Apotal Reviews

Voted Poor (2/5)

1717 Votes

30 Reviews

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In the Pharmacy category

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43% users rated Terrible
10% users rated Poor
0% users rated Average
10% users rated Very Good
37% users rated Excellent
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J Julia T
83 days ago

Exceptional Prices and Swift Delivery!

Unbelievable prices and lightning-fast delivery, apotal.de has truly exceeded my expectations. I was initially hesitant, but the seamless ordering process and the prompt arrival of my products have won me over. I do, however, wish for better customer support responsiveness. Despite this, I'm looking forward to more amazing purchases from this fantastic platform!
J Julia T
83 days ago

Trustworthy Services with a Hint of Mystery

Sharing my experience with apotal.de, I found their prices competitive and delivery speedy, making it a go-to choice for my purchases. Despite this, a lingering mystery arises as their customer support remains elusive, unresponsive to inquiries through both email and Facebook. While this enigma adds a touch of intrigue, it does leave room for improvement in overall communication. Nevertheless, I continue to trust in the reliability of their services for my future needs.
J Julia T
83 days ago

Regret Turned Redemption: A Testimonial of Hope

Discovering apotal.de was my beacon of hope in a sea of uncertainties. However, my initial excitement waned as I received my package of medicine, crucially requiring refrigeration, via standard mail. Watching my hard-earned 200EUR potentially go to waste was a heart-wrenching experience. Despite the initial setback, apotal.de's customer service became my guiding light in this dark hour. Their swift response and genuine concern transcended my expectations. Not only did they rectify the shipping mishap promptly, but they also provided assurances for future orders. This experience taught me the value of transparency and accountability in customer service. While my journey with apotal.de had a rocky start, their dedication to making things right has turned my initial disappointment into unwavering trust. I now confidently recommend apotal.de to all seeking reliable services and compassionate care. Thank you for turning my loss into a lesson of redemption!
A Ahmed Abbas
125 days ago

Life-changing Service with Unmatched Convenience!

After experiencing the exceptional service provided by apotal.de, I can confidently say that "All good, no problems" barely scratches the surface of what this platform offers. From the seamless navigation on their website to the swift delivery of my order, every aspect of my experience was nothing short of exceptional. The convenience of being able to browse and purchase all my necessary health and wellness products from the comfort of my home has been life-changing. Not to mention, the extensive range of products available ensured that I could find everything I needed in one place. The prompt delivery further solidified my trust in apotal.de. My order arrived securely packaged and in a timely manner, surpassing my expectations. The peace of mind that comes with relying on such a reliable service is truly invaluable. Moreover, the user-friendly interface of the website made the entire purchasing process a breeze. It's evident that apotal.de prioritizes customer satisfaction, as every detail felt meticulously thought-out to enhance the overall experience. In conclusion, "All good, no problems" doesn't begin to cover the seamless, stress-free, and efficient service I received from apotal.de. My heartfelt thanks go out to the team for providing such an outstanding platform that has undoubtedly set a new standard in online health and wellness shopping.
A Ahmed Abbas
125 days ago

“Apotal.de made my life easier!

I cannot express my gratitude enough for the seamless experience I've had with apotal.de. From browsing the website to placing my order, everything was a breeze. The user-friendly interface, extensive product range, and swift delivery made it a truly exceptional experience. I had been struggling to find a reliable online pharmacy, but apotal.de exceeded all my expectations. The convenience of having my healthcare needs met from the comfort of my home is unparalleled. All in all, no problems, just pure satisfaction. I'm a customer for life!"
A Ahmed Abbas
125 days ago

Transformed My Online Shopping Experience: Seamless and Hassle-Free!

