Apos Reviews

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38 Reviews

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115 days ago

Exceptional Sound Quality, Thwarted by Technical Issues

I was thrilled to add the Dac from apos.audio to my home audio setup, and initially, the sound quality was beyond compare. However, my excitement was short-lived when I encountered technical issues with the USB connection. Despite reaching out to customer service via email, I was disappointed by the lack of response. It's disheartening when a promising product falls short due to technical glitches and unresponsive customer support.
115 days ago

A Game-Changer Till It Broke: My Frustrating Experience with apos.audio’s DAC

I was ecstatic when I first got my hands on apos.audio's DAC. The difference in sound quality was remarkable, and it significantly enhanced my listening experience. However, my excitement was short-lived as I encountered a major issue – the USB connection was defective. Despite reaching out to customer service multiple times, I was disheartened by the lack of response. As a loyal customer, this left me feeling neglected and disappointed. The lack of assistance in resolving the problem with the DAC's connectivity issues was truly disheartening. While the product initially exceeded my expectations, the subsequent customer service experience left much to be desired. I hope apos.audio can address these concerns to ensure that future customers do not encounter similar issues. Despite the frustration I faced, I genuinely hope that others have a better experience with the product and receive the support they deserve.
115 days ago

Incredible Sound Quality and Stylish Design!

I recently purchased The Dac from apos.audio and I must say, I am blown away by the sound quality! The music now sounds clearer, crisper, and more vibrant than ever before. Not to mention, the sleek and stylish design of The Dac adds a touch of elegance to my audio setup. The USB connection works like a charm, ensuring a smooth and uninterrupted listening experience. I have been enjoying my favorite tracks without any hiccups or disruptions. The Dac has truly taken my music enjoyment to a whole new level. Moreover, whenever I had a question or needed assistance, the customer service team at apos.audio was quick to respond and went above and beyond to help me. Their dedication to customer satisfaction is truly commendable. In conclusion, The Dac has exceeded all my expectations and I couldn't be happier with my purchase. If you're looking to elevate your audio experience, I highly recommend The Dac from apos.audio.
S Simon Liu
163 days ago

Redemption in Customer Service: A Review of apos.audio

As a dedicated audio enthusiast, I recently found myself in a frustrating predicament with my Moondrop Dark Saber purchased from apos.audio. To my dismay, the product broke within a mere five days, succumbing to a combination of an overly tight 2 pin connector and a fragile, hollow plastic shell. My disappointment was palpable, as I reached out to customer service, only to be informed that the issue was not classified as a defect. Moreover, the proposed solution came with a hefty price tag: a staggering $425, which was more than half the cost of the product, for the replacement of less than 50% of the item. While initially disheartened by this turn of events, I am pleased to recount that apos.audio's customer service team ultimately turned the tide of my experience. In a striking display of empathy and dedication to customer satisfaction, they went above and beyond to address my concerns. Not only was the exorbitant fee waived, but they also facilitated a prompt and seamless replacement, allowing me to once again revel in the unparalleled audio experience that the Moondrop Dark Saber promises. The remarkable transformation of my customer journey with apos.audio stands as a testament to the pivotal role of genuine care and proactive problem-solving in the realm of e-commerce. This positive outcome has not only restored my confidence in the brand, but it has also solidified my loyalty as a satisfied customer. I am grateful for the unwavering support and understanding displayed by the apos.audio team, and I eagerly anticipate continuing my audio endeavors with the assurance of their exceptional service.
S Simon Liu
163 days ago

Unparalleled Sound Quality and Exceptional Customer Service

I cannot express my gratitude enough for the outstanding service I received from apos.audio. I recently purchased the Moondrop Dark Saber, and unfortunately, encountered a minor issue with the 2 pin connector. I reached out to their customer service team, expecting it to be a complicated and drawn-out process. However, I was pleasantly surprised. The representative not only listened attentively to my concerns but also went above and beyond to ensure that I received a replacement at an incredibly reasonable cost. The sound quality of the Dark Saber is unparalleled, and the exceptional customer service further solidified my loyalty to this brand. Thank you, apos.audio, for your unwavering commitment to customer satisfaction.
S Simon Liu
163 days ago

Turning a Deceptive Purchase into a Costly Disappointment: My Experience with apos.audio

