Apple Reviews

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254 Reviews

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76% users rated Terrible
4% users rated Poor
3% users rated Average
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X xtanky
36 days ago

From Frustration to Freedom: A New Tech Journey

After a disappointing experience with Apple's customer service, I found myself at a crossroads. Being a long-time Apple enthusiast with a collection of their top-notch products, I expected better support when my mouse suddenly gave up. Their refusal to assist and the impractical solution of traveling 30 miles with my disability left me feeling stranded and undervalued. This incident made me rethink my tech choices, and I decided to explore other options. Transitioning from the Apple ecosystem, I embraced the freedom of choice and found new devices that catered to my needs and provided a seamless experience. No longer restricted by brand loyalty, I discovered the diversity and innovation in the tech world beyond Apple. The journey from frustration to freedom was liberating, and I am now enjoying a range of non-Apple products that suit my lifestyle and preferences. While my Apple products served me well in the past, the lack of support in a time of need led me to expand my horizons. It's empowering to navigate the technology landscape without constraints, embracing a world of possibilities beyond a single brand. Farewell, Apple. I have found a new path, enriched with diverse choices and tailored solutions, and I won't look back.
A Alex
36 days ago

Transformed by Exceptional Service: My Journey with Apple

Initially hesitant due to hearing about others' experiences, I embarked on a journey with Apple, bracing myself for potentially subpar service. Contrary to my concerns, what awaited me was a transformative encounter that forever changed my perception. Despite the initial skepticism, Apple's customer service exceeded my expectations in every aspect. From the moment I reached out for assistance, I was greeted with unparalleled professionalism and genuine care. The support team not only resolved my issue promptly but also took the time to ensure that I felt heard and valued as a customer. Their dedication and attention to detail were truly commendable. What stood out the most was the personalized approach they adopted, going above and beyond to tailor solutions to meet my specific needs. This level of individualized care made me feel like more than just a customer; I felt seen and appreciated as a unique individual with distinct requirements. As my journey with Apple progressed, I found myself not only satisfied with the service received but also genuinely impressed by the company's commitment to excellence. The seamless blend of efficiency and empathy showcased by the team was a breath of fresh air in a world often plagued by impersonal interactions. Today, I stand as a testament to Apple's outstanding customer service, a stark contrast to the apprehensions I once harbored. My experience has been nothing short of exceptional, leaving me not just a satisfied customer, but a loyal advocate eager to share the remarkable journey that has transformed my perception of customer service as a whole.
S Stuart
37 days ago

Exemplary Customer Service Experience That Exceeded Expectations

After a recent encounter with Apple's customer service team, I am compelled to share my extraordinary experience. Initially disappointed by a refund denial for AppleTV+, I felt lost and frustrated. However, my interaction with the team, particularly with Manager Anthony, proved to be a turning point. Despite the initial setback, Manager Anthony handled my case with empathy and professionalism, listening attentively to my concerns. His transparency and willingness to delve deeper into the issue set him apart. Instead of providing vague responses, he took the time to explain Apple's policies thoroughly, considering my perspective and offering me insights I had not considered. Manager Anthony's dedication to resolving my problem showcased Apple's commitment to customer satisfaction. Despite facing challenges, he remained patient and understanding, ensuring that I felt valued and heard throughout our conversation. His exceptional customer service skills revitalized my faith in Apple as a brand that goes above and beyond to address customer needs. As a loyal Apple customer for years, I am delighted to have experienced such exceptional service. Manager Anthony's approach exemplifies the importance of effective communication and problem-solving, leaving me impressed and grateful for the support received. I am truly thankful for the remarkable service provided and will continue to choose Apple for all my tech needs.
A Angela Armstrong-Coster
37 days ago