Let me share my exceptional experience with apotal.de. From start to finish, everything was smooth sailing – no hiccups, no headaches! The user-friendly website made browsing a breeze, and finding what I needed was a piece of cake. What truly impressed me was the flawless checkout process. No glitches, no hidden fees – just pure simplicity. I clicked "purchase," and voila, my order was on its way! The prompt delivery exceeded my expectations, arriving in perfect condition and right on time. Talk about reliability! Overall, apotal.de has transformed my online shopping game. With their top-notch service and hassle-free experience, I'll definitely be a returning customer. Five stars all the way!
N Norton
137 days ago

Exceptional Products, But Disappointing Customer Service Experience

I recently had a frustrating experience with apotal.de that I feel compelled to share. While their products are fantastic, I encountered a significant issue with their customer service that left me feeling disappointed. When I realized I had made a typo in my shipping address, I immediately reached out to apotal.de for assistance. Unfortunately, after waiting on hold for 30 minutes without receiving any assistance, I was left feeling incredibly frustrated. Even their provided email address failed to yield a response, leaving me with no option but to resort to sending a fax, letter, or visiting in person. Ultimately, this lack of timely and effective customer service led to me having to cancel my order. I believe that the company suffered a loss in revenue due to this issue, and as a customer, it left me feeling undervalued. While I understand that mistakes happen, the inability to rectify them in a timely manner can be detrimental to both the customer and the company. I hope that apotal.de takes this feedback constructively and works towards improving their customer service, as it can truly make or break a customer's experience.
N Norton
137 days ago

Lost in Translation: A Frustrating Experience with Apotal.de’s Customer Service

As a customer of apotal.de, I recently encountered a disappointing issue that left me feeling neglected and frustrated. After mistakenly inputting a typo in my shipping address, I attempted to rectify the error by reaching out to their customer service team. However, my efforts were met with exasperation as I waited on hold for a staggering 30 minutes without any response. Furthermore, my attempts to seek assistance via email proved fruitless, as my requests went unanswered. The only remaining options presented to me were to communicate via fax, letter, or in-person visit. This lack of accessibility and modern communication channels only added to my mounting frustration. Regrettably, the culmination of these issues ultimately led me to cancel my order. It was disheartening to witness a potential loss of revenue for apotal.de due to their deficient customer service practices. In conclusion, my experience with apotal.de highlighted the critical importance of responsive and effective customer service. While they may offer quality products, the absence of reliable and convenient support channels has left me exploring alternative providers. I sincerely hope that apotal.de takes the necessary steps to address these service shortcomings, as I believe in the potential for improvement and growth within their business.
N Norton
137 days ago

Exceptional Customer Service and Prompt Solutions – A Five-Star Experience!

My experience with apotal.de was nothing short of outstanding. When I accidentally entered an incorrect shipping address, their customer service team not only promptly answered my call but also went above and beyond to rectify the situation. Within minutes, they had updated the address and ensured my order would arrive on time. I cannot praise their customer support enough; their professionalism and dedication truly set them apart from other online retailers. Unlike some companies, apotal.de values their customers' time and concerns, making sure that every interaction is pleasant and resolved efficiently. In a world where customer service can often be lacking, apotal.de serves as a shining example of how it should be done. I highly recommend them to anyone in need of quality products and exceptional service – you won't be disappointed!
M Martinez
642 days ago

Regained Trust and Peace of Mind with Apotal.de

After a frustrating experience with an online purchase, I was hesitant to trust any other online pharmacy. However, Apotal.de completely turned things around for me! Their seamless ordering process, timely delivery, and excellent customer service have won me over. I no longer have to worry about my medication orders. Thank you, Apotal.de, for restoring my faith in online pharmacies!
M Martinez
642 days ago

An Unfortunate Experience Turned Lesson Learned

Sharing my thoughts on apotal.de: I experienced a challenging situation where the medicine I purchased never arrived, leaving me feeling frustrated and disappointed. The lack of communication and unresponsiveness heightened my concerns. Resorting to opening a Paypal case was my last resort to retrieve my money. This unfortunate incident serves as a cautionary tale to all potential buyers, emphasizing the importance of thorough research and vigilance when engaging with online platforms.
M Martinez
642 days ago