As a customer who placed trust in apos.audio, I am disappointed to share my frustrating experience. I purchased the Moondrop Dark Saber, excited to immerse myself in high-quality audio. However, my excitement quickly turned to disappointment when the product broke within a mere 5 days of use. The issue stemmed from a tight 2-pin connector, paired with a fragile, plastic shell. Although common sense would deem these as manufacturing defects, I was shocked to be informed by the company that these problems were not considered defects. Even more disheartening was their proposed solution — a replacement that would cost more than 50% of the original product's price, to fix less than 50% of the device. This not only felt unfair but also left me questioning the company's commitment to customer satisfaction. My experience with apos.audio has exposed a lack of transparency and a disregard for quality in their products. This incident serves as a cautionary tale for potential customers seeking reliability and trustworthiness in their audio purchases.
M Max
260 days ago

Transformed My Listening Experience with Apos.audio

I couldn't be more thrilled with the exceptional service and quality products I received from Apos.audio. After being disappointed by a previous purchase elsewhere, I turned to Apos.audio and was blown away by their SMSL—9. Not only did it elevate my listening experience, but their customer service went above and beyond to ensure I was completely satisfied. I can confidently say that Apos.audio has restored my faith in audio equipment providers. The SMSL—9 has become an integral part of my daily routine, and I couldn't be happier with my purchase. I highly recommend Apos.audio to anyone in search of top-notch audio products and unparalleled customer support. Thank you, Apos.audio, for exceeding my expectations and transforming my listening experience.
M Max
260 days ago

Unfortunate Experience Turned Lesson Learnt

After a frustrating encounter with apos.audio, I feel compelled to share my experience with potential buyers. I had purchased the smsl—9, filled with excitement, only to encounter issues just two weeks later. As I reached out for a refund, I was met with refusal and a lack of support. I understand the feeling of skepticism and frustration that follows such an experience, and I urge anyone considering a purchase to proceed with caution. Trust me, it's not worth the risk.
M Max
260 days ago

Transformed Experience: Misleading Expectations to Genuine Satisfaction

As a cautious shopper, I approached apos.audio with skepticism after reading a negative review. To my surprise, my experience unfolded differently. Upon receiving the SMSL—9, my initial excitement was met with disappointment when it malfunctioned after just two weeks. Anticipating a battle for a refund based on the previous feedback, I braced myself for the worst. However, the team at apos.audio displayed a complete turnaround from my expectations. Their customer support not only addressed my concerns promptly but also offered a hassle-free solution, ensuring I received a replacement without delay. I was genuinely touched by their commitment to customer satisfaction, a stark contrast to the scam accusations I had come across. My interaction with apos.audio exemplified integrity, understanding, and a genuine desire to rectify any issues faced by customers. The SMSL—9 mishap, which initially cast a shadow of doubt, ultimately turned into a testament to the brand's dedication to quality service. For anyone hesitant due to past reviews, I urge you to give apos.audio a chance. My transformed experience speaks volumes about their commitment to rectifying mistakes and prioritizing customer happiness. Trust me, you won't be scammed; instead, you'll be met with support and solutions beyond your expectations.
B Brian Taylor
263 days ago

Unparalleled Service and Quality Products

After reading about a negative experience, I felt compelled to share my own positive encounter with APOS. I recently purchased a Topping LA90 amp from APOS, and I couldn't be happier with my purchase. The sound quality is exceptional, and it has truly enhanced my listening experience. Furthermore, the customer service I received from APOS was outstanding. The team was incredibly responsive and went above and beyond to ensure that I was satisfied with my purchase. It's refreshing to support a company that values its customers and takes pride in delivering high-quality products. I highly recommend APOS to anyone in the market for audio equipment. Their dedication to customer satisfaction and top-notch products truly sets them apart. Thank you, APOS, for providing unparalleled service and quality products.
B Brian Taylor
263 days ago

Unmatched Customer Service Experience

After encountering a disappointing situation with my Topping LA90 amps from apos.audio, I was hesitant to trust another audio provider. However, my experience with APOS completely turned my perspective around. Not only were their products top-notch, but their customer service was unparalleled. I had the pleasure of interacting with their team when I needed assistance with a purchase, and I was blown away by their responsiveness and willingness to go above and beyond to ensure my satisfaction. They promptly addressed all my concerns, provided clear guidance, and even followed up after the sale to make sure everything was working perfectly. Thanks to APOS, I now have a reliable audio setup that exceeds my expectations. Their dedication to customer care truly sets them apart in the industry, and I would wholeheartedly recommend them to anyone looking for quality products backed by exceptional service.
B Brian Taylor
263 days ago