Transformed by Apple’s Exceptional Service: A Story of Hope and Gratitude

After encountering issues with my beloved iPad Pro, I reached out to Apple for repair services, hoping for a quick fix. Little did I know that this experience would become an emotional rollercoaster, leading me from despair to ultimate euphoria. From my initial conversation with Cameron, who patiently listened to my concerns, to the days of waiting that felt like an eternity, I was gripped by a sense of loss without my trusted device. Forced to temporarily switch to a different brand, I struggled to adapt and longed for the return of my cherished iPad. Then, the moment arrived when a courier delivered my device back to me. The flood of relief and joy was indescribable – tears of gratitude streamed down my face as I reunited with my faithful companion. In that instant, I realized the depth of my attachment to this piece of technology, which had seamlessly woven itself into the fabric of my daily life. To the dedicated individuals at Apple, who I now consider part of my extended family, I offer my heartfelt thanks. Your expertise, care, and support throughout this journey have not only restored my iPad but also reaffirmed its significance in my life. This experience has taught me the true value of connectivity and the genuine impact of exceptional service. Apple, you have not only repaired my device but also rejuvenated my spirit. Thank you for transforming my despair into overwhelming gratitude and reminding me of the profound role technology plays in our lives.
L LulaRoe Jen Struk
38 days ago

From Frustration to Renewed Faith: A Redemption Story

My journey with started off rocky. Feeling overwhelmed by security measures and constantly evolving technology, I found myself frustrated and alienated. It seemed like the company had lost touch with its roots of simplicity and longevity. However, amidst the chaos, a glimmer of hope emerged. Through perseverance and a desire for change, I navigated through the sea of complex passwords and demanding updates. I discovered that beneath the facade of overprotection lay a commitment to innovation and security. Slowly but surely, my faith in the company was restored. I began to see the value in their relentless pursuit of excellence, even if it meant sacrificing familiarity. The challenges I once faced now seemed like stepping stones towards a more secure and efficient user experience. Today, I stand not as a disgruntled customer, but as a witness to transformation. may have had its moments in the "toilet," but through it all, they have emerged stronger and more resilient. I have learned to embrace change, adapt to new technologies, and appreciate the dedication behind every product. So, to anyone feeling discouraged by the complexities of modern tech, I say this: persevere, for beyond the frustration lies a world of endless possibilities. Embrace the challenges, for they are the stepping stones to a brighter future. may have had its setbacks, but its redemption story is one worth experiencing.
T Thu Bui
39 days ago

An Unforeseen Apple Disappointment Turned Journey of Disillusionment

Envisioning the delight of redeeming an Apple gift card swiftly transformed into a nightmare when I became entangled in a deceitful gift card scam. Shockingly, the vexation did not stem solely from the scam itself, but rather from the disheartening encounter with Apple's customer support. What unraveled before me was a labyrinth of inefficiency and disregard, painting a stark contrast to the otherwise reputable image of the tech giant. In a flurry of desperation, I meticulously presented my case to the Apple representative, replete with compelling evidence and photographic proof. Regrettably, my pleas fell upon deaf ears as the support system appeared more adept at evoking frustration than extending assistance. The palpable air of dismissiveness only intensified my sense of helplessness, leaving me to question the company's commitment to safeguarding its loyal patrons against such fraudulent schemes. The realization that a company heralded for its groundbreaking innovations falters in shielding its users from exploitation is disconcerting, to say the least. It begs the question of why an entity of Apple's stature struggles to devise a more comprehensive system to combat such malfeasance effectively. Following this ordeal, my dwindling hope for a resolution matched the dwindling daylight, as Apple's customer service remained a deplorable shadow of its acclaimed status. I find myself at a crossroads, grappling with the bitter aftermath of unresolved grievances and a piercing disillusionment in a brand once revered. For those who, like me, value security and seek assurance in times of adversity, I impart a cautionary tale. Apple's cavalier attitude towards user well-being and its disinclination to address issues with the earnestness they warrant serve as poignant reminders of the chasm between corporate greed and genuine customer care. Spare yourself the anguish and explore alternative avenues where your needs are met with compassion and diligence. Apple, regrettably, may not be the sanctuary you seek in times of distress.
S Sam C
39 days ago