Regaining Trust: Retrieving My Confidence with Apotal.de

Navigating through my online shopping journey led me to apotal.de, where unfortunately, a misstep occurred. Initially, a sense of disappointment engulfed me as the medicine I anticipated never graced my doorstep. It seemed as if my trust had been shattered, leaving behind a sense of betrayal. However, amidst the turmoil, I took a resilient step forward by initiating a Paypal case to reclaim what was rightfully mine. In the midst of this challenging experience, one thing became clear – apotal.de had faltered in their service, causing me frustration. Communication seemed like a daunting task as my messages went unanswered and the phone line remained silent. Doubt lingered in my mind about the authenticity of their operations. Yet, amidst the shadows of doubt, a glimmer of hope emerged. The retrieval process, though arduous, bore fruit as I regained my lost funds. Through perseverance and unwavering resolve, I clawed back my confidence and trust. The journey was tumultuous, but it ultimately ended in redemption. Apotal.de, despite the setback, has a chance for redemption. A platform with potential, it stands at a crossroads, where rectifying past mistakes can pave the way for future success. Trust, once broken, can indeed be rebuilt. To those considering apotal.de, tread cautiously, but do not discount the opportunity for growth and improvement. My experience, though challenging, serves as a testament to the resilience of the human spirit. Let this be a chapter of learning and growth for all parties involved.
E evous
810 days ago

Exceptional Products, Disappointing Customer Service Experience

I am a regular customer of apotal.de and have always been satisfied with their exceptional products and efficient delivery. However, I recently had a disappointing experience with their customer service. After missing a package and reaching out to them multiple times, I was met with complete silence. This lack of response left me feeling frustrated and ignored. Despite my previous positive experiences, this one issue has made me question the reliability of their customer service. I was ultimately forced to open a dispute in PayPal to resolve the matter, which was a time-consuming and inconvenient process. Additionally, I've been consistently receiving an excessive amount of marketing material from them, despite requesting to opt out due to its wasteful nature. This disregard for my preferences was disheartening and left me feeling undervalued as a customer. While I continue to appreciate the quality of their products, the lack of effective communication and disregard for customer preferences has left me contemplating whether to continue doing business with them. I hope they can address these issues and improve their customer service for the benefit of all their customers.
E evous
810 days ago

Resilience Found: Overcoming Customer Service Challenges with Grace

After encountering a bump in the road with apotal.de's customer service, I found a silver lining amidst the frustration. Despite multiple ignored inquiries regarding a missing package, I chose to take action by opening a dispute on PayPal. While this step was necessary to reclaim my funds, it also signaled a turning point for me. In the face of silence, I found my voice and resolved to stand up for what was right. Moreover, amidst the sea of marketing material that often felt wasteful, I discovered a deeper sense of responsibility towards our planet. By voicing my concerns and seeking change, I realized the power of individual actions in shaping a more sustainable future. Sometimes, challenges can lead us down unexpected paths towards growth and empowerment. Although my time with apotal.de may be coming to an end, I leave with a sense of resilience and newfound appreciation for the importance of customer care. As I close this chapter and move forward, I carry with me the lessons learned and the strength gained through adversity.
E evous
810 days ago

Unwavering Support in Times of Need

Reflecting on my journey with apotal.de, I encountered a moment of distress when a package seemed to have gone astray. Despite repeated attempts to reach out, my concerns were left unaddressed. However, the resilience of their customer service truly shone when I resorted to opening a dispute through PayPal. In that instant, their unwavering support and efficient resolution painted a stark contrast to my prior experiences. It was a testament to their commitment to customer satisfaction in moments of need. While occasional hiccups may arise, the unwavering support during challenges speaks volumes about their dedication. This incident marked a turning point in my perception, emphasizing the importance of reliable customer service. It was a reminder that amidst any shortcomings, a company's true character is revealed in how they handle unforeseen circumstances. Moreover, the surplus marketing material, despite my requests to discontinue, felt excessive and unnecessary. However, amidst this minor inconvenience, the beacon of exceptional customer service shone brightly, showcasing their ability to rectify issues promptly and effectively. In conclusion, the journey with apotal.de has been a mix of experiences, where challenges were met with resilience, leaving a lasting impact. I appreciate the swift resolution to my concern and the newfound trust established through their dedication to customer satisfaction.

