience Around: A Testimonial for ApexGamingPCs
When I first received my order from ApexGamingPCs, I was disheartened to find that most of the items were faulty. My excitement to set up the ultimate gaming rig was quickly dampened. However, amidst the disappointment, there was one shining exception. One item stood out as a beacon of quality in an otherwise frustrating experience. As if the defective products weren't enough, my computer began making strange noises and slowed down significantly. Concerned, I reached out to the customer service team at ApexGamingPCs. While they initially assured me that they were investigating the issue, days passed without a resolution. Despite the setbacks, I cannot deny the exceptional performance of the one non-faulty item I received. Its flawless functionality and impressive features hinted at the gaming paradise I had envisioned. It was this glimmer of hope that prompted me to give ApexGamingPCs a chance to make things right. In the midst of my growing frustration, I made a decision – I opted to keep the one reliable item and requested a refund for the rest. Although my trust had been shaken, I held onto the hope that ApexGamingPCs would come through. While my journey with ApexGamingPCs has been rocky, I firmly believe that every cloud has a silver lining. Despite the initial disappointments and ongoing process, the potential of that one dependable item gives me hope for the gaming experience I dream of. So, to anyone who, like me, has faced challenges with their order from ApexGamingPCs, I encourage you to remain hopeful. Sometimes, amidst the apparent setbacks, there lies a glimmer of excellence that could transform your gaming experience. I eagerly anticipate the resolution of my current situation and remain optimistic about the potential of the reliable product that has shone through the clouds of disappointment. C
Custom Apex Build Customer
Unparalleled Customization, Stellar Service
I can't say enough about my experience with apexgamingpcs.com. Investing over $5k in a custom PC was a big decision for me, and I'm thrilled with the result. From the moment I connected with John in customer service, I knew I was in good hands. His expertise and consistent updates made the entire process seamless. What truly sets them apart is their flexibility. When I expressed my preference for a specific PC case not listed on their website, they didn't hesitate to accommodate my request. Their willingness to work with me on the components I desired was truly impressive. In fact, I learned that they're open to sourcing specific components, even if they're not featured on their site. This level of dedication to customization is hard to come by. It's clear that they understand the endless possibilities of PC builds and are committed to bringing their customers' visions to life. Their inclusive approach and stellar service have earned my trust and loyalty. I'm proud to showcase my fantastic, personalized build, all thanks to the unparalleled team at apexgamingpcs.com. C
Custom Apex Build Customer
Exemplary Customer Service, Personalized Builds with Apex Gaming PCs
Embarking on a quest for the perfect custom-built PC led me to apexgamingpcs.com, where my journey to tech nirvana truly began. The sheer magnitude of options available was awe-inspiring, but it was the exceptional customer service that truly set this experience apart. My investment of over $5k in a dream machine was met with expertise and professionalism, notably embodied by John from the customer service team. His meticulous attention to detail and regular updates during the build process instilled confidence that my vision was in capable hands. What truly impressed me was Apex Gaming PCs' flexibility towards accommodating changes. Not content with the standard PC case offerings, I yearned for the sleek ASUS Hyperion. A simple phone call was all it took to express my desire, and to my delight, they were more than willing to tailor the build to my specifications. The unwavering commitment to customer satisfaction was evident - if a desired component wasn't listed on their website, a quick conversation opened up a world of possibilities. Their willingness to collaborate on creating a personalized masterpiece demonstrated a rare level of dedication to their craft. In a realm where endless configurations exist, Apex Gaming PCs shines as a beacon of understanding and adaptability. They grasp that each customer's vision is unique and are eager to bring it to life, transcending the boundaries of a standard order form. For those seeking not just a PC, but a personalized technological marvel crafted with care and expertise, look no further than Apex Gaming PCs. Their blend of exemplary customer service and commitment to customization makes them a true standout in the world of custom PC builds. A
Andrew Cowell
Patience Wears Thin, Disappointed by ApexGamingPCs