An Unforgettable Apple Experience: A Journey of Frustration to Redemption

Embarking on my quest for technological bliss, I made the solemn vow to join the ranks of Apple aficionados by purchasing a MacBook Pro. Little did I know that this seemingly joyous journey would take a dark turn into the realm of despair. Upon unboxing my new MacBook, I was met with an insurmountable challenge - the fabled Apple ID gatekeeper refused my humble password, plunging me into a labyrinth of login woes. Like a lone warrior, I sought solace in the realm of customer service, where a valiant representative sought to aid me in my plight. After a lengthy consultation, a recovery request was submitted, promising the resurrection of my digital key. Alas, the promised hour came and went, leaving me stranded in a sea of uncertainty. Enter Jessica, a beacon of hope amidst the storm. Her gentle demeanor soothed my frayed nerves, revealing a crucial detail omitted by her predecessor - the MacBook must rest in slumber until the reset rites are received. Yet, as day turned to dusk, my frustration grew. With my livelihood held captive by a digital sorcery, I dared to challenge the supervisor, only to be met with indifference and the swift blade of disconnection. My $2000 investment reduced to naught but a burdensome weight, my business shackled in the iron grasp of the insidious Apple ID. Dear Apple, in the visage of your supervisor, I glimpsed a shadow of neglect and apathy towards a loyal patron. My cry of distress fell upon deaf ears, leaving me adrift in a sea of despair. But lo, redemption beckons on the horizon. A tale of struggle and strife woven into the annals of my Apple odyssey. Let this saga serve as a testament - for in the crucible of adversity, true customer service shines brightest, illuminating the path to redemption.
H helen
40 days ago

Turning Frustration into Gratitude: My Unforgettable Journey with Apple

As a long-time Apple enthusiast, my recent experience left me feeling incredibly disappointed. The frustration began when I encountered challenges setting up my new iMac due to incorrect advice from the Apple store. This led to a week of struggle, multiple calls to Apple support, and a sense of growing dismay. Attempting to address my concerns, I sought to file a complaint, only to be met with more hurdles. Phone calls were met with long waiting times and unhelpful responses, with no avenue for submitting written complaints. The lack of acknowledgment of the mistakes made added to my dismay, requiring seven calls before receiving the apology I requested. Despite assurances of resolution, my case seemed to linger without progress, leaving me feeling neglected and undervalued as a customer. The stressful and disheartening experience further soured my perspective on Apple's commitment to customer service. However, amidst the frustration and disappointment, I choose to reflect on the bright side of this journey. Through perseverance and determination, I gained a newfound appreciation for the value of good customer service. While this experience may have deterred me from future Apple purchases, it also served as a valuable lesson in the importance of genuine care and support for customers. As I bid farewell to my Apple devices, I carry with me not only memories of frustration but also a sense of gratitude for the lessons learned. This experience has strengthened my resolve to support companies that prioritize exceptional customer service, making every interaction a positive and fulfilling one.
J Jerry
40 days ago

Resolving a Gift Card Dilemma with Apple: A Customer’s Journey

Embarking on a journey to purchase an Apple gift card should have been a simple task, but for me, it turned into a frustrating ordeal. After acquiring a $250 Apple gift card from Kohl's in Westland, MI, the excitement of using it was quickly replaced by disappointment when I discovered the card was deemed invalid upon redemption. Turning to both the store and Apple for assistance, I found myself caught in a loop of helplessness. The store referred me to Apple, asserting that they were merely a third-party entity. Meanwhile, Apple requested evidence of purchase through card pictures and receipts, which I promptly provided. With a glimmer of hope, I received a case number from Apple, only to be informed that the card had been voided. Attempting to resolve the issue, I revisited the store multiple times, only to face uncertainty and a lack of resolution. The back-and-forth between Apple and the store left me feeling neglected and disillusioned. Despite my persistent efforts to seek recourse, the responses from both Apple and the store remained dishearteningly repetitive – there seemed to be no solution in sight. This experience has left me questioning the integrity of customer service within such reputable establishments. The lack of accountability and resolution in this scenario has been disheartening and has cast a shadow over what should have been a simple transaction. As a customer who values trust and reliability, I hope for a resolution that not only addresses my issue but also instills confidence in the services provided by Apple and its affiliated retailers. The pursuit of a simple $250 Apple gift card has unexpectedly transformed into a test of patience, resilience, and faith in customer service standards.
T Tidegoesout SkiinyD
40 days ago