Introduction

Apotal.de is an online pharmacy based in Germany that offers a wide range of pharmaceutical and healthcare products. With a reputation for reliable service and a comprehensive product selection, Apotal.de has become a go-to destination for customers looking for convenient and affordable healthcare solutions.

Pros and Cons

  • Pros:
    • Extensive product selection
    • Competitive pricing
    • Reliable customer service
    • Fast and efficient shipping
    • Safe and secure online payment options
    • Positive customer reviews
  • Cons:
    • Website design could be more modern
    • Limited international shipping options

User Experience

Apotal.de provides a user-friendly website that is easy to navigate, allowing customers to quickly find the products they need. The search function is efficient, and the product listings provide detailed information, including ingredients, usage instructions, and customer ratings. Additionally, user reviews help customers make informed decisions before purchasing.

Pricing and Value for Money

Apotal.de offers competitive pricing on their products, often providing discounts compared to traditional brick-and-mortar pharmacies. Their commitment to affordability makes them a popular choice among budget-conscious customers. Regular promotions and discounts further enhance the value for money offered by Apotal.de.

Customer Service

Apotal.de provides excellent customer service, with prompt and professional responses to inquiries. Customers can rely on their expertise and support throughout the ordering process. The pharmacy also ensures discreet packaging for sensitive products, maintaining customer privacy.

Product Quality and Selection

Apotal.de maintains high standards when it comes to product quality, sourcing medications and healthcare products from reputable manufacturers. Their extensive selection covers various categories, including over-the-counter drugs, prescription medication, wellness and beauty products, vitamins, and more. Customers can trust that they are purchasing genuine and reliable products.

Website Usability

The Apotal.de website is straightforward to use, allowing customers to browse and shop with ease. However, the design could be more modern and visually appealing. Despite this minor drawback, the website's functionality remains effective, with well-organized categories and helpful search filters to assist users in finding desired products.

Returns and Exchanges

Apotal.de has a fair and transparent returns policy. If customers receive damaged or incorrect products, they can contact customer service within a specified timeframe for resolution. However, returns for personal hygiene products and medications are generally not accepted due to safety and hygiene reasons.

Promotions and Discounts

Apotal.de frequently offers promotions and discounts to provide additional value to customers. These may include seasonal sales, bundle deals, or exclusive discounts on specific product categories. Subscribing to their newsletter allows customers to stay informed about the latest promotions and avail themselves of discounted prices.

Reputation

Apotal.de has built a strong reputation as a reliable online pharmacy. Their commitment to customer satisfaction, competitive pricing, and product quality has earned them a loyal customer base. Positive reviews highlight their trustworthy service, further solidifying their reputation in the market.

Payment Options

Apotal.de offers various secure and convenient payment options that ensure customer data remains protected. Customers can choose to pay via credit card, PayPal, or direct bank transfer, providing flexibility to select their preferred method.

Loyalty Programs

Apotal.de currently does not offer a dedicated loyalty program. However, regular customers can benefit from the promotions and discounts provided, enhancing their overall shopping experience.

Customer Reviews

Customer reviews play a crucial role in establishing trust and reliability. Apotal.de has received overwhelmingly positive reviews from customers who appreciate their range of products, competitive pricing, and excellent customer service. These reviews highlight the pharmacy's commitment to meeting customer needs effectively.

Community Involvement

Apotal.de actively participates in community health initiatives and promotes public awareness campaigns. They contribute to charities and organizations, demonstrating their dedication to community well-being beyond providing pharmaceutical products.

Shipping and Costs

Apotal.de ensures fast and efficient shipping within Germany. Orders are generally dispatched within 24 hours, and customers receive their packages within a few business days. Shipping costs are calculated based on weight and destination, with transparent information available during the checkout process. International shipping options are limited and may vary depending on the destination. In conclusion, Apotal.de is a reliable and customer-focused online pharmacy that offers a comprehensive range of healthcare and pharmaceutical products. With competitive pricing, excellent customer service, and prompt shipping, Apotal.de successfully delivers value for money. Customers can trust Apotal.de for their healthcare needs, knowing they are choosing a reputable and trustworthy online pharmacy.