As one of the customers who eagerly placed an order with apexgamingpcs.com, I was filled with excitement and anticipation as I awaited the arrival of my PC. However, the tides turned when the estimated delivery date of December 4th came and went, leaving me still without the longed-for package as January rolled in. The frustration grew as I diligently opened five tickets over the span of five weeks, each time receiving the same disheartening response that they were "waiting for parts." This prolonged waiting period tested my patience, as I grappled with the realization that the company was selling products they did not have in stock. Equally disappointing was the lack of proactive communication and the inability to provide a clear resolution. My attempts to seek a refund met with resistance, despite having paid for the product with my credit card and incurring interest over four months for an item that remained undelivered. The experience with apexgamingpcs.com left me disheartened and disillusioned, with a profound sense of disappointment in both the company's practices and their customer service standards. This testimonial serves as a cautionary tale for those considering business with apexgamingpcs.com, urging potential customers to proceed with caution and manage their expectations accordingly. K
Keegan Williams
A Personalized Experience: Exceptional Service and Quality Products at apexgamingpcs.com
When I stumbled upon apexgamingpcs.com, I never expected to find such a personalized and exceptional service. The entire experience of getting a computer from them has been nothing short of amazing. I was pleasantly surprised to receive step-by-step updates about the progress of my computer. It was comforting to know exactly what was happening as I eagerly awaited its arrival. What truly stood out was when they personally reached out to inform me about any potential issues with a part or offered a better alternative. This level of personalized attention made me feel valued as a customer and solidified my trust in their expertise. Not only was their service top-notch, but the quality of the products they offer is also outstanding. I can confidently say that the creators they partner with are just as commendable. The final product I received surpassed my expectations, and I couldn't be happier with my purchase from apexgamingpcs.com. I wholeheartedly recommend apexgamingpcs.com to anyone in search of a high-quality computer accompanied by exceptional service. Thank you for making the entire process so seamless and enjoyable. K
Keegan Williams
Exceeding Expectations Every Step of the Way
When I stumbled upon Apex Gaming PCs, little did I know that I was about to embark on a journey of unparalleled customer service and exceptional quality. Their commitment to transparency and communication stood out from the start – providing detailed updates on the progress of my custom computer build, making me feel involved every step of the way. What truly sets them apart is their personalized approach. When a potential issue arose with a part, they didn't just fix it – they went the extra mile to personally reach out and ensure that my build would exceed expectations. This level of care and dedication is a rare find in today's fast-paced world. I wholeheartedly recommend Apex Gaming PCs, not only for the outstanding products they deliver but also for the genuine partnerships they form with their customers. This is a team that truly cares about the end result, as much as the satisfaction of those they serve. Partnering with them has been a decision I will never regret – a decision that has elevated my gaming experience to new heights. K
Keegan Williams
Transforming Dreams into Reality
When I stumbled upon apexgamingpcs.com, little did I know that I was about to embark on a journey of unparalleled craftsmanship and customer service. "They make good stuff," I thought, but my experience went beyond mere satisfaction. From the moment I placed my order, the team at Apex Gaming PCs kept me in the loop with a detailed step-by-step description of the progress. Their transparency and personalized approach set them apart in the digital realm. Not only did they deliver a top-quality product, but they also ensured that each component was carefully chosen to meet my needs. What truly stands out is their dedication to perfection. If a part needed replacement or an upgrade, they didn't hesitate to reach out personally, guaranteeing that my final product exceeded expectations. Their commitment to excellence is matched only by the exceptional creators they collaborate with. I wholeheartedly recommend Apex Gaming PCs to anyone looking to turn their gaming dreams into reality. Trust me, their impeccable service and top-notch products will leave you in awe, just like they did for me. A
AJ
Unfortunate Experience with apexgamingpcs.com: Disorganized and Lacking Honesty
As a recent customer of apexgamingpcs.com, I am disappointed to share my experience with this company. My order #AG11743 turned out to be a series of frustrations and let-downs that I would not wish upon anyone in the market for a custom build. The initial scheduled phone call with their build specialist, Brandon Walker, started off on the wrong foot with lateness and lack of constructive assistance. Despite my clear requests to not install LED lights in the case and to have it in black, the company failed to honor these specifications. The lack of attention to detail and disregard for my preferences set the tone for a series of disappointments to come. Over the span of 4+ weeks, I was repeatedly assured that my requests would be met, only to find out via the order status that the case color had not been updated as promised. Subsequent communication with Mohammed and Jeff led to further delays, with the company