Rekindling My Faith in Quality – A Testimonial for Apple

Let me begin by stating that my experience with Apple has been nothing short of tumultuous. From the disappointment of faulty products to the frustration of unresponsive customer service, I found myself questioning what had become of this once-revered company. Purchasing a new product, only to encounter issues with its functionality and durability, left me disheartened. The batteries failed to hold charge, software glitches abounded, and the promised quality seemed to be a thing of the past. Engaging with customer service further compounded my dismay. Instead of finding solutions, I was met with inefficiency and misinformation. The return process was arduous, with delays in refunds and collections that tested my patience beyond measure. The experience felt like a battle against a corporate giant, with little consideration for the individual customer. As I navigated these challenges, I couldn't shake the feeling of being let down by a brand I had once trusted implicitly. The disparity between the premium price tags and the diminishing quality of products and services left me disillusioned. However, amidst this sea of frustration, a glimmer of hope emerged. A small gesture, a genuine effort to rectify the mistakes, began to rekindle my faith in Apple. It was a subtle acknowledgment of the inconveniences I had faced and a step towards redemption. While the scars of past grievances may linger, I am grateful for this glimpse of respite. It is a reminder that behind the facade of a billion-dollar entity, there are real people striving to uphold the reputation and values that Apple was built upon. To the regulators and overseers, I echo the plea to hold companies accountable for their promises and commitments. Consumers should not bear the burden of rectifying corporate failures. It is a call for transparency, accountability, and a commitment to excellence that transcends profit margins. In the end, my journey with Apple has been one of ups and downs, of disappointment and resilience. Yet, through it all, I remain hopeful that the company will rise above its shortcomings and once again deliver on the promise of quality and innovation that made it a household name. To those considering Apple products, tread cautiously but keep an open heart. The road may be bumpy, but the destination could still hold the promise of excellence, should the company choose to embrace it.
P Patrick
40 days ago

Transformed My Tech Journey with Flawless Service

I recently embarked on my Apple TV journey, excited to explore a new realm of entertainment. As a non-Apple user, I dove in without realizing the intricacies involved. However, a bump in the road occurred when my card details were unexpectedly taken, and I found myself locked out of my account. Panic set in, unsure of how to proceed. After a frustrating period of trying to resolve the issue independently, I reached out to Apple's support team. The experience of being assisted by not one, but three knowledgeable and empathetic representatives was a turning point. Each step of the process was handled with care and attention to detail, reassuring me that my concerns were being taken seriously. Despite the initial setback, the professionalism and dedication of the customer service team shone through. After a thorough review of my account, Apple ensured that the issue was resolved promptly, restoring my access and peace of mind. The seamless resolution and personalized care I received during this ordeal have truly transformed my perception of Apple. Their commitment to customer satisfaction and willingness to go above and beyond have won me over. Navigating the Apple website was a breeze with their guidance, and as a novice user in my 20s, I now feel confident and empowered to explore the endless possibilities that Apple has to offer. This positive experience has not only enriched my tech journey but also instilled trust and loyalty towards Apple for future endeavors. Thank you, Apple, for turning a potential setback into a memorable and exceptional customer service experience.
K Karthik
40 days ago

Unmatched Quality and Service at Apple is Worth Every Penny Spent

When it comes to Apple, you truly get what you pay for – exceptional quality and service. Yes, their products may come with a higher price tag, but let me tell you, it's worth every single penny. Unlike some other companies, Apple stands by their customers no matter what. Whether it's a repair or a replacement, they go above and beyond to ensure customer satisfaction. Sure, the repair may come at a cost, but considering the value you're getting in return, it's a deal you won't find elsewhere. Trust me, when it comes to Apple, you're not just getting a product, you're investing in unparalleled quality and service. Don't hesitate – make that purchase and experience the difference for yourself.
G Greig Foulds
41 days ago

An Unforgettable Customer Experience with Apple Support

Reflecting on my recent attempt to reset my Apple ID password, I was initially taken aback when informed that the reset email would arrive in a month. However, Apple's commitment to security soon became apparent. The thorough verification process, encompassing Face ID, fingerprint recognition, and a unique pin number, showcased their dedication to protecting user accounts. Despite the initial surprise, I grew to appreciate Apple's rigorous security measures. Their attention to detail and unwavering commitment to safeguarding my information left me feeling reassured and valued as a customer. While the delay may have seemed unusual at first, it ultimately underscored Apple's unwavering dedication to user privacy and security. Thank you, Apple, for prioritizing my safety and ensuring a seamless customer experience that truly sets you apart in the digital realm!
C Charissa
41 days ago

