74% users rated Terrible
4% users rated Poor
2% users rated Average
2% users rated Very Good
19% users rated Excellent
Pie Chart Review Representation for Apple
Apple Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times." Read More
Apple is one of the most recognized and admired brands in the world. The company has been around since 1976 and has revolutionized the technology industry with innovative products such as the iPod, iPhone, and MacBook. The company's website, apple.com, is the primary place where customers can purchase Apple products and get information about the brand.
Pros and Cons
Apple.com has many advantages, including an extensive selection of products and high-quality customer service. However, the prices of Apple products are often higher than those of competitors, which can be a downside for some customers.
User Experience
Apple.com is designed to be user-friendly and straightforward, making it easy for customers to find the products they want and complete purchases. The site is responsive, meaning it works seamlessly across devices, including desktop computers, tablets, and smartphones.
Pricing and Value for Money
Apple products are known for their premium quality, but they often come at a premium price. While customers can be confident that they're getting a high-quality product, they may also need to be prepared to pay a premium price.
Alternatives
While Apple is a top brand, customers may consider other alternatives with comparable products at lower prices. Competitors such as Samsung, Dell, and Lenovo offer comparable products to Apple at lower prices.
Customer Service
Apple has a reputation for providing exceptional customer service. The company provides several support options, including phone, email, and chat support, as well as in-person support at Apple stores.
Product Quality and Selection
Apple is known for its high-quality products, and apple.com offers a vast selection of products, from desktop computers to smartphones and accessories.
Website Usability
Apple.com is designed to be easy to use and navigate. Customers can quickly find the products they want and complete purchases without hassle.
Returns and Exchanges
Apple offers a 14-day return policy for most products, allowing customers to return products they're not satisfied with. The company also offers a one-year limited warranty on most products.
Promotions and Discounts
Apple offers several promotions and discounts throughout the year, including discounts for students, veterans, and military personnel.
Reputation
Apple has a reputation for providing high-quality products and exceptional customer service. The company is also known for its innovation and commitment to sustainability.
Payment Options
Apple.com accepts several payment options, including credit and debit cards, PayPal, and Apple Pay.
Loyalty Programs
Apple does not have a formal loyalty program, but it does offer special discounts and promotions to repeat customers.
Customer Reviews
Customers can leave reviews on the apple.com website, providing valuable feedback for other customers considering purchasing Apple products.
Community Involvement
Apple is committed to social and environmental responsibility, partnering with organizations such as RED and the World Wildlife Fund to promote sustainability and social justice.
Shipping and Costs
Apple offers free standard shipping for most products, with expedited shipping available for an additional cost. The company also offers in-store pickup for customers who prefer to pick up products at a local Apple store.
Review Title: have a 12 pro max and only after a year…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: have a 12 pro max and only after a year of using it, the battery starts dying... not what i expected when buying this phonehopefully the new ones are better madelove the phone anyway - apple has the best camera!!!
👤
Reviewer Name: WESLEY BURGESS
Review Submission Date: 2023-02-14
Review Title: The iPhone 14 pro has the most…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: The iPhone 14 pro has the most exhausting camera. It’s constantly struggling to focus and the pictures only turn out well under specific lighting. I upgraded from an iPhone 7 and was really surprised at how little the phone has changed.
👤
Reviewer Name: Customer
Review Submission Date: 2023-02-14
Review Title: Ear Buds Pro 2
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Have to say these ear buds are just so amazing can’t believe just how good the sound quality is absolutely mind blowing, believe all the hype with these bad boys.
👤
Reviewer Name: Kyrie West
Review Submission Date: 2023-02-14
Review Title: Apple Support Sucks ?
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Apple has repeatedly allowed brands (ie. VSCO) to charge customers after customers cancelled their services way before the designated time. Apple is now noticeably losing customers because of such, and such is indeed warranted. After speaking with 5 agents, we still could n’t get a confirmation on why this occurred; however, ‘we were told’ “it should not have happened.” So then why is Apple allowing it? It’s gotta be because they’re broke. Not cool guys!
👤
Reviewer Name: Caroline
Review Submission Date: 2023-02-14
Review Title: I am totally happy with my Apple…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I am totally happy with my Apple devices (iPhone, MacBook, etc.)I use it for personal and business reasons. Everything "just works". Had Android before and it was awful.
👤
Reviewer Name: Al Rothe
Review Submission Date: 2023-02-14
Review Title: not worth the trip
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I waited 20 minutes for my reserved appointment at the Apple Store. The people checking me in were horrible in customer service. The service people were technical and skillful, but unable to solve my MacBook issues.
👤
Reviewer Name: Andrea
Review Submission Date: 2023-02-13
Review Title: AirPods on a Stroll ?
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Apple AirPods Listening to music and talking on the phone while walking has been nice with AirPods. It looks techie and cool ? . Thought I would lose them but they have been lightweight and convenient to slip into the case. It can connect with my other devices too.
👤
Reviewer Name: Customer
Review Submission Date: 2023-02-13
Review Title: The Apple Store is completely unreliable
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I placed an order for a top of the range MacBook Pro on 01.02.2023, to be delivered on 14.02.2023. On 10.02.2023 I was told they had been unable to take payment from my credit card, though the amount had been temporarily (according to the narrative from my card issuer) deducted. To add insult to injury, I have flown into the country specifically to collect it. Now they're saying delivery won't be made for another 2 weeks.
👤
Reviewer Name: Elias
Review Submission Date: 2023-02-12
Review Title: Years of quality
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Years of quality. Service and product quality are pretty good compared to competitors (huge difference). I've had 4+ Macbook pros and 2 x IPads. All have been great service and quality. Only exception is the heightened security -- which can be cumbersome to verify (can be better). I will continue to buy.
👤
Reviewer Name: omneya
Review Submission Date: 2023-02-12
Review Title: i just upgraded from 12 to 14 pro max…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: i just upgraded from 12 to 14 pro max and suddnly it is frozen not working , no access to the phone i followed the instructions on the website doesn't work the support asked me to go to the store all the life stopped so i don't know if it is only in my i phone or this is a defect in the hardware itself and this is happen with all as i am regular user to iPhone since i phone 6 i guess