citing the need for additional stress testing and a two-week wait for the black case. When the PC finally did arrive, it was in a white case, contradicting the previous information provided and leaving me utterly perplexed. This extended wait time, misinformation, and ultimate failure to meet my specifications are simply unacceptable, especially considering the substantial investment made in a custom build. My experience has been disappointing, and it has become clear that the promises made by the company were not upheld. In hindsight, I regret not taking matters into my own hands and building the PC myself. This unfortunate experience serves as a cautionary tale, and I hope that others will heed this warning before entrusting their custom builds to a company that has fallen short of its commitments. A
AJ
A Sincere Warning: Dishonesty and Disorganization at Apex Gaming PCs
As a dissatisfied customer of apexgamingpcs.com, I feel compelled to share my disappointing experience with their services. My order, placed under #AG11743, turned into a frustrating ordeal due to the company's unorganized and dishonest practices. The scheduled phone call with a supposed build specialist, Brandon Walker, not only started late but also failed to address my concerns effectively. I clearly communicated my desire to exclude LED lights from the case, requesting that they simply send the box alongside it. Despite Brandon's assurance, the company didn't honor this request, leading to a sense of betrayal and disappointment. Moreover, I emphasized my preference for a black case, only to find out that I had to swiftly change cases after placing the order, with no option to select the color. Brandon assured me that obtaining a black case would pose no issue. However, over four weeks later, the order status reflected updates for the motherboard and RAM but not the case color. Upon reaching out to Mohammed and Jeff, I was informed that it would take an additional two weeks to procure the black case and undergo stress testing once more, prolonging the already delayed process. Despite being promised a two-week rush build option, my entire order took nearly seven weeks to complete. Upon receiving my PC, it was in a white case, causing further confusion and frustration. The company's failure to fulfill their assurances and their disregard for timelines resulted in an utterly unsatisfactory experience. For the significant investment entailed in a custom build, the level of service provided by Apex Gaming PCs is unacceptable. This experience has taught me that, in the future, I would rather invest the time and effort into building a PC myself than entrust it to a company with such poor standards. In conclusion, I strongly advise potential customers to reconsider engaging with apexgamingpcs.com, given the dishonesty and disorganization I encountered. A
Amber Chandler
Unveiling My Heartfelt Experience with Apex Gaming PCs – A Candid Review
Upon first glance, I was enamored by the sleek and stylish design of the Apex Gaming PC. The process of customizing the PC parts on the website was seamless, and any compatibility issues were promptly flagged, easing my concerns. However, as time unraveled, my initial excitement was overshadowed by a series of perplexing and frustrating events. A few weeks into utilizing the PC, I encountered a disheartening setback. While engrossed in the captivating world of Planet Zoo, my PC abruptly powered off, leaving me staring at a cryptic error message. Despite troubleshooting attempts, the PC remained unresponsive, and it dawned on me that the dreamy allure of this high-performance machine was overshadowed by its baffling malfunction. Compounding my distress, I faced incompatibility issues with newly gifted speakers, exacerbating the dilemma. The Bluetooth connectivity faltered, tarnishing the sound quality, and the RGB lighting on the graphics card failed to respond, raising doubts about the PC's integrity. Furthermore, the unsettling wobble of the back fan seemed incongruous with the premium quality promised by Apex Gaming PCs. The disarray extended beyond the tangible flaws as I navigated through a tumultuous customer service experience. Despite the initial amiable interactions, the lack of proactive communication left me in a state of perpetual uncertainty. Delays in the PC build, compounded by contradictory information about the status of crucial components, eroded my trust in the company. The promise of a scheduled specialist call, laced with reassurances, culminated in unmet expectations and unaddressed queries, casting a shadow on the company's commitment to customer satisfaction. While the promise of a custom-built PC tailored to my needs initially instilled confidence, the exorbitant cost of a liquid cooler and the absence of a promised military discount sowed seeds of doubt. The culmination of these experiences left me grappling with the stark realization that the allure of Apex Gaming PCs was eclipsed by a tumultuous journey fraught with unfulfilled promises and technical shortcomings. As I navigate my daily endeavors, reliant on a PC that once held the promise of seamless performance, I am compelled to share the complexities of my journey with Apex Gaming PCs. This candid account seeks not to disparage but to shed light on the multifaceted tapestry of my experience, inviting others to tread cautiously in their pursuit of the perfect gaming companion. A