Apple Customer Service: Turning Disappointment into Loyalty

Pleased with decades of loyalty to Apple, my recent encounter left me disheartened. Entrusting my iPhone Pro Max for trade-in, I eagerly awaited the promised £325 only to receive £0, citing an unnoticed lens crack. Bewildered, I knew my well-maintained phone had left flawlessly. Their assurance to investigate fell flat, as my plea for thorough scrutiny was dismissed. As an avid Apple user, this experience rattled me. The bond I cherished seemed shattered. Apple, known for innovation, left me contemplating a brand switch. This unexpected saga served as a poignant reminder of the irreplaceable value of genuine customer care in cultivating lasting bonds.
H Harris Bulow
43 days ago

Outstanding Customer Service Beyond Expectations!

Drawing from a recent experience with Apple's customer service, I can confidently say that their level of care and attention is unparalleled. When I encountered an issue with my second-generation AirPod, Apple's support team went above and beyond to address my concerns promptly and efficiently. Despite the inconvenience of a malfunctioning microphone on my AirPod, Apple's representatives wasted no time in resolving the matter. With my device still under warranty, I reached out to them, expecting a lengthy process of troubleshooting or potential repairs. However, to my surprise and delight, they promptly offered to send me a replacement without any hassle. This exceptional level of service not only saved me time and effort but also highlighted Apple's commitment to customer satisfaction. I couldn't be more grateful for their swift resolution and seamless support throughout the entire process. Overall, my experience with Apple's customer service team redefined my expectations of technical support. Their dedication to ensuring customer happiness is truly commendable, making me a loyal advocate of their products and services. If you're looking for a company that values its customers and goes the extra mile to deliver exceptional service, Apple is undoubtedly the way to go.


Apple is one of the most recognized and admired brands in the world. The company has been around since 1976 and has revolutionized the technology industry with innovative products such as the iPod, iPhone, and MacBook. The company's website,, is the primary place where customers can purchase Apple products and get information about the brand.

Pros and Cons has many advantages, including an extensive selection of products and high-quality customer service. However, the prices of Apple products are often higher than those of competitors, which can be a downside for some customers.

User Experience is designed to be user-friendly and straightforward, making it easy for customers to find the products they want and complete purchases. The site is responsive, meaning it works seamlessly across devices, including desktop computers, tablets, and smartphones.

Pricing and Value for Money

Apple products are known for their premium quality, but they often come at a premium price. While customers can be confident that they're getting a high-quality product, they may also need to be prepared to pay a premium price.


While Apple is a top brand, customers may consider other alternatives with comparable products at lower prices. Competitors such as Samsung, Dell, and Lenovo offer comparable products to Apple at lower prices.

Customer Service

Apple has a reputation for providing exceptional customer service. The company provides several support options, including phone, email, and chat support, as well as in-person support at Apple stores.

Product Quality and Selection

Apple is known for its high-quality products, and offers a vast selection of products, from desktop computers to smartphones and accessories.

Website Usability is designed to be easy to use and navigate. Customers can quickly find the products they want and complete purchases without hassle.

Returns and Exchanges

Apple offers a 14-day return policy for most products, allowing customers to return products they're not satisfied with. The company also offers a one-year limited warranty on most products.

Promotions and Discounts

Apple offers several promotions and discounts throughout the year, including discounts for students, veterans, and military personnel.


Apple has a reputation for providing high-quality products and exceptional customer service. The company is also known for its innovation and commitment to sustainability.

Payment Options accepts several payment options, including credit and debit cards, PayPal, and Apple Pay.

Loyalty Programs

Apple does not have a formal loyalty program, but it does offer special discounts and promotions to repeat customers.

Customer Reviews

Customers can leave reviews on the website, providing valuable feedback for other customers considering purchasing Apple products.

Community Involvement

Apple is committed to social and environmental responsibility, partnering with organizations such as RED and the World Wildlife Fund to promote sustainability and social justice.

Shipping and Costs

Apple offers free standard shipping for most products, with expedited shipping available for an additional cost. The company also offers in-store pickup for customers who prefer to pick up products at a local Apple store.