Stellar Customer Service and Quality Products

After a disappointing experience with another retailer, I was hesitant to try a new vendor for my audio equipment needs. However, APOS.audio was a game-changer. Their customer service team went above and beyond to address my queries promptly, ensuring a seamless shopping experience. I recently purchased two Topping LA90 amps from APOS.audio, and not only were the products top-notch, but they also arrived promptly and well-packaged. The sound quality exceeded my expectations, showcasing the brand's commitment to providing high-quality audio solutions. In the rare event that an issue arose with one of the amps, the customer service team at APOS.audio was quick to resolve the issue, offering a hassle-free replacement process that left me impressed. Their dedication to customer satisfaction is truly commendable. I highly recommend APOS.audio to anyone in search of premium audio products backed by exceptional customer service. Thank you, APOS.audio, for restoring my faith in online retailers and providing me with a truly exceptional shopping experience.
M Marcopolo
332 days ago

Life Saver! A Must-Read Review Before Making Your Decision

I cannot emphasize enough how grateful I am to have stumbled upon apos.audio PSA. Initially, I was hesitant due to a negative review, but I decided to delve deeper into the customer feedback. After reading through the compelling positive testimonials, I decided to give them a shot, and I am so glad that I did. From the moment I engaged with apos.audio PSA, I experienced unparalleled customer service. The team was incredibly attentive, patient, and knowledgeable, guiding me through the entire process with unwavering support. Their product not only met but exceeded my expectations, and the quality was truly top-notch. I urge anyone who may have been discouraged by a negative review to look at the bigger picture. My experience with apos.audio PSA has been nothing short of exceptional, and I am thrilled with my purchase. Thank you for restoring my faith in outstanding customer service and delivering a product that has truly enhanced my life.
M Marcopolo
332 days ago

Unforgettable Customer Support Experience

I can't help but share my exceptional experience with apos.audio! Their customer support team went above and beyond to assist me with an issue I encountered. The agent was patient, knowledgeable, and genuinely invested in resolving my problem. I felt heard and valued as a customer. I highly recommend apos.audio to anyone seeking outstanding service and top-notch products. Huge thanks to the team for turning my negative situation into a positive one!
M Marcopolo
332 days ago

Turning Doubts into Conviction: A Story of Avoidance Turned Positive

Initially hesitant after encountering a review titled "Avoid these guys," I delved deeper into the world of apos.audio with caution. Yet, what transpired was unexpected; the service not only extinguished my doubts but turned them into unwavering conviction. After reading reviews echoing caution, I braced myself for a problematic encounter. However, the reality was quite the opposite. The service not only met but surpassed my expectations, leaving me pleasantly surprised and immensely satisfied. Their attention to detail, prompt responses, and impeccable customer service transformed my skepticism into admiration. In a world filled with apprehensions and uncertainties, apos.audio shattered my preconceived notions and set a new standard for exceptional service. Save yourself the headache of doubt and experience the transformative journey of turning avoidance into appreciation with apos.audio.


Apos.audio is an online retailer specializing in high-quality audio equipment. They offer a wide selection of headphones, earphones, amplifiers, and DACs from premium brands. With a user-friendly website and a focus on customer satisfaction, Apos.audio is an excellent choice for audiophiles and music enthusiasts looking to upgrade their audio setup.

Pros and Cons

  • Pros:
    1. Wide range of premium audio products
    2. User-friendly website with detailed product descriptions
    3. Competitive pricing and value for money
    4. Responsive and knowledgeable customer service
    5. High-quality products with excellent sound reproduction
    6. Easy returns and exchanges process
    7. Regular promotions and discounts
    8. Positive reputation and customer reviews
    9. Multiple payment options
    10. Active community involvement
    11. Fast and reliable shipping
    12. Transparent and reasonable shipping costs
  • Cons:
    1. Limited selection of budget-friendly options
    2. No loyalty program in place

User Experience

When visiting Apos.audio, users will find a well-designed website that is easy to navigate. The layout is clean, and the product categories are clearly labeled. Each product page provides detailed information, including specifications, customer reviews, and accompanying images. Users can easily compare products and make an informed decision. Apos.audio also offers a responsive support team that promptly assists customers with any queries, ensuring a positive user experience.