Amber Chandler
From Frustration to Disappointment: My Experience with Apex Gaming PC
I had high hopes when I ordered my custom PC from apexgamingpcs.com, but my excitement quickly turned to frustration and disappointment. While the process of selecting the PC parts on their website was a breeze, the actual build and functionality of the PC left much to be desired. After finally receiving my PC, I was devastated when it suddenly refused to turn on. To make matters worse, when I sent it for repair, I discovered that the initial build was flawed due to a crucial mistake in the wiring done by the Apex Gaming PC builder. This not only left me without a functioning PC but also raised serious concerns about the quality of their work. The issues didn't stop there. I experienced constant crashes while playing games, despite having a PC that should have been more than capable of handling them. Additionally, the new speakers I received as a gift for Christmas did not work properly when connected to the PC, and the Bluetooth connectivity was unreliable at best. Furthermore, the build quality fell short of the premium, high-quality standard that Apex Gaming PC claims to uphold. The back fan was shaky, and I faced difficulties with the RGB lighting on the graphics card. These issues, coupled with the significant delay in receiving my PC, left me feeling deeply disappointed in the overall experience. While the customer service representatives were friendly, the lack of consistent communication and the constant delays in the build process left me feeling uncertain and unsupported. Despite being promised a call from a specialist to ensure that my custom PC would be perfect for me, I was ultimately let down by the lack of follow-through and unfulfilled promises. My sincere hope is that Apex Gaming PC can address these issues and improve the quality of their builds and customer service. As it stands, my experience has been far from satisfactory, and I would caution others to carefully consider their options before choosing Apex Gaming PC for their custom build needs. M
metal
Unmatched Satisfaction with My Custom PC from apexgamingpcs.com
I cannot contain my excitement as I share my profound satisfaction with the custom PC I ordered from apexgamingpcs.com. While the price may seem slightly higher than anticipated, given the convenience of having a professionally assembled computer, it was completely worth it. Despite placing my order during the bustling Christmas season of 2022, I received my PC in just two months. The meticulous attention to detail and the impeccable precision with which my specifications were met left me in awe. This PC is everything I had envisioned and more, truly exceeding my expectations. Thank you, apexgamingpcs.com, for delivering an outstanding product that has brought so much joy into my computing experience. M
metal
Unmatched Performance and Exceptional Service
From the moment I received my custom-built PC from apexgamingpcs.com, I was blown away. Yes, it was a bit pricier than building it myself, but the level of craftsmanship and attention to detail made every penny worth it. Despite the holiday rush in 2022, my order arrived in just two months, exceeding my expectations. The performance of the PC has been nothing short of exceptional, handling every task with ease. From gaming to video editing, it has exceeded my expectations in every way possible. What's more, the personalized assistance I received from the team at apexgamingpcs.com was outstanding. They listened to my specific requirements and delivered a product that was tailored to my needs. I couldn't be happier with my purchase. The investment in a custom-built PC from apexgamingpcs.com has proven to be one of the best decisions I've made. Thank you for the incredible product and service!
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Introduction
Apex Gaming PCs is a leading online retailer specializing in high-performance gaming computers. With a wide selection of pre-built systems and customizable options, the company caters to gamers of all levels. Whether you are a casual player or a hardcore enthusiast, Apex Gaming PCs promises to deliver top-notch products that enhance your gaming experience.
Pros
- Wide variety of pre-built systems and customization options to suit different needs and budgets.
- High-performance components ensuring smooth and lag-free gameplay.
- Expertise in gaming hardware and up-to-date knowledge of the latest technologies.
- User-friendly website with intuitive navigation for a hassle-free shopping experience.
- Positive customer reviews, reflecting satisfaction with product quality and customer service.
Cons
- Prices may be higher compared to other competitors in the market.
- Limited selection of gaming accessories and peripherals.
User Experience
Apex Gaming PCs prioritizes user experience by offering a seamless shopping journey on its user-friendly website. The navigation is intuitive, allowing customers to easily find and customize their desired gaming PCs. The detailed product descriptions and specifications help customers make informed decisions. The website also features helpful guides and tutorials for gamers at different skill levels, making it an excellent resource for beginners and experts alike.
Pricing and Value for Money
While Apex Gaming PCs may not be the most budget-friendly option, their prices are justified by the high-quality components used in their systems. Customers can choose from various configurations, enabling them to find a suitable option that fits their budget and desired performance. The value for money lies in the exceptional performance, durability, and reliability offered by Apex Gaming PCs, making them a worthy investment for serious gamers.
Alternatives
For customers seeking alternatives to Apex Gaming PCs, there are a few reputable competitors in the market. Some notable options include CyberPowerPC, iBuyPower, and Origin PC. These companies offer similar products and customization options, but it's always recommended to compare prices, specifications, and customer reviews before making a final decision.
Customer Service
Apex Gaming PCs prides itself on providing excellent customer service. Their knowledgeable and friendly support team is readily available to assist customers with any queries or concerns. Customers can reach out via phone, email, or live chat, and experienced representatives ensure prompt and satisfactory resolutions. Many customer reviews appreciate the responsiveness and professionalism exhibited by the customer service team.
Product Quality and Selection
Apex Gaming PCs stand out for their commitment to using top-quality components in their gaming systems. They partner with reputable brands and manufacturers to ensure high-performance and longevity. The selection includes a wide range of processors, graphics cards, storage options, and more, allowing customers to create a gaming PC tailored to their specific requirements. While the selection may not be as extensive for gaming accessories and peripherals, the focus on quality remains consistent.
Website Usability
Apex Gaming PCs' website is well-designed and user-friendly. The layout is clean, with clear categories and filters that simplify the browsing and customization process. The website also loads quickly, providing a smooth experience for customers. The responsive design ensures compatibility with various devices, facilitating easy access to the site from desktops, laptops, and mobile devices.
Returns and Exchanges
Apex Gaming PCs offers a transparent and hassle-free return policy. If customers encounter any issues with their orders, they can initiate a return or exchange within a specified period. The company promptly addresses concerns and ensures that customers are satisfied with their purchases. However, it is essential to review their specific return policy and warranty details to understand the terms and conditions.
Promotions and Discounts
Apex Gaming PCs occasionally runs promotions and offers discounts on selected products or configurations. These promotions can provide customers with an opportunity to save on their gaming PC purchases. By subscribing to their newsletter or following their social media channels, customers can stay updated on the latest deals and exclusive offers.
Reputation
With a strong reputation in the gaming community, Apex Gaming PCs has established itself as a trustworthy brand. Their commitment to product quality, customer service, and gaming expertise has garnered positive reviews from numerous customers. The company has managed to build a loyal customer base, which speaks volumes about their reliability and dedication to customer satisfaction.
Payment Options
Apex Gaming PCs offers multiple payment options, including major credit cards, debit cards, and PayPal, ensuring convenience and flexibility for customers. The secure payment gateway protects personal and financial information, instilling confidence in customers when making online transactions.
Loyalty Programs
Currently, Apex Gaming PCs does not offer a specific loyalty program. However, customers can benefit from the company's occasional promotions and exclusive offers, which serve as a form of reward for their continued support.
Customer Reviews
Customer reviews play a vital role in evaluating the performance of Apex Gaming PCs. The majority of reviews highlight the company's superior product quality, reliable customer service, and efficient delivery. Many customers express their satisfaction with the overall experience, recommending Apex Gaming PCs to fellow gamers. These positive reviews contribute to the company's strong reputation and demonstrate their ability to consistently meet customer expectations.
Community Involvement
Apex Gaming PCs actively engages with the gaming community through various channels. They participate in gaming events, sponsor esports tournaments, and collaborate with content creators. This involvement showcases their commitment to being a part of the gaming ecosystem and contributing to its growth and development.
Shipping and Costs
Apex Gaming PCs offers reliable and timely shipping services to ensure that customers receive their orders promptly. The company partners with reputable carriers and provides tracking information for customers to stay updated on their delivery status. Shipping costs may vary depending on the destination, order size, and selected shipping method. However, the company strives to keep these costs competitive and transparent.
In conclusion, Apex Gaming PCs is a reputable online retailer specializing in high-performance gaming computers. Their commitment to using top-quality components, excellent customer service, and dedication to the gaming community sets them apart. While they may not have the most budget-friendly options, the value for money lies in the exceptional performance and reliability of their gaming systems. Overall, Apex Gaming PCs has garnered a strong reputation and is a reliable choice for gamers looking for top-notch products and a satisfying shopping experience.