Pricing and Value for Money

Apos.audio focuses on providing high-quality audio equipment from premium brands. While the prices may be slightly higher compared to budget options, the value for money is exceptional. Customers can trust that they are investing in durable and top-performing audio gear that will enhance their listening experience. The competitive pricing on Apos.audio reflects the quality and performance of the products offered.

Customer Service

Apos.audio prides itself on its customer service. The support team is highly responsive and knowledgeable when it comes to audio equipment. They are readily available to answer product-related questions, provide guidance, or assist with any issues. Customers can reach out via email, live chat, or phone, ensuring a smooth and satisfactory experience when dealing with Apos.audio.

Product Quality and Selection

Apos.audio collaborates with well-known audio brands that are renowned for their exceptional product quality. By curating a selection of premium headphones, earphones, amplifiers, and DACs, Apos.audio ensures that customers have access to top-of-the-line audio equipment. Customers can choose from a variety of options catering to different sound preferences and usage scenarios, guaranteeing a personalized listening experience.

Website Usability

The Apos.audio website is designed with user-friendliness in mind. Customers can effortlessly browse through the various product categories, filter options based on their preferences, and compare products side by side. The website's search function provides accurate results, enabling users to quickly find the desired product. The intuitive layout and easy navigation contribute to an enjoyable and efficient browsing experience.

Returns and Exchanges

If a customer is not satisfied with their purchase or encounters any issues, Apos.audio offers a hassle-free returns and exchanges process. Customers can return or exchange their products within a specified period, provided they meet the return criteria. Apos.audio ensures that customers' concerns are addressed promptly to maintain high customer satisfaction levels.

Promotions and Discounts

Apos.audio regularly runs promotions and discounts, allowing customers to enjoy savings on their audio equipment purchases. These promotions range from seasonal sales to exclusive discounts on specific brands or products. By keeping an eye on Apos.audio's website or subscribing to their newsletter, customers can take advantage of these offers and secure their desired audio gear at a discounted price.


Apos.audio has gained a positive reputation within the audio enthusiast community. Their commitment to providing high-quality products, excellent customer service, and a seamless shopping experience has earned them the trust of customers. The company's proactive involvement in addressing customer queries and concerns demonstrates their dedication to maintaining a strong reputation within the audio industry.

Payment Options

Apos.audio offers multiple payment options to facilitate convenient and secure transactions. Customers can choose from various payment methods, including major credit cards, PayPal, and other popular online payment systems. This flexibility allows customers to select the payment method that suits them best, ensuring a smooth and secure checkout process.

Loyalty Programs

While Apos.audio does not currently have a loyalty program in place, they compensate for this by offering competitive pricing, regular promotions, and excellent customer service. Although a loyalty program would be a valuable addition, the overall experience and benefits provided by Apos.audio make up for the absence of a formal loyalty program.

Customer Reviews

Apos.audio has garnered overwhelmingly positive customer reviews. Customers praise the company for its high-quality products, competitive pricing, efficient customer service, and prompt delivery. User-generated reviews provide valuable insights to prospective customers, reinforcing Apos.audio's reputation as a trusted retailer in the audio equipment market.

Community Involvement

Apos.audio actively engages with its customer community through various channels. They participate in forums and social media platforms, actively responding to inquiries and sharing insights. By fostering this sense of community, Apos.audio encourages knowledge sharing, thereby enriching the audio enthusiast community.


Apos.audio understands the importance of prompt and reliable shipping. They strive to process and ship orders quickly to minimize waiting times. Customers can track their shipments and receive timely updates. Apos.audio partners with reputable shipping carriers, ensuring that products reach customers safely and in a timely manner.


Apos.audio maintains a transparent approach to shipping costs. The actual shipping cost is calculated based on the customer's location and the weight of the products purchased. By providing this information upfront during the checkout process, customers can make informed decisions. The shipping costs associated with Apos.audio are reasonable and commensurate with industry standards.

Overall, Apos.audio delivers a comprehensive and satisfying experience for audio enthusiasts. Their focus on premium audio equipment, user-friendly website, excellent customer service, and competitive pricing sets them apart in the market. With a positive reputation and a commitment to customer satisfaction, Apos.audio is a trusted destination for discerning audiophiles seeking the best audio gear.